Would have been nice to have breakfast, I didn't find the vending machine

Stayed in November 2023

Check-in is complicated and not user-friendly: you get a code sent to your email (NOT Booking message box) which opens a safe-box with your room key in it. For assistance there are phone numbers which took many attempts until answered. When I arrived late evening there were 3 other people outside, dumbfounded by the instructions and unable to get into their rooms. The hotel is also far from places of interest - not a walking distance to food etc.

Comfortable room, very clean, very quiet.

Stayed in October 2023

Hotel was too far off from the main location. Area didn't have any public transport, or at least it wasn't operational. It was difficult to walk with luggage for 30 minutes. City mostly doesn't have GPS signals

Room was very comfortable.

Stayed in October 2023

Self checkin. Works well but very impersonal. Never saw anyone until morning.

Fascinating old building, it would be interesting to know more about it. Secure garden parking for bikes overnight. Very quiet.

Stayed in October 2023

It is not possible to pay at the hotel despite your website offering the opportunity. There are no staff present at the hotel. Payment proved difficult via the hotel link.

Good value, comfortable hotel.

Stayed in September 2023

Communication could be better and faster.

Lovely quiet location but still in walking distance of the center. Very spacious and modern room. Breakfast was good.

Stayed in August 2023

It is a bit far from the center, walkable but in bad weather not pleasant, there was a hole of 2cm on the bed sheets, bathroom door did not close correctly. The balcony has a view of a dark green wall, only there for smokers I guess, not a nice view at all. Staff asked if we wanted breakfast by message, I say yes, then it was supposed to be ready from 8. We went at 8:30 through an internal door and entered a big room where I supposed the breakfast buffet was, but there was nothing there. Then an Asian woman came and I had to speak to her translator to say we had booked breakfast but I didn’t see it being ready. Not a word of English or German, very very hard to have a conversation this way! People working in this business need to be able to communicate. Then I said, if it is not ready, we need to leave, we cannot wait, then she said (through translator) that we could leave. When passing by the door on the way out we saw there was another room where people were already having breakfast!! Overall a very stupid thing only because of terrible communication. We went to have breakfast at the local bakery and I believe we were better off.

Self check in is handy if you arrive at non business hours, but I received too many messages from the hotel for that. Location is ok, there is a parking in front of it.

Stayed in August 2023

They communicate and respond so fast to your requests before , and during your stay Nice stuff , kind and helpful

Stayed in August 2023

A little mould in showers but generally good and clean.

Great location short walk from home historic town

Stayed in July 2023

They did not provide entry details before check in time. Tourist Information helped me to get the details. They should have told me before hand that wi-if at the property is open and they do have an arrangement with a staffed local hotel for emergencies.

Room was quiet with a balcony onto the side of a wooded valley

Stayed in July 2023

No staff at the hotel when I arrived at 5pm until next morning, slight problem getting access but host was very helpfull

Stayed in June 2023

Nice location, within walking distance from bars and restaurants. Beautiful surroundings

Stayed in July 2023

A good place to stay for one night - a couple of nights! Hiking areas with nice views are very close) Note: clarify about breakfast in advance. At least during our stay, it was in the form of a relatively small set inside a vending machine (not a very optimal option to my mind, so I decided not to include it).

Stayed in January 2023

Walk from town, and especially from the train station with suitcases, was a little too far and uphill for us, may not be for some. Didn't mind the walk downhill to town to grab dinner, but the walk back uphill to the hotel after dinner was a little difficult and long, Next time we will stay in one of the hotels on the main downtown street.

Very nice place, quiet. Staff helpful. Room as advertised.

Stayed in October 2022

People coming in and out of the corridor were very noisy and noise travelled between rooms quite easily. my partner had to sleep with ear plugs the second night. Perhaps hard flooring outside the rooms isn’t such a good idea. Its a good walk to Bacharach, downhill there uphill back.

24hr checkin was easy and convenient. Room was clean along with the linen. Air con in room would have been great for the summer.

Stayed in October 2022

Contactless checkin, while simple, wasn’t easy to figure out. And with literally no one on site to answer questions, better multilingual signs, including once inside directing me to my room, would have been extremely helpful.

Great value, Quiet

Stayed in September 2022

The hotel is a bit of a walk from town (not strenuous and flat, but about 15 minutes duration), but on the plus side this makes it quiet and peaceful. It's also right across the street from an excellent winery to visit for tastings (Ratzenberger), and the scenery on the walk into town is beautiful so the location wasn't a problem for me.

Lovely rooms, one of the only places in town with air conditioning (which was very appreciated during my hot July visit), very quiet and peaceful. Self check-in was very easy, and it was great to have this option as my flight was very delayed so I arrived close to midnight. The hotel staff went above and beyond to help book a taxi for me short notice due to my late arrival!

Stayed in July 2022

Hotel is understaffed. Existing employees are unprofesional with little or no communication abilities. Poor knowledge of german and english. Although we were there for 5 nights towels and sheets were changed only after we requested, after 4 nights. No routine for housekeeping and cleaning of the rooms was respected. We could not communicate with personal or owner not even when the fire allarm started in middle of the night at 1 AM for no reason, sounding for 30 - 40 min. At reception there was no one and the emergency phone numer was disconnected. We had to call at Police and fire department ourselves since the fire alarm unit had not been conected to the fire department unit in the area. There is no breakfast possible outside weekends, although in our reservation was set as a permanent option. For breakfast we had to drive every morning 2 km to Bacharach.

Very nice part of the town with historic buildings.

Stayed in August 2022

Didn’t realize We were Quite so far from downtown, which wasn’t a problem, but with the heat, we only wanted to walk it once a day.

Room was great, check-in contactless - which felt a bit disconnected, but we could interact as needed. Very clean and updated.

Stayed in July 2022

Lack of any fresh food; I did not like having only a vending option. didn’t have the right coins to buy a water on a very hot evening. when they made the room up, the only thing I saw done was re folding the futon. did not fluff or rearrange pillow. Left unwashed dishes.

Lovely street front, balcony. Room was fine.

Stayed in July 2022

a water cooker

not applicable

Stayed in July 2022

Even though the booking info said no prepayment necessary, I was still emailed and asked to prepay. I refused, which they apparently accepted without further comment. The Hotel uses an online check-in system with the desk only being staffed for 2 hours in the morning. The information on how to pay online was not clearly communicated and only bank transfer was accepted, not the other payment providers like the info page claims they support. In the end I paid by instant transfer one day ahead of our stay and everything went smoothly, but the communication on this was not at all clear, especially during booking.

The hotel room is modern and nice, and my partner loved the air conditioning. Check-in and check-out went smoothly with the online form, I never even met a staff member except for the cleaning lady. Prices were fair as well!

Stayed in July 2022

Restaurant wasn't open in the evening - a shame because judging by the breakfast, it would have been good

A friendly family run hotel in a quiet location but easy walk to the centre of Bacharach (uphill back.) If you have children with you (we didn't) it would be very welcoming for them and a playground just up the road

Stayed in June 2022

would love a fridge in the room to keep some water cold as very hot day

nice spacious rooms, comfortable beds, quiet area, slept really well! enjoyed having Netflix available.

Stayed in June 2022