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  5. Reviews of Novum Hotel Holstenwall Hamburg Neustadt

Reviews of Novum Hotel Holstenwall Hamburg Neustadt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Holstenwall 19, Hamburg Neustadt, 20355 Hamburg, Germany

#309 of 359 hotels in Hamburg

Guests' Choice

Review score

Based on 152 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.5

  • Location

    8.8

  • Facilities

    6.4

  • Staff

    7.9

  • Value for money

    7.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 19 February 2024

    7.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Double Room - Queen Size Bed
    • Stayed 3 nights

    Breakfast could be bytter. The coffee was quite bad.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    no vegeterian options for breakfast...

    nice location. staff was ver nice

    Stayed in January 2024

  • Reviewed: 28 January 2024

    8.0
    Nice hotel with good location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice location. Good Breakfast. Nice staff.

    Stayed in January 2024

  • Reviewed: 28 December 2023

    8.0
    Clean, comfortable, late check-out, reliable internet... home?
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night

    Breakfast was basic, but at least all the right basics if you're not vegan(-preferring). In the room, I had no noise issues because other guests were perfectly quiet during the night and morning, but insulation could be improved because earlier in the evening some people talking in the hallway were *very* audible through the walls/door.

    Everything good, as you expect from a normal hotel room. My room (407) had a desk with a nice chair to work on. Charging points at the desk and nightstand. The WiFi worked reliably (though not fast, I imagine they just throttle everyone so that it remains usable for all). Checking in an out was painless. The TV can be plugged out to not have unnecessary lights. The light in the room was a very nice indirect one. Everything was clean. The check-out at 12 is very nice, most places require you to leave earlier.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    7.0
    Clean staff good and brekkie good
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Building work outside, that can’t be helped but no proper walkway as path has been taken up by hoardings. Walking on side of road to get to junction Should by coned off for pedestrians also on Sunday only warm water for shower. Saturdays shower lovely. Clean hotel and staff really good also breakfast really nice. Would stay again.

    20 minute walk to the theatre and miniture wonderland and 10 min walk to ripperbahn quite central. Clean staff helpful and breakfast good.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    7.0
    price/performance ratio is fine
    • Business trip
    • Couple
    • Double Room - Queen Size Bed
    • Stayed 3 nights

    However, it's not a very luxurious stay, since the walls are very thin, so you hear all the neighbours being noisy during the night. The bed was very uncomfortable and should be changed. The breakfast eggs were not very good and there were no vegan options :(

    We didn't want to spend much money, so we decided to stay at this hotel. To be fair the price/performance ratio is fine: The staff members were extremely nice, the room was clean and the location is good. I liked the filter coffee at breakfast.

    Stayed in December 2023

  • Reviewed: 12 September 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 3 nights

    Construction noise.

    Place

    Stayed in September 2023

  • Reviewed: 27 August 2023

    6.0
    Good enough.
    • Leisure trip
    • Family with young children
    • Comfort Double Room with Sofa Bed (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Unfriendly woman at the reception. Dirt around the third bed. Monotonous and poor quality breakfast.

    Great location!

    Stayed in August 2023

  • Reviewed: 26 July 2023

    8.0
    Really great for its price.
    • Leisure trip
    • Family with young children
    • Comfort Double Room with Sofa Bed (4 Adults)
    • Stayed 1 night

    We expected to see bath tube because we saw it on the pictures of the room. However, it was missing.

    Great location right to the green park and in a walking distance to the city center. No noise. Plenty of standard options for the included breakfasts.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    7.0
    After all this was positive hotel. The price was affordable in this location.
    • People with friends
    • Double Room - Queen Size Bed
    • Stayed 5 nights
    • Submitted via mobile

    Room was quite small and no air-condition.

    Location was good. Breakfast was semi-good.

    Stayed in June 2023

  • Reviewed: 1 July 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    The bed was fine, but not great. Bicycle storage was out in the open under the stairway -- in view of the lobby desk, but not the most secure place if you are arriving by bicycle

    It was an affordable room with easy foot access to all the atrractions in Hamburg. The room was clean and quite large.

