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Reviews of Occidental Caribe - All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Carretera Arena Gorda, Bavaro, 10106 Punta Cana, Dominican Republic

#101 of 124 hotels in Punta Cana

Guests' Choice

Review Score

Based on 663 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.3

  • Facilities

    7.3

  • Staff

    7.6

  • Value for money

    7.4

  • Free WiFi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 14, 2024

    8.0
    In general was very good, I liked a lot the beach with a lot palms more than others.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom at the room looks old

    Facilites

    Stayed in March 2024

  • Reviewed: March 9, 2024

    6.0
    Regular service, not for someone that wants to relax
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The water coming from the shower had not pressure and we took really long on the shower The cleaning was regular, you can see that they were not taking it seriously

    Close to the beach

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room - Ocean Front
    • Stayed 8 nights

    The check in process MUST be streamlined. With just eight people in front of us we waited in line an hour and a half. Getting people tired of waiting is now way to start a vacation. Some sound insulation in the rooms would be nice, we were two floors above the music but it sounded like it was in our room. Normally we would be in bed by 8pm but with the music going until 10 or so, we weren't too happy.

    Beach, Bar tenders, location and friendly helpful staff.

    Stayed in February 2024

  • Reviewed: February 16, 2024

    7.0
    The place was beautiful the food was ok the drinks were awesome room service was good it a family friendly place
    • Leisure trip
    • Travelers with friends
    • Superior Double Room - Ocean Front
    • Stayed 5 nights
    • Submitted from a mobile device

    The property was beautiful

    That most of the staff weren’t fluent in English

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    It was good overall.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights

    My 1st room 4411 had bugs in it, & was deteriorating around the counter area. Upon presenting a video to Guest Services (Front Desk), they changed my room. Room 5308 the bathroom door lock was busted, mold growing in the shower & sink area. There were no wash towels at all. Most of the Staff spoke Spanish only. I made the best out of it & still have a good time.

    The design of the Resort was beautiful, most of the Staff was friendly however, they did not speak English. The all you can eat buffet was good & my room was furnished with water & drinks daily which was an added plus. I liked the Security around the Hotel which made me feel safe. Enjoyed the excursions too. I would recommend this resort & perhaps I can visit again.

    Stayed in February 2024

  • Reviewed: January 11, 2024

    8.0
    All and all it was a good trip and enjoyed the resort. I would go back again.
    • Leisure trip
    • Group
    • Superior Double Room - Ocean Front
    • Stayed 3 nights
    • Submitted from a mobile device

    Majority lot staff was very nice. Many people did not speak English which was hard. A couple of the bartenders did not want to make call drinks and were rude.

    Food was pretty good the first night. Next two days left much room for improvement. Last night there was very good. So much of the dishes ere very similar and there was a lot of fish and seafood which I am allergic to. Also all restaurants were booked so we were stuck with buffet the entire time.

    Stayed in December 2023

  • Reviewed: January 8, 2024

    6.0
    Not a good Hotel..
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    There were a lot of issues with the rooms, bathroom leaks, and clogged toilet. Horrible customer service, rude and amazingly lazy personnel, buffet with not enough personnel.

    Beach, pools.

    Stayed in January 2024

  • Reviewed: December 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room - Ocean Front
    • Stayed 7 nights

    there were lots of staff not really doing anything. the food became monotonous by the 6th day. The bars were busy and the bar tenders were not really quick to serve customers. The drink orders were 60 percent wrong unless you asked for beer.

    Beautiful beach and pools, nice view from room, clean resort well maintained. Lot's of food.

    Stayed in December 2023

  • Reviewed: December 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The water to drink was so bad😞 and the juice. The water bottle were better.

    All

    Stayed in December 2023

  • Reviewed: December 9, 2023

    8.0
    The resort was excellent even though no one spoke that much English. The customer service is amazing.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I had a funny odor in my room. That’s pretty much it when the air conditioner ran.

    it was a beautiful property as shown in the picture

    Stayed in December 2023

  • Reviewed: December 3, 2023

    6.0
    Nice stay, terrible food
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    We needed to change rooms because the one they assigned us at first was terrible. The bed was like a water bed. The bathroom was outdated and dirty.

