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Reviews of Hotel Am Helmwartsturm This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Am Helmwartsturm 4-6, 56626 Andernach, Germany

#3 of 23 hotels in Andernach

Guests' Choice

Review score

Based on 413 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9

  • Location

    9.3

  • Facilities

    9

  • Staff

    9.7

  • Value for money

    8.8

  • Free WiFi

    9.2

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Showing 1 - 22

  • Reviewed: 1 July 2018

    9.2
    Great location and staff. Bad luck that a drunk in the street disturbed sleep
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Single lift broken on leaving so had carry cases down a lot of stairs

    Perfect short stay. Modern clean tower building. Easy walk into town. Excellent staff. Great breakfast

    Stayed in June 2018

  • Reviewed: 22 May 2018

    10
    If I get a chance to have a stay that side again I will choose the same place.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night

    One of rooms did not have a Do not disturb tag. Complimentary water bottle could have been provided . 1 a day.

    Bed was comfortable. Breakfast was good, Croissants were nice and flaky . Jams were tasty. The market place is a jump away. Rhine river walk / garden is 7 /8 minutes walk which we took in the morning. Pleasant and a must.

    Stayed in May 2018

  • Reviewed: 21 May 2018

    10
    A simply outstanding Hotel
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Nothing! This is the standard that a Hotel should be maintained and run to. Compared to to dingy, care-worn, grotty and overpriced UK hotels, this place sets a gold-standard.

    Cannot praise this family-run Hotel enough: Staff REALLY pleasant and amiable (spoke good English!!) and exceptionally helpful. The entire place was IMMACULATE; not a stain, finger mark or any blemish anywhere. Decor is light, modern, matching and in superb taste. Attention to detail is phenomenal and just makes you feel good.

    Stayed in May 2018

  • Reviewed: 17 January 2018

    9.2
    pleasant - very
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    tv could have more english channels and be bigger internet connection was poor throughout the hotel but that seems to be a problem all over germany tbh they could have a simple a la carte dinner option they should provide a few food delivery options

    croissants were amazing great cheeses and bacon and eggs assortment of juices and hot drinks good fresh bread always checking and replenishing the bar they know they have a good hotel going and they maintain it well and are proud that they have a good rating, its a good family business they had a good info packet in their room the light control was cool , the longer you press the stronger the light got and you could control the lights from beside the bed so that was convenient most of your customers are business people that get bored at night so get bigger tvs

    Stayed in January 2018

  • Reviewed: 10 July 2017

    9.6
    Excellent place to stay at!
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was quite warm upon entrance (warm and sunny day) and the usage of an air conditioner cost extra money.

    One of the best locations in the area. Absolutely gorgeous room, and excellent value for money. Nice variety of breakfast options and very helpful staff. Definitely a recommendable pick!

    Stayed in July 2017

  • Reviewed: 5 April 2017

    9.6
    Nice hotel in a great location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Nothing - We had a very comfortable stay.

    Very nice hotel close to restaurants and bars. Very friendly and helpful staff. Very good breakfast. We will go back!

    Stayed in April 2017

  • Reviewed: 25 February 2017

    10
    A lovely, comfortable, friendly hotel excellently located for exploring Andernach.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing we didn't like.

    We have stayed at Am Helwartsturm 4 times now. The staff are always very helpful and friendly, the hotel is always spotlessly clean, the beds are very comfortable, the showers are excellent and the breakfast is delicious.

    Stayed in January 2017

  • Reviewed: 17 November 2016

    10
    A hotel with feminine, caring atmosphere
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    None.

    If I am not mistaken, every employee I met during my stay is female. I felt like this was a lady's hotel. It has a feminine, caring, and hospitable atmosphere throughout, which I liked very much (I am a man). Breakfast was excellent. I had to use a public parking garage nearby, but it is not far and the hotel paid the parking fee, which was also nice.

    Stayed in October 2016

  • Reviewed: 15 July 2018

    9.2
    Very cosy, small hotel.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Very cosy, small hotel. Nice breakfast, clean and comfortable rooms.

    Stayed in July 2018

  • Reviewed: 16 June 2018

    8.8
    Friendly welcome when I arrived.
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights

    Lack of air conditioning - it was a very hot couple of days

    Friendly welcome when I arrived. Help in booking taxi.

    Stayed in June 2018

  • Reviewed: 26 August 2017

    10
    Spacious room with great bathroom.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is a bit far away but not a big problem.

    Spacious room with great bathroom. Service was excellent.

    Stayed in August 2017

  • Reviewed: 18 July 2017

    10
    Great situation for exploring the Rhine and the surrounding...
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Nothing.

    Great situation for exploring the Rhine and the surrounding area. Close to nice restaurants and good as a base to cycle along the river from.

    Stayed in July 2017

  • Reviewed: 6 June 2017

    9.2
    Good adrees in the iddle of the city.
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 3 nights

    Air conditioning was damage. Additional to this there is/was nothing negatively I could mention.

    Very helpful staff.

    Stayed in June 2017

  • Reviewed: 23 April 2017

    9.6
    Excellent
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Excellent

    Stayed in April 2017

  • Reviewed: 10 December 2016

    10
    wonderful plus
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 7 nights

    nothing best ever

    the friendly way very modern and clean

    Stayed in December 2016

  • Reviewed: 8 August 2016

    10
    Great place to stay in Andernach.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location just inside the old walls. Very modern, clean and comfotable. The staff where nice and very helpful. Breakfast was great.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 June 2015

    7.9
    Good location, close to the centre (2 minutue walk to...
    • Business trip
    • Solo traveller

    The room I had was on the top floor and very warm at night, even with the window open.

    Good location, close to the centre (2 minutue walk to restaurants). Free parking, in the parking house close to the hotel. Friendly staff. Good breakfast selection. Clean and function rooms.

  • Reviewed: 28 May 2015

    9.2
    Easy to get to.
    • Business trip
    • Solo traveller

    Easy to get to. Staff really helpful - arrived very late. Needed shirt ironing, but no iron, but the lovely breakfast lady managed to iron on between breakfast service

  • Reviewed: 15 October 2015

    9.6
    Cosy hotel
    • Business trip
    • Solo traveller

    Cosy hotel

  • Reviewed: 21 September 2015

    8.8
    Location excellent.
    • Leisure trip
    • Couple

    Wi-Fi hardly worked. Room was hot even with window open. Then early morning road noise.

    Location excellent.

  • Reviewed: 15 September 2015

    8.8
    renovated bathrooms, polite personel
    • Business trip
    • Solo traveller

    renovated bathrooms, polite personel

  • Reviewed: 7 September 2015

    10
    Very friendly staff.
    • Leisure trip
    • Family with young children

    Very warm at the time of the year. But calm neighbourhood so windows open was not a problem.

    Very friendly staff.

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 22

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