The room weee crooked a bit

Stayed in April 2024

Nothing

Fantastic venue, very comfortable room and an ideal location

Stayed in March 2024

- No ammenities in room (no toothpaste, toothbrushes) - Only water in mini bar - elevators are slow (only 2 to cover 11 floors) - the beds are worn off

- Design - Location - Architecture - Big Rooms

Stayed in March 2024

Incredibly unique building that is over 100years old with beautiful interior and very comfortable beds

Stayed in March 2024

Hard not to like anything. The only let down was one of the days my room wasn't cleaned but this wasnt too much of an issue in the grand scheme of things.

Hotel is a an old beautifully converted water tower. For any architecture lovers its a great place to stay. Rooms are very well presented with free wifi throughout. Breakfast was great with a good selection of options from hot, cold & continental. The bar on top was great too.

Stayed in February 2024

still not received my money back (deposit) after check out 15.02.24

Stayed in February 2024

Nice room with comfy bed and bathroom, good breakfast.

Stayed in February 2024

The bar was so busy on Saturday night that we couldn't get a drink which was a shame as it was my husband's birthday and couldn't make use of a free drinks voucher either (a nice system if you don't want your room cleaned is that you get a voucher but we couldn't use it).

Really interesting place to stay. Liked the lounges on the ground floor as a place to hang out and have a coffee or tea. The bar was nice when it wasn't busy with great views over the city. The room was very nice but way too hot even without the heating on we had to have the window open the whole time and take off the duvet!

Stayed in December 2023

E-Vehicle charger not working and it was a bit flooded with water. Garage (U3)

Stayed in December 2023

The high price of the breakfast which meant we had to find something elsewhere each day.

The room and service required.

Stayed in December 2023

The rooftop bar is amazing but could do with more seating

Unusual building, converted water tower, beautifully designed inside with very comfortable and well designed bedrooms and bathrooms. The beds are very comfortable. The breakfast was delicious. The reception staff were really excellent. We had a lovely welcome when we arrived. Unfortunately the heating didn’t work in our room so a heater was instantly provided for us,and when the engineers were unable to fix it the next day we were offered an alternative room which we declined as the room was warm enough with the heater. So we were offered a free drink in the bar, and the next evening a beautiful bottle of wine and delicious macarons were delivered to our room by way of apology. Totally unnecessary but very thoughtful and very much appreciated. Many thanks to reception for looking after us.

Stayed in December 2023

Hotel is very well located, and has great facilities. The rooftop bar is really nice. The bed and bed accessoires were of great standard. Fantastic bed! Our room was big, and I think it was just a normal size for the hotel. We used as well the little SPA area and it was very good. I can only recommend this place. We had a great welcome drink which made our stay immediately fine.

Stayed in November 2023

I would have liked a full dining restaurant

It looked fantastic from the outside to the inside. Excellent helpful staff. Lovely rooms with great views.

Stayed in November 2023

Location description is misleading. The description states that the hotel is in the center of the old town, which it isn't. It may be in an old part of Cologne but it's not in what we (from a touristic point of view) would consider the old town. It's a 15 min walk away.

Lovely hotel, clean and cozy rooms, friendly staff.

Stayed in November 2023

Location , bar

Stayed in November 2023

I stayed in the room that had a door to another room. Whenever somebody was talking in the adjacent room, I could hear everything as if it were in my own room. It was a disaster when a drunk couple returned from a party at 3 am; I had to go to the reception. Fortunately, they managed to calm them down. Additionally, my plans changed, and I had to leave one day earlier. I had requested compensation for this change two months in advance. However, the management wasn't helpful at all; their response was essentially, 'You have a non-refundable booking, f#$k off, what else you want'. But in situations like this, it would have been nice to be offered a room upgrade or at least a drink. Unfortunately, they offered nothing

The location is good, 10 min to the conference on Taxi and 10 min walking to the center of the city. Very comfortable beds. Nice roof bar with amazing view, breakfast is good as well.

Stayed in September 2023

Wouldn't want queue for the slow lift at busy checkout time

A very unique experience with Hilton. Staff are very friendly and courteous, with smile on their faces. A fruit plate and two bottles of spring water delivered to the room were a great thought. It certainly added delight to my pleasant stay. Besides, the great room configuration is more like a studio. There is a good-sized dressing area between the entrance and the bedroom, whereas most hotel rooms have just straight corridors, instead.

Stayed in September 2023

The elevators

Exceptional building

Stayed in July 2023

For tourists, the location is not preferable but manageable if you're a fit and good walker. On our last night, it was very noisy on the rooftop bar: we could hear the bass from level 4!!!!

The interesting and unique building, the rooftop bar, excellent cocktails at Bar Botanik.

Stayed in August 2023

More choices other than water in the mini bar would be preferred.

Comfortable bed.

Stayed in August 2023

The bathroom was quite small

Clean rooms, good sauna/gym facility and not overcrowded

Stayed in August 2023

The room was very plain

Amazing building and a lovely rooftop bar

Stayed in July 2023

As a trouble sleeper I particularly appreciated comfortable pillows, blankets and bed linen, not so many hotels can satisfy my requirements to bedding. Thank you. Good location, friendly and helpful staff, nice building design. The facility has a nice garden and several quiet and cozy rooms to have tea/coffee and enjoy it in a comfortable armchair with a view. Definitely the hotel of my choice in Cologne. P.S. Wooden room key-card also adds to the experience❤️

Stayed in July 2023

The rooftop bar was useless, the took 45 min to bring cocktail with half the ingredients missing, never had the wine we ordered, half the food menu was unavailable. We visited twice and the poor experience was the Sam both times. The bar let the hotel down. all the streets around the hotel up to Neumarkt had hundreds of drug addicts and homeless people taking drugs openly and defalcating in the street. It was unpleasant to walk anywhere and we had to take taxis to avoid the disgust.

The room was very cool, comfortable and clean. The staff were very friendly and reacted quickly to replace the television that was broken when we arrived.

Stayed in June 2023