    Nice looking building. The pools were great. The beach not so much.

    Stayed in December 2023

  • Reviewed: November 24, 2023

    6.0
    Nice vacation but not excellent.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Didn’t receive that I expect for value. I upgraded to premium.

    Extension of the facilities.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    7.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior Double Room - Ocean Front
    • Stayed 2 nights
    • Submitted from a mobile device

    Reception was slow, WiFi was terrible in room as well as in public areas, food wasn’t up too par as well as variety of food. Air conditioning wasn’t working as it should and making reservations for dinner was near impossible.

    Cleaning

    Stayed in October 2023

  • Reviewed: October 11, 2023

    8.0
    Is a good place.
    • Leisure trip
    • Travelers with friends
    • Superior Double Room - Ocean Front
    • Stayed 4 nights
    • Submitted from a mobile device

    The room have a problem with the bathroom and the first day don’t have any towels in the room.

    The view and activities!

    Stayed in October 2023

  • Reviewed: October 10, 2023

    7.0
    Overall the stay was nice. The resort was clean and the pool was amazing.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The food wasn’t the best. Reservations wasn’t properly staffed. The room had a stale smell.

    The suite was very spacious.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    7.0
    It was extremely cheap, but i made the best of it!
    • Leisure trip
    • Travelers with friends
    • Superior Double Room - Ocean Front
    • Stayed 7 nights
    • Submitted from a mobile device

    Everything was in Spanish. Check in was 3 hours. Rooms were not ready by 9pm. Entertainment was ok..... only females also! Club only plays spanish meaning bachata, ect. No employee was friendly, which was odd.

    It's just like every resort, but pretty much spanish only! I liked the pool, beach, pool bar, foam party that's was great!

    Stayed in September 2023

  • Reviewed: September 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms

    The outdoor and some of the staff

    Stayed in September 2023

  • Reviewed: September 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Changed room because no working well

    Staff y location

    Stayed in June 2023

  • Reviewed: August 13, 2023

    6.0
    Stressful from the beginning.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Rooms not cleaned. Customer service was not good. Only people that can pick you up at the hotel are taxis or tour guides called by the hotel. No Ubers or Excursion are allowed in. They also don’t offer a way for you to get to the front gate which is like 1/2 mile away. Definitely not the customer service I was expecting. The Hotel has no A/C working in its restaurants, and the Night Club had A/C but was only felt briefly while guess were entering as door first opened. After 10 min. The club seemed like a sauna. Food at the reserved restaurants with no A/C, was not worth the visit. You get better food at the buffet dinners.

    Pool, entertainment staff.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    8.0
    Overall I really enjoyed my stay. The staff at the resort were really nice and accommodating especi.
    • Leisure trip
    • Family with young children
    • Superior Double Room - Ocean Front
    • Stayed 4 nights
    • Submitted from a mobile device

    The sliding door to my balcony was VERY hard to open. The tv’s remote didn’t work and I wasn’t given a new one until the night before I checked out. There was a water leak at the back of my toilet.

    View of the beach from my room was beautiful. The beach was beautiful. I loved both of the pools.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    7.0
    Great time
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    My room had problems with the ac and the bathroom had leaks.

    Staff was excellent

    Stayed in August 2023

  • Reviewed: July 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The food was not very good.

    The Pool and Beach are excellent

    Stayed in July 2023

  • Reviewed: July 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room - Ocean Front
    • Stayed 4 nights
    • Submitted from a mobile device

    La fila tan larga y demora tanto para hacer Check in y Check Out.

    La Playa

    Stayed in July 2023

  • Reviewed: July 16, 2023

    7.0
    Great place but needs a little bit more work
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    My bed was horrible and I got locked out 2 times and my lights shut off had to wait in the hot room for half hour before it was restored. We signed up for spa service and my husband got his but I didn’t get mine .

    It was good needs some updating

    Stayed in July 2023

Showing 1 - 25

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