Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Palazzo Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Hindenburgstr. 286, Eicken, 41061 Mönchengladbach, Germany

#33 of 39 hotels in Mönchengladbach

Guests' Choice

Review score

Based on 522 hotel reviews

6.6

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.1

  • Location

    7

  • Facilities

    6.1

  • Staff

    7

  • Value for money

    6.9

  • Free WiFi

    6.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 42

  • Reviewed: 7 September 2018

    7.5
    Staying a night for the Britney Spears concert
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    - no way of an earlier check-in - and the guy on the reception seemed a bit bewildered - the area around isn't very good/trustful - the elevator was too small for too many people - I found condoms in my room. An extra? Or have they been missed from the cleaning...? - I am definitely not a niggling person but especially the bathroom has to be more cleaned

    - spacious room, big windows that could be fully opened - very good price having in mind there was big concert during my stay - easy connection to the main train station - very friendly (female) staff at the reception later on - parking possibility

    Stayed in August 2018

  • Reviewed: 3 August 2018

    10
    Outstanding and I will use this hotel again and recommend it to my friends.
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights

    I cannot fault this Hotel. Everything was at an excellent standard.

    The staff were very friendly and helpful. The breakfast was very good with healthy choices.

    Stayed in August 2018

  • Reviewed: 28 August 2017

    7.1
    The price is decent for this type of hotel, if you're on...
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 3 nights

    Their renovations were happening during check out hours, when we needed the elevators the most for our heavy luggage. The elevators were delayed due to their loading and unloading boxes. Another thing about the elevators, they close quickly and would bump you if you don't enter soon enough. If you stay on the 5th floor, the elevator will only take you to the 4th floor then, you would have to walk up to the 5th floor. The door in the hall way are also heavy.

    The price is decent for this type of hotel, if you're on a budget.

    Stayed in August 2017

  • Reviewed: 11 July 2017

    8.8
    excellent value, very clean and friendly, good central location.
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 2 nights

    Nothing, for what you are paying it is excellent.

    The staff could not be more helpful if they tried, they were so friendly and helpful. The breakfast is excellent value at 9.50, excellent choice to suit everyone,it's a serve yourself hot and cold buffet with unlimited fruit juice and hot drinks,very pleasant. It looks like the kitchenette s have been removed but there is tea, coffee and biscuits in the foyer. Everything clean, nice fresh towels daily The decor is a bit tired but the beds are comfortable and the rooms spacious. Tv and wi fi good, water is hot, efficient lift. Very relaxed atmosphere.

    Stayed in July 2017

  • Reviewed: 31 March 2017

    2.9
    Nightmare, I was very happy to leave the hotel. Not recommended at all.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 10 nights

    It is the worst hotel in the world, it is a nightmare, no WiFi coverage, Elevator out of service for one week, The afternoon employee was another nightmare. She talks as if you work of her, she is wired. I don't recommend it for anyone. Cable TV very bad, no internal phones in the hotel. If you have a friend or relative in a second room you are not able to call him because simply there is no phones. When elevator was not working for 1 week, I asked them that I want to leave, they even refused to return my money.

    Stayed in March 2017

  • Reviewed: 2 February 2017

    3.8
    A plain dated hotel
    • Business trip
    • Solo traveller
    • Comfort Triple Room
    • Stayed 4 nights

    The extrabed should have had a sheet that covered the WHOLE bed, instead of a tiny piece of clot in the middle. The frontdesk staff where rud and unwilling to help us. One was more interesed in the book he was reading, one was eating, one was smoking in a non smoking hotel (?) and 2 was more intrested in each other than helping the guests. No one could hold the door for us or help with lugage. The whole hotel needs a good clean and the pillows and the duwet needs a good wash. The room we stayed in had a kitchenet, but without a stove, a pot or tablewear or mugs. Just a microwave, coffemaker and a zink. Pretty useless!! You can hear the trains all day and night and the view is boring and sad. You can also hear the neighbours.

    The housekeeping team who where kind and friendly and they helped us with some things that came up and always with a smile. They do a great job dispate the short amount of time they have for each room. Thanks for your help!

