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Reviews of Sheraton Hannover Pelikan Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Pelikanplatz 31, List, 30177 Hannover, Germany

#16 of 119 hotels in Hannover

Guests' Choice

Review score

Based on 591 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.8

  • Location

    8.3

  • Facilities

    8.6

  • Staff

    9

  • Value for money

    8

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Showing 1 - 50

  • Reviewed: 24 February 2018

    8.8
    A good choice for reasonable proximity to the Messe and quiet location
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Awful restaurant that nobody uses. I made the mistake and found on a Wednesday night when the hotel was busy there was me and just one table for two people ... 80+ empty seats at 21.00Hrs ...vacated by the wise!

    Very comfortable junior suite with large duvet and good quality linens

    Stayed in February 2018

  • Reviewed: 13 November 2017

    6.7
    Nice redeveloped old factory, but interior meanwhile outdated
    • Business trip
    • Solo traveller
    • Club Room with Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    Build in 1995 and no renovations since then. Interior mills a bit outdated.

    Conveniently to reach by train. Nice old factory redevelopment. Good breakfast but expansive. Very friendly staff.

    Stayed in November 2017

  • Reviewed: 24 October 2017

    9.6
    Easy access and in a nice part of the town.
    • With a pet
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night

    There is no obvious car park area next to the hotel and we decided to use an underground car park that cost an extra 19 euro per night. Feels a little exaggerated judging the price of the hotel. The coffee machine in our room didn't work well and we had to manually pierce the coffee capsules to allow the coffee to brew.

    Easy access and in a nice part of the town. Nice, friendly staff who speak good English. Pet-friendly, the only hotel in the area that didn't refuse us staying with our three pugs. The hotel is bright, modern, clean and very spacious. The room are really high, very unusual and quite luxurious experience. The whole Pelikan Quarter is a post industrial modern area, with a very special retro feel. Nice and quiet, feels safe and there is no street noise in the room at all. The fee of 25 euro for cleaning the room after staying with pets feels justified.

    Stayed in October 2017

  • Reviewed: 12 October 2017

    10
    Thanks for a great visit, we'll be back!
    • Leisure trip
    • Group
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly, effiicient staff. Excellent overall facilities. Clever design of small space in the room, with offset bed so it seemed bigger. Nearby cocktail bar, good restaurants and cafes, easy to get tram into centre.

    Stayed in September 2017

  • Reviewed: 22 September 2017

    7.9
    Good, but low value for money
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Internet, and the super high price ( exhibition)

    The interior was clean, but dated like the 70s modern design, was somehow depressing The internet was awful Staff very friendly and top class service Clean, good optins, but smelly breakfast room

    Stayed in September 2017

  • Reviewed: 16 September 2017

    5.4
    The standards held by the management are disproportionately low, considering the high cost.
    • Business trip
    • Group
    • Executive Double Room
    • Stayed 4 nights

    Every morning I left the place spotless. On my return the first evening, I found the bathroom sink full of stains. The wifi did not work the first evening for over an hour. The front desk staff were hopeless at resolving the issue, I ended up having to use my smartphone hotspot, which I expect to be charged for. The coffee machine failed to work. This was flagged on the first night with the frontdesk staff, they did nothing to help. The second time I flagged it, I asked for it to be replaced. I was told it would be done but it was never done. The towels were replaced by staff regardless of my putting on the outside door handle a sign asking to go for 'the green choice'. Why is the hotel pretending to show concern for the environment and the staff not following suit? This is again due to poor management, unacceptable for a hotel of this supposed standard. Given the high cost of the room (>200 euro/night), I found the response of the staff wholly inadequate and will seek compensation for the waste of time and discomfort this caused me, while I was very busy with urgent work.

    Comfortable bed, good shower/bathroom

    Stayed in September 2017

  • Reviewed: 28 August 2017

    7.9
    Beautiful room but, overall, service & facilities below expectations
    • Leisure trip
    • Couple
    • Club Room with Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    Arrival from the car park and check-in was very poor. Not a spa it's a gym & sauna. Restaurant choice disappointing.

    Stunning room. Restaurant staff lovely. Club lounge was excellent. Superb breakfast.

    Stayed in August 2017

  • Reviewed: 19 June 2017

    6.3
    Use the safe!
    • Leisure trip
    • Couple
    • Club Room with Lounge Access
    • Stayed 2 nights

    Items went missing during our stay, iPhone headphones and a pair of earrings.

    Clean and good facilities, location a little out of town but very well connected by trams which are easy to navigate.

    Stayed in June 2017

  • Reviewed: 3 June 2017

    6.7
    Great location and nice hotel.
    • Business trip
    • Family with young children
    • Executive Double Room
    • Stayed 5 nights

    The bathroom's too small.

