Reviews of Hotel Mercure Alger Aéroport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Upon my arrival at the hotel on 12/09/2025] at 17PM, I was surprised by the poor attitude of the front desk staff member, who showed neither a welcoming demeanor nor professionalism. Specifically: 1. There was an unjustified delay in the check-in process, despite having a confirmed reservation. 2. The staff member spoke in an inappropriate tone, reflecting indifference and a lack of respect. 3. No basic information about the hotel was provided (such as facilities, breakfast times, internet access, etc.). 4. All inquiries and concerns raised during the check-in process were completely ignored. 5. Providing special services to certain guests while neglecting others, despite having the same type and level of reservation. 6. Using a different or disrespectful tone when speaking to me compared to the way other guests were treated. 7. Repeatedly ignoring or delaying the fulfillment of requests without any clear justification. 8. Showing favoritism toward a specific group of guests based on factors such as nationality, appearance, language, or others. These practices are completely unacceptable and go against the principles of equality and respect that any professional hospitality establishment should uphold. This kind of behavior leaves an extremely negative impression, especially for guests arriving after a long journey and expecting a level of service that matches the hotel's standards.

Acceptable hotel, near the airport, restaurants and a mall. It has seen better years and could need a modernisation. It is more 50th style, now this also gives the hotel some charme, but should be modernised, especially the room floors and bathrooms tend to not be what one would expect. I know the hotel since years, some rooms are better then others, yet at my stay my room has been clean and comfortable. The staff is always friendly and helpful. A big plus is the big outdoor swimming pool (open only during summer season), which is really a pleasant feature.

The hotel has seen better years and really should have a modernization, especially for the rooms.

Breakfast, staff was helpful enough to provide an extra bed

I'm shocked that some hotels still don't have a bidet in their toilets

I didn't like about the time finished at 10.am

The only good thing of the property it was near airport with shuttle bus and near a shopping mall

Horrible smell, in addition they don’t allow food from outside, receptionists only 1 person causing Que, in addition to that they ask for 10000 Dzd as safety deposit

Hotel location is close to airport. room is wide. bed is comfortable. Breakfast is nice and diverse. Restaurant's staff were very nice, specially Kareem who is always supporting guests requests. Room service are polite.

There was a partial blockage in the face wash basin. Mosquitoes were inside the room. when I ask the receptionist to solve the problem, he told me that you can purchase anti mosquitos spray from the super market and spray it in your room!!!!! Although there are three elevators in the hotel, I had to wait al least 5 minutes to go down using the elevator.

Only location

Old and some smell of old rotten air conditioning , they don’t provide any items inside room like slippers or tooth brush or cotton nothing just towel and liquid soap

comfortable hotel near the airport, I often use this property for business trips. Excellent breakfast

Nothing

The location

I was given a bad room, lot of broken stuff and not in accordance with the Mercure status and the price, it is a 2 star hotel with uneducated staff.

the staff at breakfast and the desk were fine.

They didn't answer the phone when I called for a shuttle from the airport. I called 4X. The facilities were dated, and some things were broken. The internet did not work well. Had to call about it 3X.

Everything OK except the AC

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