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Reviews of Mercure Hotel Chateau Berlin am Kurfürstendamm This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Knesebeckstr. 38-49, Charlottenburg-Wilmersdorf, 10719 Berlin, Germany

#417 of 597 hotels in Berlin

Guests' Choice

Review score

Based on 417 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.6

  • Location

    8.7

  • Facilities

    7.3

  • Staff

    7.9

  • Value for money

    7.6

  • Free WiFi

    7.1

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Showing 1 - 59

  • Reviewed: 16 July 2018

    10
    best hotel i've stayed in for the price
    • Leisure trip
    • Group
    • Standard Double Room with Extra Bed
    • Stayed 3 nights

    they did not have a microwave when we wanted to heat up some food

    great big rooms. super clean. location was amazing. great restaurant/sheesha lounge next to the hotel plus so many other restaurants and shops. really close to a metro station. breakfast was really expensive at 14 euros but really good

    Stayed in July 2018

  • Reviewed: 8 July 2018

    5.4
    The wall of the rooms that we are staying in are quite thin,...
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    The wall of the rooms that we are staying in are quite thin, we can hear pretty clear what happen next door and that is not the thing you want to hear at all :( The elevator sometimes not working at all, we have to take the stare instead :/

    Stayed in July 2018

  • Reviewed: 8 March 2018

    6.7
    Not bad
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights

    Staff are rude. Check in was set @ 3:00 pm, I have arrived early @ 10:00am, left my luggage and went back at 2:00 pm The staff was not flexible at all in securing the room only 1 hour earlier than check in policy. Flexibility gestures are always appreciated by everyone.

    Stayed in March 2018

  • Reviewed: 28 February 2018

    5.0
    Standard could be better
    • Leisure trip
    • Family with young children
    • Privilege Double Room with balcony
    • Stayed 4 nights
    • Submitted via mobile

    They could improve on there choice of mattress. My body aches whenever I wake up. Staff in dinning room could be more polite, accommodating kids and friendly. I felt uncomfortable bringing my 2yr and 5yr old downstairs for breakfast. The choice of meal for breakfast is just too simple and there was no variety to pick from.

    Room was spacious

    Stayed in February 2018

  • Reviewed: 1 January 2018

    8.8
    Value for money
    • Leisure trip
    • Group
    • Standard Double Room with Extra Bed
    • Stayed 2 nights

    The next door occupier are so noisy even late at night, and we can hear the banging of the doors even in early morning. Very annoying.

    It was great location wise. The shops around are very handy. Very close to the places where we wanted to visit like; hard rock cafe, christmas markets and the hop on hop off buses and the train station.

    Stayed in December 2017

  • Reviewed: 19 November 2017

    9.2
    A very enjoyable stay
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 5 nights

    There was no evening restaurant, but that turned out to be an advantage with the many good quality restaurants nearby. The Wi-fi was poor in the evenings when demand was high.

    The room was spacious with all facilities, including an empty fridge was could be filled with a mini bar on request. The staff on reception were especially helpful with travel advice, booking of tour attractions and taxi hire.

    Stayed in November 2017

  • Reviewed: 7 November 2017

    9.2
    Loved it !
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 4 nights

    Had to ask for tea/coffee to be replenished in my room every day.

    Very nice breakfast, comfy bed, wonderful touristy break in Berlin. Lots of help from the staff, free maps and info at Reception.

    Stayed in October 2017

  • Reviewed: 6 November 2017

    7.9
    Excellent except for the noisy room.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Extra Bed
    • Stayed 2 nights

    The room was noisy at night because of trolleys and trucks constantly delivering goods to the supermarkets. Would recommend asking for a room not at the front side of hotel unless sleeping is not an issue for you.

    The location was great and room was excellent value for money. There are restaurants, supermarkets, parking in street which was good because we were coming and going and it was 20 euro to use parking supplied. Walking was an excellent option.

    Stayed in November 2017

  • Reviewed: 20 October 2017

    6.7
    Probably best not to use if travelling with children or people with disabilities.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Extra Bed
    • Stayed 2 nights

    The lift is difficult to operate if one has weak hands. The cashier being more concerned with us using the paid parking rather helping us with the free disabled parking, we found this on our own. Prostitutes coming and going was a bit off putting too.

    There is a twenty four hour shop just next door.

    Stayed in October 2017

  • Reviewed: 17 August 2017

    7.5
    Spacious and quiet room, airco, breakfast buffet with large...
    • Leisure trip
    • Family with young children
    • Standard Double Room with Extra Bed
    • Stayed 7 nights

    Internet connection soooo slooow. Never seen such a slow internet connection since dial-up modems, 10 years ago: images loading line by line etc...

