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Reviews of Helnan Phønix Hotel 4 stars

Vesterbro 77, DK-9000 Aalborg, Denmark

#10 of 14 hotels in Aalborg

Guests' Choice

Review score

Based on 234 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    9.2

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights

    Old hotel, breakfast could be better. No slippers on the room and no allowance to change room temperature.

    Center of the Aalborg, good staff, good price.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    9.0
    Ideal for our visit
    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights

    The breakfast was excellent the room was clean and comfortable and the hotel was in a location that suit us perfect.

    Stayed in February 2024

  • Reviewed: 11 January 2024

    9.0
    Cosy hotel with clean and comfortable rooms close to the central train station
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    There was nothing that I did not like. All was good!

    Comfortable beds, spacious rooms. Clean hotel, situated in walking distance to the train station. Very nice breakfast. Friendly staff. All in all a cosy hotel, and I would definitely stay there again.

    Stayed in January 2024

  • Reviewed: 18 December 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Provides what I need for my regular visits to Aalborg.

    Always a pleasure to stay at the Phønix. A very central location, quiet and a pleasing atmosphere.

    Stayed in December 2023

  • Reviewed: 2 December 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor in room a bit dated and some of the furnishings like cushion covers were not very clean

    Great fitness centre

    Stayed in November 2023

  • Reviewed: 9 November 2023

    7.0
    Comfort.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    There was too much meat and the Scrambled eggs were not delicious no taste, too little fruit and vegetables. the cheese was like rubber no taste. The breakfast was not good at all.

    Nice and Clean.

    Stayed in November 2023

  • Reviewed: 1 November 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly and professional reception. The business center is just behind the reception in the lobby. I used it for working the whole afternoon after checking out before catching up my flight in the evening. Recommended.

    Stayed in September 2023

  • Reviewed: 10 October 2023

    7.0
    A pleasant stay in a nicely located hotel close to the center of Aalborg.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The bathroom has a good size with shower, sink and toilet but looks a bit outdated. The shower curtain was not wide and long enough. It would be nice if the room would have a safe for your valuables, so that you don't have to carry those with you.

    Room was clean and provided with a good bed and good pillow, a comfortable chair to sit and relax and a small desk with chair to work at. The breakfast was very good with a lot of different cold and hot food to chose from.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Thin walls

    Really nice hotel, great location, staff and breakfast

    Stayed in September 2023

  • Reviewed: 12 September 2023

    7.0
    Good stay, but it could be better
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    Got the room with a street view. Bad ventilation in the room. No air conditioning. You can open the window, but there is a noisy street with the intensive traffic. No kettle, no fridge. WC flush button stucks and the water flows if you won't stop it manually, that's a bit annoying.

    Great location, very close to everything in the city centre. Bed was very soft and cosy. Very fast wi-fi.

    Stayed in September 2023

  • Reviewed: 6 September 2023

    9.0
    Great experience!
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Should provide Toothpaste and toothbrush to the guests.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    8.0
    A great place to experience the scandinavian charm of the old and laid back Denmark!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Everything has been standardized to match the 3/4 stars status, but as could/should be expected with an old building such as this one most corridors, rooms and halls are uneven and a bit run down. So I found it a bit expensive for what it actually was - on the other hand, it's quite charming and laid back.

    Nice old hotel with several wings and multiple corridors. It's well refurbished with a pleasant balance between old charm and a few modern fittings. The lobby and dining room are great and cozy. It's close to the center and provides sufficient parking opportunities (not gratuitous though) in the vicinity.

    Stayed in August 2023

  • Reviewed: 30 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast and hotel location was very good

    Stayed in June 2023

  • Reviewed: 15 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The fruit juice dispenser. Poor qualitymjuice

    Very good buffet breakfastwtih plenty of choice and good coffee

    Stayed in July 2023

  • Reviewed: 14 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No tea or coffee making facilities in the room

    Location

    Stayed in July 2023

  • Reviewed: 24 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    If you open the Windows the noise from street is very loud, could be good with air con so avoide to open Windows. The parking should be free or cheaper.

    Stayed in June 2023

  • Reviewed: 24 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Charmerende hotel God morgenmad

    Stayed in June 2023

  • Reviewed: 12 June 2023

    9.0
    excellent choice in the centre of Aalborg.
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    perfect central location. easily accessible with the car and very good parking facilities.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    9.0
    Quite place, close to sea and center.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Regarding breakfast, it should be possible to toast bread.

    Quiet, clean, comfortable. A lot of space in the room, table, sofa ... all you need to relax after work.

    Stayed in June 2023

  • Reviewed: 21 May 2023

    8.0
    Very good
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    To pay for the parking

    It was all very good

    Stayed in May 2023

  • Reviewed: 18 May 2023

    8.0
    Old style but...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It must have the oldest elevator i have seen in my life. Also the oldest charging ports for electric vehicles i ever seen, that one need an upgrade, there are plenty of solutions connectws to parking apps nowadays plus the ones they got look dangerous to use..

    Location, very near of everything in Aalborg. Good and easy access parking. Good breakfast. The room had more space then I expected, was comfy.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    8.0
    Big rooms in a great location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    In our five day stay our room missed being cleaned twice during our stay. We were on the top (5th) floor but the lift only goes to the 4th floor so we had to drag our luggage up the last level on a winding staircase. Admittedly the staff offered us a room on a lower level if the stairs were an issue. We overlooked the hotel rear courtyard and on some evenings the noise from the courtyard was excessive but reduced if we closed our windows (a bit difficult on a warm evening as the hotel isn't air conditioned). The shower has the dreaded "Psycho" shower curtain so the bathroom floor is soaked after a shower. Breakfast for Scandinavian taste was probably OK but we found it a bit limited. Some fresh fruit would be good and proper quality cereals would improve things. Breakfast staff couldn't keep up with refilling breakfast items or clearing tables on busy weekend mornings. Parking was a bit overpriced but so is parking in most hotels in Denmark cities.

    Great location across the road from the old town walking streets and close to the harbour front. Plenty of easy to access parking. Excellent large sized room and very comfortable arm chairs with ottomans. Nice decor in the lobby area and very helpful reception staff. Water pressure in the shower is good and general plumbing is good considering the age of the building. The WiFi is fast and reliable and easy to access. Morning coffee was almost drinkable (all relative I guess).

    Stayed in May 2023

  • Reviewed: 3 March 2023

    8.0
    Very good
    • Business trip
    • Group
    • Double Room
    • Stayed 4 nights

    very good

    Stayed in March 2023

  • Reviewed: 9 February 2023

    8.0
    love it
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Good breakfast - nice and clean

    Stayed in February 2023

Showing 1 – 25

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