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Reviews of Mercure Hotel Frankfurt Eschborn Ost This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Helfmann-Park 6, 65760 Eschborn, Germany

#5 of 11 hotels in Eschborn

Guests' Choice

Review score

Based on 171 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.5

  • Location

    7.5

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    6.9

  • Free WiFi

    7.3

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Showing 1 - 23

  • Reviewed: 23 February 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    The room could have been cleaner, the free wifi was very limited, the facilities & restaurant menu were limited

    The staff were very helpful & attentive

    Stayed in February 2018

  • Reviewed: 3 December 2017

    • With a pet
    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 4 nights

    it's okay.

    Be aware of a standing man at stantion Eschborn Sud, he stands a long time every day in the evening and looking for alone peolpe going to hotel direction.

    Stayed in December 2017

  • Reviewed: 20 July 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Like most hotels in this category, your pillows and duvets are 100% POLYESTER inside. This is not the bets way to have a good nights sleep, which is the main service you offer. It baffles me.

    Stayed in July 2017

  • Reviewed: 17 May 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Shower was old and broken. Water changed from hot to cold all the time, hotel is very hot (no climate control in halls and common areas), pool was closed (although it was ought to be open in May)

    Breakfast was good, nice bed.

    Stayed in May 2017

  • Reviewed: 17 January 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    accessibility by public transport is poor. Though not too far (10 minute walk from S-Bahn station) the walk is through a park and uninhabited area that doesn't feel very comfortable at night.

    Stayed in January 2017

  • Reviewed: 18 October 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    No hair dryer in the room - needs to be rented in the reception.

    Free underground parking, good location close to motorway that makes getting in and out of Munich very convenient.

    Stayed in October 2016

  • Reviewed: 31 May 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The plastic shower curtain - ugh! The room directly opposite the elevator was noisy.

    Comfortable bed Friendly staff

    Stayed in May 2018

  • Reviewed: 29 April 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Staff was talking during my checkout with several customers and colleagues ( taking care of several customer problems )

    Stayed in April 2018

  • Reviewed: 9 March 2018

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Irritated to adjust shower. Suddenly changed to very hot water and cold water. Very hard to find good temp water.

    Stayed in March 2018

  • Reviewed: 3 February 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bad smell

    In front of my meeting's venue

    Stayed in February 2018

  • Reviewed: 23 December 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Maybe free bottled water in the rooms would be nice

    Great hotel, very friendly staff and great breakfast. Will definelty be staying again

    Stayed in December 2017

  • Reviewed: 14 September 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Wifi was inconsistent

    its a very short walk to my meeting location. Big, spacous rooms. Good breakfast.

    Stayed in September 2017

  • Reviewed: 21 June 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    very few seating arrangement in the lobby

    Staff at the reception and the cafeteria

    Stayed in June 2017

  • Reviewed: 20 February 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Plumbing made slight noises - not too bad though.

    Free parking outside, location very near the Autobahn but not so near you can hear it.

    Stayed in February 2017

  • Reviewed: 31 January 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights

    Wifi could have been better.

    Stayed in January 2017

  • Reviewed: 22 October 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    No GYM

    food!

    Stayed in September 2016

  • Reviewed: 19 September 2016

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower curtain! And the shower itself was small.

    Nice poolside and good food

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 6 January 2016

    • Business trip
    • Solo traveller

    There are thee mecure hotels all in the same vacinity so ensure you give the complete address to the taxi driver. Not easily accessible by public transport Why Accor have three hotels under the same branding is very strange given the confusion if causes

  • Reviewed: 13 October 2015

    • Business trip
    • Couple

    The air conditioning didnt work very well, and our room was rather warm at night. Wifi worked but wasnt super fast. Restaurant was ok, the burger was the best thing there.

    The staff were super friendly. It was really clean. We had a late flight and they gave us late check out at 2pm which was excellent.

  • Reviewed: 4 January 2015

    • Leisure trip
    • Couple

    We were not advised that the restaurant was closed at lunch and dinner time over the festive season Breakfast rather expensive (17 Euro per person)

    - Open over Christmas and New Year - Walking distance to S-bahn (10min; otherwise in the middle of nowhere)

  • Reviewed: 29 April 2016

    • Business trip
    • Solo traveller

    breakfast

    position

  • Reviewed: 20 August 2015

    • Family with young children

    Location

    breakfast

  • Reviewed: 5 February 2015

    • Business trip
    • Solo traveller

    Room cleanliness and comfort of bed

    Free wifi

There are also 21 reviews without text. These impact the overall review score.

Showing 1 - 23

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