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Reviews of Romantik Alpenhotel Waxenstein This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Höhenrainweg 3, 82491 Grainau, Germany

#8 of 15 hotels in Grainau

Guests' Choice

Review Score

Based on 81 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    7.6

  • Free WiFi

    9.2

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Showing 1 - 25

  • Reviewed: August 13, 2023

    8.0
    Very good will come again
    • Leisure trip
    • Couple
    • Double Room South
    • Stayed 5 nights
    • Submitted from a mobile device

    The bathroom in our room was a bit small

    Excellent location + Arthur at the dining room was excellent

    Stayed in August 2023

  • Reviewed: August 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room North without Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Quite expensive for any add ons. Still and sparkling water €4 each. There was mirror in bedroom which I found strange as most people like to have a look at who they are before heading out.

    The hotel is very pretty. The views are good from the outdoor seated area. The staff were really helpful. They have nice spa, bike hire and plenty other facilities.

    Stayed in July 2023

  • Reviewed: July 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room South
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff only partially kind.

    Amazing view from the balcony. Good breakfast. Close to Grainau citycenter

    Stayed in July 2023

  • Reviewed: July 19, 2023

    9.0
    Ousting stay….
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small parking area, but it’s coming for most hotels.

    The hotel is located in the most beautiful area, with a clean view too Sugspitze. The staff is very helpful and service minded, and the breakfast buffet is outstanding. I can highly recommend a stay at the hotel.

    Stayed in July 2023

  • Reviewed: June 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff not only checked us in but asked about what we were going to do and offered ti keys for those passes.

    Stayed in May 2023

  • Reviewed: February 23, 2023

    8.0
    Beautiful classy hotel with good customer service team. Excellent wake-up balcony view of Zugspitze.
    • Leisure trip
    • Travelers with friends
    • Double Room South
    • Stayed 1 night
    • Submitted from a mobile device

    The bed is too hard and not comfortable for the price paid.

    Excellent view of Zugspitze, good staff service, especially in the in-house restaurant.

    Stayed in February 2023

  • Reviewed: January 22, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    the bartenders

    location

    Stayed in January 2023

  • Reviewed: December 24, 2022

    9.0
    Wonderful
    • Business trip
    • Couple
    • Double Room West
    • Stayed 7 nights
    • Submitted from a mobile device

    Beautiful location with hiking trails right outside the hotel. The dining experience in the morning and the evening were delicious. Staff was very kind and helpful. Plenty of parking. Easy to walk to town. Bus passes were given by the hotel and was very nice to have.

    Stayed in November 2022

  • Reviewed: August 13, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room North without Balcony
    • Stayed 1 night

    Clean and comfortable. Friendly staff. Bathrooms were updated and nice. We enjoyed using the Sauna and pool after our day. The views stunning and breakfast was very generous.

    Stayed in August 2022

  • Reviewed: July 9, 2022

    7.0
    Very good view of the mountains. Yet the price is a bit too high.
    • Leisure trip
    • Couple
    • Double Room North without Balcony
    • Stayed 2 nights

    The view from the terrace.

    Stayed in July 2022

  • Reviewed: June 5, 2022

    9.0
    Great location
    • Leisure trip
    • Travelers with friends
    • Double Room South
    • Stayed 1 night
    • Submitted from a mobile device

    The stunning view from the balcony and breakfast terrace

    Stayed in June 2022

  • Reviewed: June 3, 2022

    9.0
    The parking lot is spacious and free of charge
    • Leisure trip
    • Couple
    • Double Room South
    • Stayed 1 night
    • Submitted from a mobile device

    There is no a/c in the room but that wasn't issue as the weather was so good for us

    The hotel in a beautiful village, location and view are amazing. Comfortable bed and very quiet room even though our room is direct near the reception, that allow us to have a deep sleep. The staff super friendly and smiling all the time. The breakfast is good and the dining hall is spacious. Ladies in reception were very nice.

    Stayed in June 2022

  • Reviewed: February 26, 2022

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Double Room North without Balcony
    • Stayed 2 nights

    Nothing

    It was wonderful. The staff great, the food excellent but be careful I asked for 1/2 liter of house red wine. It was 40 euros. They made house wine themselves and it’s expensive...

