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Reviews of Upstalsboom Hotel Ostseestrand This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Eichenweg 4-5, 17424 Heringsdorf, Germany

#4 of 24 hotels in Heringsdorf

Guests' Choice

Review score

Based on 1598 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    7.9

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Showing 1 - 9

  • Reviewed: 19 September 2017

    5.4
    way below standard
    • Leisure trip
    • Couple
    • Double Room - Main Building - Land Side
    • Stayed 2 nights

    actually there is a bunch of things that I did not like: 1- check in very long, also the fron office staff took us for kinda idiots, was close to what I would call arogant, and I think that because we were not german kinda treated us like we dont really care nor we know anything and made us feel as if we dont really fit into this so called super high class hotel that it is not 2- the rooms - not what is pictured on booking, ofcourse they only have a few renovated rooms that are already sold out so they give you what is left 3- rooms are old fashined and are spread out in different buildings meaning that to get from point A to B you do sometimes have to go outside 4- the hotel is not spotless clean but I guess it is in good condition 5- brekfast buffet was long time open - super plus- but the choice was not great, there was a live cooking station and that was also nice but if you order be prepared that no one will bring it to you and you have to wait or come pick it up, if not, it is just left on the station and gets cold. 6- sauna and so called spa area is not open in the morning or in the evening, in the morning you can swim but sauna is closed, in the evening you can swim and use some saunas (others are not turned on) but you can not get a massage, why post info that the spa center is open till 22:00? the pool is open till 22:00 not the spa! 7- the bar is open in the evening but most of the time you have to walk around to find the bartender as she/he is always not where she/he should be - behind the bar! maybe they trust gusts to have a self-service why not, would sure be quicker than waiting 25min for someone to show up and make you a drink. 8- some staff is nice, others really need to get a quick reminder of the hospitality branch of work they do - please dont think that just because we are young and have a chilled out look, it is ok for you to be arogant - its not.

    the location of the hotel was good, close to beach and a short walk to pier. there was a nice pool area the almost no one was using but not all saunas were turned on. breakfast is till 13:00 so that is a very good idea if one like to sleep longer. the staff (who was polish) once noticed we were polish were very friendly and warm. nice that the staff diceded to change our room after we were given one that was a bit different from what you see on booking.com but even the new room was not the same but still a bit better from the first one. nice touch in check in with the welcome drink but takes way too long. If you can pick Steigenberger Grandhotel and Spa!

    Stayed in September 2017

  • Reviewed: 23 December 2016

    9.2
    Fabulous location, super hotel but expensive.
    • Leisure trip
    • Group
    • Double Room - Haus Achtern - Land Side
    • Stayed 2 nights

    If you book sea view (the option resulted in a very expensive stay) you are in for a huge disappointment: there is a long row of very tall trees in front of the hotel and they prevent you from seeing the sea (even on the 2nd floor). So the price of sea view was not justified.

    Direct access (a few steps) to superb kilometres long, wide, white-sand beach. Wonderfully comfortable beds and spacious room and bathroom. Excellent breakfast. Quiet and stylish.

    Stayed in December 2016

  • Reviewed: 8 June 2018

    2.5
    Employees give misleading information.
    • Business trip
    • Couple
    • Double Room - Haus Achtern - Land Side
    • Stayed 1 night
    • Submitted via mobile

    Employees give misleading information. I could not come because of illness and they misled me and would not give a solution

    Stayed in May 2018

  • Reviewed: 15 April 2018

    9.2
    Breakfest
    • Leisure trip
    • Group
    • Double Room - Haus Achtern - Land Side
    • Stayed 3 nights
    • Submitted via mobile

    Weather

    Breakfest

    Stayed in April 2018

  • Reviewed: 16 November 2017

    8.3
    Relaxing
    • Leisure trip
    • Couple
    • Double Room - Haus Achtern - Land Side
    • Stayed 2 nights

    The bed was too soft.

    Good breakfast and friendly staff.

    Stayed in November 2017

  • Reviewed: 16 November 2017

    9.6
    Staff was very ver friendly and very kind to show us around...
    • Leisure trip
    • Couple
    • Double Room - Haus Achtern - Land Side
    • Stayed 2 nights
    • Submitted via mobile

    Staff was very ver friendly and very kind to show us around at our arrival.

    Stayed in November 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 May 2016

    9.6
    Great (large) room with sea view from the balcony.
    • Leisure trip
    • Couple

    The bed was a little bit to hard for me whereas it suited my partner just fine.

    Great (large) room with sea view from the balcony. Very attentive staff. We really felt welcome. The aperitif served upon arrival was a nice touch. All that you can wish for at the breakfast buffet. Great coffee.

  • Reviewed: 9 April 2016

    10
    The friendly staff, the excellent breakfast with the great...
    • Leisure trip
    • Couple

    The friendly staff, the excellent breakfast with the great option to have breakfast until 1pm, the nice wellness area…it was a great time at this excellent venue!!

  • Reviewed: 26 August 2015

    9.6
    A very well appointed resort hotel located on the promenade...
    • Leisure trip
    • Couple

    No issues

    A very well appointed resort hotel located on the promenade between Heringsdorf and Albeck. Our room was very comfortable and well equipped including a kettle, breakfast was included in our rate and superb (and available until 1pm for that relaxed start!) and the hotel health club offered a pool and extensive sauna suite. There is limited car parking on site but an overflow carpark nearby, both at a fee. We greatly enjoyed our stay and would certainly consider this hotel for a future visit.

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 9

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