    Spacious and quiet room, airco, breakfast buffet with large choice. Lidl next to the hotel, restaurants in the neighborhood.

    Stayed in August 2017

  • Reviewed: 19 July 2017

    7.5
    A decent, good, centrally located hotel.
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not many ecletic places to eat. one has to make do with restaurants that serve berx average fare

    The breakfast was excellent. It had a good variety for vegetarians too. Besides, the staff was helpfu

    Stayed in June 2017

  • Reviewed: 22 May 2017

    4.2
    Mecure - Kuferdamn bad service
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very rude and even though we had our information they were arguing with us till we showed them evidence of our booking on the fine they had. They were very rude and refused to apologies even though they made a mistake

    The location was ok but the staff very very rude

    Stayed in May 2017

  • Reviewed: 3 May 2017

    5.4
    Thin walls, poor wifi
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi is very poor. The walls are so thin that we can even hear the room next door switching off their lights, let alone a group of friends chatting all night. Quality of hotel is more like a 3 star instead of 4, does not live up to standard of the Mercure chain

    Location

    Stayed in April 2017

  • Reviewed: 13 April 2017

    7.1
    Value for money but dont leave the windows open!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower. The room gets all wet as there is not a full shower screen. Amenities were not topped up after we arrived. Windows dont always hold open and slam shut at times - extremely loud when this happens. Delivery men are VERY loud at around 630am every morning in the street that it is located in.

    It was in a good spot. Lots of shops, restaurants and transport around it.

    Stayed in April 2017

  • Reviewed: 4 January 2017

    9.6
    Good location friendly staff
    • Leisure trip
    • Family with young children
    • Privilege Double Room with balcony
    • Stayed 3 nights
    • Submitted via mobile

    To be more clear the second bed is the sofa bed.

    The location was good, lidle is literally next door. Beds comfy although we were expecting a second bed and the couch as an extra. Staff friendly and helpful. U Bahn is not even a five minute walk. The Christmas markets were beautiful and Zoo Aquarium well worth a visit.

    Stayed in December 2016

  • Reviewed: 10 November 2016

    6.3
    Breakfast was very good.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights

    The air conditioning didn't work, and the problem was not fixed during the whole stay. The Wifi in the room did not work, and the internet was very slow.

    Breakfast was very good.

    Stayed in November 2016

  • Reviewed: 15 October 2018

    9.6
    Private parking was announced, but the car had to be put on...
    • Leisure trip
    • Family with young children
    • Standard Double Room with Extra Bed
    • Stayed 2 nights

    Private parking was announced, but the car had to be put on a third-party parking for a fee.

    Stayed in October 2018

  • Reviewed: 14 September 2018

    10
    The WiFi is not very good
    • Leisure trip
    • People with friends
    • Standard Double Room with Extra Bed
    • Stayed 3 nights
    • Submitted via mobile

    The WiFi is not very good

    Stayed in September 2018

  • Reviewed: 16 August 2018

    8.3
    Very friendly and helpful staff.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    WIFI connection was really not steady.

    Very friendly and helpful staff. Good breakfast, comfortable and clean rooms.

    Stayed in August 2018

  • Reviewed: 10 August 2018

    9.6
    I recommend this hotel - wonderful localization, helpful...
    • Leisure trip
    • Group
    • Standard Double Room with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    I recommend this hotel - wonderful localization, helpful personel

    Stayed in July 2018

  • Reviewed: 9 July 2018

    10
    Central locate hotel at the main shopping area
    • Leisure trip
    • Family with young children
    • Standard Double Room with Extra Bed
    • Stayed 4 nights
    • Submitted via mobile

    Thin walls

    Service, location, price

    Stayed in July 2018

  • Reviewed: 14 May 2018

    10
    Nice
    • Leisure trip
    • Group
    • Standard Double Room with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    IT's a nice hotel in berlin, I like it.

    Stayed in May 2018

  • Reviewed: 31 March 2018

    8.3
    Very good location + very informative kind staffs
    • Leisure trip
    • Couple
    • Standard Double Room with Extra Bed
    • Stayed 3 nights

    Very good location + very informative kind staffs

    Stayed in March 2018

  • Reviewed: 2 March 2018

    9.2
    Breakfast, coffee not good for this price.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Breakfast, coffee not good for this price.