    Stayed in January 2022

  • Reviewed: August 29, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The staff were very friendly and helpful. The restaurant was superb. Great views of the mountains

    Stayed in August 2021

  • Reviewed: June 21, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room South
    • Stayed 4 nights
    • Submitted from a mobile device

    No smoking on the balcony. No umbrella at the table in very sunny mornings. The menu for the dinner very expensive

    The room very beautiful, waiter Erkan the best of all, very beautiful wiew from the terrace wenn we were eating our breakfast.

    Stayed in June 2021

  • Reviewed: March 21, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    If you plan to travel without a car the hotel is isolated nothing to do in the area excepting the terrace with a beautiful view of the mountains

    The view of the mountain is the only thing made it the difference

    Stayed in March 2024

  • Reviewed: January 7, 2024

    1.0
    Horrible
    • Leisure trip
    • Group
    • Double Room South
    • Stayed 2 nights
    • Submitted from a mobile device

    Very unfriendly Russian Receptionist. Bar closed just overall not worth the money. It is an unfriendly environment.

    Nothing

    Stayed in December 2023

  • Reviewed: December 14, 2023

    1.0
    Worst experience ever
    • Leisure trip
    • Solo traveler
    • Double Room North without Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff spoke Russian, unfriendly especially that women at Reception in the afternoon. Bar was closed TV did not work for both days. Horrible Hotel. Shower was just a mess and never seen anything like it. Never a 4 star not even 1 star.

    Nothing at all

    Stayed in December 2023

  • Reviewed: December 8, 2023

    3.0
    Great property disappointing experience
    • Leisure trip
    • Couple
    • Double Room South
    • Stayed 2 nights
    • Submitted from a mobile device

    Spa timings were crazy (16 Hrs to 21 hrs) Spa area was under maintenance for 1 day or our 2 night stay. Nobody informed us about that. U can't close the spa on guests in a wellness hotel.

    Most staff is friendly.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    1.0
    Maybe one of the worst stays if we can say Value/Money has a big weight for the person.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    If you want to have dinner you have to make a reservation or else they simply don't serve you. You end up trying to find a restaurant nearby. We have a kid and the bed of the kid was placed between a wall and the bed where we can barely place my son inside. As you imagine kids have toys and they crawl some toys down the bed. Under the bad, there was so much dust and much more that I will not place here. The beds were ok I would say average but the SPA/Wellness was inexistent. We Stay for only 2 days and one day the Jacuzzi wasn't working so only the swimming pool but not even the jets from the swimming pool were working. The sauna was left open and the Turkish Sauna was now working. We managed to have dinner the second day and my wife is pregnant we said meet needs to be well cooked as well as no salads everything came mixed this service for the price it was I can only say it's a burglar nothing else. I won't recommend this hotel to anyone with family.

    I like the view of the hotel it was gorgeous. The free parking lot was ok. There as a bowl for the dog wish was ok but only one bowl so you needed to choose water or food.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room North without Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    If you take room with the view to the mountain, it is unbelievably beautiful. Taking breakfast outside even more beautiful.

    Stayed in September 2023

  • Reviewed: September 27, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was uncomfortable

    Stayed in September 2023

  • Reviewed: September 21, 2023

    10
    A quintessential hotel with beautiful views, wonderful staff, comfy beds. Everything was perfect.
    • Leisure trip
    • Solo traveler
    • Double Room West
    • Stayed 1 night
    • Submitted from a mobile device

    Loved it all!!

    Everything! Perfect location with parking on site!! Very close to Zugspitze and you can be the first one there!! Friendly staff who go out of their way to accommodate guests! I’ve never had anybody show me to my room at any resort I’ve been to!

    Stayed in September 2023

  • Reviewed: August 2, 2023

    5.0
    Disappointing. Old small room. The nice spa area was not enough to compensate. Poor value for money.
    • Leisure trip
    • Couple
    • Double Room North without Balcony
    • Stayed 1 night

    Overall, the stay at this hotel was very disappointing. The room was much smaller than what we expected for the price. The furniture were old and the entire feel was gloomy. Bathroom was small as well.

    The indoor pool area was very nice, with a nice view t the mountains. Breakfast was good as well.

    Stayed in July 2023

Showing 1 - 25

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