    The hotel is unique, because it was Pelikan's factory (the famous pen) I remembered that my grandfather/ my father always use "Pelikan" I liked the design of the building and also the room.

    Stayed in May 2017

  • Reviewed: 6 March 2017

    7.5
    The location is nice - close to the train station and a...
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 11 nights

    The Wi-Fi was not great (would cut in and out sometimes). The top floor did not have blinds on the windows - bad for mid-afternoon naps.

    The location is nice - close to the train station and a number of restaurants.

    Stayed in March 2017

  • Reviewed: 24 December 2016

    8.3
    Modern, extravagant, good price value
    • Leisure trip
    • Group
    • Executive Double Room
    • Stayed 1 night

    No free Wifi. No lift up to the 4rth level.

    Super modern and wonderful location in an old factory building. Great hotel bar, good public transport. A fantastic restaurant next door.

    Stayed in November 2016

  • Reviewed: 30 October 2016

    3.3
    Extremely disappointing
    • Leisure trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night

    I was unfortunate enough to stay for 5 nights. Do not expect 4 star service in this hotel - even getting the room cleaned was a real challenge. 350 Euros per night for what?

    Breakfast was OK.

    Stayed in October 2016

  • Reviewed: 6 August 2018

    5.8
    Average, not a five star hotel feeling
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Very poor WiFi connection Hair in the bin Sink was obstructed

    Bediening

    Stayed in August 2018

  • Reviewed: 12 July 2018

    9.2
    The room, the staff, the breakfast
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room, the staff, the breakfast

    Stayed in July 2018

  • Reviewed: 14 May 2018

    8.3
    Nice bed
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    The front desk was a little bit unprofessional with my credit card. The room was not so spacious.

    Nice bed

    Stayed in May 2018

  • Reviewed: 8 February 2018

    6.7
    a good wide choice for breakfast
    • Business trip
    • Couple
    • Executive Double Room
    • Stayed 3 nights

    a good wide choice for breakfast

    Stayed in January 2018

  • Reviewed: 6 February 2018

    10
    Suite room was excellent.
    • Business trip
    • Group
    • Suite
    • Stayed 6 nights

    Suite room was excellent. Breakfast was very good. The staff was 10/10.

    Stayed in January 2018

  • Reviewed: 17 January 2018

    10
    The suit room was very good.
    • Business trip
    • Group
    • Suite
    • Stayed 6 nights

    The suit room was very good. The bed is comfortable.

    Stayed in January 2018

  • Reviewed: 30 November 2017

    5.0
    Never again to this hotel - never!
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    They charge for Internet!! In which century do we live? And the showers remind me of the 1980s

    Nothing

    Stayed in November 2017

  • Reviewed: 13 November 2017

    9.6
    It is a very good Hotel with friendly staff!
    • Business trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights

    The weather at Hannover!

    It is a very good Hotel with friendly staff!

    Stayed in November 2017

  • Reviewed: 27 October 2017

    10
    Perfect place for good price
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    We did not find anything wrong

    Bad is very comfy

    Stayed in October 2017

  • Reviewed: 19 October 2017

    10
    Unforgettable experience.
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Professional and very helpful staff. Felt really welcomed upon arriving. Great location, delicious breakfast and many more positives.

    Stayed in October 2017

  • Reviewed: 16 September 2017

    9.6
    Comfortable beds, quiet rooms, good a.
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable beds, quiet rooms, good a.c.

    Stayed in September 2017

  • Reviewed: 28 August 2017

    9.6
    Lovely hotel! Easy to access from the motorway
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking - not free.

    Stayed in August 2017

  • Reviewed: 17 August 2017

    9.6
    Car park price to high
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Car park price to high

    Stayed in August 2017

  • Reviewed: 24 April 2017

    7.5
    Very nice
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Car park price

    Stayed in April 2017

  • Reviewed: 20 March 2017

    8.8
    There was no bath
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights

    There was no bath

    Stayed in March 2017

  • Reviewed: 21 February 2017

    10
    Business travel
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Everything was so pretty and comfortable!

    Stayed in February 2017

  • Reviewed: 29 January 2017

    9.2
    All
    • Business trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom seems a little bit old The Wifi in the room is chargeable

    All

    Stayed in January 2017

  • Reviewed: 4 December 2016

    8.3
    Is not possible sleep at morning more than 8 o'clock
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Is not possible sleep at morning more than 8 o'clock Because The cleaning people make to much noise

    Stayed in December 2016

  • Reviewed: 1 December 2016

    10
    Lovely hotel
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed And bar was good

    Stayed in November 2016

  • Reviewed: 22 October 2016

    8.3
    Service in the bar
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Service in the bar

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 October 2015

    10
    - tasteful arranged room
    • Leisure trip
    • Family with young children

    - we had to re-code our key card several times during just one night stay - water didn't drain from the washbasin

    - tasteful arranged room - spacious, cosy bed (however with just one blanket) - great breakfast

  • Reviewed: 13 October 2015

    10
    Friendliness and accuracy of staff
    • Leisure trip
    • Couple

    Roomservice knocked on door rather early 8 and 9:00 am !

