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Reviews of Radisson Collection Royal Hotel, Copenhagen 5 stars

Hammerichsgade 1, 1611 Copenhagen, Denmark

#53 of 102 hotels in Copenhagen

Guests' Choice

Review score

Based on 216 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.4

  • Location

    9.3

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.2

  • Free WiFi

    8.2

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Showing 1 - 48

  • Reviewed: 13 June 2018

    • Business trip
    • Couple
    • Collection Superior Room with Tivoli View
    • Stayed 3 nights
    • Submitted via mobile

    The room is very small and if you have two luggage’s not much space in the room to put them. I feel they are quiet smaller than some of the rooms I have stayed in Tokyo.

    The hotel is located in the nice location closer to Kobenhavn central station, Tivoli Gardens and short walk to Stroget. The hotel rooms are recently renovated and they are in good condition. The staffs were very friendly especially the staffs managing the breakfast buffet section.

    Stayed in June 2018

  • Reviewed: 9 June 2018

    • Business trip
    • Couple
    • Collection Corner Premium Room
    • Stayed 2 nights

    number of shelves in the cupboard should be augmented. Air con in the gym would be welcome as teperatures in june were very high. Offer a larger variety of vegetables at the breakfast buffet.

    Service : very nice and warm welcome at te reception desk. Room service incredibly quick and efficient. Room: we enjoyed a corner room with a paroramic magnificient view over Tivoli Garden and the city. Luminous. Design: very nice scandinavian modern design Breakfast : well organized with several at the order options of good quality. Very large and well equiped gym. I strongly recommend the place.

    Stayed in June 2018

  • Reviewed: 1 June 2018

    • Leisure trip
    • Family with young children
    • Collection Room
    • Stayed 3 nights
    • Submitted via mobile

    They try and push you into a twin room despite clearly requesting a double. This starts the stay off with an argument and creates unnecessary stress at the point when you are supposed to be relaxing.

    Location is excellent, staff generally very good.

    Stayed in May 2018

  • Reviewed: 30 May 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No coffee available if you get down to breakfast before 06.30 for business people who have to leave early.. and then there was a queue for coffee

    The guy on reception was great. I had a particular problem and he went above and beyond to help solve it

    Stayed in May 2018

  • Reviewed: 29 May 2018

    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Hotel is overvalued. We booked this hotel on the premise that it is a 5 star hotel, but it has few facilities. The gym is actually permission to use a public gym next door that was overcrowded when we investigated it. The staff were all incredibly friendly, but would benefit from better training in getting meal orders right, dealing with requests sent well in advance etc The hotel is very tired. Our room was very hot and the bedding uncomfortable. The hotel is situated right on top of the tracks to the main train station and even from the 18th floor we could hear the friction between train and rail as the carriages negotiated the bends in the rail.

    The hotel is right on the door step of the busy Tivolli area, but that does come with the drawback of lots of noise when you are trying to sleep. The staff were exclusively friendly and welcoming.

    Stayed in May 2018

  • Reviewed: 23 May 2018

    • Leisure trip
    • Couple
    • Collection Room
    • Stayed 4 nights
    • Submitted via mobile

    There were some growing pains with the remodel. Our bathroom, for example, didn’t have curtains (in the shower! Overlooking the building next door!) so we had to be moved to a different room. A small amount of stress ensued when they said no other rooms were available, but they called our room 10 minutes later to let us know they found a new room. The entire interior of the building smelled like paint. There were paint cans in the hallways.

    The new redesign is very pretty, contemporary, and comfortable. I loved the history and the chairs. Design buffs will love staying here.

    Stayed in April 2018

  • Reviewed: 20 May 2018

    • Business trip
    • Solo traveller
    • Collection Corner Premium Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was uncomfortable and the duvet far too hot, not proper down, more like an artificial substance and hence too hot. The room was large but basic.

    Stayed in May 2018

  • Reviewed: 17 May 2018

    • Leisure trip
    • Couple
    • Collection Corner Premium Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast hot counter need to be improved .Hardly anything for vegetarians is available. Hotel should have an executive lounze

    Location and accessibility to all important places of interest

    Stayed in April 2018

  • Reviewed: 8 May 2018

    • Leisure trip
    • Couple
    • Collection Superior Room with Tivoli View
    • Stayed 3 nights

    Nowhere in the shower to put shower gel or soap so had to be put on the floor. The beds had an extra 'mattress' on top which moved around too easily which was a safety issue when sitting on the edge of the bed.

    The location was excellent. The staff were friendly and helpful. There were four elevators so no waiting to gain access to the upper floor rooms. Good selection of food at breakfast.

