Heiligengeistbrücke 4, Hamburg Neustadt, 20459 Hamburg, Germany
#58 of 358 hotels in Hamburg
Guests' ChoiceBased on 526 hotel reviews
8.5Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
8.9
Value for money
7.9
Free WiFi
8.4
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End of dialog contentReviewed: 17 April 2024
Philippe
GermanyClean, spacious rooms, friendly staff.
Stayed in April 2024
Reviewed: 13 April 2024
Laynes
United Statesnone
excellent location
Stayed in March 2024
Reviewed: 11 April 2024
Fgych
GermanyThe room is big and clean, very comfortable.
Stayed in April 2024
Reviewed: 3 April 2024
Alex
GermanyPaid for high speed wifi, insanely expensive breakfast prices, also did not like the room not having a minibar.
Amazing location, ease of use of facilities and amenities.
Stayed in April 2024
Reviewed: 2 April 2024
Ghazaleh
CanadaThe room smell not good Plus it was 900$ but end up different rate !
Location is good but the hotel is not wow Plus beds are softs , so will get back pain The cleaner are very bad And they always out of towels
Stayed in April 2024
Reviewed: 1 April 2024
Rachael
GermanyExpensive breakfast
Perfect location
Stayed in February 2024
Reviewed: 1 April 2024
Denise
United KingdomNothing to improve
We had a wonderful stay! Reception was always friendly and hospitable, and so were the staff at breakfast. Breakfast was also a good spread so we started our days full. Our room was spacious and clean and I also made use of the pillow menu for even more comfort. Location was fantastic with a few train lines close by. Overall, we’d absolutely stay here again.
Stayed in March 2024
Reviewed: 24 March 2024
Johan
SwedenNothing
everything, but room size, bed comfort, location and breakfast stands out
Stayed in March 2024
Reviewed: 18 March 2024
Rafaelle
Israelthe breakfast don't offers a veraity
The facelities in the hotel nor the location is superb
Stayed in March 2024
Reviewed: 17 March 2024
Roger
SwitzerlandWould have been great to have both shower and bathtub
Fast check in, Great large room, good location close to center and shopping area, nice to have a WC which can be closed off from the bathroom
Stayed in March 2024
Reviewed: 13 March 2024
Kabir
United KingdomCarpetted rooms a no. Reception staff at checkin were numerous but only one working spending too much time chatting with customers. I had checked in via the app and should have just picked up keys but this offerred no advantage
Newly renovated rooms decent size
Stayed in February 2024
Reviewed: 12 March 2024
L
United KingdomLoved it all
Glamorous clean comfortable
Stayed in March 2024
Reviewed: 3 March 2024
Stefano
FranceRoom
Breakfast
Stayed in March 2024
Reviewed: 2 March 2024
Maya
DenmarkThe spa has been under construction for approximately three months now. No stair master in fitness center. We wanted to extend our stay and asked for the price at the reception, which was 25% more expensive than in the Booking.com app.
Very central location. Clean.
Stayed in February 2024
Reviewed: 1 March 2024
Umar
United Arab EmiratesVery nice
Stayed in February 2024
Reviewed: 23 February 2024
Philip
United KingdomBar could be open on sundays
Location perfect and price was very reasonable
Stayed in February 2024
Reviewed: 23 February 2024
Christian
BelgiumBed (mattress) was uncomfortably soft, pillow was equally uncomfortable (but I believe they have a “pillow service”), duvet too heavy, breakfast excellent but expensive = €33
Newly and tastefully renovated, located in the city centre, easy access to main sights & public transport
Stayed in February 2024
Reviewed: 20 February 2024
Wouter
VietnamI had to fill in a lot information manually for my booking and invoice, which I expect the hotel to do. This made check-in a bit inconvenient.
I found the bed very comfortable and the rooms are spacious. The breakfast was nice as well with plenty of choice. Location was great for me in close walking distance from shopping area.
Stayed in February 2024
Reviewed: 16 February 2024
Anja
NetherlandsUnderground parking has very limited capacity hence you might check out other options before you go. And what happened to the hotel. There isn’t any.
Central location, beautiful rooms.
Stayed in February 2024
Reviewed: 15 February 2024
Sarah
AustriaThe bathroom wall was filthy! Covered in dirty brown spots that could easily have been washed off. It was pretty nasty!!
Room was spacious and really comfortable, location was perfect!
Stayed in February 2024
Reviewed: 15 February 2024
Irda
NetherlandsNo spa as advertised, check in and check out were smooth but not as fast as expected. Restaurant is closed when checked in at 15pm, only room service available.
Location
Stayed in February 2024
Reviewed: 14 February 2024
Hubert
DenmarkExcellent hotel - superb rooms - nice location -
Stayed in February 2024
Reviewed: 13 February 2024
Joanne
United KingdomThe location of this hotel is excellent. Perfect for exploring all parts of Hamburg.
Stayed in February 2024
Reviewed: 12 February 2024
Richard
United KingdomThe main restaurant was not available, the selection from room service was limited as was the selection from restaurant that was open also limited
Room was well appointed, spacious, House keeping excellent Shower was very good Excellent selection at breakfast
Stayed in February 2024
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