Reviews of Matum Hotel & Casino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Las Carreras 1, 0000 Santiago de los Caballeros, Dominican Republic
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Reviewed: September 4, 2025 · Stayed in August 2025
Verified reviewStaff
Breakfast, pool and gym
Reviewed: August 22, 2025 · Stayed in June 2025
Verified reviewWas situated in a quiet area.
Paid for breakfast but had to take an early flight
Reviewed: August 22, 2025 · Stayed in August 2025
Verified reviewReviewed: August 18, 2025 · Stayed in July 2025
Verified reviewReviewed: August 16, 2025 · Stayed in August 2025
Verified reviewThe new remodelaction.
The ceiling light is very dim and makes the whole look very dark.
Reviewed: August 12, 2025 · Stayed in July 2025
Verified reviewReviewed: August 7, 2025 · Stayed in July 2025
Verified reviewReviewed: August 4, 2025 · Stayed in July 2025
Verified reviewRoom 208 was right over disco it was so loud it felt like the room shuck
Reviewed: August 4, 2025 · Stayed in August 2025
Verified reviewEverything
Reviewed: August 2, 2025 · Stayed in July 2025
Verified reviewReviewed: July 13, 2025 · Stayed in July 2025
Verified reviewReviewed: July 12, 2025 · Stayed in July 2025
Verified reviewReviewed: July 11, 2025 · Stayed in July 2025
Verified reviewReviewed: July 9, 2025 · Stayed in July 2025
Verified reviewFriendly and helpful staff!
This property needs major renovation, No AC on the rooms corridors , room amenities were awful, old towels and bar soaps…the gym is terrible and no AC.
Reviewed: July 8, 2025 · Stayed in July 2025
Verified reviewReviewed: July 8, 2025 · Stayed in July 2025
Verified reviewLocation
Room lighting was poor
Reviewed: July 7, 2025 · Stayed in July 2025
Verified reviewReviewed: July 6, 2025 · Stayed in July 2025
Verified reviewReviewed: June 30, 2025 · Stayed in June 2025
Verified reviewReviewed: June 26, 2025 · Stayed in June 2025
Verified reviewIt was clean very stylish and true to culture service was great very quite, hot water , pool, the breakfast was so good.
The pool stairs were extremely old and does not seem safe. Pool hours not extended enough. Hot water took so long to heat up. Casino was closed and gives an ugly look to the property.
Reviewed: June 23, 2025 · Stayed in June 2025
Verified reviewReviewed: June 4, 2025 · Stayed in May 2025
Verified reviewIt’s beautiful and it has holds the cultures traditions in its decoration. The rooms are spacious and the lobby and pool view is spectacular of the city’s monument.
The famous casino is closed and abandoned. I was expecting to visit the casino. There were people sleeping on the front steps of the abandoned casino. Broken sign. Facility needs work in it.
Reviewed: May 31, 2025 · Stayed in May 2025
Verified reviewReviewed: May 26, 2025 · Stayed in May 2025
Verified reviewLocation is excellent in the center of town. The breakfast was delicious and the staff was helpful and friendly. The only thing was that I was charged for the coffee at checkout, the charge was minimal, but, I was not told upfront there would be a charge for coffee.
Everything was great, the coffee charge was unexpected.
Reviewed: May 21, 2025 · Stayed in May 2025
Verified review