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Reviews of Hotel Palmenhof This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Bockenheimer Landstraße 89-91, Westend, 60325 Frankfurt/Main, Germany

#70 of 221 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 308 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.4

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    9

  • Value for money

    7.8

  • Free WiFi

    7.7

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Showing 1 - 62

  • Reviewed: 9 June 2018

    8.8
    First class service.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Nothing.

    I arrived at 6.30am and was permitted early check-in. The staff are excellent in terms of friendliness and standard of service. Location good and close to restaurants and all necessary attractions. Highly recommended.

    Stayed in June 2018

  • Reviewed: 16 May 2018

    9.2
    A favourite place to stay in Frankfurt
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Pillow wasn't so firm, but it was fine as I used the two pillows!

    Location is great - walking distance to conferences; Located in the Westend near yummy restaurants; I had my own little balcony which was very cosy.

    Stayed in May 2018

  • Reviewed: 14 February 2018

    8.3
    a very central and convenient hotel for the trade fair
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 5 nights

    too much light comes through the Windows and the blinds dont cover all the Windows and the curtain does not help much either.

    the buffet breakfast wa quite good. the reception staff are very helpfull and friendly. the location is a short walk from the Frankfurt fair.

    Stayed in February 2018

  • Reviewed: 30 January 2018

    9.6
    Very nice Hotel !!!!
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Very helpful and very polite staff !!! Location 500-700m from the centre!!! Its a fully renovated hotel with taste !!!! I would definitely return back .!!!! Area full of fine restaurants !!!!

    Stayed in January 2018

  • Reviewed: 14 December 2017

    10
    Great staff, room, breakfast, and location (close to metro...
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The minibar could contain some more non-sweet snacks for very late comers.

    Great staff, room, breakfast, and location (close to metro and railway station). I had been through a rough travelling period prior to getting there and for the first time in a few days it felt as if at home.

    Stayed in December 2017

  • Reviewed: 13 November 2017

    9.2
    Great location, great staff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The room was a little too hot, temperature-wise.

    The hotel is in a great location, just a few blocks from the botanical gardens and within easy walking distance of the city center. The staff was extremely courteous and helpful, and was quick to furnish umbrellas on a rainy day. The room was also quite handsome, with a nice balcony perfect for getting a little fresh air.

    Stayed in November 2017

  • Reviewed: 25 October 2017

    9.2
    The place is very comfortable and the staff is great.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    The place is very comfortable and the staff is great. Easily to reach by public transports and in a lovely neighborough. Frankfurt Mess is easly to reach also by walk. also the breakfast is very good, at least for me that I eat mostly sweet in the morning. Wifi is free and works perfectly.

    Stayed in October 2017

  • Reviewed: 12 October 2017

    9.6
    Very friendly staff and nice, clean Hotel in a nice area.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    - we were a bit unlucky since the Hotel was being renovated and the door of the bathroom was missing, but since bedroom and hallway were separated by another door, it was no problem at all and upcoming travellers won’t have that problem

    - Very friendly staff - although all the parking spots were already booked, they managed to find an underground parking nearby for the same cost - very nice Hotel and very nice location

    Stayed in September 2017

  • Reviewed: 1 May 2017

    7.1
    Good location for the fair grounds ,nice residential zone with many restaurents nearby
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    My room did not have a shower, it was a bath with curtain but with hardly any headroom my head was touching the ceiling above the bath . No complementary water bottles in the room. I booked a room with king size bed but it turned out to be two single beds pushed together which hardly qualifies as a king bed. Hotel is being renovated and I was told that all bathrooms will have showers soon so that is good news

    The breakfast was very good.room was spacious.staff helpful and location within walking distance to the messe Frankfurt.

    Stayed in April 2017

  • Reviewed: 9 August 2016

    8.3
    Nice hotell with a great location
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Horrible smell from someone obviously smoking in non smoking facilities. Either from the office or the room next to ours. Bad either way. Also the waitress at the breakfast did not enjoy her work...

    Nice building, nice location (close to Westens U-bahn and The palmengarten) and really nice furnitured rooms with big comfortable beeds. One of our rooms had a nice balcony.

    Stayed in August 2016

  • Reviewed: 18 May 2018

    10
    Staff amazing
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff amazing

    Stayed in May 2018

  • Reviewed: 10 May 2018

    7.9
    Really pleasant stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The double bed wasn't actually double. Was really uncomfortable.

    Location and hotel staff are exceptional. Very pleasant experience

    Stayed in May 2018

  • Reviewed: 14 April 2018

    8.3
    Great location to explore Frankfurt old-town
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great location, nice neigborhood when visiting Frankfurt, very comfortable room, good breakfast

    Stayed in April 2018

  • Reviewed: 1 March 2018

    8.3
    Not cheap but good place to stay
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Construction in the lobby

    Close to Opera and the fair.

    Stayed in February 2018

  • Reviewed: 14 February 2018

    8.8
    Spotlessly clean, friendly and welcoming staff, modern...
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Spotlessly clean, friendly and welcoming staff, modern bathrooms.

