Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Sheraton Offenbach Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Berliner Strasse 111, 63065 Offenbach, Germany

#11 of 35 hotels in Offenbach

Guests' Choice

Review score

Based on 308 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    7.9

  • Location

    8.1

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.1

  • Free WiFi

    6.9

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 65

  • Reviewed: 1 September 2018

    8.3
    Centrally located and close to many restaurants and stores.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I was on the ground floor, and it seemed a little dark and drab, but the room was clean.

    Centrally located and close to many restaurants and stores. Quiet. Room was spacious.

    Stayed in September 2018

  • Reviewed: 4 August 2018

    7.5
    The staff are very helpful - breakfast buffets was great...
    • Leisure trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The worst thing it was very far way from Frankfort and during my stay the subway was under instructions and There was not a personal use vanity items in the bathroom such as shower cap or Cotten pads nor a slippers

    The staff are very helpful - breakfast buffets was great variety food is available -size of the bed and the room is excellent and really big better than the pictures and the mattress for the bed very confer table

    Stayed in August 2018

  • Reviewed: 4 July 2018

    7.9
    People on reception were very helpful and nice - the best...
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    I am not sure if it is "real" Sheraton, as the level of conform is below normal "Sheraton" level, no coffee/tee in the room, no "sheraton " bed, etc. It would be good if it would be clear from description that it is not a "real" Sheraton. Otherwise OK hotel

    People on reception were very helpful and nice - the best point !

    Stayed in June 2018

  • Reviewed: 8 June 2018

    7.9
    A smoothly run quality hotel.
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The Donna cover is inadequate in hot weather, a sheet that can be tucked would provide more comfort.

    The design and fit out of the room, the clothes line over the bath, the diversity food items available at breakfast and a cook to prepare egg dishes.

    Stayed in June 2018

  • Reviewed: 22 April 2018

    8.8
    Comfortable stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Coffee machine not so good, coffee was cold, milk too little. Thats all

    Breakfast outstanding, restaurant staff excellent, general cleanliness great. Staff very accomodating Bathroom excellent..lighting, mirrors etc

    Stayed in April 2018

  • Reviewed: 16 December 2017

    10
    very nice staying.
    • Business trip
    • Couple
    • 2 rooms
    • Stayed 1 night

    it makes the check-in slow when all passport numbers and private addresss are needed without any delay, i.e.: immediatly when we arrived at the reception.

    the newly Refurbished rooms exceeded their category in Booking.com. Don't miss it! the Staffs are quite friendly.

    Stayed in December 2017

  • Reviewed: 20 November 2017

    7.5
    Entering the gym - why make it simply when you can make it...
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Entering the gym - why make it simply when you can make it so wonderfully complicated and time consuming This is the procedure for entering the gym: 1) Go to the gym 2) Read sign that says go to reception for key to gym 3) Go up to reception 4) Queue in line (in gym clothes) with everyone who is checking out as there no else who can hand the key over 5) Sign document to get keys, which is a keycard 6) Go back down to gym This took 5 minutes, only because I skipped the queue (step 4), much to the understandable annoyance of the other guests. Later when checking out, I asked why they have this unnecessarily complicated procedure (I have never come across this before), I was told it was because of "control". When I suggested that surely my room keycard would let them know who enters the gym, I was told that I sign in order to accept the "terms and conditions". Whatever the reason is, they have not thought about it from the guest's point of view, only the hotel's. This is a completely unacceptable experience in a 5 star hotel.

    Stayed in November 2017

  • Reviewed: 20 November 2017

    7.1
    clean, central location, rate
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    breakfast is too expensive for what is offered, waiting staff was very inflexible (breakfast is until 10.30, we arrived at 10.20 and were told about 5 times to hurry up as kitchen staff wanted to clean the area, which we found quite unusual to insist on finishing breakfast exactly on time)

    clean, central location, rate

    Stayed in November 2017

  • Reviewed: 14 November 2017

    9.2
    Nice hotel slightly outside the city.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was great early in the morning, but was a bit poor towards 10am - bits were missing, all tables were dirty, etc. The hotel is located on the same tube line as airport and is only a few stops away from the city centre, but is outside the city centre zone, so you have to pay extra, when using public transport.

    Very business orientated hotel, so quick and efficient service at all times. Breakfast is served from 6am till 10.30am, so great for unpredictable morning wake up time. Newly refurbished room.

