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Reviews of Mercure Hotel Düsseldorf Neuss This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Am Derikumer Hof 1, 41469 Neuss, Germany

#7 of 14 hotels in Neuss

Guests' Choice

Review score

Based on 763 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.3

  • Location

    6.9

  • Facilities

    7.4

  • Staff

    8.1

  • Value for money

    7.6

  • Free WiFi

    7.7

100% verified reviews

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Showing 1 - 62

  • Reviewed: 10 May 2018

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Extremely warm bedding for the room temperature, turns out uncomfortable. Would have enjoyed more fruit & vegetable choices at the breakfast.

    Very quiet surroundings. Suitable for a good rest.

    Stayed in May 2018

  • Reviewed: 1 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    As before reviewed, the hotel rooms are spacious, the bed great, the bathroom spic and span. Only chance since last visit is that the outdoor parking is not free anylonger, but a small parking fee applies for overnight parking (€3,00/night).

    Stayed in April 2018

  • Reviewed: 24 April 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    No gym room - but it's 4 stars hotel

    Very big room with free tea and coffee in the room ( and a kettle), with buthtub. Very clean and nice. 44 euro for 1 night - good price Cheap parking but it's possible to find free parking not far from the hotel. Not far from Dusseldorf and Snow Dome (with a car of course )

    Stayed in March 2018

  • Reviewed: 26 February 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Bathroom door faces the bed and did not fully close in two different rooms due to design fault. Parking costs 3Euro for outside parking (on the other hand for 5 euro you get great underground parking). The apartment is clean but the hotel was not renovated in a long time - the walls were stained.

    Great staff, nice and safe area, big rooms, clean bathroom, clean bed sheets.

    Stayed in February 2018

  • Reviewed: 5 February 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Receptionist charged us TWICE for the room! She caused us unnecessary stress after a long overseas journey! She eventually refunded us. Hotel entrance hard to find. Carpet in room smelled.

    Location was near the Messe Exhibition Centre (we rented a car). Value for money.

    Stayed in January 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    When entering the room, we were blown away by the heat. Lucky enough windows could be opened and the heating could be turned lower. In my opinion the heating doesn't have to be so hot.

    Although we had to pay a lot for the breakfast (€ 17,00 pp) it was worth it! Very much to choose from, fresh, tasty. In the bathroom a note about environment, asking to be sure if you want new towels (they can indeed be washed less frequently) and economic way of use of soap.

    Stayed in January 2018

  • Reviewed: 5 December 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The location isn't very shiny. The native Germans call it "the Ghetto"...... It's also very difficult to reach.

    A great Hotel for 1 or 2 nights if you're just travelling for business or if you need a rest between travelling. It has everything you need to come to a rest after working.

    Stayed in November 2017

  • Reviewed: 15 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    On site parking area a bit small for this size hotel, but underground parking garage for small fee offered ample space.

    Comfy room and bathroom. Great bed.

    Stayed in September 2017

  • Reviewed: 1 July 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    - A few signs more would be needed in the close vicinity of the hotel to have the **exact** access - Even though I could not try it, I doubt the exterior swimming pool is as promising as the photos announce (close to the main road, not in direct visual contact though)

    staff, breakfast, restaurant (flammekueche!), easy access from and to highways, excellent venue

    Stayed in June 2017

  • Reviewed: 7 June 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Position. It has been so hard to find out the location. Also, I did't notice any lighted sign on the way and on the building. It was late night...

    Very kind staff at my arrival in the middle of the night. Not easy to find!

    Stayed in June 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    We missed the fridge, and we were told that the breakfast was included. And with the kids it is not always easy. So I paid but we missed the breakfast.

    The rooms were very good, specially for big families .

    Stayed in April 2017

  • Reviewed: 20 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    The walk from the train station to the hotel at the night wasn't something I wanted to do daily, so I was commuting with a taxi. For people with a car, this shouldn't be a problem.

    The rooms are clean. Breakfast is super. The personell is really nice. Absolutely recommended.

    Stayed in March 2017

  • Reviewed: 10 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Paid 280 euro for a room that was freezing cold. The poor performing radiators are actually behind heavy floor to ceilimg curtains. The gym apparatus are broke(stepper) and/or not functional(chest press). Will not stay here again. Very poor.

    Friendly front staff and bar staff.

