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Reviews of Steigenberger Hotel Hamburg This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Heiligengeistbrücke 4, Hamburg Neustadt, 20459 Hamburg, Germany

#99 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 1983 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.1

  • Location

    9.3

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    7

100% verified reviews

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Showing 1 - 75

  • Reviewed: 8 June 2018

    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Absolutely nothing!

    The bed had a remote control to raise up the part which supports the back. This allowed me to lie on the bed whilst watching television. Breakfast included poached salmon, scrambled eggs and sect - indulgent.

    Stayed in June 2018

  • Reviewed: 26 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Excellent hotel easy walking distances to city attractions, train stations and harbour boardwalks. Taxi trip to airport in midday traffic was only 30 euro.

    Stayed in May 2018

  • Reviewed: 18 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    30 television channels, and just 1 in English - the 24 hour business channel. Kind of brutal for a hotel of this caliber.

    From a tourist perspective, probably among the top 3 hotels in Hamburg. Centrally located on a canal, and no more than a 5-10 minute walk to the port/river, to the upper lake, and to other surrounding neighborhoods.

    Stayed in May 2018

  • Reviewed: 17 May 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    We asked for separate beds but were not available. The shower was very bad smelly, there was dirty water coming out from the drain.

    Camere molto spazione, free updgrade to bigger room.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    The state of the Hotel, I have been there 24 years ago right after the opening. 24 years later I came back and seriously nothing had changed. The rooms were super outdated, the matras was not really confy at all. I felt like transfered back 24 years. In combination with the price they charged per night ( more than 200,- euros) this is not acceptable. Also the breakfast which they charged 29,- euros for was not a good price - quality relation.

    The staff at the Steigenberger was excellent, nothing to complain about.

    Stayed in April 2018

  • Reviewed: 7 May 2018

    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t see anything which shows a 5 Stars Hotel I paid 60 extra to get the room with a panoramic view on the canal , and as you see on the photos that view which i got :( Wifi didn’t work. No signal. They don’t refill the coffee for the next day.

    The staff are very friendly

    Stayed in May 2018

  • Reviewed: 29 April 2018

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The restaurant didn't live up to a 5 star hotel, and our expectation due to we have visited other Steigenberger Hotels. I have had better dining experience in work canteens.

    Location, reception and size of room

    Stayed in April 2018

  • Reviewed: 25 April 2018

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s a time travel into the late 80‘s in terms of interior and it seems this place hasn’t really received a facelift in 30 or so years and for the rates they charge I would expect something three times better

    Location is good

    Stayed in April 2018

  • Reviewed: 22 April 2018

    • Business trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Mattress somewhat threadbare. Aged feel to the room.

    Location by the canal. Modern clean and comfortable. Front office and concierge staff very welcoming and informative.

    Stayed in April 2018

  • Reviewed: 19 February 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    hotel needs a revamp. rooms are jaded, carpet is musty, needs to be replaced breakfast at €29 is a rip off Try staying at the Madison, much better hotel

    Stayed in February 2018

  • Reviewed: 10 February 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    For 5 stars hotel it was very poor choice of the bath products: there was no bath cap at all, there was not condition for the hair...

    Location was perfect.

    Stayed in February 2018

  • Reviewed: 9 February 2018

    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    They should do smth about that “business center”. Its just a corner with a very old pc and internet needs a voucher from the reception. The pc needs an urgent update and a new printer.

    Location is fantastic.

    Stayed in February 2018

  • Reviewed: 19 January 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is good, but not very good value for money (it's quite expensive).

    Location, room are very comfortable and large. Food from room service is a bit expensive (as usual), bit quite good

    Stayed in January 2018

  • Reviewed: 10 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    That they did not inform at any time of the parking pricing 52 euros for 2 days is excesive. The breakfast price is also excesive 25 euros per person !!!