    Friendliness and accuracy of staff Good location and parking possibilities Nicely designed rooms with many amenties Excellent bar

  • Reviewed: 11 October 2015

    6.7
    The building's architecture and interior, the bar and...
    • Leisure trip
    • Couple

    No slippers, no bathrobes, bathroom a bit small and not really comfortable to use.

    The building's architecture and interior, the bar and the restaurant across the entrance of the hotel.

  • Reviewed: 10 August 2015

    4.6
    Close to tram stop.
    • Family with older children

    Staff couldn't care less if you were there or not. Uninterested and unhelpful. Expensive hotel for the area and we were made to feel like an inconvenience. Parking is also challenging, hotel car park extremely expensive and must be paid in cash every time you leave the hotel.

    Close to tram stop.

  • Reviewed: 21 July 2015

    7.9
    Clean and nice rooms.
    • Leisure trip
    • Couple

    No one picked up the phone to order food during the night, although there was a menu in the room for late orders. The internet connection costs 16 euros per day. This is ridiculous. The breakfast is very expensive.

    Clean and nice rooms.

  • Reviewed: 14 July 2015

    9.2
    The design of the hotel was unusual but very attractive
    • Leisure trip
    • Couple

    The service at dinner was extremely slow; but the staff were very obliging in spite of this. This might just be the way meals are enjoyed in this part of Germany and is not intended as a major criticism.

    The design of the hotel was unusual but very attractive

  • Reviewed: 23 June 2015

    6.7
    Spacious room, standard toilet and bath
    • Leisure trip
    • Couple

    Customers should be informed for any changes to their booking in advance before arrival to hotel. On arrival the front desk should make guest aware of paying for room facilities and food items that may be placed in the rooms. All customers must be treated equally.

    Spacious room, standard toilet and bath

  • Reviewed: 9 June 2015

    7.1
    The room was very clean and nicely decorated,big windows...
    • Leisure trip
    • Couple

    A bit disappointed by the spa facilities.we were told at the reception that it stays open till 11pm but it was actually closing at 9pm the night of our stay and the steam room was out of order

    The room was very clean and nicely decorated,big windows and high ceiling. Very quiet and easy to reach by public transport

  • Reviewed: 15 May 2015

    6.7
    Nice room, good fitness center, breakfast ok
    • Business trip
    • Solo traveller

    Charging extra, and a lot, for wifi. Hello, it's 2015 and the room is not cheap. It should really be without extra charge. Broken coffe machine in the room

    Nice room, good fitness center, breakfast ok

  • Reviewed: 15 May 2015

    7.9
    I could open the windows!
    • Business trip
    • Solo traveller

    The room was non-smoking, but the chap that came round to check the minibar etc. every afternoon so wreaked of smoke that it left the room smelling of smoke for an hour or two afterwards.

    I could open the windows!

  • Reviewed: 6 May 2016

    8.8
    Fresh and clean hotel with a history and a good restaurant...
    • Business trip
    • Solo traveller

    Location is kinda in the middle of nowhere.

    Fresh and clean hotel with a history and a good restaurant next door

  • Reviewed: 3 May 2016

    8.3
    The bed was excellent as were the pillows.
    • Business trip
    • Couple

    Would have preferred a kettle rather than the nespresso maker.

    The bed was excellent as were the pillows.

  • Reviewed: 23 April 2016

    5.8
    Breakfast
    • Leisure trip
    • Family with young children

    Layout of the hotel

    Breakfast

  • Reviewed: 31 October 2015

    9.2
    Emplacement , restaurant, bar
    • Leisure trip
    • Solo traveller

    Emplacement , restaurant, bar

  • Reviewed: 27 September 2015

    7.9
    Comfortable room, good service, staff quite attentive.
    • Business trip
    • Solo traveller

    Location, too far from the city centre.

    Comfortable room, good service, staff quite attentive.

  • Reviewed: 25 August 2015

    9.6
    Great stylisch hotel.
    • Leisure trip
    • Couple

    Great stylisch hotel.Very comptabel bed.

  • Reviewed: 8 July 2015

    8.5
    Top restaurant
    • Couple

    Top restaurant

  • Reviewed: 28 January 2015

    10
    everthing, hotel, staff, location and food in restaurants...
    • Couple

    everthing, hotel, staff, location and food in restaurants around.

There are also 31 reviews without text. These impact the overall review score.

Showing 1 - 50

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