    Stayed in March 2017

  • Reviewed: 9 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    for people going for business at Dusseldorf convention center the hotel is too far away ( 20-30 minmin ) and taxis are expensive, Uber server was down ,$ 90.00 per day going and coming back to the trade show facilities in taxi.

    nothing

    Stayed in March 2017

  • Reviewed: 22 February 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The facility itself is a little old and could need a renovation on the inside. They ordered new beds which were bigger than the ones before but now the room is so small that you can't get out of the bed without hitting the wall.

    The hotel is good for a short stay. The parking is easy and inexpensive and the room was okay. The breakfast was great with a good selection and everything was served fresh!

    Stayed in February 2017

  • Reviewed: 27 October 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to find car entrance, no obvious signs and direction. Check-in after reservation through booking was delayed.

    Close to main roads and big parking with many hare and rabbits😊

    Stayed in October 2016

  • Reviewed: 23 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    impossible found the road to go to this hotel, don't follow the gps indication and consider extra 30 mins needs to find the place once you think you got

    the girl at the reception, professional and efficient

    Stayed in September 2016

  • Reviewed: 23 August 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The customer service was really bad, staff were rude and not helpful or greeted us. Unfortunately we had to pay for an extra room. Never go to this one again.

    Stayed in August 2016

  • Reviewed: 13 August 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    all was perfect.

    Large beds, big rooms, you can take a bath, outside pool was good for morning swim. Children were in about an hour and afterwards you can just lay beside the pool on chairs. Parking in inside, so no worries about the rain.

    Stayed in July 2016

  • Reviewed: 10 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    See above.

    This is a 4 star hotel with no air conditioning, no facility for tea or hot water or minibar in the room, wifi never connected with laptop or iPhone. It is located next to a main road and in absence of air conditioning opening windows causes a lots of unbearable noise. Very very disappointing. Parking places for car very limited and we end up parking outside the hotel. Based on my horrible experience, I would not recommend this hotel.

    Stayed in July 2016

  • Reviewed: 30 June 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was very cold (not air-conditioned) Bed sheets only for single bed (in spite of a double bed) Very poor WiFi reception, poor signal, often nothing.

    Friendly staff

    Stayed in June 2016

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom door next to bed and only a sliding door that does not close properly far away from 4 star hotel expectation

    Stayed in May 2018

  • Reviewed: 28 March 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Old and outworn carpets on floors but carpets in room were ok.

    Near to Dusseldorf and cheap

    Stayed in March 2018

  • Reviewed: 16 February 2018

    • Business trip
    • Solo traveller
    • Superior Room with a Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Bar was niet open

    Restaurant

    Stayed in February 2018

  • Reviewed: 5 February 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Niks

    Value for money

    Stayed in February 2018

  • Reviewed: 29 January 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    only thing was breakfast was to expensiv for Food offered payd 17 euro where in restaurant for dinner payd 18 euro for big plate

    Stayed in January 2018

  • Reviewed: 6 January 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The food quality

    Very nice overall

    Stayed in January 2018

  • Reviewed: 5 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Fantastic hotel and nice facilities. Well within the budget. Excellent choice

    Stayed in December 2017

  • Reviewed: 20 November 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is OK but needs more restaurants to be close to the location

    Excellent

    Stayed in November 2017

  • Reviewed: 16 November 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff are very rood, and not well managed

    Stayed in November 2017

  • Reviewed: 19 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    A four-stars hotel room shall have a refrigerator, if not at least would keep my perishable food in theirs for a night!

    Stayed in September 2017

  • Reviewed: 21 August 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Large airy room. Excellent shower. Very good breakfast.

    Stayed in August 2017

  • Reviewed: 11 August 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Bad smell in the bathroom

    Good breakfast

    Stayed in August 2017

  • Reviewed: 22 May 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Very dirty chair in room. Would not have used it. Expensive breakfast. Staff in resaurant my second evening, not service minded at all.

    Stayed in May 2017

  • Reviewed: 20 April 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, especially refined tea variety fantastic! Rooms clean and tidy.

    Stayed in March 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    A bit old hotel, should be renoveted . You can smell 70's there...

    Stayed in April 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Helpful staff, room size.

    Stayed in April 2017

  • Reviewed: 20 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    the room was cold and the heating even when I turned it on did not work

    average hotel

    Stayed in March 2017

  • Reviewed: 4 December 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Tiny shower, difficult access to the hotel by car.

    Large bedroom, well equipped. Nice breakfast buffet, lot of choices.

