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Reviews of City Hotel Odense 3 stars

Hans Mules Gade 5, 5000 Odense, Denmark

#6 of 17 hotels in Odense

Guests' Choice

Review score

Based on 772 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.2

  • Location

    8.5

  • Facilities

    7.4

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    8

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Showing 1 - 75

  • Reviewed: 25 June 2018

    8.3
    Value for money acc to Danish standards
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Breakfast was basic. Room rather small. But I got what I paid for, so no complaints.

    Location is great, very close to the center. Very nice and friendly staff. Free coffee machine.

    Stayed in June 2018

  • Reviewed: 12 June 2018

    9.2
    A wonderful place to stay for work or pleasure!
    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights

    The hotel staff were very friendly and the rooms were very clean and well appointed. Very compact but this is usually the case with European hotels. The breakfast was delicious and the terrace was a wonderful place to spend the bright evenings.

    Stayed in June 2018

  • Reviewed: 22 May 2018

    6.3
    uncomfortable stay
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was a joke: far too narrow for two adults. Very small room that gets stuffy but if you open the window, the main busstop in front of the hotel keeps you awake.

    Friendly staff. Very close to tourist sites.

    Stayed in May 2018

  • Reviewed: 28 January 2018

    6.3
    It was a nice appartment, clean and quiet.
    • Business trip
    • Group
    • Apartment (2 Adults)
    • Stayed 1 night

    I missed a television in the bedroom and the stairs up to the appartment was narrow.

    It was a nice appartment, clean and quiet. Nice located in the city center.

    Stayed in January 2018

  • Reviewed: 21 December 2017

    5.8
    The location of the hotel is nice, close to the city center.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The shower was dirty and the water was staying inside as a result of no good drain. Really disgusting. Also the room was to small. I stayed in a single room with single bed. I do not reccomend this size of the room

    The location of the hotel is nice, close to the city center. Very good protected parking area. People in reception were very kind

    Stayed in December 2017

  • Reviewed: 28 October 2017

    10
    Comfortable and pleasant!
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Loved the possibility of renting a bike from the property. The Hotel Wifi worked incredibly well and it was a pleasure to converse with the hotel staff who were very helpful. Breakfast was great with healthy and nutritious food.

    Stayed in October 2017

  • Reviewed: 1 September 2017

    8.3
    A good basic hotel
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    There was no more place for my car at the parking of City Hotel, but you can leave your car at the parking of Radisson hotel for 50 DKK (Radisson hotel is just next to City Hotel)

    The location is perfect to visit the house of H.C. Anderson!!! It's only 3 minutes walking from the hotel! The staff is very friendly!

    Stayed in August 2017

  • Reviewed: 28 August 2017

    4.6
    Smelly and overpriced but friendly staff
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 14 nights

    The Queen room had a nice mattress however the duvet was too small for the bed. The Room had no kettle or fridge however if you needed hot drinks there was a coffee/tea machine downstairs The room was in a pretty dated style I had no end of problems with the bathroom. There was a lingering smell through out the stay and one morning I woke up to raw sewage in my shower! The Doors are key locked not via key cards which can be slightly frustrating and can lead to leaving the door unlocked for the whole day if you are in a rush! Talking to other people who where staying near by for the same event it seems as if I paid about 2x what everyone else did for a worse room (even if you exclude the raw sewage)

    The hotel was in a prime location within Odense, only 10 minutes walk away from the train station and 5 minutes walk from plenty of restaurants and bars. The breakfast was good however it could have done with some cooked options

    Stayed in August 2017

  • Reviewed: 12 August 2017

    7.5
    Overnight stay in Odense
    • Leisure trip
    • Group
    • Small Double Room
    • Stayed 1 night

    Both bed and room overall were small (but manageable for a one night stay).

    Basic but good quality breakfast. Option for parking on site (unfortunately it was full but staff directed us to free parking nearby). Staff were friendly and very helpful (our arrival was delayed and they were very accommodating) with good directions for our brief stay in Odense. Lift in building. Free tea and coffee.

    Stayed in July 2017

  • Reviewed: 7 August 2017

    5.0
    Worst booking i have ever had on booking.com
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    The bathroom was the most appauling bathroom i have come across. The smell from the bathroom drains was so awfull making it difficult to even stay in the room - Rm 103

    Stayed in August 2017

  • Reviewed: 5 August 2017

    9.2
    Nice hotel in a city which deserves only a short stay.
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night

    The hotel is at the immediate outskirts of Odense center. However, there a large scale construction going on, which complicates navigation by foot. The city doesn't offer much, besides Hans Christian Andersen museum and a small picturesque center. The WiFi login process is overcomplicated, and the connection is reasonable, not more.

