Rooms were on the smaller side

Great little boutique property in a good location, a 5 minute stroll to the waterfront restaurants etc. Staff were excellent and breakfast was great!

Stayed in September 2025

WiFi in our room was spotty at times

Clean. Amazing breakfast and very kind and attentive staff!

Stayed in September 2025

- Friendly stuff - Nice rooms and inner facilities - Nice breakfast - Great location

Stayed in August 2025

N/a

Extremely close to the central area

Stayed in August 2025

The hotel is called Galapagos House on the TCT permit system, not Acacia. Would have been good to know that when we booked so we didn't have to call to find out about it when we were applying for the permit.

Excellent location and very warm and welcoming staff who gave excellent local recommendations too. The breakfast was great and the availability of filtered water on the floor was a great plus too.

Stayed in July 2025

Stairs to climb to the third floor =P. There's construction in front of the property that will block the view over time.

Clean, beautiful, beautiful view

Stayed in May 2025

Service was outstanding. We had a problem with our flights and Carolina helped us a lot in sorting out the issue, when she did not have to!

Stayed in June 2025

Nothing

The hotel staff were so friendly and helpful. The hotel was immaculate, clean, and well maintained and provided a great breakfast. The location was just two minutes' walk from a range of good restaurants and the shops. I would highly recommend it..

Stayed in June 2025

Nothing

World class service and amenities. Great staff, with Jose, Claudia and Carolina!

Stayed in May 2025

The pool and breakfast areas could use some nicer decorations or maybe a hedge to make it more private. Wifi on the top floor is very poor if working at all.

Spacious room with comfortable beds. Clean. Very good breakfast even if it’s a set menu. Very flexible with early check in and late check out. Great service overall.

Stayed in May 2025

Two evenings during our stay, the pool and jacuzzi was taken over by a group of Americans, who got louder as the evening went on. We couldn’t read on our balcony as they were very loud. There were bottles and glasses all over the pool area and no one else could use the pool from 4.00pm onwards as there really wasn’t space for anyone else. The staff should have made sure that others could use the pool and also made sure the space was cleared of bottles etc.

We were welcomed with a cold juice and an iced cloth which was very welcome as we were hot and sweaty after disembarking the afternoon ferry from Isabela. Breakfast menu changed every morning. Lovely airy rooms, good air con and comfortable bed and pillows. Well maintained.

Stayed in May 2025

The street itself the hotel is on is very quiet which is good because the wall is mostly made of windows so when the diving center next door loads up equipment you hear it early in the morning. This didn't really matter because there are so many early tours/activities that you are getting up early anyway. Just something to know.

Hotel Acacia exceeded our expectations. The rooms were very clean, had high ceilings, & were beautifully decorated. We had water bottles available to us during our stay & a fridge in the room. The air conditioning was strong & nice (ceiling fans were available above both beds). The beds were comfortable with nice pillows & were large (2 king beds). We really appreciated the blackout shades to make the room dark & having a balcony to dry clothes was helpful. The bathrobes for each guest were a nice touch. The lounge area on the first & second floors were nice added features. The staff were very friendly. Jose & the manager especially. The breakfast available every morning was fantastic. We enjoyed our stay & would highly recommend this hotel to anyone looking for a nice hotel & wanting easy access to the downtown harbor area. This hotel was a great value & is a great alternative for those looking for a great hotel that isn't as pricey as Finch Bay. We had a very enjoyable stay & I would stay here again in a heartbeat.

Stayed in April 2025

some construction nearby - not their fault

excellent breakfast, very comfortable room - great staff

Stayed in April 2025

Sometimes a small issue with hot water

Beautiful boutique hotel Modern rooms clean Great staff

Stayed in March 2025

Cute hotel just off the the main street with easy access to all of town. Breakfast was great, staff was absolutely wonderful.

Stayed in February 2025

Nothing

Staff, amenity and breakfast

Stayed in March 2025

I loved the pool at the hotel, but I wish the water would be filtered out more so the bugs and daily grime would be at a minimum.

We really enjoyed our stay here. The staff were friendly, helpful, and very attentive to our needs. The rooms were clean and comfortable, and the location is perfect (just a few minutes walk away from great restaurants and shops). If I ever come back to Santa Cruz, I will always want to stay here.

Stayed in February 2025

WIFI was pretty bad and we were missing hot water for one of our days.

Great clean hotel with wonderful staff and nice facilities.

Stayed in February 2025

Nothing

Like most hotels in the town this hotel appears to be built on the plot of a house. But it’s well laid out with rooms on 3 levels. The rooms are comfortable and clean with en-suites. All the staff were very helpful and accommodating and arranged packed breakfasts for us on early starts. Special mention to Jose Miguel who communicated with us before and during our stay with watsapp and was very helpful. A great place to stay to explore the town and islands.

Stayed in February 2025

Location central to everything . Staff was exceptional .I enjoyed chatting with Caroline, and she was great in giving me direction and advice. The beds were comfortable, and breakfast was great. Would highly recommend

Stayed in February 2025

We liked it all

Acacia is an excellent hotel. Beautiful room with a balcony. It costs a little more than the standard room, and it is worth it. We needed help to find medical help and the people in the hotel were so helpful. They made us feel at home!! Good breakfast and very good location as well. Highly recommended.

Stayed in December 2024

It's a beautiful place. Near everything.

Stayed in November 2024

Maybe, the location on the edge of historic area.

This was an absolutely amazing boutique hotel to stay in. The staff went above and beyond to help us feel comfortable. The breakfasts served in our room were amazingly fresh and delicious. We loved every moment at this fabulous hotel. Truly wonderful in all areas!🥰

Stayed in December 2024

Nothing

Staff are great. Rooms are of a good size. Lovely communal areas. Breakfast very good.

Stayed in November 2024