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Reviews of Hotel Ratskeller

Balduinstrasse 36, 56856 Zell an der Mosel, Germany

#20 of 46 hotels in Zell an der Mosel

Guests' Choice

Review score

Based on 174 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9

  • Comfort

    7.7

  • Location

    8.9

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    7.1

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Showing 1 - 16

  • Reviewed: 2 June 2018

    5.4
    Never again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were hot with not even a fan. The WiFi did not work at all. No receipt for payment. No view. Hotel was located on a loud street above bars. No parking near hotel. Do yourself a favor and spend the extra money and stay somewhere else.

    Breakfast wasn’t bad.

    Stayed in June 2018

  • Reviewed: 30 May 2018

    10
    Great place for a relaxing stay, close to restaurants and wineries
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights

    The first room we had was on the fourth floor and there is no lift! However the manager found us another room on the first floor after the first night. The Wifi didn't work too well in the bedroom but was OK in the dining room.

    Great location in the middle of Zell, though a bit noisy on Friday and Saturday evening. Spacious room, comfortable bed, good breakfast buffet. friendly staff.

    Stayed in May 2018

  • Reviewed: 25 June 2017

    8.3
    A well organised hotel with a popular restaurant.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    One of the bedrooms we used was rather small.

    The hotel was centrally placed in a pedestrian area of the beautiful town of Zell. It is also a busy restaurant , one of the few in the town and the only one accepting Credit cards.

    Stayed in June 2017

  • Reviewed: 8 May 2017

    5.8
    Good location for exploring the Zell area
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The staff were very abrupt, and it was not a language problem as I also speak German. Breakfast was very basic.

    The location is perfect for touring the Mosel either by car, foot or bicycle.

    Stayed in May 2017

  • Reviewed: 27 November 2017

    10
    Perfect hosts and an excellent place to stay. Will be back in the future.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Homely and very comfortable

    Stayed in November 2017

  • Reviewed: 16 June 2017

    8.8
    Very good pricevalue for room and nice personel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Very good pricevalue for room and nice personel. Good breakfirst.

    Stayed in June 2017

  • Reviewed: 4 May 2017

    9.6
    Family aniversary trip MOSEL
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    Location in the town centre

    Stayed in April 2017

  • Reviewed: 23 September 2016

    7.5
    Great location.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Climbing the stairs to the rooms.

    Great location. Great food in the restaraunt

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 September 2015

    9.2
    Perfect location in the centre of this delightful little...
    • Leisure trip
    • Couple

    Although breakfast was lovely our experience was tainted by a very rude waitress. Firstly she gave my friend a filthy look when she asked if she and her husband could have a second mug of tea. Then when I sat down with my plate of food from the buffet she stopped abruptly as she passed our table, opened her eyes wide as if to express her absolute horror at the amount of food I was planning to eat, and then adopted the most distainful look while continuing to look at my plate! She continued to stand not 18 inches from our table for several minutes looking over every few seconds at the food on our table and all the time scowling as if we were sacrificing a small child for breakfast! It really was quite bizarre! A different lady took over the dining room then and she was lovely. Even though I have never met such an ignorant woman serving tables before it would not put me off this hotel as everything else was absolutely lovely.

    Perfect location in the centre of this delightful little town with cosy rooms and a lovely Italian restaurant. Christian the owner/manager was a very friendly man, and he helped us to lift our bicycles down into the cellar when we arrived. The breakfast was lovely although we did have a very unpleasant woman overseeing the dining room! Other than that I would have to say that this was a perfect choice for a stay in this lovely area and I would highly recommend it to other travellers.

  • Reviewed: 23 August 2015

    9.6
    The hotel is very clean, the hotel owner and his staff are...
    • Leisure trip
    • Family with young children

    If the hotel owner wants to improve the quality of his already very good hotel, maybe he can think about replace the mattresses and find a solution to darken the rooms (the early day light comes in too early...)

    The hotel is very clean, the hotel owner and his staff are very friendly people, the food is great and Zell is a top location at the Mosel river. We only can recommend this place. We had a very good time at the Ratskeller!

  • Reviewed: 17 June 2015

    10
    Staff are friendly, helpful and some staff are fluent in...
    • Leisure trip
    • Solo traveller

    Staff are friendly, helpful and some staff are fluent in English. The hotel is an older building but is exceptionally clean - not only was my room very clean, the public areas were spotless. Very comfortable bed.

  • Reviewed: 18 March 2015

    8.8
    The hotel was in the centre of Old Zell - walking distance...
    • Leisure trip
    • Couple

    Parking was a nightmare - one space free available next to hotel - could not move car between 10 am and 10 pm as pedestrian area (but we did anyway) otherwise pay at meters along the river which would be very expensive for a longer stay

    The hotel was in the centre of Old Zell - walking distance to river - shops - restaurants etc. Exactly as described and would fully recommend other than parking.

  • Reviewed: 3 October 2015

    7.5
    Good location and helpful staff
    • Leisure trip
    • Couple

    Decor is a little outmoded

    Good location and helpful staff

  • Reviewed: 1 October 2015

    10
    Great location just steps from the old center, very quiet,...
    • Leisure trip
    • Solo traveller

    Wifi spotty

    Great location just steps from the old center, very quiet, good price.

  • Reviewed: 27 August 2015

    10
    Excellent room, great staff
    • Leisure trip
    • Couple

    Nothing

    Excellent room, great staff

  • Reviewed: 3 August 2015

    8.8
    Great location in Zell village centre, no luxury but fairly...
    • Leisure trip
    • Group

    None

    Great location in Zell village centre, no luxury but fairly good. Nice personal and own bike garage. Good restaurant and breakfast

There are also 6 reviews without text. These impact the overall review score.

Showing 1 - 16

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