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Reviews of Novotel Düsseldorf City West This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Niederkasseler Lohweg 179, Lörick, 40547 Düsseldorf, Germany

#99 of 197 hotels in Düsseldorf

Guests' Choice

Review score

Based on 599 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8

  • Location

    7.8

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    7.5

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Showing 1 - 73

  • Reviewed: 12 April 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    You cannot go wrong with this hotel. It's location is in an office area some miles from the city centre of Dusseldorf. It's a 10 minute walk to the tram that takes you to the centre in about 15 minutes. The room was pleasant and internet worked well. The breakfastbuffet was large with lots of tasty choices

    Stayed in April 2018

  • Reviewed: 13 December 2017

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 4 nights

    The fact that when I was booking the hotel breakfast was shown as included in the rate (from booking.com), then just after having booked it, I realized it wasn't. Since happened also to my colleagues, I would consider it a fraud from booking.com. At the end I got two receipts and I hed to pay the breakfast by myself. Not that big issue, but I don't think it's fair.

    The room and services were ok

    Stayed in December 2017

  • Reviewed: 17 October 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights

    Missing Honey from the breakfast and a more limited selection than your hotel in Cologne.

    Tea was very good and an excellent selection. Staff were courteous and helpful.

    Stayed in October 2017

  • Reviewed: 26 September 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    Classical business hotel in a good standard. If you plan to work in the nearby business center definatelly worth to consider. Another plus is a good public transport connection towards the city center.

    Stayed in September 2017

  • Reviewed: 11 August 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Clean, confortable and well positioned for my needs. It is not in the city center so you need to take transportation/taxi to center. Staff very nice and ready to help customers.

    Stayed in August 2017

  • Reviewed: 29 July 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I booked via booking online including breakfast,but I was asked to pay extra 20EUR when I went for it.I dont know whats wrong behind the order.

    nice staff

    Stayed in July 2017

  • Reviewed: 24 July 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Rooms need renovating. Not very comfortable, looks a bit outdated. I think with minor updates this hotel will be top notch, but not as it stands.

    Nice restaurant and bar, great food, good drinks, good service.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Slippers are not readily available (But you can as for them from the receptionist)

    Value for money. Very good breakfast, very clean rooms with complete amenities and confy bed.

    Stayed in April 2017

  • Reviewed: 9 May 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    This is a 4 star hotel and you would normally expect this standard to be represented beyond the well designed and decorated ground floor. We found that once we stepped out of the lift we were really in a 3 star hotel with clean but old stained carpets and functional decoration. The poor standard of carpeting continued in the room which was of adequate size however the bathroom was very small. The tea and coffee provided did not include milk, any kind of decaff and there were only fruit teas. The mini-bar was empty (but still running) and the air conditioning was not functioning which led to a stuffy night despite it only being early May. All in all not what you would expect for £264 a night.

    The hotel is located within an expensive commercial district and is a 'business hotel. The receptionists were friendly, spoke good english and were knowledgeable about the geography of Dusseldorf and how to get to various locations for meetings. The bar had quite a nice atmosphere and the menu had a reasonable range that would cater for most tastes. Our room was clean and the bed was comfortable. The bathroom was very small but it is one of the few over-bath showers I have used that didn't flood the bathroom floor.

    Stayed in May 2017

  • Reviewed: 2 April 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    The GPS address is for the back of the Hotel. There are others close-by so this is confusing. Car parks in Hotels like this are convenient and safe, but quite expensive!

    It had all good facilities,. I was at a Conference in the Hotel and they handled it, the food and the whole thing very well.

    Stayed in March 2017

  • Reviewed: 10 February 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast is great but if not included in the price, has a cost of 20 euros...too much.

    Excellent hotel with polite and always helpful staff. Clean and comfortable rooms.

    Stayed in February 2017

  • Reviewed: 22 October 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    The room was a bit tired and the furniture needed replacement. Bathroom too small, and not enough counter space at sink. The room was way overpriced!

    Good bar and restaurant.

    Stayed in October 2016

  • Reviewed: 3 October 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Price for breakfast is just to high, taking into account there are most wonderful bakeries just outside the door.

    Professional staff, room clean and actually quite big. Payment was done before, so check out was quick and smooth.