    Stayed in January 2017

  • Reviewed: 18 December 2016

    5.0
    Beware
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    This hotel has charged me twice for my rooms and as I write they will not reimburse me. Having read other reviews they have done this before. So beware when booking

    Stayed in November 2016

  • Reviewed: 29 November 2016

    9.2
    Very good value for money.
    • Group
    • Standard Single Room
    • Stayed 4 nights

    Nothing to dislike really although a breakfast costs extra to the room price.

    Clean, comfortable rooms and beds. Very good value for money.Six or seven minutes walk to the railway station.

    Stayed in October 2016

  • Reviewed: 7 November 2016

    3.3
    Poorly managed, poorly staffed! Felt very unwelcome!
    • Leisure trip
    • Group
    • Comfort Triple Room
    • Stayed 2 nights

    Charged twice for the hotel room. Tried to move us to another hotel some 60km away on arrival. Had to put up a fight as we'd booked this hotel as Celtic were playing in this city. There was sick left in the hotel lift for more than a few hours despite staff being aware of it. Crammed 3 beds into a twin room so no-one could move easily.

    Stayed in November 2016

  • Reviewed: 26 October 2016

    5.8
    very basic albeit clean - but the name does not cover the load
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    no amenities in room, small & old tv, need for continuous wifi connection, no possibilities of getting drinks or snacks at the hotel, location in the middle of nowhere (need a car to get to a restaurant or bar)

    very simple, be it somewhat shabby hotel - with basic facilities and helpful, friendly staff. overall clean. but the name definitely does not cover the load - should be more appropriately called "vergane glorie" "or glorious past"...

    Stayed in October 2016

  • Reviewed: 19 August 2018

    7.5
    Thanks
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    To small

    The service

    Stayed in July 2018

  • Reviewed: 15 August 2018

    8.8
    if you consider the price and location, this hotel is a good place to visit.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    wifi is bad

    location is very good, near the railway station. The price is reasonable.

    Stayed in August 2018

  • Reviewed: 24 May 2018

    7.5
    Monchengladbach
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Close to town centre

    24 gr8 reception

    Stayed in May 2018

  • Reviewed: 10 May 2018

    6.7
    Exactly what you expect
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    You get exactly what you expect: a bed, bathroom, breakfast. Good for a single night.

    Stayed in April 2018

  • Reviewed: 18 December 2017

    8.8
    The room was supercold.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was supercold.

    Stayed in December 2017

  • Reviewed: 3 September 2017

    4.6
    hygiene was poor
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    no water, no kettle, bed and pillows smelled of bad odours

    friendly staff

    Stayed in September 2017

  • Reviewed: 21 August 2017

    9.6
    Very good hotel - great staff and unbeatable value.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location/area was not great.

    Very friendly staff and unbeatable value for money Very spacious room and bathroom.

    Stayed in August 2017

  • Reviewed: 30 May 2017

    7.1
    Friendly staff, comfortable room and bed.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Friendly staff, comfortable room and bed. Good value for money. Free parking near to the hotel.

    Stayed in May 2017

  • Reviewed: 10 May 2017

    2.5
    Rent should be not more then euro 50
    • Business trip
    • Solo traveller
    • Business Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All the things,specially the cost

    Every thing was poor,pathetic wifi

    Stayed in May 2017

  • Reviewed: 6 April 2017

    7.9
    It was centre
    • Family with young children
    • Standard Single Room
    • Stayed 6 nights
    • Submitted via mobile

    No internet connection at all

    It was centre

    Stayed in March 2017

  • Reviewed: 20 March 2017

    9.2
    WiFi was not really stable.
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    WiFi was not really stable. I could check email, but not much more.

    Stayed in March 2017

  • Reviewed: 1 January 2017

    2.5
    dirty hotel
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 1 night

    dirty bed!!!

    nothing

    Stayed in December 2016

  • Reviewed: 15 December 2016

    7.1
    too noisy, train station nearby and not well insulated
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    too noisy, train station nearby and not well insulated

    Stayed in December 2016

  • Reviewed: 12 December 2016

    4.2
    Don't go if you have a family
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    No cot for my baby Hotter than the sun Tried to charge me twice

    It was clean

    Stayed in December 2016

  • Reviewed: 10 December 2016

    3.8
    Go elsewhere
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    Too long to mention. It was definitely very dirty, rooms were not cleaned and non-smoking rooms stank of cigar! Hell no!

