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Reviews of Hotel Zugbrücke Grenzau This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Brexbachstraße 11-17, 56203 Höhr-Grenzhausen, Germany

#5 of 7 hotels in Höhr-Grenzhausen

Guests' Choice

Review score

Based on 422 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8

  • Free WiFi

    8.5

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Showing 1 - 32

  • Reviewed: 29 May 2018

    • Leisure trip
    • Group
    • Elegance Double Room
    • Stayed 1 night
    • Submitted via mobile

    The lack of airconditioning. Sleeping was warm, and the morning workout was no fun because the fitness room was too hot, despite the open sliding door!

    The beds were comfortable and the rooms very clean. Breafast had a nice choice of foods, and the hotel offered a lot of activities both in and outside the hotel.

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Family with young children
    • Basic Double Room
    • Stayed 1 night

    Beautiful location with all amenities that you would expect in a hotel, wellness area, parking all available. It was great stay, we have marked this hotel for re-visit :-)

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Business trip
    • Family with young children
    • Basic Double Room
    • Stayed 2 nights

    I had ordered a deep tissue massage and that sure was a disaster. All she did was apply oils to my skin. I travel regularly but this massage was one of the worst. I did order a deep tissue massage not applying some oil to my skin and being charged 69 Euro. When I mentioned this, all they said: Sorry to hear that. But the rest of the stay was excellent. The spa can surely improve.

    Great German Breakfast

    Stayed in May 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • People with friends
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Don’t take a dinner here.It is awful and you will pay 30€ for a buffet.I’ve tried almost everything and there are no words to describe how terrible food here is...Surprisingly the breakfast was much better. The beds are not so comfortable. This is far away from 4* hotel. I would give max 3*

    Wellnes facilities and the area nearby hotel

    Stayed in April 2018

  • Reviewed: 18 February 2018

    • Leisure trip
    • Family with young children
    • Balance Double Room
    • Stayed 1 night

    The rooms could have a bit more character, they felt a bit sterile.

    Beautiful setting in the mountains, great facilities, and very friendly staff. Also great pool.

    Stayed in February 2018

  • Reviewed: 25 June 2017

    • Leisure trip
    • Couple
    • Balance Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Quite difficult to find the hotel even with a Satnav . and the layout of the hotel modern but confusing, however when you got used to it it got better ! Pizas at the outside restaurant were poor but the beer was excellent.

    Invalid parking close to main entrance. No problem with staff speaking English. Bathroom accessories and towels excellent. Good service and breakfast and dinner excellent.

    Stayed in May 2017

  • Reviewed: 5 June 2017

    • Leisure trip
    • Family with young children
    • Elegance Double Room
    • Stayed 1 night

    The hotel is impossible to find. The spa is over-rated. We could not get into the pool or the jacuzzi as they were small and always overcrowded with people. Only local Germans go here.

    Stayed in June 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Couple
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only tiny issue was that the finnish sauna was not operating when we were there.

    Excellent, helpful and friendly staff. Nice rooms and facilities. Fantastic pizza at Brexx and very good breakfast.

    Stayed in May 2017

  • Reviewed: 15 May 2017

    • Leisure trip
    • Group
    • Westerwald Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only dislike that I can think of is that the shower was built for a skinny person. Though the location is good for walks, the hotel itself is in a hole, a narrow valley. Hence there are no views to be had from rooms.

    Room ok. Dinner and breakfast buffets very good. Staff generally friendly and efficient. Great location for walks in the woods.

    Stayed in May 2017

  • Reviewed: 5 April 2017

    • Business trip
    • Solo traveller
    • Avance Double Room
    • Stayed 1 night

    Room was a little too small. I would recommend to check the reference pictures of this room category in the booking portal. The impression is that these pictures differ from the actual room size and the actual furniture placed in the room.

    Friendly staff, sports facilities excellent, excellent breakfast and dinner offerings, quiet location

    Stayed in March 2017

  • Reviewed: 16 August 2016

    • Leisure trip
    • Solo traveller
    • Elegance Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Buffet dinner wasn't very good plus not much choice Breakfast until 10:30 but if things ran out, they weren't refilled or replaced after 9:30am

    Great wellness facilities Good selection of fitness courses A la carte meals were perfect!

    Stayed in July 2016

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very good service, good breakfist, warmed up swimming pool and nice area to walk around.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Group
    • Basic Double Room
    • Stayed 2 nights

    A wonderful welcoming atmosphere and the most delicious cakes!

    Stayed in May 2018

  • Reviewed: 29 November 2017

    • Couple
    • Westerwald Double Room
    • Stayed 1 night

    The hotel is in a beautiful area. Perfect for trail running or walking.