    Stayed in November 2017

  • Reviewed: 29 September 2017

    5.8
    Look for alternative during next trip
    • Business trip
    • Group
    • Executive Club Room
    • Stayed 2 nights

    We had mistakenly booked two rooms for one person. However, immedialtely we called the hotel to cancel one booking. The response we got from the hotel after repeated request was they would cancel one room with lower rate (Euros 172/night) since this booking was cancelleable. However, the Euros 302/night was non refundable. We couldn't understand this explanation, how come high rate room is non refundable and lower rate was not? Confused

    N/A

    Stayed in September 2017

  • Reviewed: 29 August 2017

    10
    Amazing stay...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Nothing

    the breakfast option was lavish and tasty and so was the dinner. I highly recommend this hotel it is very central and walking distance to the central shopping areas and to the metro station. the staff were extremely friendly and go out of their way to please the customer. I was sitting outside for breakfast one morning and it was cold. the waitress popped out from inside the hotel and offered me a blanket to keep me warm while i have my breakfast. This property is also close to the park where kids can run around and play. Excellent service!

    Stayed in August 2017

  • Reviewed: 1 July 2017

    5.4
    1. Excellent food.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    1. Air conditioning weak 2. One room we stayed in was tiny and below lobby level. 3. No porters. We had to wheel heavy bags ourselves. 4. One/two of the reception staff were too 'businesslike' and inflexible /unhelpful.

    1. Excellent food. 2. Proximity to Rail/Air ( though far from the City ) 3. Pleasant staff at the restaurants

    Stayed in June 2017

  • Reviewed: 18 February 2017

    5.4
    room was new and clean
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 6 nights

    Ended up being a bit of a rip off. Everything is extra, and breakfast is a joke. Always empty... sometimes not even cups or plates. Coffee machine was broken every morning.

    room was new and clean

    Stayed in February 2017

  • Reviewed: 24 October 2016

    6.3
    Cleaning to improve, no discounts for garage/no snacks in a bar
    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Socks under the table from previous guest didn't like, in a bar no snacks after 23:00 for the drink, WiFi to pay hourly. Parking under the hotel 18eur/24h even if u stay in the hotel. No discounts.

    Location, bed mattress and stuff are ok. 1 coffee cup for free :))) pleased! 2.80 off is nice...

    Stayed in October 2016

  • Reviewed: 17 October 2016

    8.8
    Comfortable and friendly
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    Free wifi in the room would be a good addition to bring facilities up-to-date. Not about the hotel, but local shops are closed on Sunday.

    My German is very out of practice, but all the staff spoke perfect English. Bar staff were very friendly and efficient. Room was a very good size for a twin. Plenty of plug sockets. Shops and food places nearby

    Stayed in October 2016

  • Reviewed: 8 October 2016

    6.7
    Friendly staff at reception and the restaurant.
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 3 nights

    Not worth the amount of money for a room. WiFi also riduculously expensive. Room had stains on the walls. On Sunday night there was a wedding party and I could hear the loud music in my room.

    Friendly staff at reception and the restaurant. Easy to reach with public transport. Room was ok, bed very comfortable. Supermarkets and bakeries nearby for those who don't want to overpay for breakfast.

    Stayed in October 2016

  • Reviewed: 10 September 2018

    10
    Great!
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The outside could use a little shine up.

    The bed was the best! Great breakfast

    Stayed in September 2018

  • Reviewed: 3 September 2018

    10
    Everything is excellent with capital "E" and two...
    • Business trip
    • Solo traveller
    • Executive Club Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything is excellent with capital "E" and two LL's!

    Stayed in September 2018

  • Reviewed: 5 May 2018

    9.2
    The Marketplatz railway is directly across the road making access to Frankfurt Centre easy
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Breakfast is very good.

    Stayed in May 2018

  • Reviewed: 18 April 2018

    10
    Very nice hotel
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nice and quiet, near the mall , restaurants and park

    Stayed in April 2018

  • Reviewed: 13 April 2018

    9.6
    enjoyable place
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    ac did not cool the room. had to open window.

    great location close to downtown. good internet

    Stayed in April 2018

  • Reviewed: 5 April 2018

    7.9
    The Cleanliness
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    I had to pay for WiFi and free local TV. This is ridiculous

    The Cleanliness

    Stayed in April 2018

  • Reviewed: 26 March 2018

    7.1
    Nice looking everything is good
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    2

    Stayed in March 2018

  • Reviewed: 10 December 2017

    7.5
    Staff at Reception so helpfull and good engilsh speaking.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights

    Charged parking. No complimentary tea and coffee. Poor wifi connection most of the time.

