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Reviews of Hotel Stephan This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Schmarjestr. 31, Altona-Altstadt, 22767 Hamburg, Germany

#133 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 563 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    7.3

  • Location

    8.6

  • Facilities

    7.3

  • Staff

    8.9

  • Value for money

    7.9

  • Free WiFi

    7.5

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Showing 1 - 39

  • Reviewed: 27 May 2018

    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The internet which seems to be from the 19th century, too.

    Very quiet side street. Nice vintage-style of the furniture. Clean rooms. The staff was very nice.

    Stayed in May 2018

  • Reviewed: 14 April 2018

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Building works in the adjacent building made it noisy in the daytime but very quiet at night.

    An old fashioned hotel with lots of charm. Spotlessly clean and very welcoming staff. The room had been renovated but still kept the original looks. Great location

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Well this might sound weird but there is this certain lamp in the entry hall that just looks...wrong. It gave me the creeps and I hope they lose it in the future.

    Well it feels like you've walked into a Loriot movie location wise and it also gave me a bit of that "Overlook" feeling. I loved the whole vibe

    Stayed in April 2018

  • Reviewed: 3 December 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Wi-fi speed is less than 1 Mbps. There is no hot dish for breakfast

    Quiet place. Not far from suburban railway station. Great view from the room at the Lutheran. St. Petri church Altona. Friendly staff.

    Stayed in December 2017

  • Reviewed: 27 August 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy as scaffolding up front of building and builders talking outside of room 3 stories up. Pillows were flat and ended up with sore neck. Room was way too hot.

    The staff and breakfast and location

    Stayed in August 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Initially being offered a smaller attic room with narrow single beds and a view of scaffolding(!).

    We had an extra-large rear room. Staff were friendly and attended well to our needs and queries. Close to S-Bahn, Altona shopping centre and not far from the Elbe foot/cycle-paths.

    Stayed in July 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Bed could be a bit more comfortable. The hotel facade was being renovated, so the entrance was a bit messy and didn't look welcoming (shouldn't be an issue once renovation is completed)

    Very friendly staff who were very helpful and service minded. Hotel offered free private parking very close by. Rooms were very clean despite the older interior. Our room had a nice backyard view to a lovely garden.

    Stayed in July 2017

  • Reviewed: 29 July 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    The free Wifi connection was slow and barely usable

    Small hotel, good location, quite environment, very friendly staff(You'll find them one of them is quite fond of foreign languages :) )

    Stayed in July 2017

  • Reviewed: 4 July 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    The hotel is decorated with old furniture which does not make it worth money-wise. It is in fact a very expensive choice (but I seem to understand that Hamburg is too). While it is clean, the toiletries are not topped up when they finish (there was a small hole in the bedlinen too). The front desk receptionists speak good English but they were not always able to give exhaustive information about transports, e.g. estimated prices for taxis, hamburg card. And as a solo traveller it all seemed too expensive (the price for a double is not much more than that of a single room). It was also noisy as some people were talking in the corridor in the very early hours of the morning as well as my room was facing a restroom and a shower room. There is also a church opposite the hotel and the bells can be pretty loud. There is free wi-fi but it's not very fast.

    They were nice to let me check in earlier and they have helped with a hair drier. The location is overall good, with the train station Altona just 5 minutes away from the hotel (where there are many shops).

    Stayed in July 2017

  • Reviewed: 22 October 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    ISP must be changed asap. Ridiculous internet speeds, most connections to other machines (I was at work visit) fail dramatically. I have the impression that the ISP does some serious data sniffing and throtlling

    Staff ultra nice, cleanliness perfect, imho everything was top notch except the internet. Changing this (which is the easiest!) will make you perfect. Have have excellent all the difficult parts, and not the easy one!

    Stayed in October 2016

  • Reviewed: 18 October 2016

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Upper, corner room had slightly cramped, awkward layout. Sound insulation didn't fully keep rail station noise out. No staff on reception for early check-out

    Easy location close to train station and good for bars etc north of centre. Decent bed, nice bathroom, welcoming staff

    Stayed in October 2016

  • Reviewed: 5 October 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    breakfast at €8 extra was not included although that seems to be the norm these days

    efficient and helpful staff; plenty of restaurants, bars and shops nearby in Altona; great transport connections, walking distance from the River Elbe; great freshly baked rolls and coffee at breakfast; clean and tidy

    Stayed in September 2016

  • Reviewed: 17 August 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    All in all, I guess the room I had will need a refresh in the coming years as the colours and styles are very outdated. However, nothing was broken or filthy.

    Very authentic staff, no "faked friendliness" but just genuine people. Bed was good, but the TV was very small. Being "between trains" the location was perfect as it was close to Altona station but still very quiet.

    Stayed in July 2016

  • Reviewed: 1 June 2018

    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights

    The church's bell but it's able to cope with

    The bed was very comfy

    Stayed in May 2018

  • Reviewed: 4 May 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Request to print something in a hurry before a meeting was dealt with quickly.

    Stayed in May 2018

  • Reviewed: 26 February 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Comfortable room and quiet residential area but close to Altona Rail Station. Excellent breakfast with beautiful presentation of the fruit selection.