    Stayed in April 2018

  • Reviewed: 26 April 2018

    • Leisure trip
    • Couple
    • Collection Superior Room with Tivoli View
    • Stayed 3 nights
    • Submitted via mobile

    We could not check in until 5.30pm as the room was still being cleaned. Concierge was not helpful when his assistance was requested. Housekeeping did not top up the coffee supplies etc, Pillows were very soft and uncomfortable. The room was an upgrade so I dread to think what a standard double was like. Definitely not a 5 star hotel.

    Friendly bar staff, location for city centre

    Stayed in April 2018

  • Reviewed: 19 April 2018

    • Business trip
    • Solo traveller
    • Suite
    • Stayed 2 nights

    Choice of TV channels are very Danish oriented and therefor less attractive for foreigners such as me. That said, there is much more value in visiting the city than watching the fantastic big HD screen in the room.

    Friendliness of the staff, quality and choice of the breakfast. Refurbished room at high standard.

    Stayed in April 2018

  • Reviewed: 15 April 2018

    • Business trip
    • Solo traveller
    • Suite
    • Stayed 2 nights

    Make sure you have breakfast early, as the hotel is very large and it can become crowded.

    This hotel exceeded my expectations. I truly enjoyed the Arne Jacobsen decor, not only the iconic furniture. Everything was new and fresh. The bed was stylish and very comfortable, and the bathroom was astonishingly chic. In addition, the breakfast was excellent and what one expects at a 5-star hotel.

    Stayed in April 2018

  • Reviewed: 12 April 2018

    • Leisure trip
    • Couple
    • Collection Corner Premium Room
    • Stayed 2 nights
    • Submitted via mobile

    Free parking would be very welcome. And even after we paid for it, we still received a ticket, which was a lot of hassle to cancel. Slippers in the room would be nice.

    The breakfast buffee and food at the restraunt (especially the risotto!) was amazing. The staff was very helpful and friendly in general. The view from our 18th floor room was beatiful. Air conditioning was quiet and worked well.

    Stayed in April 2018

  • Reviewed: 8 April 2018

    • Leisure trip
    • Couple
    • Collection Room
    • Stayed 2 nights

    The use of cards to operate the lift and lights wasn't explained to us and so we spent quite a ling time wondering why the lift didn't start to operate when we pressed the button. The same with trying to turn the lights on in the room. The left-hand window in our room didn't open.

    Stayed in April 2018

  • Reviewed: 7 April 2018

    • Leisure trip
    • Couple
    • Collection Superior Room with Tivoli View
    • Stayed 1 night
    • Submitted via mobile

    Building work woke us up at 7 am. Not ideal when you are booking into a hotel to relax... Drilling started as soon as we checked in but didn’t expect such an early awakening.... Offered 15% discount which really wasn’t enough compensation....The room was nice but tiny, despite being a superior room.

    Very comfy bed

    Stayed in April 2018

  • Reviewed: 6 April 2018

    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    The whole experience. The staff were so helpful and friendly. Couldn't do enough for you. Very impressed with the decor. The room was amazing - had a suite and well worth the money. The views were spectacular. Very clean and comfortable.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • People with friends
    • Collection Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was highly professional and very friendly, the location was amazing, the room was big and had a nice view on Tivoli amusement park. The breakfast was delightful with a variety of food.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Group
    • Collection Room
    • Stayed 3 nights

    The heating in the room was awful - the a/c controller didnt allow you to adjust the temperature properly so it was either freezing cold or boiling hot Also, the old heating system vents let cold air blow through

    Great central location, right by the Railway station. Downside to this was that it was quite noisy

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights

    The room we stayed in had a wonderful view over Tivoli Gardens. Being situated next to the train station also made it easy to travel for one-day excursions.

    Stayed in April 2018

  • Reviewed: 18 June 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Bathroom rather cramped. Corridors very warm but room nice and cold

    Clean comfortable room

    Stayed in June 2018

  • Reviewed: 17 June 2018

    • Leisure trip
    • Couple
    • Collection Corner Premium Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms .

    Location, staff, breakfast

    Stayed in June 2018

  • Reviewed: 17 June 2018

    • Leisure trip
    • Family with young children
    • Collection Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very clean, love the room and the beds, excellent location!

    Stayed in June 2018

  • Reviewed: 16 June 2018

    • Leisure trip
    • Solo traveller
    • Collection Superior Room with Tivoli View
    • Stayed 2 nights
    • Submitted via mobile

    Rail track noise

    views

    Stayed in June 2018

  • Reviewed: 13 June 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The view

    Stayed in June 2018

  • Reviewed: 9 June 2018

    • Leisure trip
    • People with friends
    • Collection Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and room size

    Stayed in June 2018

  • Reviewed: 8 June 2018

    • Business trip
    • Group
    • Collection Superior Room with Tivoli View
    • Stayed 5 nights

    The salmon was perfect

    Stayed in June 2018

  • Reviewed: 7 June 2018

    • Leisure trip
    • Family with young children
    • Collection Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!!! It was perfect.

