Unterschweinstiege 16, 60549 Frankfurt, Germany
#69 of 242 hotels in Frankfurt
Guests' ChoiceBased on 1330 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
8.6
Value for money
7.8
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 17, 2024
Marion
GermanyBus Transfer to/from Airport
Stayed in March 2024
Reviewed: March 13, 2024
Gillian
United KingdomOnly one cup and one glass was irritating. Room service was quite expensive, £27 for 1 portion of fish and chips was a bit excessive but add to that £8 delivery charge was just over the top.
Lovely comfy bed and the pillows were divine. The free airport shuttle was a bonus.
Stayed in March 2024
Reviewed: March 7, 2024
Danny
SingaporeRoom size, Breakfast was good. Shuttle was good but frequency of 20 minute could be shorten would be good due to the cold weather.
Stayed in March 2024
Reviewed: March 7, 2024
Bozena
SwedenNo water in the mini bar
Very good
Stayed in March 2024
Reviewed: March 4, 2024
Edith
KenyaCould be a personal preference, but lighting could have been better when needing to light up the entire room as opposed to a section. Unfortunately, I experienced a clogged bathroom but really appreciated the speed at which the team (housekeeper, reception and technicians fixed the problem.
Room was lovely and spacious. The receptionist (Birol?) was charming, engaging and attune to guests' needs. We really appreciated the banter and warmth he attended to us.
Stayed in February 2024
Reviewed: February 26, 2024
Chiara
United KingdomThere was leftover food in the minibar from the previous guest.
I like the location and their free shuttle. The bar has a good selection of snacks and drinks. There's a gym. The rooms are big enough, even single ones.
Stayed in February 2024
Reviewed: February 25, 2024
Devanand
MauritiusThe price a bit high
I always like to stay at Steingenberger when I get a good rate for the room.I like everything from lobby,room,cleanliness,staff and mainly the shuttle from airport and back to catch the train to city.
Stayed in January 2024
Reviewed: February 22, 2024
Almeeza
United Arab EmiratesNo parking facilities
Thanks
Stayed in February 2024
Reviewed: February 13, 2024
Tim
SwitzerlandI had room 270, which abuts the lift shaft. I could hear the elevator going up and down all night. It resonated in the room and in the bed. Avoid room x70 on all floors.
I had an executive room and it was very nice indeed. Lots of space and a real touch of luxury.
Stayed in February 2024
Reviewed: February 13, 2024
Pui
GermanyThere is mould in the bathroom, but overall its clean
Family room free shuttle to airport
Stayed in February 2024
Reviewed: February 13, 2024
קמ
Israelwe had a problem at the bathroom and told the staff there. But I'm sure that the problem is solved for next coming guests
shuttle service was a very good solution and service, The room was big and clean, we had a problem at the bathroom and told the staff there. I'm sure that the problem is solved for other guests
Stayed in February 2024
Reviewed: February 5, 2024
Kemal
TurkeyI woke up in the night because the room was stuffy
The spa was great!
Stayed in February 2024
Reviewed: February 1, 2024
Roland
Germanyalways the aircon is noisy
everything ok
Stayed in January 2024
Reviewed: January 23, 2024
Francoise
AustraliaOne elevator was broken and took me a while to know how to get to the pool.
The shuttle service and the fitness area are very good.
Stayed in January 2024
Reviewed: January 23, 2024
Ülle
EstoniaThe reason for our overnight stay was the closure of the Frankfurt airport. We wanted to receive an invoice for staying at the hotel and paying for it, with both people's names on it. Unfortunately, this was not done at the counter, I sent a letter with a request to send the invoice to the email, there has been no reply to this letter. We need an invoice to get a refund for the overnight stay via Lufthansa.
The hotel was well located and very comfortable. Transportation to the airport was free.
Stayed in January 2024
Reviewed: January 16, 2024
Ellen
United States of AmericaShuttle did not leave Arrival 1 A ( as mentioned in confirmation) but 1 B which made me miss the bus. Driver to Hotel not customer friendly. Bus to terminal 2 in the morning was good
Location and Executive Room very good.
Stayed in January 2024
Reviewed: January 15, 2024
Heidrun
GermanyThe Room felt like a cage. No Bathroom The vanity felt like a kitchen sink
For the money I had the smallest room. No Bathroom felt like a cage. Airport shuttle was perfekt
Stayed in January 2024
Reviewed: January 15, 2024
Terence
United Arab EmiratesHotel met our basic needs but expensive for the level of quality
We were very grateful that they stored our luggage until we returned after a three day trip to Nurnberg. Breakfast was good and varied. Shuttle bus was excellent
Stayed in December 2023
Reviewed: January 13, 2024
Pedro
Qatar.
.
Stayed in January 2024
Reviewed: January 11, 2024
Potter
AustraliaI stayed 3 separate occasions over the Christmas period (winter) and I found the hotel and rooms overheated. I also prefer to checkout in person and my experience is that employee attention is 'hit and miss'. There often seem to be many people behind the counter but there is little acknowledgement of people waiting and times where multiple people seem to deal with one customer.
Generally a good experience with comfortable rooms and really reliable shuttle service which is a key benefit.
Stayed in January 2024
Reviewed: January 8, 2024
Marja
SpainI wished that the pool had less or no chlorine...
Easy access with shuttle, nice restaurant, comfortable room, great wellness space.
Stayed in January 2024
Reviewed: January 8, 2024
Elisabeth
NetherlandsThe restaurant, only one opened serving the same type of food you get at the airport for half the price. I would have loved to be able to eat something other than, burger, fries/street food, Mountains of rabbit food they call salad. It was a real let down.
Gym and pool facilities
Stayed in January 2024
Reviewed: January 4, 2024
Ash
SingaporeMeals are expensive. We upgraded to Executive Level, strange illogical design with a window seeing into the bathroom and not sure price was worth it. Restaurant and room service also expensive.
Good location close to airport, free shuttle every 20 mins so going to and from airport was super easy and straightforward.
Stayed in January 2024
Reviewed: January 3, 2024
Susan
United States of AmericaNothing
Super convenient and nice. Great shuttle service.
Stayed in December 2023
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