    Staff at Reception so helpfull and good engilsh speaking.

    Stayed in December 2017

  • Reviewed: 15 November 2017

    7.1
    The hotel has a great location, a typical Sheraton.
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night

    The hotel has a great location, a typical Sheraton. The hotel could use some remodelling, but the staff is nice and the service very good!

    Stayed in November 2017

  • Reviewed: 14 November 2017

    6.7
    Nice clean hotel, friendly staff.
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights

    more choices for food for breakfast .

    Nice clean hotel, friendly staff.

    Stayed in November 2017

  • Reviewed: 30 October 2017

    10
    Good but ridiculous charge for mineral water.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    One bottle of mineral water through room service cost about 13 euros!! Toooo much!!

    Comfortable bed. Excellent shower.

    Stayed in October 2017

  • Reviewed: 27 October 2017

    9.2
    Open buffet breakfast was overpriced.
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Open buffet breakfast was overpriced.

    Stayed in October 2017

  • Reviewed: 17 October 2017

    4.2
    Would never want to come back here
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Haughty personnel

    Nice restaurant nearby

    Stayed in October 2017

  • Reviewed: 2 October 2017

    9.2
    Excellent breakfast
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast

    Stayed in October 2017

  • Reviewed: 19 September 2017

    8.8
    Very comfortable and close to train station.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable bed

    Stayed in September 2017

  • Reviewed: 8 July 2017

    7.1
    parking is really expensive.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    parking is really expensive. no discount for hotel guests.

    Stayed in July 2017

  • Reviewed: 5 July 2017

    5.8
    AC is not cold for most of the rooms and even in the...
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights

    AC is not cold for most of the rooms and even in the reception area!!!

    Stayed in June 2017

  • Reviewed: 6 March 2017

    8.3
    THIS HOTEL LOCATED IN OFFENBACH DOWNTOWN, IS NEAR MANY SMALL ASIAN FOOD RESTAURANT.
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 7 nights

    THE ROOM IS WITHOUT HOT WATER ELECTRCITY FLASK.

    I LIKE A BREAKFAST OF THIS HOTEL, IT'S WONDERFUL.

    Stayed in February 2017

  • Reviewed: 28 January 2017

    10
    Amazing stay
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Everything

    Stayed in January 2017

  • Reviewed: 20 December 2016

    5.4
    Missing WLAN on rooms, even the paid one wasn't working...
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    Missing WLAN on rooms, even the paid one wasn't working properly. Would have expected to be the norm in a hotel of this price category by now.

    Stayed in November 2016

  • Reviewed: 15 November 2016

    6.3
    For Couple you must give good Double Bed not Joinning single single
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    you charge for internet

    location

    Stayed in October 2016

  • Reviewed: 16 October 2016

    9.2
    Too far away from the main city
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Too far away from the main city

    Stayed in October 2016

  • Reviewed: 11 October 2016

    4.2
    POOR AND EXPENSIV
    • Business trip
    • Couple
    • Executive Club Room
    • Stayed 2 nights

    ALL

    NOTHING

    Stayed in September 2016

  • Reviewed: 22 September 2016

    7.5
    Too expensive to be without wifi
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Too expensive to be without wifi

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 30 December 2015

    7.5
    Almost everything except the complimentary in the room
    • Business trip
    • Solo traveller

    The complimentary gift in the room should be improved, in addition to the water, there should be tea, coffee and at least a bottle of coca-cola

    Almost everything except the complimentary in the room

  • Reviewed: 26 November 2015

    9.2
    Nice big room, ironing board & hairdryer, really comfy...
    • Business trip
    • Solo traveller

    Not a thing

    Nice big room, ironing board & hairdryer, really comfy bed and above all comfortable pillows! So rare to find comfortable pillows in hotels! Lovely room-service breakfast ;)

  • Reviewed: 5 October 2015

    6.3
    Close to public transport, food was great
    • Leisure trip
    • Couple

    The room & gym were just unbareblly warm. It was much cooler with aircon off. Need to fix the cooling system

    Close to public transport, food was great

  • Reviewed: 3 October 2015

    9.2
    Nice suburban area SW of downtown Frankfurt, close to cafes,...
    • Leisure trip
    • Couple

    No coffee makers in the room.