    Stayed in November 2016

  • Reviewed: 18 November 2016

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It is the worst hotel ever Bad bad bad bad bad bad bad

    Nothing

    Stayed in November 2016

  • Reviewed: 16 November 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    Super expensive the period of my stay.

    Clean and comfortable room and bed

    Stayed in October 2016

  • Reviewed: 29 October 2016

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The stafpeople are not at all friendly.

    The breakfast is very good

    Stayed in October 2016

  • Reviewed: 19 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    pillows are horrible, hot in the night, no air conditioning

    Stayed in September 2016

  • Reviewed: 5 September 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    too close to the highway

    nice staff

    Stayed in September 2016

  • Reviewed: 31 August 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lovely hotel, modern rooms, huge bed great wifi

    Stayed in August 2016

  • Reviewed: 1 August 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There is no air condition in the room.

    The area is very quite, staff, size of room, cleanliness.

    Stayed in July 2016

  • Reviewed: 13 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is very expensive, pillows could be a bit larger

    Friendly staff

    Stayed in July 2016

  • Reviewed: 12 July 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Nothing to worry.

    Very good facility at cheapest price.

    Stayed in July 2016

  • Reviewed: 5 July 2016

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    1st floor room was awful, noise, windows opposite to main entrance. changed my room after 3 days of terrible sleep. better ask for upper floors.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 May 2016

    • Business trip
    • Solo traveller

    Pillows were a Bit on the small side, could do with being Puffier!!. Some Noise from Building work, Shame pool is not indoors...

    Ideal for me as was close to Golf Course. Breakfast was very Nice. Food in Restaurant limited menu but very good.

  • Reviewed: 1 May 2016

    • Leisure trip
    • Couple

    Neighbourhood very quiet, not much to do, no restaurants. About 20mins away by car from Dusseldorf Center.

    Close to the highway, quiet though. Good dinner. Free parking outside, or paid in parking garage. Clean room. Bathroom looked recently renovated. Staff was helpful.

  • Reviewed: 12 April 2016

    • Leisure trip
    • Couple

    very unpleasant,if maintenance,steps in the room at 8.30!!without asking,totally hated that one, to clean....and also renovating a room next to you is never a winner,very noisy

    location,value for money

  • Reviewed: 26 January 2016

    • Leisure trip
    • Couple

    Overall very good, only a couple of minor details that could have made it even better: 1) The pillows were too small and very thin. Could do with new ones. 2) No fridge in the room.

    Nice hotel in a quiet area, comfortable and clean. Good value for money.

  • Reviewed: 30 November 2015

    • Business trip
    • Solo traveller

    1. The heater in the bathroom was out of order. 2. Although the hotel is not far from A57 junction, but it was located somewhere quite deep inside a small lane, which is pretty difficulty accessing without a sign out when from the autobahn in the night...!

    1.The receiption was very nice and helpful. 2.Breakfast was good with lots of choices, especially the coffee in a very quality stainless pot, which did keep the coffee hot and fresh.

  • Reviewed: 6 May 2015

    • Couple

    Be sure to ask for extra pillows. We each had 1 very small oblong pillow. with no extra pillows in the closets. There was also construction which began early in the morning and was very loud.

    Mercure is in a convenient location off the autobahn and close to the downtown area of Neuss. It is clean and comfortable. I though the price for the breakfast was steep.

  • Reviewed: 17 May 2016

    • Leisure trip
    • Couple

    There was a fire incident and fire brigade came in, basically the morning was destroyed. Also reaching the hotel is tricky.

    Friendly staff.

  • Reviewed: 11 May 2016

    • Leisure trip
    • Family with young children

    Bad pillows,Bad mattress,room facilities, poor carpets

    Breakfast,staff

  • Reviewed: 2 May 2016

    • Business trip
    • Solo traveller

    Not so convenient to stay in this hotel if you're planning to reach Messe Duesseldorf.

    Nice hotel, nice rooms, very clean.

  • Reviewed: 7 March 2016

    • Business trip
    • Solo traveller

    - no free parking places available, - no coffee/tea available in the room, - price of breakfast not comparable with what was offered,

    - nothing

  • Reviewed: 12 February 2016

    • Business trip
    • Group

    Just some far from Koln :) But ok...

    All

  • Reviewed: 14 September 2015

    • Leisure trip
    • Family with older children

    The hotel definitely needs a rennovation to qualify 4 star again!

  • Reviewed: 26 June 2015

    • Business trip
    • Solo traveller

    Only one Pillow

There are also 30 reviews without text. These impact the overall review score.

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