    Stayed in October 2016

  • Reviewed: 30 September 2016

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Safe box had defect and I couldn't turn the knob. Bath plug didn't seal tightly enough and water kept draining out. Room cleaner didn't change used cups.

    Good breakfast. Clean room.

    Stayed in September 2016

  • Reviewed: 30 August 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    I had a very strong tobacco smell in my room, so much so that I had to complain at the front desk, they tried to fix the problem, but it did not help much. The room seemed quite old and I guess the smell was in the carpet. The AC was very poor. It was 30deg and the AC could not cool the room.

    The location was good, close to U-bann and short taxi trip to city centre. The breakfast was very good.

    Stayed in August 2016

  • Reviewed: 17 June 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Very basic and no proper mug just paper cup for coffee and tea

    Good location and friendly staff. Food was good too

    Stayed in June 2018

  • Reviewed: 15 June 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was not clean - had a very stale smell. Needs a refurb.

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lower price but very good conditions

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The Hotel is quite run down with stained carpets and we initially had a room with an insect problem. We did not feel confortable here.

    Stayed in May 2018

  • Reviewed: 25 April 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    a new hotel, still in renovation. you need self-check in. unidentified person knocked my door 1am, False alrm in 3 am twice, really made me crazy.

    Stayed in April 2018

  • Reviewed: 18 April 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    Wonderful breakfast, nice reception, very good hotel to stay.

    Stayed in April 2018

  • Reviewed: 14 April 2018

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not that much restaurants around the hotel.

    The hotel itself is very nice and clean, shower in good pressure and very fast wifi.

    Stayed in April 2018

  • Reviewed: 6 April 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 16 nights
    • Submitted via mobile

    Clean spacious rooms , excellent amenities and toiletries , good buffet spread !

    Stayed in April 2018

  • Reviewed: 21 March 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    Good overall, staff was nice and friendly, very clean and tidy.

    Stayed in March 2018

  • Reviewed: 21 March 2018

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 4 nights

    everything was ok

    breakfast

    Stayed in March 2018

  • Reviewed: 20 February 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Shower head was covered in hair didn't feel clean.

    Stayed in February 2018

  • Reviewed: 28 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Big and comfortable room in great value for money! Clean and the staff was very kind and helpful!

    Stayed in January 2018

  • Reviewed: 22 January 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    The room and value for money and lack of.

    just the location

    Stayed in January 2018

  • Reviewed: 20 November 2017

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The invoice was not provided

    They gave us chocolate.

    Stayed in November 2017

  • Reviewed: 14 November 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Way over priced should be 80 Euro max. Stayed at the Atlantis for less !

    Quite close to centre

    Stayed in November 2017

  • Reviewed: 4 October 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Gym needs improvements.

    It is Clean. Breakfast is good and vary.

    Stayed in September 2017

  • Reviewed: 30 September 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    all in all the Hotel provided a good service

    Stayed in September 2017

  • Reviewed: 16 September 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Good breafast, good location, nearby the Tram. Quiet and nice area.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Bed was very hard and kitchen was absolute no value for money

    Stayed in August 2017

  • Reviewed: 17 August 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Bath. The shower floor is slippery if you put the soap on your foot. Add some stripes anti slippery.

    Breakfast, silence, staff.

    Stayed in August 2017

  • Reviewed: 30 June 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    Gym, bathroom (shower/bath tube)

    Breakfast, bedroom.

    Stayed in June 2017

  • Reviewed: 25 June 2017

    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Signage on approach.

    A very warm welcome by a fluent English speaker. Good food and excellent service. Quiet and spacious rooms.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    Sofa bed for kids

    Stayed in May 2017

  • Reviewed: 5 May 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    No toothbrush No toothpaste No slipper in the room.

    Quiet and natural geographic situation

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights

    The Bed was comfortable the breakfast was good the experience was wonderful

    Stayed in March 2017

  • Reviewed: 31 March 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    gym

    breakfast

    Stayed in March 2017

  • Reviewed: 27 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Stayed in March 2017

  • Reviewed: 6 February 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Rooms were a little worn. Carpets old and need to be refreshed

    The staff at the bar/restaurant were excellent

    Stayed in February 2017

  • Reviewed: 24 October 2016

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    It was really expensive according to services.

