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Reviews of Hotel und Weingut Karlsmühle This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Im Mühlengrund 1, 54318 Mertesdorf, Germany

#2 of 2 hotels in Mertesdorf

Guests' Choice

Review score

Based on 327 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.4

  • Location

    8.4

  • Facilities

    7.5

  • Staff

    8

  • Value for money

    7.7

  • Free WiFi

    6.5

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Showing 1 - 18

  • Reviewed: 9 July 2018

    7.5
    Enjoyable.
    • Leisure trip
    • Couple
    • Double Room Lorenzhof
    • Stayed 2 nights

    The service in the restaurant could have been quicker, the head waiter needed to delegate to other restaurant staff more when busy.

    Being in a rural location, but only 5 minutes drive from Trier Town centre, or 30 minute bike ride.

    Stayed in June 2018

  • Reviewed: 17 September 2017

    7.9
    Lovely rural location.
    • Leisure trip
    • Couple
    • Double Room Lorenzhof
    • Stayed 2 nights

    Our bill was not prepared at checkout but the one and only member of staff available managed to sort it out after a phone call to the manager.

    We liked the quiet location, we even saw a Kingfisher from our room. We took the halfboard option and the food was excellent.

    Stayed in September 2017

  • Reviewed: 8 August 2017

    6.7
    Good hotel spoiled by poor service
    • Leisure trip
    • Family with young children
    • Double Room Lorenzhof
    • Stayed 3 nights
    • Submitted via mobile

    Not enough staff for service at restaurant, meals not delivered all together, shower was intermittent with power. Long waiting time to get room. Menu was limited.

    The surroundings, the rooms and the wine

    Stayed in August 2017

  • Reviewed: 22 July 2017

    9.6
    Great local atmosphere and good food
    • Leisure trip
    • Couple
    • Double Room Lorenzhof
    • Stayed 2 nights
    • Submitted via mobile

    On the second night due to staff sickness we had a little getting a table to eat even though we were house guests. This was not staff fault perhaps a lack of main management support. But once it was realised that we were guests everything was really good.

    Atmosphere is great enjoyed buy tourist and locals. On the evening of our stay a local Blues Brothers tribute band played and the place was full with a great fun atmosphere.

    Stayed in July 2017

  • Reviewed: 2 July 2017

    8.8
    A comfortable isolated retreat.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    As others have said, service can be slow as the one lady seems to be looking after too many guests, she's trying very hard but needs a hand.

    Good comfortable rooms and food.

    Stayed in June 2017

  • Reviewed: 12 August 2016

    5.4
    Looks great, but a complete disappointment except for the waiter who was amazing, otherwise the plac
    • With a pet
    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 1 night

    The place needed a good clean, very dusty, with a consistent smell of damp where ever you walked in the building. Completely understaffed, a classic case of looks good in the brochure, but not when you arrive. The venue could be of high standard if the owners were interested in the business they were supposedly running.

    The waiter was brilliant and should be highly commended for his work ethic

    Stayed in August 2016

  • Reviewed: 26 July 2016

    7.1
    Shame about the room
    • Leisure trip
    • Couple
    • Double Room Lorenzhof
    • Stayed 1 night
    • Submitted via mobile

    We have stayed here before and always been satisfied. However on this occasion we had booked a larger room with balcony but for some reason we were given a much smaller room. Admittedly we did not bring this to their attention as we had travelled for 12 hours by motorcycle and couldn't face changing rooms.

    The location and testaurant

    Stayed in July 2016

  • Reviewed: 30 June 2018

    10
    Fantastic !
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic !!!!!!!!!!!!!!

    Stayed in June 2018

  • Reviewed: 17 June 2018

    7.5
    Nice location, good value for money
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nice location, good value for money

    Stayed in June 2018

  • Reviewed: 8 June 2018

    9.2
    Beautiful setting , excellent catering
    • Leisure trip
    • Couple
    • Double Room Lorenzhof
    • Stayed 2 nights
    • Submitted via mobile

    Having stayed a few times previously , thought the room was a little small and dated

    Beautiful setting , excellent catering

    Stayed in May 2018

  • Reviewed: 16 December 2017

    7.1
    For one night in the road is good
    • Leisure trip
    • Group
    • Double Room Lorenzhof
    • Stayed 1 night
    • Submitted via mobile

    The entrance and the restaurant linked with the hotel.

    The room is comfortable

    Stayed in December 2017

  • Reviewed: 7 October 2017

    10
    Lovely, quaint wine country hotel
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Wifi very weak

    Quiet

    Stayed in September 2017

  • Reviewed: 2 August 2017

    7.9
    Good for motorcyclists
    • Leisure trip
    • Group
    • Double Room Mühlenbach
    • Stayed 1 night
    • Submitted via mobile

    Quiet location, friendly staff good food

    Stayed in July 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2015

    7.1
    good value with half board included.
    • Leisure trip
    • Family with older children

    front of house service was good, however due to bus tours the restaurant was very very slow. Average dinner took over 2.5 hours from start to finish. With children that is too long. No choice for half board. 3 course, but you have to eat what is served (due to bus tours, the kitchen could not handle the volume). Would have been nice to have a choice from a couple of entrees etc...salad or soup, etc .. food was good but just took too long...

    good value with half board included. breakfast was very good. location is beautiful, very quite, very rural

  • Reviewed: 7 September 2015

    7.1
    breakfast, wifi, tv
    • Leisure trip
    • Family with older children

    room/bathroom could/should have been cleaner

    breakfast, wifi, tv

  • Reviewed: 3 July 2015

    9.6
    A very relaxing location with lovely surroundings.
    • Leisure trip
    • Group

    Everything was good - Give the 10 plus

    A very relaxing location with lovely surroundings. Kind helpful staff and very good food.

  • Reviewed: 4 June 2015

    6.7
    Location
    • Leisure trip
    • Group

    Very average breakfast. Not a very tidy place

    Location

  • Reviewed: 6 May 2015

    8.3
    Food
    • Leisure trip
    • Couple

    Nothing to not like

    Food

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 18

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