    The staff is friendly and helpful. The room is very clean and cozy. The breakfast is very good. The on-site parking is convenient, though the need to pass at the reception and obtain the access code to the parking complicates the check-in process.

    Stayed in August 2017

  • Reviewed: 27 July 2017

    6.7
    The room was not so clean.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was not so clean. There was hair in the bathroom on the floor and on the walls. But the location is really good and the staff is very friendly.

    Stayed in July 2017

  • Reviewed: 29 June 2017

    7.9
    Good hotel to stay for a few days
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    The hotel is simple and a bit old fashioned, but for this price it is a really good deal.

    Staff was really nice and helpful. Bed was good. "Rooftop terrace". Nie breakfast. Close to the station and public transport bus.

    Stayed in June 2017

  • Reviewed: 15 May 2017

    5.4
    Good Location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Mold in the shower and old furniture piled in the hallway by the stairs. We told reception about the mold and we were told that something in the water causes it. Our room overlooked a bunch of garbage bins, so it was bit noisy.

    The location and free parking

    Stayed in May 2017

  • Reviewed: 13 January 2017

    9.2
    The location is great, less than a km walk from the train...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Maybe a quite basic bathroom, but cool still.

    The location is great, less than a km walk from the train station. The staff is great and the breakfast is awesome.

    Stayed in January 2017

  • Reviewed: 15 October 2016

    9.2
    Hotel has a private parking, a free coffee machine.
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 1 night

    Hotel has a private parking, a free coffee machine. We've booked a room for 3 persons, when we arrived these were not such a room, but lady at the reception gave us 2 rooms for the same price.

    Stayed in September 2016

  • Reviewed: 21 August 2016

    8.8
    Good central place in Odense
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    It was hard to reach by car, even though in the centre of town, because of the one way system, road works, pedestrian area

    Very good location for visiting the old centre; decent facilities, nice rooms

    Stayed in July 2016

  • Reviewed: 14 August 2016

    6.7
    clean hotel with small rooms
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Small room, need renovation (notihg was really broken, but everything was very old and outdated). Room was facing busy street and was placed in ground floor, so pedestrians could easily look inside. TV had only 4 dannish channels, slow speed WiFi, and breakfast could be improved (they didn't even had scrambled eggs and frankfutrer sausages).

    One of the cheapest hotel options near Odense center. Free chocolate, and the cheapest bike rent (although still expensive in my opinion) in Odense. Despite room and furniture was outdated, everything was super-clean.

    Stayed in August 2016

  • Reviewed: 27 July 2016

    9.6
    Excellent city center hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Sorry they didn't do an evening meal.

    Great location for visiting Odense and appreciated their car park. The staff were very helpful and all spoke good English. The breakfast was good.

    Stayed in July 2016

  • Reviewed: 15 July 2018

    10
    Great .
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Nothing

    Great ....

    Stayed in June 2018

  • Reviewed: 9 July 2018

    7.9
    Hotel staff were exceptionally friendly, very accomodating...
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel staff were exceptionally friendly, very accomodating and helpful. This def stood out

    Stayed in July 2018

  • Reviewed: 9 July 2018

    9.6
    A very good hotel for tourists
    • Business trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room is quite small.

    The location is very good for city tour.

    Stayed in June 2018

  • Reviewed: 18 June 2018

    9.2
    Hotel recommendable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Heavy curtain instead of shower cubicle

    Hotel located near city center, free coffee /tee/chocolate , nice staff, big bathroom

    Stayed in May 2018

  • Reviewed: 18 June 2018

    7.1
    Good option only if you prefer to stay at the city centre
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The decor is very much outdated.

    Very convenient location and good breakfast

    Stayed in June 2018

  • Reviewed: 4 June 2018

    9.2
    Nice, central hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    No air conditioning

    Very kind, efficient staff. Nice location. Free parking. Very spacious room. Better than expected based on reviews.

    Stayed in May 2018

  • Reviewed: 2 June 2018

    7.1
    Reception staff very friendly
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room very small

    Hotel in perfect location. Free parking

    Stayed in June 2018

  • Reviewed: 1 June 2018

    9.2
    Excellent choices
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    GreT staff clean modem good breakfast

    Stayed in May 2018

  • Reviewed: 19 May 2018

    8.8
    A great place
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No front ramp access

    Very Pleaseant

    Stayed in May 2018

  • Reviewed: 18 May 2018

    7.1
    An average stay
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A very basic hotel, only provides plastic cups

    Very close to city centre, breakfast is good

    Stayed in May 2018

  • Reviewed: 13 May 2018

    7.1
    it served it purpose perfectly thanks
    • Business trip
    • Group
    • Small Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Staff very friendly. Good atmosphere in general

    Stayed in May 2018

  • Reviewed: 17 April 2018

    10
    Complete satisfaction and consideration for their guests
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Friendliness

    The comfort of the beds, cleanliness, superb breakfast

    Stayed in April 2018

  • Reviewed: 19 March 2018

    10
    Value fir money
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pænt, rent, centralt beliggende. Her får man meget for pengene

    Stayed in March 2018

  • Reviewed: 4 March 2018

    9.6
    I prefer a harder pillow, but managed with the two softer...
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 5 nights

    I prefer a harder pillow, but managed with the two softer ones. I should of asked, but not really a big issue.