    Stayed in November 2017

  • Reviewed: 17 November 2017

    • Business trip
    • Solo traveller
    • Balance Double Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to find the hotel entry at night.

    Nice surrounding. Very quiet.

    Stayed in November 2017

  • Reviewed: 7 June 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Carpet and the smell.

    Comfortable bed, nice bathroom and breakfast wonderful.

    Stayed in June 2017

  • Reviewed: 27 April 2017

    • Business trip
    • Solo traveller
    • Basic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Just WIFI signal in the room is a little bit weak.

    everything is perfect.

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Group
    • Balance Double Room
    • Stayed 1 night

    Good Breakfast but no expresso nor cappuccino available....

    Stayed in April 2017

  • Reviewed: 20 February 2017

    • With a pet
    • Leisure trip
    • Couple
    • Basic Double Room
    • Stayed 1 night

    The room was bit old unlike the picture on the website.

    great breakfast and good facilities for extra activities.

    Stayed in February 2017

  • Reviewed: 20 July 2016

    • Leisure trip
    • Solo traveller
    • Basic Double Room
    • Stayed 1 night

    Room was a older than it appeared in pictures but still very clean and well maintained

    Great breakfast, nice facilities on site, great location.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 February 2016

    • Business trip
    • Solo traveller

    Roomservice very negative!. Was told to receive all within 20min, in the end it took over one and half hour....mainly because I called again to ask what happened. They were forgotten, in the end came at last however without my beer I ordered.

    Really pleasant stay and good view! Hotel is located between high hills / mountains with typical German landscape and view. Really good location, hotel was guite good overall.

  • Reviewed: 22 September 2015

    • Leisure trip
    • Solo traveller

    They had no record of my booking through you. Fortunately they had a room available. Where did it go wrong at Booking.com end or hotel end?

    Good Hotel

  • Reviewed: 6 September 2015

    • Leisure trip
    • Couple

    The reception staff were quite busy but a warm welcoming smile and a fond farewell "thankyou for staying" "we hope to see you again" that kind of thing would make parting with cash easier. But honestly that's just a small thing. I love everything about this place!

    The location is beautiful. The complex is modern, contemporary, no expense spared on decor and quality. Comfortable rooms. Delicious and large variety of breakfast meals. We didn't stay long enough to fully appreciate everything the hotel and area had to offer. The cleaning/maintenance staff were really friendly and readily offered a warm greeting. Also a compliment to the reception staff for being pleasant and professional, thankyou for speaking English so well to us.

  • Reviewed: 13 May 2015

    • Business trip
    • Solo traveller

    -Room temperature could not be controlled whatsoever and the temperature was way too high for me (and it's not even summer...), of course I opened the window, but there so many birds twittering from 3.00 am on that I'd had to close it again.. :-) -The rooms have 'old fashioned' locks/keys which is unhandy if you step into a pitch dark room and then still have to place a card in a holder to get the electricity on in the room. -The room had 2 single beds and the beds are too small/short for a 2.00 cm/6Ft.5 Person (which is tall but not exceptional for western Europeans)

    -Friendly helpful staff -Blazing check in and check out -Clean room - superb free Gym !! I loved that. -Great and very complete breakfast, the coffee was horrible though... ;-)

  • Reviewed: 12 March 2015

    • Leisure trip
    • Couple

    Wifi was a nightmare to sign up to. For such a nice hotel it is missing a comfortable area for residents to sit and read / relax, for instance while a partner is having a beauty treatment. Also disappointing that very few appointments were available for beauty treatments. The hotel website / booking.com should flag that these should be booked in advance of arrival

    Hotel very clean and rooms absolutely fine for a short stay. Food fantastic; breakfast and evening buffets very very good.

  • Reviewed: 9 February 2016

    • Business trip
    • Solo traveller

    Restaurant is very good

  • Reviewed: 14 January 2016

    • Business trip
    • Solo traveller

    excellent hotel with great facilities. Good food in the restaurant and nice bar. Good facilities in the room and gym

  • Reviewed: 24 November 2015

    • Leisure trip
    • Couple

    small rooms, wellness area a bit crowded, no dates for trwatments available some days prior to arrival

    design, wellness space

  • Reviewed: 20 October 2015

    • Leisure trip
    • Couple

    Not many information translated in english; issues with the wireless.

    Fantastic for relaxing. The location was perfect.

  • Reviewed: 18 October 2015

    • Business trip
    • Solo traveller

    Room service menu is poor and only acailable in German. Food good though

    Location is lovely

  • Reviewed: 9 September 2015

    • Leisure trip
    • Family with older children

    nothing

    great location and great staff

  • Reviewed: 20 August 2015

    • Leisure trip
    • Couple

    WiFi wasn't great. No aircon could be annoying on hot days

    Location, breakfast, facilities

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 32

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