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Reviews of Hotel Rickmers' Insulaner This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Am Südstrand 2, 27498 Helgoland, Germany

#19 of 33 hotels in Helgoland

Guests' Choice

Review score

Based on 460 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.4

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.2

  • Free WiFi

    8.7

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Showing 1 - 12

  • Reviewed: 11 October 2018

    5.4
    No value for money
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights

    On the first day the room was not serviced until after 6.00 pm. Room was not cleaned throughout our stay, very dusty. Towels on the second day were left array and no extra toilet paper was left. I complained but it made no difference. We did not get value for money. The hotel is far to expensive offering a poor service. Helgoland was great - we will return - but not to this hotel.

    Location, sea view, breakfast

    Stayed in October 2018

  • Reviewed: 8 October 2018

    9.6
    An exceptional stay in a very well run hotel.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    The advance payment by bank transfer is a bit inconvenient to work with.

    An exceptional stay in a very well run hotel. Very welcoming and friendly staff, beautifully furbished rooms, great service overall.

    Stayed in October 2018

  • Reviewed: 15 June 2018

    7.5
    Pricey but good
    • Leisure trip
    • Group
    • Double Room with Garden View
    • Stayed 2 nights

    Girls at reception without energy and (even small) smile. Very very small bathroom - when I wanted to wipe myself with towel I had to do some yoga positions.

    View. Breakfast. Interiors. Good and comfy mattress.

    Stayed in June 2018

  • Reviewed: 31 March 2018

    8.8
    Hotel has a very unique style telling the history of...
    • Leisure trip
    • Couple
    • Insulaner Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was good quality but standard; no cappuccino, only coffee or various teas. But that’s the only small thing I think should be improved.

    Hotel has a very unique style telling the history of Heligoland and the hotel with newspapers, pictures and artifacts. Room was clever made, maritime style with lots of storage room and a table with comfy-chairs.

    Stayed in March 2018

  • Reviewed: 9 August 2018

    10
    Rooms
    • Business trip
    • Solo traveller
    • Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The noise on ground floor on night time

    Rooms

    Stayed in August 2018

  • Reviewed: 29 July 2018

    7.0
    Near seaside
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights

    No elevator at some part of the hotel

    Near seaside

    Stayed in July 2018

  • Reviewed: 11 May 2018

    10
    Nice Spa area
    • Leisure trip
    • Couple
    • Insulaner Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Nice Spa area Great breakfast incl prosecco

    Stayed in May 2018

  • Reviewed: 29 May 2017

    10
    Just perfect
    • Leisure trip
    • Family with young children
    • Insulaner Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to say here

    Everything

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 20 August 2015

    9.2
    1. Great location, easy walk to ferry and boats
    • Leisure trip
    • Solo traveller

    1. Bathroom very small and crowded, toilet extremely low, sink also; impossible to get tank for coffee maker very full 2. Bathroom fan made a terrible whine

    1. Great location, easy walk to ferry and boats 2. Beautiful view of harbor and the neighboring island Düne from room 3. Very good restaurant, good breakfast 4. Relatively quiet, occasional noise from other rooms sliding doors etc. 5. WiFi included, good reception in room, and secured with password, not open

  • Reviewed: 17 August 2015

    8.8
    A wonderful hotel facing the sea and locating close to the...
    • Leisure trip
    • Family with young children

    A wonderful hotel facing the sea and locating close to the hill. A very friendly staff. The see foods (not in the hotel, but close to the hotel) from the Rickmer's family (better to ask the staff)!

  • Reviewed: 10 March 2015

    9.2
    Cleanliness of the place, no cars so no pollution.
    • Leisure trip
    • Couple

    No bad experiences but one would not have expected that in just 2 days.

    Cleanliness of the place, no cars so no pollution. Simple way of life. Ideal in many ways.

  • Reviewed: 16 March 2015

    9.6
    Friendly helpfull staff
    • Business trip
    • Solo traveller

    Friendly helpfull staff Room and facilities very good

There are also 4 reviews without text. These impact the overall review score.

Showing 1 - 12

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