    Stayed in February 2018

  • Reviewed: 12 February 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    the cold. The rooms were high and the only heater in the room was running max and it was freezing. The breakfast was low quality

    quiet neighborhood

    Stayed in February 2018

  • Reviewed: 3 December 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    BEDS WERE A LITTLE NARROW

    WARM, CLEAN, QUIET AND COMFORTABLE

    Stayed in December 2017

  • Reviewed: 4 November 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Internet signal was very week.

    Stayed in November 2017

  • Reviewed: 14 October 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    value for money, bit pricy for what you get...

    Retro style hotel, original, great breakfast, top location

    Stayed in October 2017

  • Reviewed: 17 September 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Had problems with internet.

    Hotel with atmosphere at perfect location. Great breakfast room (and breakfast).

    Stayed in September 2017

  • Reviewed: 14 September 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Everything was OK and as expected.

    Proximity to the City, comfortable bed, quiet location, kind and helpful English speaking personel

    Stayed in September 2017

  • Reviewed: 27 May 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    My mattress was really worn out. Should be renewed.

    Friendliness of staff, location, also close to public transport

    Stayed in May 2017

  • Reviewed: 9 December 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    no parking no internet

    very good breakfast very friendly staff

    Stayed in December 2016

  • Reviewed: 14 October 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Parking is a 5 minute little walk from the hotel, but it's OK. WiFi is a little slow.

    Clean. Good room size. Nice staff. We enjoyed it very much.

    Stayed in October 2016

  • Reviewed: 13 October 2016

    • Business trip
    • Group
    • Single Room
    • Stayed 3 nights

    The pillow was very uncomfortable. The WiFi was not very good.

    The room was clean and cosy. Stuff was very polite. Breakfast was good.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 April 2016

    • Leisure trip
    • Couple

    We had a room on the ground floor. This was a bit noisy. Also, there was a lot of light shining into the room at night. The breakfast was not so good. Decor of the room is a bit outdated.

    Staff was helpfull, friendly atmosphere. Rooms were okay. 5 minute walk to the subway which takes you into the city center within a few minutes.

  • Reviewed: 24 November 2015

    • Leisure trip
    • Couple

    The room door closing systems were noisy and the corridors seemed to accentuate the sound of footsteps or people talking so people coming in late were very distracting. Wifi did not connect in room so had to go near check in desk where it worked perfectly.

    Fantastic location, a 10 minute walk to the Fischmarket area, five minutes from the S Bahn that links directly to the airport in a quiet side street with no external noise apart from some church bells. No more than 10 minutes on the S Bahn to the smart shopping area at the end of the lake or the Reeperbahn. We id not have breakfast so cannot comment on that.

  • Reviewed: 15 October 2015

    • Business trip
    • Solo traveller

    Noisy. Roadworks 2 metres from room window started at 0615!! These are on-going for many months. Had to request a move to the back of the hotel. Be aware church bells (10m from hotel) chime from 7am till midnight. Wifi poor/patchy. NO kettle in rooms so had to pay for tea in evening!

    Quaint, not modern, but looking a bit tired this time. Ideal location for walking to business venue and close to many restaurants in Altona area. Stayed twice before - when it was fairly quiet.

  • Reviewed: 6 May 2015

    • Leisure trip
    • Couple

    Right next to S-bahn that gets you to the city centre/airport, walking distance to the fish market with a lot of nice restaurants and layed-back bars

  • Reviewed: 19 March 2015

    • Business trip
    • Solo traveller

    The location, close to the station is good, also many shops are nearby. For a quick bite IKEA is just around the corner, as well as many bakeries. The area is not very lively, but this can also be an advantage.Very clean & good ''real'' duvets. For business travellers a desk or small table would be nice.

  • Reviewed: 19 March 2016

    • Leisure trip
    • Couple

    No where to relax for a quite drink etc

    Good location

  • Reviewed: 15 February 2016

    • Business trip
    • Solo traveller

    Excellent Breakfast (not fancy but with the needed for a Long Business day) Cleanliness of the bedroom.

  • Reviewed: 15 November 2015

    • Business trip
    • Solo traveller

    Wifi.. Really bad...speed is worse thn 2g and less range

    Location, room and staff

  • Reviewed: 12 November 2015

    • Business trip
    • Solo traveller

    Friendly, comfortable, clean and the best breakfast choice I have seen in a long time :-)

  • Reviewed: 26 September 2015

    • Leisure trip
    • Group

    Friendly staff in an atmospheric older hotel located in a quiet street with a nice garden right in the centre of the city

  • Reviewed: 20 September 2015

    • Solo traveller

    Great place to stay for a reasonable money, room with Character, good breakfast, excellent personell

  • Reviewed: 26 May 2015

    • Leisure trip
    • Solo traveller

    Staff was very welcoming and let me print out my train reservation.

  • Reviewed: 14 May 2015

    • Leisure trip
    • Solo traveller

    Loved the old-fashioned atmosphere and the proper room key... no magnetic nonsense. Friendly staff and comfortable bed and shower. :)

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 39

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