    Room area and beds were ok

    Stayed in October 2016

  • Reviewed: 17 October 2016

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    The accommodation fee is not cheap, the breakfast should have included.

    Clean and comfortable

    Stayed in September 2016

  • Reviewed: 10 October 2016

    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Alles was prima in orde.

    Stayed in October 2016

  • Reviewed: 9 October 2016

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    dirty

    coffee

    Stayed in October 2016

  • Reviewed: 8 October 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    no

    traffic

    Stayed in September 2016

  • Reviewed: 26 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    The Wifi speed shall be improved.

    Warm service attitude from hotel employees.

    Stayed in September 2016

  • Reviewed: 25 September 2016

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Kettle in the room , welcome bottle of water in the room, free voucher for drinks

    Stayed in September 2016

  • Reviewed: 22 September 2016

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights

    considerate

    Stayed in September 2016

  • Reviewed: 8 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    Pablic transport U77 not regular. Taxi Novotel - Center 16-20 EUR

    Office - 3 min from Novotel

    Stayed in September 2016

  • Reviewed: 7 August 2016

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    network is too bad

    Stayed in July 2016

  • Reviewed: 31 July 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    No

    Quite good for business trip. Everything makes me satisfied.

    Stayed in July 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent food. Friendly staff. Cozy bar and restaurant. Great location.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 April 2016

    • Leisure trip
    • Solo traveller

    A bit off-center but tram stations are very close.

    Clean and tidy hotel, kettle in the room (a detail but I appreciate that), good service, check-in and check-out went smoothly.

  • Reviewed: 14 April 2016

    • Leisure trip
    • Solo traveller

    accessing wifi need fill in a long long personal information no tooth brush & tooth paste no comb broken light in Room 708 broken hair dryer in Room 705

  • Reviewed: 18 April 2015

    • Business trip
    • Group

    You have a few minutes walking distance to any facilities, while other hotels in th same area are btter located..

    Friendly attitude of the staff, cleanliness of the hotel and breakfast

  • Reviewed: 10 April 2016

    • Business trip
    • Solo traveller

    No slippers provided!

    Near tram

  • Reviewed: 23 March 2016

    • Business trip
    • Solo traveller

    Room was quite small, the bathroom was "tiny"

  • Reviewed: 21 January 2016

    • Business trip
    • Solo traveller

    the quilt is the worst i ever met

  • Reviewed: 20 January 2016

    • Leisure trip
    • Family with older children

    good service , nice breakfast.

  • Reviewed: 19 November 2015

    • Business trip
    • Solo traveller

    Bathroom with Plastic curtain.

    Staff and Restaurant are excelent.

  • Reviewed: 7 October 2015

    • Business trip
    • Solo traveller

    trains stop at 8pm

    friendly staff

  • Reviewed: 6 October 2015

    • Business trip
    • Solo traveller

    Excellent business location. Friendly staff and good food. Recommended.

  • Reviewed: 3 October 2015

    • Business trip
    • Solo traveller

    Fluffy robes, organic products, chocolate and apple and water as a welcome gift, big room.

  • Reviewed: 28 May 2015

    • Business trip
    • Solo traveller

    Bring your own toothpaste ... poor heating in a cold summer day. Bedding was just okish.

    Breakfast and location.

  • Reviewed: 15 May 2015

    • Business trip
    • Solo traveller

    Nothing complain

    舒适,安静,位置好。

  • Reviewed: 27 April 2015

    • Business trip
    • Solo traveller

    they got me late check out opportunity which helps me a lot to save the time for business conferece calls.

  • Reviewed: 14 March 2015

    • Business trip
    • Solo traveller

    Bar didn't serve a beer after 23:00

  • Reviewed: 5 March 2015

    • Business trip
    • Solo traveller

    none

    all thing is ok

  • Reviewed: 1 February 2015

    • Business trip
    • Solo traveller

    Location great for business

  • Reviewed: 1 February 2015

    • Business trip
    • Solo traveller

    Unattentive staff and untasty food

There are also 56 reviews without text. These impact the overall review score.

Showing 1 - 73

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