    Stayed in March 2018

  • Reviewed: 22 December 2017

    7.5
    Coffe free
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Coffe free

    Stayed in December 2017

  • Reviewed: 20 November 2017

    8.3
    All is wells
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Price

    Location

    Stayed in November 2017

  • Reviewed: 7 October 2017

    5.8
    The shower was NOT functional
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The shower was NOT functional

    Stayed in September 2017

  • Reviewed: 31 August 2017

    8.3
    Great location to see old town Odense
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No bar

    Location

    Stayed in August 2017

  • Reviewed: 30 August 2017

    7.1
    very hot at night.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    very hot at night. if open the window it's noisy.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    10
    Excellent hotel.
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    Excellent hotel. Good communication with staff. Room was so cleaned. Recommended

    Stayed in August 2017

  • Reviewed: 25 August 2017

    5.4
    Close to the old town
    • Leisure trip
    • Couple
    • Double Room with Extra Bed
    • Stayed 1 night

    We ordered triple room. Third bed was a sofa bed and it was only 80 cm wide, which is out of any standard for an adult person.

    Nothing in particular.

    Stayed in August 2017

  • Reviewed: 14 August 2017

    6.3
    Rooms were very small. They had parking but it was small and usually full and hard to get into.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very good.

    Stayed in August 2017

  • Reviewed: 5 August 2017

    10
    sa situation
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    sa situation

    Stayed in July 2017

  • Reviewed: 1 August 2017

    4.6
    Room 108 Terrible bed quality
    • Couple
    • Double Room with Extra Bed
    • Stayed 1 night

    Room 108 Terrible bed quality

    Stayed in July 2017

  • Reviewed: 4 July 2017

    5.4
    Good location, 5 minutes walk to the city centre .
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    Bathroom was dirty .

    Good location, 5 minutes walk to the city centre . Good breakfast.

    Stayed in July 2017

  • Reviewed: 15 June 2017

    7.9
    Decent sized room with big place to store clothes
    • Business trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Decent sized room with big place to store clothes

    Stayed in June 2017

  • Reviewed: 7 June 2017

    10
    The perfect stay.
    • Group
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Pillows too soft

    The rooms lovely and spacious

    Stayed in June 2017

  • Reviewed: 4 June 2017

    7.5
    The location is superb.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is very basic. Quality of internet connection was poor.

    The location is superb. Personnel was friendly.

    Stayed in June 2017

  • Reviewed: 31 May 2017

    7.9
    Great location...so so hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The beds were awful as was the parking facility

    The breakfast was very good.

    Stayed in May 2017

  • Reviewed: 13 March 2017

    7.1
    Nice place to stay for a night or two.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The internet in our room was very poor and almost not excisting.

    We got what we expected - so it was OK.

    Stayed in March 2017

  • Reviewed: 20 December 2016

    7.5
    Okay hotel with good location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    - limited selection at breakfast - uncomfortable (too soft) bed

    - good location - friendly and helpful staff - cozy small-hotel atmosphere

    Stayed in December 2016

  • Reviewed: 23 October 2016

    8.8
    Very good breakfast, Nice fee hot chokolat
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very good breakfast, Nice fee hot chokolat

    Stayed in October 2016

  • Reviewed: 4 October 2016

    6.7
    Good staff and breakfast
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Facilities need renovating (bad indoor air)

    Good staff and breakfast

    Stayed in October 2016

  • Reviewed: 7 August 2016

    10
    Enjoyable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Could not connect to WiFi in our room.

    Location, free car parking, friendly staff.

    Stayed in August 2016

  • Reviewed: 3 August 2016

    7.5
    Convenient location.
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 2 nights

    Convenient location. Staff is so nice and helpful.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 April 2016

    7.5
    Friendly staff.
    • Leisure trip
    • Couple

    Parking very cramped, so difficult to maneuver the car when trying to fit it in as the last one arriving. Double bed was in fact 2 separate beds.

    Friendly staff. Good breakfast. Possible to play billard (even if the sticks were not in a good shape) and ping-pong at the basement. Free coffee/tea/hot chocolate all day. Free hotel parking. Location at a walking distance from the city centre.

