Lack of any service

Nothing much

Stayed in March 2024

I booked it as it said a wellness centre and believed it it had a sauna and facilities. When asking the staff they said they got rid of them when renovating. I only really booked it because it had spa/ wellness facilities, so I think booking.com should make it clear as it filtering hotels I always click spa facilities, this one did come up and said wellness centre. Another thing is our room wasn’t cleaned? We were left towels, but not teas and coffee for the next morning so I had to go down to the reception late at night when I realised. And be warned the beds are so so hard. It was quite pricey but I did believe I was getting the Radisson blu style and quality. But I think the renovation only makes it look like a raddisson, defo one of the worst 4 star I’ve stayed in.

It is beautiful! The staff were amazing, so friendly and helpful. Great location to get onto the metro.

Stayed in March 2024

Shower pressure was poor. Bathroom door wouldn't shut unless fully locked. Paid extra for a second person in the room (accidentally only put 1 on booking) but on checking there is not normally an additional cost and it was £60. This did not include breakfast. Not many places to put clothes. No warning about works going on in the hotel Tea and conplentaries were not topped up 2 wine glasses but 1 one tiny (not much when having a glass of wine together)

View was fantastic

Stayed in March 2024

The heating was off due to works and no information provided in advance as they were aware but didn't want to lose the booking

Nice hotel with big areas

Stayed in March 2024

The room was dirty upon arrival The minibar was full of old dried liquids on the sides and where you place bottles. The area around the window looked like it hasn’t been cleaned for a year. Incredibly dirty and sticky on the floor and on the wall next to the window. House keeping was almost non existent. They did not take dirty glasses away or provide clean towels and the like. The beds were also not properly made .

The lobby area is beautiful

Stayed in March 2024

The bed where very hard for me so slept on the floor

Nice and big. Really clean and the staff where very helpful

Stayed in March 2024

The check in was by far the longest one I've ever experienced. The employee was slow and not helpful. We had been traveling for 18 hours with our baby when we arrived and she was just standing there, guiding us to check us in by ourselves instead of helping us at the screen. At one point I was not sure if it was her or me who worked there. She also asked if we had ordered at baby cot and we had when booking the room but there was no baby cot in the room. We also booked a room with a double bed but it was twin beds so we had to put them together for a double bed ourselves. The room was also quite cold and even though we adjusted the temperature it didn't work. The room was clean, but that was the only good thing. Definitely not worth the money.

Cleanliness

Stayed in March 2024

The rooms aircon was broken so was far too hot. The wifi was also very poor

The room was spacious, the lobby was really nice and the location is great.

Stayed in March 2024

The Toilets at the ground floor, Near the Thai restaurants need serious and frequent hygiene routines, They were all the time in an awful state. This does not correspond to the required standard of basic hygiene and quality

Breakfast and lobby space. Very good Tachen book collection

Stayed in March 2024

Very cool room

Room heater too much sound

Stayed in February 2024

The menue in the main restaurant changed. It is only okey now, no fish and chips, pizza or other dishes.

Stayed in March 2024

Very late housekeeping, staff was OK. Check-in experience was incomplete - e.g. did not ask for my credit card, hence I could not order room service.

Great facilities, close to metro station, taxis always at the door. Breakfast was also good, big breakfast room.

Stayed in March 2024

My rating takes the high price for a superior room of 200,- EUR per night into account. Given this price, I was slightly disappointed with how the rooms are equipped, with the breakfast and the service, especially in the bar restaurant. A wardrobe is the least I expect when staying for five nights in a hotel, for example.

Good location with nice view to the town and walking distance (30 min.) to the Centre.

Stayed in March 2024

My room was very dusty, the bed frame, surrounding picture frames on walls and bedside lights had not been dusted in a while, I could see all the dust particles floating when I was in bed, I had to get up and clean it myself with some wipes I had. I stayed in this room for a further 2 nights (on a separate booking) as I was there for a work conference and the daily cleaning service was terrible, very basic, used cups and glasses were not taken out of room, bed was not make properly. The phone was also disconected from my room meaning I couldn’t ring reception for room service etc

Good location, room is modern and comfortable

Stayed in March 2024

Cleanliness could be improved - Our room had dust everywhere, cups and glasses were dirty, bathroom towels were with spots, there was also missing toiletries. We had to call and get everything a couple times. While trying to leave this complain at the checkout the reception was not ager to do so. Its a branded hotel chain and we stayed at other same chain hotels and never faced such issues but here, to be honest, we were disappointed!

Location and the rooms ambience were okay. We had requested a queen bed while the room had twin but the staff immediately changed it which was very much appreciated.

Stayed in March 2024

Renovation working is going and looks old. Restaurants inside are expensive. If they modify their menu and price, it will be more busy then usual.

Location … close to key metro line and close to city center. Providing welcome drink and bites. Self check service.

Stayed in February 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024