    Nothing

    Stayed in December 2016

  • Reviewed: 21 November 2016

    3.3
    On this occasion, nothing.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Their greed on the no refund policy on a cancellation when they have re let the room.

    On this occasion, nothing.

    Stayed in November 2016

  • Reviewed: 4 November 2016

    7.9
    Staff very helpful with good English.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Staff very helpful with good English.

    Stayed in November 2016

  • Reviewed: 24 October 2016

    2.5
    Rubbish
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    All

    Nothing

    Stayed in October 2016

  • Reviewed: 1 October 2016

    9.6
    Superb value hotel
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Close to train tracks but didn't stop me sleeping well.

    5 minutes from Hbf, very spacious and really friendly staff.

    Stayed in September 2016

  • Reviewed: 24 September 2016

    8.3
    -Train station within 5-10min by foot
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    -Train station within 5-10min by foot -Good price

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 7 February 2016

    4.6
    no internet in the room, room doors almost all damaged,...
    • Business trip
    • Group

    no internet in the room, room doors almost all damaged, furniture old, not possible to pay with other credit card (money deducted from credit card used as reservation even if it was written that payment is in the hotel at checkout)

  • Reviewed: 23 December 2015

    6.7
    Great location at only a 5 minute walk from the Hbf and town.
    • Leisure trip
    • Couple

    There was very little choice for breakfast and when we went down half an hour before breakfast was due to finish, the bread rolls were hard like they had been left out for too long, so certainly wasn't worth the €8. The cleaners came in only once (the day we were checking out) and that morning we had put the do not disturb sign, which they ignored.

    Great location at only a 5 minute walk from the Hbf and town. We got this booking when there was an offer on, so the big room was good value for money.

  • Reviewed: 5 August 2015

    7.1
    The room was spacious and comfortable and the breakfast was...
    • Leisure trip
    • Solo traveller

    It seemed quite expensive for what it was. The decor in the room is in serious need of an update. The TV looks like a model from 89' and the wifi is terrible. I had to leave my room to get any decent connection, but I was on the top floor.

    The room was spacious and comfortable and the breakfast was reasonable, the staff were friendly and it was very easy to find from the train station

  • Reviewed: 21 February 2016

    6.3
    There was no wi-fi connection - personel don't know why ...
    • Business trip
    • Group

    There was no wi-fi connection - personel don't know why it does't work and even don't try to larify this..

  • Reviewed: 24 November 2015

    7.1
    it was a good standard for a business hotel.
    • Business trip
    • Solo traveller

    The heating was on too high but you couldn't change it.

    it was a good standard for a business hotel. The breakfast was fine

  • Reviewed: 17 November 2015

    9.2
    Missing coffee maker.
    • Group

    Missing coffee maker.

  • Reviewed: 20 October 2015

    7.9
    Great service!
    • Leisure trip
    • Group

    Great service! They let me check in around 11am which was really helpful

  • Reviewed: 4 October 2015

    7.9
    5 minutes walk to the train station,rooms are very big and...
    • Leisure trip
    • Group

    The pillows are "very" soft.

    5 minutes walk to the train station,rooms are very big and also have a fridge too.

  • Reviewed: 3 October 2015

    9.2
    Convenient and friendly
    • Leisure trip
    • Group

    Convenient and friendly

  • Reviewed: 12 May 2015

    7.9
    Location and the price
    • Leisure trip
    • Group

    The increasing number of hotels that do not let you check in until 16.00 or later.

    Location and the price

  • Reviewed: 30 April 2015

    7.5
    Nice.
    • Business trip
    • Solo traveller

    Nice. Place Very close for. Train. And shopping

  • Reviewed: 15 April 2015

    9.2
    as above.
    • Leisure trip
    • Group

    as above.

There are also 21 reviews without text. These impact the overall review score.

Showing 1 - 42

Browse Palazzo Hotel traveller photo gallery

Guests also reviewed these properties: