Nothing that I have observed in one night stay

Location, rooms and support of staff

Stayed in April 2024

A small thing, just my preference, but tea and coffee in the room would be nice

Staff were very friendly, location was perfect

Stayed in April 2024

At night noisy from party music from the youth hostel close by! windows could not be open at night for that!

Stayed in March 2024

The information given during the check-in was not sufficient. They did not provide information about payment, Wi-Fi, etc. I would have expected them to be more responsive when I went to them asked why this has not been done.

The dinner and breakfast were very good and exceeded my expectations. The personnel was helpful in the restaurant. The place was clean, and they were attentive.

Stayed in March 2024

Room was two singles despite asking for a double. No free water, coffee and tea in rooms.

Excellent location, good choice of bars in Tower and main hotel. Excellent restaurant.

Stayed in March 2024

Very uncomfortable, narrow bed for two persons. It was not possible to rest and sleep. I am sure that at this cost you can create more comfortable conditions for rest.

Good hotel, location is convenient and quiet. Near the city center and the fish market. Very friendly and customer-oriented staff, good internet, good bar in the hotel.

Stayed in March 2024

What unpleasantly surprised me is that there was no kettle or nespresso machine in the room. As I am staying a lot in hotels of the same price range, I felt like that was a standard practice. After a day out in a chilli Hamburg weather we definitely missed an option to have a cup of hot tea.

Very nice building in a perfect location just 5 mins from Stage Operettenhaus which makes it perfect for a musical night. Spacious room and delicious breakfast for a reasonable price P.S. wall art installation(?) with an apple left us puzzled. But it looks nice!

Stayed in March 2024

The price of the breakfast is ridiculous

Nice location

Stayed in March 2024

The location is perfect for everyone who’s going to visit the musicals. The staff was very friendly, the room was clean and comfortable and the hotel had a cool roof top bar. Overall a great stay

Stayed in February 2024

Breakfast was expensive and so busy it took so long to get any food or drinks. If I had looked at the price in advance, I would go to a cafe

Location

Stayed in February 2024

Staff welcoming, and efficient check in. Rooms plenty of space, beds very comfy and pillows amazing 🤩

Stayed in January 2024

Some noises from the train

Towerbar, breakfast, and nice surroundings

Stayed in January 2024

No tea and coffee in the room. The housekeeper left the window open so it was very cold when we returned to our room in the evening!

Very comfortable and in a great location. Clean and tidy, friendly staff.

Stayed in January 2024

The breakfast was good. The location is nice.

Stayed in December 2023

Food purchased at ws restaurant was expensive for what you ate. Closing the bar at 17h00 was a little inconvenient Rooms are a little on the small side.

The breakfast was more than antiquate, well presented and a good variety of dishes. Well situated to transit hubs and other amenities. Very friendly and helpful staff. In general the hotel is clean and neat.

Stayed in December 2023

The apple stand gave the room something unique and memorable.

Stayed in December 2023

Rooms are without any cosyness, very straight forward and function, almost like an institution for mental health, needs upgrading.

Location is great, right at the harbor… so if you are lucky and get a harbor view … I did not have that 😕 Rooms are clean. restaurant where breakfast is served is beautifully located with harbor view. Breakfast is very complete.

Stayed in November 2023

Nothing

The property was very central and a very short walk to all the main attractions

Stayed in December 2023

Location is great for Hamburg - clean rooms, good Tower Bar with great views down the Elbe river. Exchange rate meant actual price paid was a lot more than predicted on Booking.com sadly..

Stayed in October 2023

No

Location of hotel Tower bar Room size

Stayed in October 2023

Room on side with traffic so needed to close window at night.

Easy checkin

Stayed in October 2023

Room - disappointingly small, one very flat pillow each and only one bath towel to share. For how much we paid we didn't expect our view to be the car park with minimal privacy. Panoramic bar - complete letdown and you need to have crystal ball to find it as there is no signage to explain how to get there. FYI it's in a completely different building, there's two lifts and you need to guess which one is for the bar. The staff weren't great, we reserved a table and were seated in this dingy little corner with the apparent "best view" and we were really let down as we opted to book this over the actual panoramic cocktail bar down the road. More signage would be great as things are not clearly marked, we walked around the hotel twice to find the entrance and its located in the car park, there's then not a lot of signage inside to direct you to the correct building for your room etc. It's ok and ideal for central location but we won't book here again if we return to Hamburg.

The bar in the hotel was nice, we were allowed to play cards and take drinks to our room but I feel this is more of a conference/business hotel. Location - is ideal if you are wanting to get around Hamburg as the tube is literally outside but this hotel is not suitable if you have mobility issues as there are three flights of stairs outside the hotel to get to the tube/shops and port.

Stayed in October 2023

Hot water kettle wasn’t available in the room for a quick coffee first thing in the morning… I missed my morning coffee at the bed.

Excellent location with easy access to ug trains, buses and taxis for commuting to any part of the city. exceptionally clean rooms and toilets. Faucets were of good quality and perfectly functional. Staff friendly and helpful.

Stayed in October 2023

The room temperature was a bit too high for my liking - we didn't find a thermostat in the room. The windows could be opened however, so we got some noise from the street but that wasn't anything too bad.

Shortly after making a last minute, late night booking, we got contacted by a hotel staff member. She kindly offered a free upgrade to our room since we were travelling with a young baby and a dog. Exceptional service!

Stayed in September 2023