    Breakfast is excellent

    Stayed in January 2018

  • Reviewed: 28 December 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel needs renovation. Everything is in an very outdated 80s style. The towels in the bathroom are old and need to be replaced. The breakfast buffet was at a very low standard, the staff at breakfast was not friendly.

    The front desk and concierge were very professional and friendly. Good location

    Stayed in December 2017

  • Reviewed: 27 December 2017

    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The rooms are all carpeted as a result very dusty. It was far too hot in the room despite turning off the heating- when we opened the window for some air it was extremely noisy with the train going past at all times of the night... Only 1 tv station was in English- sky news! not really acceptable for a 5 star hotel! The breakfast is very nice Though far too expensive! Coffee and croissant €12! On the whole it’s a well kept hotel and everything worked!

    The bfast is really lovely full spread! Well you’d hope so for €30 p/p extra per day!

    Stayed in December 2017

  • Reviewed: 24 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    No coffee making facilities in rooms (you can ask for them and they will provide). Night room service menu poor. Bar service slow in lobby. Wi-Fi (free) slow, you can purchase faster if required. More attention to cleaning rooms required, vacuuming and cleaning of bathroom floors seemed inefficient. Breakfast way too expensive for the standard provided, save your money and use one of the many nearby facilities nearby, Starbucks and other coffee shops 2 min walk.

    The Hotel is well located, the staff were friendly and welcoming. Taxi rank immediately outside. Spa facilities.

    Stayed in December 2017

  • Reviewed: 4 December 2017

    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is a business hotel, nothing fancy, no value for money. If you expect something special for more than 300 Euro per night, don’t go!

    Perfect location, in the center of the city!

    Stayed in December 2017

  • Reviewed: 20 November 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    the stuff in reception count the value of rooms in wrong way and wanted to charge us 200 Euro more in two times!! we were shocked in that time. she made mistake again and again... at the end she confirmed we are true!! I thought it was easy because of CCTV!

    location is very good and you can walk for going to restaurant and shops.

    Stayed in November 2017

  • Reviewed: 31 October 2017

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Although 5 star hotel did not feel like one as we have experienced better 4 star hotels with more amenities, free minibar and breakfast included.

    Very central location and Large hotel room.

    Stayed in October 2017

  • Reviewed: 31 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Great location, and very nice hotel! Easy to get to from the central rail station. Nice shops and restaurants nearby. Very nice City Gardens a short walk. Elbesymphony Hall a nice walk away. Old Town is just across the canal bridge. A car is not necessary from the train station or airport if traveling light (carry on bags.)

    Stayed in August 2017

  • Reviewed: 22 August 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    quite expensive breakfast (25 euro/person) but compensated with diveristy of the food. at reception I had a trainee and I wait 30' for the invoice

    location in city center, very large room, breakfast

    Stayed in August 2017

  • Reviewed: 18 August 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfirst a whopping Euro 25 each, very unfriendly at reception during arrival but also the day after. Cleaning room not satisfied with it: ready at 15.30. Safe in room didn't work. It was one of the worst experiences in years. Hadn't expect that.

    Stayed in July 2017

  • Reviewed: 17 August 2017

    • Business trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Just a plastic layer in the bath cabin in order to prevent sliding risk. Because me and my wife had injured our legs and arms due to the sliding durıng different dates of our visits at your hotel.

    Stayed in August 2017

  • Reviewed: 29 July 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    The fitness center was top notch. Much more spacious than other hotels. The rooftop location with floor-to-ceiling glass made it sunny and afforded a view of the city. Wonderful. Of course, you might want to add a pool somewhere.

    Stayed in July 2017

  • Reviewed: 14 May 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    The hotel is aged and requires an update to the rooms and in general. Staff is (in some cases) incompetent and would require re-training in customer attention and billing procedures. Overall I stayed here because of the 5*, but in reality this place is an average 3* hotel.

    Stayed in May 2017

  • Reviewed: 20 April 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff very helpful and friendly. Lobby area and bar had a nice view of canal with comfortable seating area. Larger than normal room and bathroom with great view. Good closet space along with elevated area for suitcase storage. Desk in room was a good place to plug in your converter to charge devices.

