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  5. Reviews of Hotel Santo

Reviews of Hotel Santo This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Dagobertstr. 22-26, Altstadt-Nord, 50668 Cologne, Germany

#49 of 238 hotels in Cologne

Guests' Choice

Review score

Based on 670 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 17 April 2024

    9.0
    Nice location near the river and not a bad walk from the train station and sights.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The breakfast was a wonderful buffet with something for everyone...fruits, cheeses, eggs, yogurts, etc.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good, clean central hotel..
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning kept switching off

    Clean, quiet, pretty central

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location was good staff were helpful

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Double bed was two single beds pushed together with separate quilts, no tea, only coffee

    Very clean, fantastic breakfast, brilliant staff, good location

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Well located hotel with friendly staff and excellent breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The double bed was two singles pushed together. For the price of the stay, I would have expected the water in the room to be complimentary.

    The hostel was well located. Staff were very friendly and the breakfast was excellent.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Excellent in every way and the experience was enhanced by good weather.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No english chanels on Tv and no Tea making facilities as we english enjoy our morning cuppa. Minor points and would not stop us coming back.

    Breakfast was exceptional with excellent courteous staff. Location was excellent for our needs. The young man with glasses on reception is a fantastic asset for this hotel. He was brilliant nothing was too much trouble and he was always enthusastic in his work.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Guests from the room beside us are too loud. But I think the rooms are sound proof enough.. they are just too loud.

    Very good Breakfast, near to Hauptbahnhof

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Service and hotel excellent
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Buffet breakfast hot food was warm not hot

    Stayed in April 2024

  • Reviewed: 31 March 2024

    9.0
    Fantastic location, staff and service
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Buffet options were okay but not good enough.

    The staff is friendly and supportive.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    9.0
    Enjoyable stay in Cologne
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The only thing that we didn’t particularly like was the use of single beds and duvets, not a big deal but worth noting.

    Staff were very good at both reception and at breakfast, they were friendly and professional in all our dealings with them. The breakfast choices were very good. Location was good for access to trains and for the river.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is located in a quiet area, close to the Cologne cathedral and city center. We slept very well there. Breakfast was tasty, there was a good choice of meals. The hotel staff was nice and helpful.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The only minor criticism was the limited range of TV channels available, unusual for a hotel of this class.

    Quiet location away from the bustle of the city but a short walk away from the central station. The bedroom and the bathroom were spacious and there was good storage space for clothes and luggage. The breakfast was excellent with plenty of options to suit a range of dietary requirements.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Too soft pillow

    Great Breakfast, location and staff

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    Friendly Service and good value to the price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We didn't enjoy room itself. The set of equipment makes usage quite difficult and double bed consists two separate which unfortunately sometimes separate from each other :( Additionally there is no nice facilities like complementary water or tea in the room, which I would assume as a standard for such hotel.

    We enjoyed the stay and appreciate a Service. Personnel is very friendly and build exceptionally nice atmosphere for all the Guests. Hotel is clean and breakfast was really tasty with super long availability.

    Stayed in February 2024

  • Reviewed: 9 March 2024

    8.0
    Good for a weekend
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit expensive

    Breakfast very good Staff very nice and polite

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    A good quality hotel with helpful staff!
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient and comfortable!

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Pleasant and comfortable stay!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The price is a little high, but for the good location and quality of services, reasonable.

    The breakfast was great, a wide spread and tasted good. The room was also comfortable and clean and the staff friendly.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room could have been bigger … ok for 1 night but too small for a longer stay … maybe I should have booked a double room for single use …

    The receptionist was very nice and knowledgeable - the room was nice but a bit small for me maybe I should have booked a double room for single use … I didn’t have time to have breakfast what a pity … it looked good … next time I will be in the area , I will consider going back there .

    Stayed in February 2024

  • Reviewed: 6 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was great, short walk to the centre and train station. Breakfast was very good. Good value for money.

    Stayed in December 2023

  • Reviewed: 4 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The beds are very comfortable and the staff is very helpful

    Stayed in February 2024

  • Reviewed: 31 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 2 nights

    Very good Breakfast, location

    Stayed in January 2024

  • Reviewed: 29 January 2024

    9.0
    Nice short stay in the heart of Cologne
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    The electrical socket in which the desk is plugged was not working, so had to use less convenient sockets for laptop and coffee machine. I stayed in a single room and it's really small. This wasn't a big problem, but I had to put the extra pillow on the table during the night. Overall, those are minor issues.

    I stayed in a single room, it was quite good and clean. Good WiFi - had no troubles in video calls with colleagues. Location is great - less than 10 mins to the main station and near a large super market with everything you need. Friendly staff and good breakfasts. A separate perk is a coffee maker in the room - in fact, I chose the hotel based on that. It's important for me to have the ability to make tea and coffee in the evening without leaving the room.

    Stayed in January 2024

  • Reviewed: 27 January 2024

    7.0
    My expentation was higher for this hotel
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Facility was better before. At this accomodation, room was cold. Water was also paid only. Breakfast was more rich before

    Location is very good, center of the Koln. Very close to train station.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    7.0
    Good hotel for your stay in Cologne
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was not that comfortable and the pillows were very very soft.

    Location, breakfast, clean room

    Stayed in January 2024

Showing 1 – 25

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