    Everything - the decor, the location, the staff.

    Stayed in June 2018

  • Reviewed: 5 June 2018

    • Business trip
    • Couple
    • Collection Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything. Staff, location, cleanliness, room and not to mention the free upgrade

    Stayed in June 2018

  • Reviewed: 1 June 2018

    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights

    2 million bucks spent on the bar but only one barman...wierd

    bed and bedding awesome

    Stayed in May 2018

  • Reviewed: 1 June 2018

    • Business trip
    • Solo traveller
    • Collection Corner Premium Room
    • Stayed 2 nights

    very noisy/bad location/not 5*

    room + view

    Stayed in May 2018

  • Reviewed: 30 May 2018

    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Tiny bathroom in single room even for a thin person. Windows poorly washed giving little sight

    Very central, friendly staff, good bed

    Stayed in May 2018

  • Reviewed: 17 May 2018

    • Business trip
    • Family with young children
    • Collection Room
    • Stayed 3 nights

    bed not comfortable- safety standard is low

    staff was amazing

    Stayed in May 2018

  • Reviewed: 11 May 2018

    • Leisure trip
    • Couple
    • Collection Room
    • Stayed 2 nights
    • Submitted via mobile

    small room

    location

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Couple
    • Collection Corner Premium Room
    • Stayed 2 nights

    11th floor & exceedingly noisey - unable to sleep for 2 nights.....

    11th floor & exceedingly noisey - unable to sleep for 2 nights.....

    Stayed in May 2018

  • Reviewed: 6 May 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Impolite staff all over, except for the main manager

    Gym

    Stayed in May 2018

  • Reviewed: 5 May 2018

    • Business trip
    • Group
    • Single Room
    • Stayed 4 nights

    Bathroom was somewhat small - not much room to maneuver.

    Wonderful location, great breakfast, some cool architecture. Staff were great.

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Leisure trip
    • Group
    • Collection Room
    • Stayed 4 nights
    • Submitted via mobile

    Beds too soft.

    The free apples and biscuits and the mint flavoured water in the reception.

    Stayed in April 2018

  • Reviewed: 2 May 2018

    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    Cleanliness needs improvement

    Location, Breakfast

    Stayed in May 2018

  • Reviewed: 30 April 2018

    • Business trip
    • Solo traveller
    • Collection Room
    • Stayed 4 nights

    Breakfast was truly amazing - loved it thank you. Fitness facility was great as well.

    Stayed in April 2018

  • Reviewed: 29 April 2018

    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    .

    .

    Stayed in April 2018

  • Reviewed: 22 April 2018

    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    Good services

    Service for breakfast can be improved.Add few options at hot food counter .

    Stayed in April 2018

  • Reviewed: 21 April 2018

    • Business trip
    • Couple
    • Collection Superior Room with Tivoli View
    • Stayed 3 nights
    • Submitted via mobile

    Most of it

    Stayed in March 2018

  • Reviewed: 11 April 2018

    • Business trip
    • Solo traveller
    • Collection Room
    • Stayed 2 nights
    • Submitted via mobile

    Expensive but that's Copenhagen in general. Checkout could have been quicker.

    Great location and had a beautiful view over Tivoli from my room.

    Stayed in April 2018

  • Reviewed: 11 April 2018

    • Leisure trip
    • Couple
    • Collection Corner Premium Room
    • Stayed 3 nights
    • Submitted via mobile

    The airplay is not functioning.

    Location.

    Stayed in April 2018

  • Reviewed: 11 April 2018

    • Business trip
    • Group
    • Collection Superior Room with Tivoli View
    • Stayed 1 night

    The bed was extremely soft and comfortable. There was also a nice sofa and table set up in the room so I could get a bit of work done while there.

    Stayed in April 2018

  • Reviewed: 10 April 2018

    • Business trip
    • Couple
    • Collection Room
    • Stayed 2 nights
    • Submitted via mobile

    Wi-Fi very slow and bad connection

    Exelent service and fantastic fitness studio

    Stayed in April 2018

  • Reviewed: 7 April 2018

    • Leisure trip
    • Couple
    • Collection Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    New

    Stayed in March 2018

  • Reviewed: 7 April 2018

    • Leisure trip
    • Couple
    • Collection Corner Premium Room
    • Stayed 3 nights

    Great view!! Upgrade to corner suite ;)

    Stayed in April 2018

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Showing 1 - 48

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