    Stayed in March 2018

  • Reviewed: 3 January 2018

    2.9
    Location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Reception staff was very slow, it took 1 hour to check in

    Location

    Stayed in December 2017

  • Reviewed: 3 January 2018

    7.5
    For the whole holiday i was only once able to get connected...
    • Leisure trip
    • Family with young children
    • Privilege Double Room with balcony
    • Stayed 7 nights
    • Submitted via mobile

    For the whole holiday i was only once able to get connected with the hotel wifi

    Stayed in January 2018

  • Reviewed: 21 December 2017

    10
    It was a good location , easy access to rooms I was traveling with my daughter on crutches
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The very spacious room , and helpful friendly staff

    Stayed in December 2017

  • Reviewed: 2 November 2017

    10
    Berlin first timer 😀
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Rich breakfast

    Location and clean room

    Stayed in November 2017

  • Reviewed: 2 November 2017

    7.5
    Comfortable hotel, but lack of sleep issue impacting business meetings next day.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights

    Room very noisy at night and had to move at 1.30am.

    Location and staff.

    Stayed in November 2017

  • Reviewed: 16 October 2017

    9.6
    relaxing stay with all interesting places I wanted to visit within easy reach
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    airport schutlle was not included in the cost

    the size of the room and variety at breakfast

    Stayed in October 2017

  • Reviewed: 15 August 2017

    6.7
    Bathroom
    • Leisure trip
    • Group
    • Standard Double Room with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom

    Stayed in August 2017

  • Reviewed: 15 August 2017

    5.5
    Great location!
    • Leisure trip
    • Couple
    • Standard Double Room with Extra Bed
    • Stayed 3 nights
    • Submitted via mobile

    Some staffs are bit rude..don't even have a complimentary water...

    Great location!!

    Stayed in August 2017

  • Reviewed: 8 July 2017

    7.5
    Location!
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The lift was not working when we were there.

    Very good location. Comfortable room and bed.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    6.3
    Elevator was not working for 3 days
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Elevator was not working for 3 days

    Stayed in July 2017

  • Reviewed: 27 June 2017

    5.4
    Extremely sluggish and unreliable WIFI
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    Extremely sluggish and unreliable WIFI

    Stayed in June 2017

  • Reviewed: 5 June 2017

    4.2
    Location is fine
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Water Boiler was dirty

    Location is fine

    Stayed in May 2017

  • Reviewed: 22 May 2017

    4.6
    Not worth the money
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Hotel dirty and smelly the elevator stopped working very noisy

    Stayed in May 2017

  • Reviewed: 21 May 2017

    8.3
    The breakfast, bed, perfect location and price was awesome.
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The lift..

    The breakfast, bed, perfect location and price was awesome.

    Stayed in May 2017

  • Reviewed: 24 February 2017

    7.1
    Good location, easy to travel around Berlin / buses,...
    • Leisure trip
    • Family with young children
    • Standard Double Room with Extra Bed
    • Stayed 5 nights

    Leaking bath tub, some easy-made updates would make the hotel more comfortable

    Good location, easy to travel around Berlin / buses, U-bahn...

    Stayed in February 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 21 May 2016

    8.8
    support and friendliness of the staff (reception), Location...
    • Leisure trip
    • Solo traveller

    ventilation in bathroom was noisy and cant be switched off. It switches off automatic at 23:00 until morning (was told so by the staff ). It is not that bad, got used to after some time.

    support and friendliness of the staff (reception), Location of the hotel. Pillows were comfortable . Nearby supermarket (across the hotel) , easy access to public transportation and nearby restaurants as well.

  • Reviewed: 10 May 2016

    7.5
    The room was big and sunny.
    • Leisure trip
    • Group

    There was a strange smell in the room (probably smell of a cigarette). The road was noisy in the night.

    The room was big and sunny. The bathroom was big and clean. The breakfast was excellent.

  • Reviewed: 24 April 2016

    4.6
    Maja at reception was very professional, courteous and...
    • Business trip
    • Solo traveller

    Very run-down hotel. In my room, cigarette burns on furniture and carpet, the carpet is worn down with all sorts of spots (was disgusted to walk on it bear-foot) and the bath has a weird shower head which looked (and felt) like a pissing donkey. Breakfast is OK, orange juice is in the smallest glasses you can imagine, eggs run out fast and anyway look like they are made of powder. Dry and discolored. Door locks are mechanical types (not even a card) so you never know who has been to your room.

    Maja at reception was very professional, courteous and helpful, and so were the rest at reception (I checked in with her so only caught her name).

  • Reviewed: 21 January 2016

    5.8
    position, very good to enjoy the city center by feet.
    • Leisure trip
    • Family with young children

    cleaning the rooms, renovate beds and sheets. The bathrooms are not functioning properly.

    position, very good to enjoy the city center by feet. Lot of restaurants in the area, the u-bahn and s-bahn very near to the hotel. Breakfast is ok, but for the less (price is currently 12 euros, january 2016) you can find better or at least the same in the near bars and pubs in the same street.

  • Reviewed: 21 July 2015

    7.1
    The location is very good if you are heading to the west...
    • Leisure trip
    • Family with older children

    Got a wrong room initially, double smoking room instead of tripple non smoking that was ordered , later it was fixed by personal however. Noise during the night , probably because Kudam is very close

    The location is very good if you are heading to the west side of Berlin, available PC and printer -handy when you need to check in online to your flight, the triple room is quite big .

  • Reviewed: 22 June 2015

    8.8
    The staff is very friendly and helpful and the breakfast was...
    • Leisure trip
    • Couple

    The location of the hotel is not the best. In order to visit the landmarks of Berlin or even to go out to a nice pub (and not the very expensive restaurants downstairs) we had to walk 10-15 minutes to the central bus station and to take at least 2 buses/trains for each direction. There were nights we wanted to go to a nice pub but the thought of taking 3 trains made us give up.

    The staff is very friendly and helpful and the breakfast was great. The hotel is very clean and the room was comfortable. Free and good wifi.

  • Reviewed: 12 March 2015

    10
    the stuff was incredibly patient, explains us where and when...
    • Leisure trip
    • Family with older children

    the stuff was incredibly patient, explains us where and when to go and all the time with a smile and worm behavior. the room was big, hot water all the time and clean sheets.

  • Reviewed: 6 January 2015

    6.7
    Location!
    • Leisure trip
    • Couple

    the internet was useless...

    Location! excellent spot, next to Kurfurstendam, close to metro station, next to some nice restaurants. Price was very reasonable

  • Reviewed: 29 April 2016

    7.5
    The location is good close to interesting places to visit.
    • Leisure trip
    • Family with older children

    Some technical

    The location is good close to interesting places to visit. Staff is welcoming.

  • Reviewed: 15 February 2016

    8.3
    Super location and excellent price!
    • Leisure trip
    • Family with older children

    Carpet in the room was not clean.

    Super location and excellent price!

  • Reviewed: 28 November 2015

    8.3
    Location!
    • Business trip
    • Solo traveller

    Location!!!

  • Reviewed: 19 November 2015

    7.9
    Very good location, large room with a lot of space
    • Leisure trip
    • Couple

    Separate beds, no other option for double.

    Very good location, large room with a lot of space

  • Reviewed: 14 November 2015

    9.6
    Location, service
    • Leisure trip
    • Family with older children

    Nothing

    Location, service

  • Reviewed: 12 November 2015

    4.6
    Parking near hotel, helpful front manager, two grocery shops...
    • Leisure trip
    • Couple

    Not clean room, smells, uncomfortable bed and very unfriendly room service

    Parking near hotel, helpful front manager, two grocery shops near

  • Reviewed: 13 September 2015

    9.6
    Almost everything was good.
    • Leisure trip
    • Family with older children

    The WiFi was slow. The luggage storage didn't seem to be organized.

    Almost everything was good. Nice neighborhood.

  • Reviewed: 6 August 2015

    10
    Location
    • Leisure trip
    • Family with older children

    Nothing all superb

    Location Room size Lots of towels and tolietries Clean bedding Quiet at night

  • Reviewed: 30 July 2015

    6.7
    Room floor , sofa and chair covers were very dirty.
    • Leisure trip
    • Couple

    Room floor , sofa and chair covers were very dirty. In Germany, in a four-star hotel - this is incredible.

  • Reviewed: 27 July 2015

    7.9
    Excellent location near restaurants and shops.
    • Leisure trip
    • Family with older children

    The wifi was spotty and the triple room was very small. The coffee cup was dirty.

    Excellent location near restaurants and shops.

  • Reviewed: 5 April 2015

    7.5
    Very good value, room good
    • Leisure trip
    • Family with older children

    Staff could smile

    Very good value, room good

  • Reviewed: 15 January 2015

    5.4
    Location, receptionists were kind
    • Leisure trip
    • Family with young children

    The hotel obviously needs good cleaning and some renovation will be good. It is quite weared and smelly.

    Location, receptionists were kind

There are also 33 reviews without text. These impact the overall review score.

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