    Stayed in April 2017

  • Reviewed: 8 April 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff during check in, Air Conditioning does work, room 618 noise, amazing if you like educating yourself on how trains pass by every other minutes

    The staff during check out

    Stayed in April 2017

  • Reviewed: 11 March 2017

    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights

    Housekeeping is terrible. Towels and linens are not changed. Gowns are not changed. Minibar not filled. Soap is not allowed .... Reception is not very friendly. At the bar a strong unpleasant smell in the bathroom no soap. The food in the restaurant is not the best.

    beautiful location

    Stayed in March 2017

  • Reviewed: 8 March 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Beds were a little uncomfortable. Pillows too thin and soft. Laundry and high speed internet was too expensive whereas in most good hotels high speed internet is free in the rooms.

    Location, breakfast

    Stayed in February 2017

  • Reviewed: 8 February 2017

    • Solo traveller
    • Superior Double Room
    • Stayed 9 nights
    • Submitted via mobile

    Staff don't respect privacy sign, cobwebs on ceiling, pillows useless, bed mattess shaped like a banana, no in room tea/coffee, only get a complimentary bottle of water the first day even if you stay 9 days! Only english tv channel is news.

    Stayed in February 2017

  • Reviewed: 21 December 2016

    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    The price for the parking garage. I kind of hope this can be included in the hotel price when we visit your hotel the next time / next year. We did not attend the breakfast because of the price. It was not that expensive but 100 meters down the road we had an excellent breakfast for € 29,50 for two persons. We also decided to have breakfast in the city center instead of the hotel, because we wanted to see more of the city.

    The location was excellent. Close to the city center and shops. The Christmas market next to the hotel was pleasant, good atmosphere! The staff was very friendly and professional!

    Stayed in December 2016

  • Reviewed: 5 December 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room and bathroom getting old - bed not too comfortable Bedlines clean but old used too many times

    Great location close to neuer wall and rathausmarkt

    Stayed in December 2016

  • Reviewed: 30 November 2016

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Internet was extremely slow. There is another internet option available with extra daily charge but once you are registered to the foc option was notnpossiblento upgrade. Inacceptable policy for 2016. Iron and ironing board should be available. The pillows were not so comfortable.

    Location is excellent. Breakfast was good but overpriced.

    Stayed in November 2016

  • Reviewed: 20 October 2016

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower kept going from very hot to cold. Breakfast was too expensive. The idea is to encourage guests to eat in house but at those prices it is not going to happen.

    Location was great

    Stayed in September 2016

  • Reviewed: 11 October 2016

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    The room I stayed in was dated in terms of style but, as it was a work trip, that wasn't important. It was spotlessly clean and very comfortable. Just ugly ;-)

    Great breakfast and helpful staff. I was able to check-in early which is always a bonus and much appreciated.

    Stayed in September 2016

  • Reviewed: 17 September 2016

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    The room ceiling was full of dust that fells down on us every now and then. The room's Window was surrounded by spiders web and the spider itself. It can be clearly seen. Windows need a bit attention and cleaning.

    Friendly staff and hotel good location. Breakfast buffet is good.

    Stayed in September 2016

  • Reviewed: 5 September 2016

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Wifi is ridiculously slow . No complementary water . Its lacking a happy atmosphere . Hotel deco stock in the 1970's. Late night menu is poor . Hotel space is not fully utilized.

    Very professional staff . Great location. Reasonably priced . Surrounded by menu restaurants.

    Stayed in August 2016

  • Reviewed: 15 August 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Try to increase the hotel capacity as i couldnt extend my stay due to unavailabilty of rooms.

    Its the perfect place for stay.underground train station attached to hotel. Main Shopping plaza and main shopping street, ferry rides is 3 min walk from hotel. Many government office and babks located around the hotel.