    Nice suburban area SW of downtown Frankfurt, close to cafes, restaurants, and other retail stores. Adjacent park is nice for strolling around.

  • Reviewed: 30 September 2015

    10
    This is a clean hotel close to several public modes of...
    • Leisure trip
    • Couple

    This is a clean hotel close to several public modes of travel. It's easy to get to from the airport and the main train station. It had a friendly staff and felt like home after several days.

  • Reviewed: 16 August 2015

    5.4
    This is the best hotel in Offenbach.
    • Business trip
    • Solo traveller

    No free wifi payable wifi only 1 Mbps 'Business centre' PC on Starwood website only in German Room dark, not enough light to read No outlets to charge mobile devices with Restaurant not bad, but not very good either Complicated batch system for gym Parking barrier did not work for 3 days in a row

    This is the best hotel in Offenbach. Next to small park and close to city centre. The hotel has air conditioning (not working too well, but better than nothing) Automatic opening doors in parking tip: book via Starwood / SPG website to get free wifi

  • Reviewed: 14 May 2016

    6.7
    Next to train station
    • Business trip
    • Solo traveller

    No free wifi Expensive breakfast Old rooms ... Like It's 1980s

    Next to train station

  • Reviewed: 9 May 2016

    6.7
    Did not like the location.
    • Leisure trip
    • Couple

    Did not like the location.

  • Reviewed: 26 April 2016

    6.7
    Old furnitures
    • Leisure trip
    • Family with young children

    Old furnitures

  • Reviewed: 20 March 2016

    5.0
    Breakfast and space for parking even that it was charged the...
    • Business trip
    • Group

    All the rest

    Breakfast and space for parking even that it was charged the B. 24 Euros per day and the P. 18 Euros per day

  • Reviewed: 6 March 2016

    6.7
    location of hotel
    • Business trip
    • Solo traveller

    location of hotel

  • Reviewed: 28 January 2016

    7.9
    german blankets are a mess to sleep.
    • Business trip
    • Solo traveller

    german blankets are a mess to sleep.

  • Reviewed: 19 January 2016

    5.0
    I don't know, it was nothing special.
    • Business trip
    • Group

    I don't know, it was nothing special. Not good, not bad, just booring.

  • Reviewed: 22 December 2015

    8.3
    Location and the polity of the staff
    • Business trip
    • Solo traveller

    Location and the polity of the staff

  • Reviewed: 29 November 2015

    10
    welcome, room, hospitality, friendliness,
    • Business trip
    • Group

    welcome, room, hospitality, friendliness,

  • Reviewed: 8 November 2015

    9.6
    Internet access fees at room is very expensive compared with...
    • Business trip
    • Solo traveller

    Internet access fees at room is very expensive compared with the same hotel level in another hotel

  • Reviewed: 26 October 2015

    8.3
    Location and price
    • Business trip
    • Solo traveller

    Location and price

  • Reviewed: 24 October 2015

    4.6
    Breakfast ridiculously expensive
    • Leisure trip
    • Family with young children

    Breakfast ridiculously expensive

  • Reviewed: 18 October 2015

    6.7
    Good staff.
    • Business trip
    • Solo traveller

    Good staff. Expensive Internet and breakfast. Located close to shops

  • Reviewed: 15 September 2015

    7.9
    staff, bed, breakfast
    • Leisure trip
    • Couple

    launch and dinner quality, internet speed and cost. coffee tea facilities in room

    staff, bed, breakfast

  • Reviewed: 18 June 2015

    9.2
    Friendly helpful staff , let us have early check in .
    • Leisure trip
    • Couple

    Friendly helpful staff , let us have early check in .. Breakfast lovely Clean , welcoming motel

  • Reviewed: 31 March 2015

    9.6
    Location and facilities.
    • Leisure trip
    • Family with older children

    Location and facilities.

  • Reviewed: 3 March 2015

    7.5
    Location
    • Business trip
    • Group

    Location

  • Reviewed: 2 March 2015

    7.5
    Excellent restaurant
    • Business trip
    • Solo traveller

    Excellent restaurant

  • Reviewed: 19 February 2015

    8.3
    Staff good.
    • Business trip
    • Solo traveller

    Breakfast not good according to room rates n breakfast rate.

    Staff good. Location good.

There are also 37 reviews without text. These impact the overall review score.

Showing 1 - 65

Guests also reviewed these properties: