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Reviews of Victor's Residenz-Hotel Erfurt This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hässlerstrasse 17, 99096 Erfurt, Germany

#5 of 32 hotels in Erfurt

Guests' Choice

Review score

Based on 1371 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.8

  • Location

    8.5

  • Facilities

    8.7

  • Staff

    9

  • Value for money

    8.5

  • Free WiFi

    8.2

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Showing 1 - 39

  • Reviewed: 27 June 2018

    8.3
    all as expected
    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night

    hard to believe that the hotel is only 16 years old - seems to already be in need of a renovation

    Spacious room, breakfast is very good, the hotel is very well located, the staff is kind and helpful. Overall a very good experience for the money

    Stayed in June 2018

  • Reviewed: 21 April 2018

    10
    We had a wonderful visit in Erfurt and will come back again!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Nothing

    Room was big and clean.Very good breakfast and everyone one was very friendly.Public Transportation very close to hotel as well as a bank.You can also walk into the beautiful City if you like.Very friendly City for People who are handicap!

    Stayed in March 2018

  • Reviewed: 28 February 2018

    9.2
    Spacious, comfortable room, excellent restaurant, good price/quality ratio
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    No, even a small gym :-(. Slow and inefficient free internet.

    Spacious, comfortable room, excellent restaurant, with all meals very testy and professionally served.

    Stayed in February 2018

  • Reviewed: 18 January 2018

    9.6
    The room is quiet and spacious.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room is quiet and spacious. Everything one needs for a comfortable stay. Easy to get to the city center as ticket for public transport is provided for free! Very friendly staff.

    Stayed in December 2017

  • Reviewed: 13 September 2017

    6.7
    Horrendous WiFi.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    WiFi is the slowest in history so far. They limit it purposely to get you pay 12 more euros for a decent connection it's a rip off. Breakfast is below average.

    Silence and room space

    Stayed in September 2017

  • Reviewed: 24 August 2017

    8.8
    Very spacious room and bathroom, free city ticket for local...
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Reception staff could be friendlier. Intense artificial scent in hallways was unbearable, as was the sight of fake Greek deities and water fountain in the entrance hall.

    Very spacious room and bathroom, free city ticket for local transportation was very much appreciated.

    Stayed in August 2017

  • Reviewed: 12 August 2017

    8.8
    Staff was very friendly and helpfully.
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Bad smell from the wastepipe in the bathroom.

    Staff was very friendly and helpfully. The hotel was very close to the city center in walking distance but still not noisy.

    Stayed in August 2017

  • Reviewed: 11 August 2017

    9.6
    Simple from outside, outstanding from within
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Relatively close to the center. Free parking. Getting free cards for city transport at the reception. Giant and comfortable rooms. Easy and comfortable entrance. Wide corridors. Old soviet luxurious style. Ecxellent breakfast.

    Stayed in August 2017

  • Reviewed: 20 May 2017

    3.3
    Nothing
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The employees in the restaurant, we waited more than 45 minutes and no body come to us even we went to them and asked to serve us. But unfortunately nothing happened. I think there are careless and thire management not ok

    Nothing

    Stayed in May 2017

  • Reviewed: 5 January 2017

    7.5
    overall a comfortable stay in spacious room, easy walking...
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    I had to ask for a kettle, and it came with no cups, but that's fairly standard for Germany

    overall a comfortable stay in spacious room, easy walking distance from Hauptbahnhof

    Stayed in December 2016

  • Reviewed: 16 September 2016

    7.5
    No A/C but hotel is fine
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    They gave me a Junior suite at the front corner of the building, can hear traffic all night long and no blackout blinds ! Neon light glaring into our bedroom all night long, luckily after my request, they moved me to a quiet room on the side of the building. NO AIR CONDITIONING! They obviously did not heed my request for a quiet room. The staff was nice and easy to work with. They gave all quests a free tram pass to go to the old town, take this offer and use the card , tram stop is right around the corner, as this is the only good way to go to old town without any hassle for finding a parking if you drive.

    Good breakfast selections, comfy bed.

    Stayed in September 2016

  • Reviewed: 29 June 2018

    8.8
    Great value for money
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Hotel gave ticket which could be used for trams and buses, made it easy to get around town. Room size was big.

    Stayed in June 2018

  • Reviewed: 11 June 2018

    7.9
    The staff were very friendly and helpful!
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    The staff were very friendly and helpful! We even received free tram cards to get to/from Erfurt.

    Stayed in June 2018

  • Reviewed: 19 May 2018

    10
    Great and excellent choice
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There could be a piano

    Furniture, extra safe 4th floor, nice staff,

    Stayed in May 2018

  • Reviewed: 11 April 2018

    10
    The gentleman in the hotel reception is very nice,thanks for...
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The gentleman in the hotel reception is very nice,thanks for your help,thanks!

    Stayed in March 2018

  • Reviewed: 22 December 2017

    10
    Sweet location in a lovely city.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Everything was perfect!

    The location was quiet and my room was gigantic. Also, you get a pass for city transportation during your stay!

    Stayed in December 2017

  • Reviewed: 11 December 2017

    8.3
    Big rooms
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Blinds in the bathroom don't insure privacy

    Big rooms

    Stayed in December 2017

  • Reviewed: 19 November 2017

    8.3
    great breakfast selection;
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    great breakfast selection; very friendly staff

    Stayed in November 2017

  • Reviewed: 3 November 2017

    9.2
    They offer us very convenient parking garage for 10 EURO par...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    They offer us very convenient parking garage for 10 EURO par night und pablic transport ticket for free of charge.

    Stayed in November 2017

  • Reviewed: 23 September 2017

    9.2
    Excelllent experience. Would return there on next visit to Erfurt
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Can't think of anything

    Free transportation on bus and tram within Erfurt during my stay Very helpful staff

    Stayed in September 2017

  • Reviewed: 13 September 2017

    8.3
    Reception staff very helpful.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Reception staff very helpful. The free tram ticket was a great bonus. The breakfast was excellent.

    Stayed in September 2017

  • Reviewed: 27 August 2017

    9.2
    can you move the hotel to a better location.
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    can you move the hotel to a better location....??

    Stayed in August 2017

  • Reviewed: 10 August 2017

    9.6
    Perfect!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2017

  • Reviewed: 4 July 2017

    10
    Beautiful place, nice and clean, friendly and helpful staff, beautiful breakfast. recom
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No drinking water but otherwise perfect place!

    Stayed in July 2017

  • Reviewed: 16 June 2017

    10
    Fantastic Stay in Efurt
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No dislikes

    This was a great hotel. Very large, suite-style rooms, free parking, free transportation during stay. Very nice old town.

    Stayed in May 2017

  • Reviewed: 24 May 2017

    8.3
    Location
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No late check out

    Location

    Stayed in May 2017

  • Reviewed: 22 May 2017

    10
    Lovely hotel, fabulous breakfast!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful hotel and fabulous breakfast. We appreciated the free bus cards that enabled us to easily get to the historic city center.

    Stayed in May 2017

  • Reviewed: 6 January 2017

    8.8
    Appreciated one night only. Unfortunately.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Breakfast and local transport, Vincity to swimming and skating.

    Stayed in January 2017

  • Reviewed: 7 December 2016

    8.3
    Nice hotel
    • Business trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    A good 10 mins or more walk to old town

    Nice hotel. Room was spacious and elegantly furnished. Great underground car park.

    Stayed in December 2016

  • Reviewed: 8 September 2016

    9.2
    Comfortable stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were friendly and helpful. Room was spacious and clean. Parking was easy. Breakfast was good.

    Stayed in August 2016

  • Reviewed: 2 August 2016

    8.3
    a very good breakfast and spacious rooms.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Double beds are two mattresses only.

    a very good breakfast and spacious rooms. Location in waking distance from city centre

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 December 2015

    5.0
    The Reception provided us with a Free Tram Card for the...
    • Leisure trip
    • Couple

    The quality of the breakfast was not good, the bed was not so comfortable and the bed had one small pillow for each guest. The quality of the towels and the old fashioned style of the junior suite room was not appropiate for a 4 stars hotel.

    The Reception provided us with a Free Tram Card for the weekend to travel within the city for free. Very quiet area so it was very pleasant to sleep. The staff were very helpful and friendly.

  • Reviewed: 31 October 2015

    9.6
    We had a great time.
    • Leisure trip
    • Couple

    There was nothing to dislike.

    We had a great time. Breakfast was lovely, hotel staff were friendly and efficient. We would definately stay there again.

  • Reviewed: 30 September 2015

    7.9
    Front desk personnel.
    • Leisure trip
    • Couple

    Bar needs a trained bartender who knows drinks. Consequently it has few guests and I'm sure is a money looser. Restaurant except for breakfast also is attracting few customers.

    Front desk personnel.

  • Reviewed: 13 September 2015

    6.3
    Breakfast was good
    • Business trip
    • Solo traveller

    asked for a quiet room - but it wasn't actually, I booked king bed but there were 2 beds as 1 - I was informed there is no king beds in hotel - so in my opinion You should put wrong type as an option to choose in Booking reservation

    Breakfast was good

  • Reviewed: 9 June 2015

    9.6
    They were very attentive to anything we asked about.
    • Leisure trip
    • Couple

    Deep cleaning seems to be needed in the bathroom. It was clean, but the edges could be done a little better. But it didn't bother me.

    They were very attentive to anything we asked about. There was always someone ready to help us. Really convenient location, right on the metro lines with a quick ride to the train station. Having the excellent breakfast provided and great staff just made it even better. Slept wonderfully.

  • Reviewed: 4 June 2015

    7.9
    Dining room, bar and breakfast area were very well kept and...
    • Business trip
    • Group

    Rooms on the patio side are quite noisy when guests are having fun outside. The dinner menu is very limited and doesn't meet four star standards. The functionality of the free WiFi wasn't given.

    Dining room, bar and breakfast area were very well kept and clean. Spacious rooms and plenty of work space.

  • Reviewed: 28 September 2015

    5.0
    Room size
    • Leisure trip
    • Couple

    Bad smell in bathroom. Did not provide requested additional towels. Waiter refused to change dirty table cloth.

    Room size

  • Reviewed: 11 August 2015

    9.6
    spatious rooms.
    • Leisure trip
    • Family with young children

    nothing.

    spatious rooms. parking in front of the door. 5 min public transport to city centre (every 7 min). great breakfast.

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 39

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