  • Reviewed: 30 October 2015

    7.5
    Good city location, friendly and qualified staff, nice relax...
    • Business trip
    • Group

    The building is very old and that mirrors into the rooms which are to some extent a bit outdated in style and material. Bathroom is very basic.

    Good city location, friendly and qualified staff, nice relax areas, the free coffee and cookies around the day, Wifi worked well.

  • Reviewed: 25 September 2015

    9.2
    Very supportive of our agenda to go bicycle touring, not...
    • Leisure trip
    • Couple

    Very supportive of our agenda to go bicycle touring, not only arranging multi-day bike rentals in-house, but storing our luggage for 4 days at no charge.

  • Reviewed: 5 August 2015

    6.7
    The location is the best in the city, so you can park in the...
    • Leisure trip
    • Couple

    The shower was unnaceotable, dirty, with fongus, disgusting

    The location is the best in the city, so you can park in the hotel for free and walk to the most famous places in the city

  • Reviewed: 13 July 2015

    9.6
    Location.
    • Leisure trip
    • Couple

    Location. Walkable from Railway Station with light luggage but short taxi ride otherwise. Very easy walking distance of Hans Christian Andersen houses, Cathedral, Town Hall, Pedestrianised Shopping streets, River Cruise etc. A truly splendid old Restaurant - like a Shakespearian Tavern - Den Gamle Kro (The Old Inn) is under the same ownership and an excellent venue for Dinners about 200 yards walk.

  • Reviewed: 7 June 2015

    9.2
    Friendly staff.
    • Leisure trip
    • Solo traveller

    I can't say something bad. Everything was like in the fairytale.

    Friendly staff. Good location. It's near from the Hans Christian Andersen Museum.

  • Reviewed: 26 April 2015

    8.3
    Close proximity to restaurants, shops, bars etc.
    • Business trip
    • Solo traveller

    Unfortunately poor choice at breakfast, would have been nice to be able to have toast.

    Close proximity to restaurants, shops, bars etc.Free secure on site parking.Free coffee available at all times.

  • Reviewed: 6 May 2016

    9.2
    Free and secure parking.
    • Business trip
    • Solo traveller

    Free and secure parking. Hotel seem newly refurbished. very good value for money. I will go there anytime again.

  • Reviewed: 3 April 2016

    9.6
    Extremely friendly and helpfull staff
    • Leisure trip
    • Couple

    Extremely friendly and helpfull staff

  • Reviewed: 13 March 2016

    7.1
    Super nice staff.
    • Business trip
    • Solo traveller

    The hotel felt and smelled old and worn out.

    Super nice staff.

  • Reviewed: 28 January 2016

    9.6
    Close to city center and railway station.
    • Business trip
    • Solo traveller

    Close to city center and railway station. Excellent staff. Value for money. Nice business hotel

  • Reviewed: 17 November 2015

    5.8
    Staff not qualified.
    • Business trip
    • Solo traveller

    Staff not qualified. Payment of accommodation and billing became an (almost) endless story.

  • Reviewed: 7 October 2015

    6.7
    Breakfast spread was very good
    • Leisure trip
    • Solo traveller

    Small room, no elevator so getting luggage up & down stairs could prove difficult

    Breakfast spread was very good Location very central

  • Reviewed: 20 August 2015

    8.3
    Good location close to the train station and a short walk to...
    • Leisure trip
    • Family with young children

    The bed wasn't the most comfortable I've slept in.

    Good location close to the train station and a short walk to the centre of town.

  • Reviewed: 25 July 2015

    7.5
    Walking distance to city center.
    • Leisure trip
    • Couple

    This hotel is due for renovation

    Walking distance to city center. Parking facility of the hotel can be used till 14:00H after checking out.

  • Reviewed: 14 June 2015

    8.8
    Easy parking if you get there early
    • Leisure trip
    • Couple

    Easy parking if you get there early

  • Reviewed: 9 June 2015

    7.9
    Good value for Money.
    • Solo traveller

    Good value for Money. Very friendly reception service. Parking on the back yard.

  • Reviewed: 19 May 2015

    10
    Location, friendly staff, comfort, great breakfast!
    • Leisure trip
    • Couple

    We don't have anything negative to say about this hotel.

    Location, friendly staff, comfort, great breakfast!

  • Reviewed: 7 May 2015

    7.9
    Place
    • Business trip
    • Solo traveller

    Bed was too soft for me.

    Place

  • Reviewed: 16 April 2015

    7.9
    Staff has been very friendly and very helpful.
    • Business trip
    • Solo traveller

    Except coffe only cold breakfast.

    Staff has been very friendly and very helpful.

  • Reviewed: 3 February 2015

    10
    free parking in free wi-fi.
    • Leisure trip
    • Couple

    free parking in free wi-fi.

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