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  5. Reviews of Steigenberger Airport Hotel Frankfurt

Reviews of Steigenberger Airport Hotel Frankfurt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Unterschweinstiege 16, 60549 Frankfurt, Germany

#69 of 242 hotels in Frankfurt

Guests' Choice

Review Score

Based on 1330 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Business Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bus Transfer to/from Airport

    Stayed in March 2024

  • Reviewed: March 13, 2024

    7.0
    Pricey but comfortable.
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only one cup and one glass was irritating. Room service was quite expensive, £27 for 1 portion of fish and chips was a bit excessive but add to that £8 delivery charge was just over the top.

    Lovely comfy bed and the pillows were divine. The free airport shuttle was a bonus.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    The proximity of the hotel was good, room comfort and breakfast was good.
    • Business trip
    • Couple
    • Executive Room
    • Stayed 4 nights

    Room size, Breakfast was good. Shuttle was good but frequency of 20 minute could be shorten would be good due to the cold weather.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    Very good
    • Leisure trip
    • Solo traveler
    • Business Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No water in the mini bar

    Very good

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Warm hospitality and tireless staff.
    • Business trip
    • Group
    • Business Single Room
    • Stayed 1 night

    Could be a personal preference, but lighting could have been better when needing to light up the entire room as opposed to a section. Unfortunately, I experienced a clogged bathroom but really appreciated the speed at which the team (housekeeper, reception and technicians fixed the problem.

    Room was lovely and spacious. The receptionist (Birol?) was charming, engaging and attune to guests' needs. We really appreciated the banter and warmth he attended to us.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Great location and good value for money.
    • Business trip
    • Solo traveler
    • Business Single Room
    • Stayed 1 night

    There was leftover food in the minibar from the previous guest.

    I like the location and their free shuttle. The bar has a good selection of snacks and drinks. There's a gym. The rooms are big enough, even single ones.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    7.0
    Always give this hotel my priority before looking for other hotels.
    • Business trip
    • Solo traveler
    • Business Single Room
    • Stayed 2 nights

    The price a bit high

    I always like to stay at Steingenberger when I get a good rate for the room.I like everything from lobby,room,cleanliness,staff and mainly the shuttle from airport and back to catch the train to city.

    Stayed in January 2024

  • Reviewed: February 22, 2024

    8.0
    Very Good
    • Family with young children
    • Executive Room
    • Stayed 1 night
    • Submitted from a mobile device

    No parking facilities

    Thanks

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    Spoiled by the vibrations from the lift.
    • Business trip
    • Solo traveler
    • Business Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I had room 270, which abuts the lift shaft. I could hear the elevator going up and down all night. It resonated in the room and in the bed. Avoid room x70 on all floors.

    I had an executive room and it was very nice indeed. Lots of space and a real touch of luxury.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is mould in the bathroom, but overall its clean

    Family room free shuttle to airport

    Stayed in February 2024

  • Reviewed: February 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Business Single Room
    • Stayed 1 night

    we had a problem at the bathroom and told the staff there. But I'm sure that the problem is solved for next coming guests

    shuttle service was a very good solution and service, The room was big and clean, we had a problem at the bathroom and told the staff there. I'm sure that the problem is solved for other guests

    Stayed in February 2024

  • Reviewed: February 5, 2024

    8.0
    Relaxed…. Food was great, spa was especially a welcome part of my stay
    • Leisure trip
    • Solo traveler
    • Business Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I woke up in the night because the room was stuffy

    The spa was great!

    Stayed in February 2024

  • Reviewed: February 1, 2024

    9.0
    everything nice, but aircon is a bit noisy in the night
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 1 night

    always the aircon is noisy

    everything ok

    Stayed in January 2024

  • Reviewed: January 23, 2024

    8.0
    Good location and service for a lay over
    • Leisure trip
    • Solo traveler
    • Business Single Room
    • Stayed 1 night

    One elevator was broken and took me a while to know how to get to the pool.

    The shuttle service and the fitness area are very good.

    Stayed in January 2024

  • Reviewed: January 23, 2024

    9.0
    I recommend this hotel if you need to stay near the airport!
    • Business trip
    • Couple
    • Executive Room
    • Stayed 1 night

    The reason for our overnight stay was the closure of the Frankfurt airport. We wanted to receive an invoice for staying at the hotel and paying for it, with both people's names on it. Unfortunately, this was not done at the counter, I sent a letter with a request to send the invoice to the email, there has been no reply to this letter. We need an invoice to get a refund for the overnight stay via Lufthansa.

    The hotel was well located and very comfortable. Transportation to the airport was free.

    Stayed in January 2024

  • Reviewed: January 16, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Business Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shuttle did not leave Arrival 1 A ( as mentioned in confirmation) but 1 B which made me miss the bus. Driver to Hotel not customer friendly. Bus to terminal 2 in the morning was good

    Location and Executive Room very good.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Business Single Room
    • Stayed 1 night

    The Room felt like a cage. No Bathroom The vanity felt like a kitchen sink

    For the money I had the smallest room. No Bathroom felt like a cage. Airport shuttle was perfekt

    Stayed in January 2024

  • Reviewed: January 15, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel met our basic needs but expensive for the level of quality

    We were very grateful that they stored our luggage until we returned after a three day trip to Nurnberg. Breakfast was good and varied. Shuttle bus was excellent

    Stayed in December 2023

  • Reviewed: January 13, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Business Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    .

    .

    Stayed in January 2024

  • Reviewed: January 11, 2024

    7.0
    Convenient, well priced hotel when transiting through Frankfurt Airport
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 1 night

    I stayed 3 separate occasions over the Christmas period (winter) and I found the hotel and rooms overheated. I also prefer to checkout in person and my experience is that employee attention is 'hit and miss'. There often seem to be many people behind the counter but there is little acknowledgement of people waiting and times where multiple people seem to deal with one customer.

    Generally a good experience with comfortable rooms and really reliable shuttle service which is a key benefit.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Business Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I wished that the pool had less or no chlorine...

    Easy access with shuttle, nice restaurant, comfortable room, great wellness space.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    9.0
    Pleasant and convenient
    • Leisure trip
    • Family with young children
    • Business Single Room
    • Stayed 2 nights

    The restaurant, only one opened serving the same type of food you get at the airport for half the price. I would have loved to be able to eat something other than, burger, fries/street food, Mountains of rabbit food they call salad. It was a real let down.

    Gym and pool facilities

    Stayed in January 2024

  • Reviewed: January 4, 2024

    8.0
    Well located hotel with easy free shuttle to airport. Restaurant expensive.
    • Leisure trip
    • Travelers with friends
    • Business Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Meals are expensive. We upgraded to Executive Level, strange illogical design with a window seeing into the bathroom and not sure price was worth it. Restaurant and room service also expensive.

    Good location close to airport, free shuttle every 20 mins so going to and from airport was super easy and straightforward.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    9.0
    Great stay! Would definitely book again!
    • Leisure trip
    • Family with young children
    • Business Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Super convenient and nice. Great shuttle service.

    Stayed in December 2023

Showing 1 - 25

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