    Stayed in February 2018

  • Reviewed: 15 January 2018

    8.3
    Just 15 min.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Just 15 min. walk to Messe. Easliy acces to centre.

    Stayed in January 2018

  • Reviewed: 13 January 2018

    8.3
    Clean and comfortable
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Terrible staff ar desk in the mornig. Rude bossy and generally unpleasant. Evening staff just bossy.

    Clean and comfortable

    Stayed in January 2018

  • Reviewed: 9 January 2018

    9.6
    I’ll be back!
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Very comfortable, quiet location, big rooms. The staff was friendly, and the lady who served breakfast was very nice!

    Stayed in January 2018

  • Reviewed: 23 November 2017

    7.5
    Ok
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are small

    Good breakfast

    Stayed in October 2017

  • Reviewed: 19 November 2017

    6.3
    street noise came right through the window
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    street noise came right through the window

    Stayed in November 2017

  • Reviewed: 18 November 2017

    6.7
    No thing
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Can't pay with any credit card with Union pay. While you accept credit card when checked in and booked the hotel

    No thing

    Stayed in November 2017

  • Reviewed: 25 September 2017

    10
    Palmenhof is a fantastic hotel for a ridiculously low price.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    I liked everything!

    The hotel was very clean and with a unique design. The staff was very friendly and helpful and the location is perfect!

    Stayed in September 2017

  • Reviewed: 27 June 2017

    6.7
    35 degrees and no AC
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    35 degrees and no AC

    Location

    Stayed in June 2017

  • Reviewed: 19 June 2017

    7.1
    good location, ok staff
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The staff is not always friendly, depends upon who is at the front desk.

    Location was where I wanted to be.

    Stayed in May 2017

  • Reviewed: 10 April 2017

    4.6
    unhelpful staff
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    unhelpful staff Duvet sheets to small No bar facilities toiletries not changed for a week

    Stayed in April 2017

  • Reviewed: 7 March 2017

    10
    Maid did not replenish tea , coffee etc on a daily basis.
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 9 nights
    • Submitted via mobile

    Maid did not replenish tea , coffee etc on a daily basis.

    Stayed in March 2017

  • Reviewed: 5 March 2017

    5.0
    Good be improved
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The hotel needs a revamp! And internet shocking - like back to the Flintstones!

    Close to where I had a meeting

    Stayed in February 2017

  • Reviewed: 12 February 2017

    7.1
    Position just 10 minuts walking from the Messe.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Position just 10 minuts walking from the Messe. Breakfast

    Stayed in February 2017

  • Reviewed: 31 January 2017

    3.3
    So disgusting!!! Black hair everywhere on the floor.
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    The staff is horrible and rude. Black hair everywhere on the floor.

    Stayed in January 2017

  • Reviewed: 27 January 2017

    9.6
    Very friendly establishment
    • Business trip
    • Couple
    • Standard Single Room
    • Stayed 2 nights

    Wifi Did not work at all

    Very friendly establishment

    Stayed in January 2017

  • Reviewed: 22 January 2017

    10
    very good choice
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    very good choice

    Stayed in January 2017

  • Reviewed: 9 December 2016

    9.2
    Stuck in the 90s but in a nice way
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Freindly staff...felt like a home away from home when I was stuck due to a cancelled flight.

    Stayed in December 2016

  • Reviewed: 5 November 2016

    10
    Breakfasts were excellent, but expensive
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The weekend rate was good, but the Monday-Friday rate was more than we like to spend.

    Breakfasts were excellent, but expensive

    Stayed in October 2016

  • Reviewed: 16 October 2016

    8.3
    Only 3 parking spots of the hotel and not so easy to find...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only 3 parking spots of the hotel and not so easy to find place on public parking nearby

    Stayed in October 2016

  • Reviewed: 18 September 2016

    5.8
    Very bad staff and managment
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The managment and the reciption very bad

    Clean and location

    Stayed in September 2016

  • Reviewed: 3 September 2016

    6.7
    Nice location
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi didn't work, reception unfriendly

    Nice location

    Stayed in September 2016

  • Reviewed: 21 August 2016

    7.9
    Old but still ok
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Rather old. Bahtroom could need some work to get up to modern day standards.

    Clean. Friendly staff.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 21 April 2016

    9.6
    We still knew this hotel and returned with great pleasure.
    • Couple

    We had only two little points to denounce. We mentioned them to the staff, which noticed them, before departure. 1-A lock of cupboard was not working. 2-Our empty box of tissues had not been changed on the second day. 3-The breakfast was very abundant and very good and the bread to be grilled was very fresh, but the bread rolls could have been a bit fresher.(but it was week end!)

    We still knew this hotel and returned with great pleasure. We were two days here. We were very pleased with the kind and very professional staff , the abundant breakfast, the cleanliness, the comfort of the room and of the beds, and the very quiet room on the garden-side of the hotel.

  • Reviewed: 7 April 2016

    9.2
    The receptionist when I checked-in, was simply brilliant.
    • Business trip
    • Solo traveller

    Next time when a booking is made via booking.com, can you enable a pop up to check whom is the guest visiting. By doing this,I could saved 40% ( I learnt that Alliance Global Insutance) guest will get good discount

    The receptionist when I checked-in, was simply brilliant. She helped and assisted gracefully.

  • Reviewed: 22 December 2015

    10
    The quietest hotel room ever!
    • Leisure trip
    • Solo traveller

    The quietest hotel room ever! Everything fresh and clean, and just right for a solo traveller. Comfy bed, coffee and tea in room - I loved it. My parents always stayed here when I lived in Frankfurt and we've nothing but good to say about the hotel.

  • Reviewed: 13 October 2015

    9.2
    The location is perfect for someone who wants a hotel in a...
    • Leisure trip
    • Solo traveller

    I think wi-fi should be included in the room price and not charged extra.

    The location is perfect for someone who wants a hotel in a quiet, residential area that is easily accessible from the center and fair grounds. The rooms are clean, well-lit, and nicely furnished.

  • Reviewed: 25 July 2015

    5.4
    Location was good, receptionist helpful.
    • Business trip
    • Solo traveller

    My room was a furnace. There was a small fan but in the heat of a Frankfurt summer (>30ºC), A/C is a necessity. Internet was also a hassle -- come on, no free WiFi in 2015?!

    Location was good, receptionist helpful. Minibar was decently-stocked, too.

  • Reviewed: 24 May 2016

    6.7
    Unfriendly reception staff
    • Leisure trip
    • Couple

    Unfriendly reception staff Totally overpriced car parking Small bath room Expensive for what it is

  • Reviewed: 15 May 2016

    7.5
    very good bed
    • Leisure trip
    • Couple

    noise level. breakfast selection was limited for the price you pay. furniture pretty old

    very good bed

  • Reviewed: 7 May 2016

    10
    The staffs are very friendly and helpful, thanks to their...
    • Leisure trip
    • Solo traveller

    The staffs are very friendly and helpful, thanks to their help I managed to visit many beautiful places within the trip.

  • Reviewed: 26 April 2016

    9.6
    Everything!
    • Leisure trip
    • Couple

    Decor a little dated.

    Everything! Receptionist was very welcoming and friendly. Got the room we requested.

  • Reviewed: 7 April 2016

    9.2
    Friendliness of staff
    • Business trip
    • Solo traveller

    Friendliness of staff Nicely furnished Close to Goethe University (nice walk of max 15' away)

  • Reviewed: 12 March 2016

    8.8
    Does the job for a small business hotel in a good location
    • Business trip
    • Solo traveller

    Does the job for a small business hotel in a good location

  • Reviewed: 16 February 2016

    8.3
    WIFI is not free of charge as on other hotels
    • Business trip
    • Solo traveller

    WIFI is not free of charge as on other hotels

  • Reviewed: 14 February 2016

    5.8
    Friendly staff.
    • Business trip
    • Solo traveller

    Breakfast not included in the price (215€).

    Friendly staff.

  • Reviewed: 20 December 2015

    10
    Location+ facilities
    • Leisure trip
    • Solo traveller

    Weather in Frankfurt!

    Location+ facilities

  • Reviewed: 3 November 2015

    10
    wifi wasn't free :-)
    • Business trip
    • Solo traveller

    wifi wasn't free :-)

  • Reviewed: 29 September 2015

    8.8
    Excellent service and prime location.
    • Business trip
    • Solo traveller

    Mattress was very (too) soft

    Excellent service and prime location.

  • Reviewed: 20 September 2015

    10
    Very friendly and efficient staff.
    • Leisure trip
    • Solo traveller

    Very friendly and efficient staff. Very comfortable room and very tasty breakfast.

  • Reviewed: 19 September 2015

    10
    good!
    • Business trip
    • Solo traveller

    good!

  • Reviewed: 1 September 2015

    8.8
    No airconditioning
    • Leisure trip
    • Group

    No airconditioning

  • Reviewed: 27 August 2015

    6.7
    Staff was very helpful.
    • Business trip
    • Solo traveller

    WiFi is paid, and a hassle. For each device you need a separate login code. Cumbersome.

    Staff was very helpful.

  • Reviewed: 24 August 2015

    9.6
    Really nice hotel at excellent location for a good price...
    • Business trip
    • Solo traveller

    Complicated check in process and wifi logon procedure

    Really nice hotel at excellent location for a good price will definetely go again.::

  • Reviewed: 23 May 2015

    7.5
    Friendliness and comfort .
    • Business trip
    • Solo traveller

    Hotel with no bar !

    Friendliness and comfort .

  • Reviewed: 25 April 2015

    9.6
    Great location super friendly staff
    • Business trip
    • Couple

    Great location super friendly staff

  • Reviewed: 20 April 2015

    9.2
    The staff are, as ever, so pleasant and helpful.
    • Business trip
    • Solo traveller

    The staff are, as ever, so pleasant and helpful.

  • Reviewed: 19 February 2015

    8.8
    Nice hotel no parking
    • Business trip
    • Group

    Nice hotel no parking

There are also 38 reviews without text. These impact the overall review score.

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