    Stayed in June 2023

  • Reviewed: 25 June 2023

    6.0
    Basic hotel in a great location close to all major attractions.
    • Leisure trip
    • Couple
    • Double Room - Queen Size Bed
    • Stayed 4 nights
    • Submitted via mobile

    Basic room little outdated but served it’s purpose. Breakfast can do better

    Good location walking distance to major attractions. Situated in front of a large park very relaxing.

    Stayed in June 2023

  • Reviewed: 17 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room - Queen Size Bed
    • Stayed 1 night

    Accoustics in breakfastroom

    Stayed in May 2023

  • Reviewed: 8 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room - Queen Size Bed
    • Stayed 4 nights
    • Submitted via mobile

    Rooms need to be renovated The opening system for opening the room door is obsolete No noise isolation

    Breakfast room and products

    Stayed in June 2023

  • Reviewed: 13 April 2023

    6.0
    Not adviseable for disabled or long stays.
    • Business trip
    • Family with young children
    • Comfort Double Room with Sofa Bed (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    - Communication (concerning parking reservations) before stay was one way (no reply) - hotel is a nightmare for disabled people (entrance way to steep and reception not even reachable). - don't book a 3-person bedoom as you will get a sleeping couch that not even IKEA will sell you. - almost no hot water when showering. - no possibility to cool the room (other than opening the window, which is not adviseable due to all the construction work and bell towers).

    Location was good, main beds were good.

    Stayed in April 2023

  • Reviewed: 10 April 2023

    7.0
    Nice choice for this price
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Room size, poor breakfast, missing bar, bad noise isolation

    Location of the hotel is nice. Close distance to the famous street with bars. Wifi, breakfast price/value, friendly personal

    Stayed in April 2023

  • Reviewed: 19 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room - Queen Size Bed
    • Stayed 3 nights

    Good breakfast buffet.Friendly staff

    Stayed in March 2023

  • Reviewed: 9 February 2023

    6.0
    OK for the price
    • Business trip
    • Solo traveller
    • Comfort Double Room with Sofa Bed (3 Adults)
    • Stayed 1 night

    Limited parking possibility at the hotel, the ground floor including the breakfast space is too cold.

    Stayed in January 2023

  • Reviewed: 18 October 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room - Queen Size Bed
    • Stayed 1 night

    hard madrassas, and a bit too hot in room.

    Nice breakfast. No noise in the room during the night. Great location.

    Stayed in October 2022

  • Reviewed: 6 October 2022

    6.0
    Decent price in an expensive city.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The water taps in the room were very old and hard to open without force. These are due for renewal.

    The reception, hallways and room were clean and Nicely decorated.

    Stayed in October 2022

  • Reviewed: 21 September 2022

    8.0
    Lovely, comfortable, one night stay. Would stay again.
    • Leisure trip
    • Couple
    • Double Room - Queen Size Bed
    • Stayed 1 night

    I would have liked the room to have been a little larger and with coffee and team making facilities.

    The room was very clean. We like the location of the hotel as it is near the Elbe and within easy reach of the ctiy centre by train. Breakfast was very good with lots of different options to choose from. We had been here before and so booked again. We particularly looked forward to the breakfast!

    Stayed in September 2022

  • Reviewed: 26 August 2022

    8.0
    Very pleasant
    • Leisure trip
    • Couple
    • Double Room - Queen Size Bed
    • Stayed 2 nights
    • Submitted via mobile

    Blanket was to thick and pillow too soft

    Superb location. Excellent breakfast

    Stayed in August 2022

  • Reviewed: 7 August 2022

    7.0
    Good location, clean hotel, bad English - could be a gem if they tried just a bit harder…
    • Leisure trip
    • Family with young children
    • Double Room - Queen Size Bed
    • Stayed 3 nights
    • Submitted via mobile

    Frontend staff lacked English language skills (but the housekeepers where VERY helpful!. Plenty of eggs but no bacon and/or sausages to go with it?!?

    Location very good.

    Stayed in August 2022

  • Reviewed: 2 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Double Room with Sofa Bed (3 Adults)
    • Stayed 2 nights

    The room was hot, and no fan or Ac.

    breakfast was weary good and the location was good for walking around Hamburg

    Stayed in July 2022

Showing 1 – 25

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