I can only give comments about the twin rooms we stayed on on the 6th floor! The shower was extremely hot water that temperature, which can't be adjusted during our 2 days stay in the room and we couldn't take shower. 😩 We informed the duity receptionist, and he told us he would've looked at it. I hope they will solve this problem for the next customer.

Customer service is first class! We were provided with whatever we required and attempted to solve arising matters in accordance with our needs. The room had a free mini bar and clean room. Special thanks to the hotel crew who worked on from 27th to 29th of March 2024. They were very friendly and extremely professional and helpful. 🙏

Stayed in March 2024

quite small room.

very friendly staff

Stayed in March 2024

Room didn’t get cleaned daily , shower gel bottle stayed 2 days not refilled, didnt refund me the one night checked it out due tk airport strike so i had to leave one night earlier.

Stayed in March 2024

Room is not good. The rolldown curtain cannot roll down and the streetlight just go straight through the window. It was so bright and really hard to sleep.

It located right at the corner of Central main station, which was really good and convinent.

Stayed in February 2024

room and bathroom and staff attitude

Room was not upto standard. way to small room. staff was rude and not helpful. bathroom had no lock

Stayed in January 2024

The room smelled and the carpet in the room is old and dirty and needs at least shampooing/ deep cleaning if not compete replacement.

The front desk staff are very professional. Obviously, there's effort to upgrade the place. The complimentary drinks in fridge and the free coffee at lobby are nice touches.

Stayed in November 2023

during book fair it’s expensive

Location is good and near by to the main train station

Stayed in October 2023

The carpets and curtains were filthy. I don't know why ownership doesn't rotate out rooms for a day or two and clean the carpets and curtains on a rotating basis. Add a couple of $$ to the price, but have clean carpets. I'll be back in Frankfurt next year, and if you had clean carpets and curtains, I'd be back for sure! But I won't be back, as I have asthma and I just can't cope with the level of dirt. It's so puzzling as the hotel is great in every other way, but the carpets are simply disgusting. (and my tolerance level is pretty high!). I changed my rooms, but the difference wasn't that big.

The location is seconds from the main station and very convenient. So, can't be beat. And the staff were friendly, competent and helpful. Everyone. The staff really made you feel welcome and at home. And, even problems, (I asked to change my room) were handled without drama, with understanding, and done quickly. I was grateful for the wonderful staff.

Stayed in October 2023

The facilities are in a tiny room and not cleaned well. The TV didn't work, as well the windows, walls and doors are not soundproof and old. Furthermore, the massive advertised swimming pool and wellness area costs €9. From my POV, this hotel needs a full refreshment and refurbishment. I could hear other people talking on the phone, closing their room doors or walking through the floor.

Due to its near location of the train main station of Frankfurt, where very much intercity and regional train connections, as well as all S-Bahn, many underground and many tram lines meet, it's walkable, after a train arrival. By side this, the train station has a couple of takeaways, bakeries, (fast food) restaurants and cafés, where you get food, drinks or other beverages simply.

Stayed in October 2023

Needs updating

Location

Stayed in August 2023

Maitenance of elevators and lobby

Location in front of hauptbahnhof

Stayed in July 2023

no breakfast, back view

location, staff, room

Stayed in July 2023

It’s basically a motel. You see prostitutes going in and out.

Extremely close from the main station

Stayed in July 2023

A lot of drug and alcohol beside it

Location

Stayed in June 2023

The smell was terrible in my room! I arrived quite late (midnight) and was too tired to switch rooms. I opened the window and I think it helped a bit. I don't know if the smell was coming from the drain or what. Smelled like something had died... I usually drink water from the tap in Germany but this time, I hesitated. The inside of the toilet is stained and so is the carpet. The bathtub glass partition was very loose and so I almost slipped. The hotel has potential, used to be a 4-star hotel. Just needs some renovations.

The location is perfect, within walking distance to the train station and the price was affordable.

Stayed in June 2023

No fridge. No facilities for tea and coffee in the room. Only one pillow provided. No restaurant.

The pool and sundeck were excellent. Staff very friendly and helpful. Location really good.

Stayed in June 2023

Very very loud guests — a small group, or couple, blasting music and talking at each other in a loud volume until 2:00 am. The window would not open partially, only wide-open and there was a very annoying electrical buzzing noise outside the window. When the window was closed the room was stuffy and smelled. When I finally did open the window in the morning, the smell of cooking was blowing in from the ventilators outside the window on the roof a metre below it. The vending machine downstairs was not fully-stocked. It was too late and I was too tired to go out to get some water, something to eat and drink. It was good I was only spending one night and then taking the train the next morning. I would not suggest a long stay in this hotel, bring your own food and water if you arrive in the evening. Bring ear plugs. Actually just better to find another hotel. On the plus side — it is very close to the train station, and the staff were cordial. Still, I won’t stay there again.

It is close to the main train station.

Stayed in May 2023

nil

very close to train station

Stayed in May 2023

double bed was just two singles pushed together, air-conditioning was not working. there was no restaurant and no coffee machine in the room. it did not match a four star rating.

location was great. very close to the station and easy access to frankfurt

Stayed in May 2023

the bathroom is too old and some function is not work well

nice location to central train station and FlixBus

Stayed in April 2023

It is far from what I would expect of a 4-star hotel. Installations are clearly old, the shower was very small and had a curtain instead of glass doors and the fact that they charge extra for using the swimming pool was not a nice touch. The room also smelled a bit to tobacco. The hotel is still comfortable and pleasant but it is just not what is expected from how it is presented.

Location is good as it is easily accessible from the train station. Staff are friendly and helpful.

Stayed in April 2023

all is good but stinky bed sheet u can’t putt on ur face .and bathtub is also dirty

swimming pool

Stayed in April 2023

The hotel is close to the red light district, on my visit there seem to be broken glass everywhere so be careful where you walk. The staff could have been a little more friendly, a "Good Morning" costs nothing"

The "Savoy" it ain't but it was clean very close to the tram stop and train station. There is no breakfast but not a problem as there are many places to buy food. The price of the room is very reasonable.

Stayed in April 2023

gallery looks old

location

Stayed in February 2023