    Stayed in August 2016

  • Reviewed: 18 June 2018

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    Poor service and facilities, this used to be a good hotel. Too long to get coffee, shower falling off, too hot in the rooms.

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Air conditioning system is too loud.

    Excellent service from front of desk staff.

    Stayed in June 2018

  • Reviewed: 31 May 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    If the hotel gives bottles of water, there is will be not bad exchange them, when become empty

    Location

    Stayed in May 2018

  • Reviewed: 28 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    For using WIFI they charging 4 Euro , Car park with the hotel isnt free.

    Friendly staff , perfect location in centre of Hamburg.

    Stayed in May 2018

  • Reviewed: 25 May 2018

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast way way too overrayed 58 euros par day for two??? Didn’t think it was worth the money ‘

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Minimal room facilities and expensive.

    Great location, clean and comfortable.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was hard, the air conditioner made too much noise.

    The rooms were spacious and clean, with relaxing enviroment in the bathroom for showering

    Stayed in May 2018

  • Reviewed: 18 May 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice staff! Big rooms, Great view and perfect location. Very good breakfast

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Unethical practice forcing me to buy their so-called high speed WiFi.

    Location

    Stayed in May 2018

  • Reviewed: 25 April 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The pillows were too soft.

    I liked the friendly athmosphere, and the polite and smiling straff.

    Stayed in April 2018

  • Reviewed: 24 April 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really special for 5 star and a bit old inside

    Great location, awesome breakfast by the canal

    Stayed in April 2018

  • Reviewed: 11 April 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Breakfast very expensive,had nice dinner in your restaurant for two almost as breakfast price.

    Stayed in April 2018

  • Reviewed: 9 April 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    They could offer coffee in the room

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location transport

    Stayed in March 2018

  • Reviewed: 30 March 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    DID NOT HAVE BREAKFAST

    Stayed in March 2018

  • Reviewed: 19 March 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Extra charge for some programs on tv

    The breakfast

    Stayed in March 2018

  • Reviewed: 25 February 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    unfortunately the room does not have a kettle

    Breakfast was good

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Very bad Wi-fi-connection

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    no services even no water

    Stayed in February 2018

  • Reviewed: 8 February 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Room service food quality

    Location

    Stayed in February 2018

  • Reviewed: 7 February 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Tv is too small

    The location is very convenient

    Stayed in January 2018

  • Reviewed: 9 January 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    House Keeping was not so good.

    Location was perfect.

    Stayed in January 2018

  • Reviewed: 5 January 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    NOTHING

    EVERYTHING WAS JUST FINE

    Stayed in January 2018

  • Reviewed: 21 December 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The Gym Section could be improved, quality is good but scope limited

    central location, up to date environment

    Stayed in December 2017

  • Reviewed: 19 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    no swimming pool, not enough equipment in Gym

    Sauna, restaurant, room, people...

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bar. Expencive breakfast

    Stayed in December 2017

  • Reviewed: 10 December 2017

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    price

    location

    Stayed in December 2017

  • Reviewed: 6 December 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Tea coffee maker along with sachet were not there. When requested they provided electric kettle. But then we had to buy tea bags milk etc

    Stayed in December 2017

  • Reviewed: 29 November 2017

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    Expensive but excellent breakfast

    Stayed in November 2017

  • Reviewed: 25 November 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The food is very good!

    Stayed in November 2017

  • Reviewed: 23 November 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast

    Convenience

    Stayed in November 2017

  • Reviewed: 5 November 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms could be more modern, very poor wifi connection

    Excellent breakfast buffet and premium location

    Stayed in November 2017

  • Reviewed: 12 October 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    -

    Location, service level, breakfast and sleep quality - all great

    Stayed in October 2017

  • Reviewed: 18 September 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Service an der Reception

    DieBar war super

    Stayed in September 2017

  • Reviewed: 8 September 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great service and friendly and relaxing atmoshere.

    Stayed in September 2017

  • Reviewed: 6 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location is great!

    Stayed in August 2017

Showing 1 - 75

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