The water in the pool was very cold, the sauna was also cold.

Very beautiful hotel with very friendly staff . Dinner was really good

Stayed in September 2025

Absolutely nothing to complain about!

Great location. Excellent breakfast. Helpful front desk staff.

Stayed in August 2025

I liked everything

Everything

Stayed in August 2025

Staff extremely Kind and helpful, great location, great food at the Restaurant and rich breakfast. I had a very pleasant stay, Thank you!

Stayed in August 2025

I asked to have two rooms together with my daughter, but they gave us one room between another room very sad 😔

Everything!!! This is a wonderful place to stay for one night or for 1 week.

Stayed in July 2025

Need to clean the filters in your air conditioning. Lots of mold spores, I sneezed constantly the whole time it was on. Lungs are finally recuperating. Especially sine the outside room are on busy streets. Not good.

I already left a review once with booking.com, right after my trip. Not up for doing this again. THe courtyard and options at breakfast were pluses. Proximity to the riverfront too.

Stayed in June 2025

The bed was too hard and uncomfortable. I woke up with a back ache every morning.

I loved everything about this property except the bed. The staff has been amazing, from Paul at the front desk and his staff, to Oliver and the restaurant staff, as well as the door staff. They have been most accommodating! The pool, Iguana and garden in the pool area are fantastic and the envy of everyone I have sent photo to. I will definitely be back! This is my hotel of choice when I stay in Guayaquil. Thank you to everyone for making my visit/stay an amazing one!

Stayed in June 2025

THey need to clean the filters on the air conditioning. I sneezed constantly when it was on, lots of mold spores which aren't healthy. And also what ever pollution from the street below. I am now congested.

Pool area, refrigerator in the room, breakfast provided, bar in the hotel, conveniences to malecón.

Stayed in June 2025

The swimming pool, especially at night,with different colors

Stayed in May 2025

Noisy air conditioning.

Very central location, exceptionally clean, great facilities and wonderfully helpful staff.

Stayed in May 2025

Room was slightly dated, no smart TV and very basic channels. Don’t think pool is heated and it was quite overcast in Guayaquil so we didn’t end up using it. Aircon in room was a bit noisy but overall a nice stay.

Nice hotel, staff are very friendly and helpful. Allowed us to check in at 12:30 which was amazing after arriving from a night bus. Breakfast was very nice and could rent paddles for the squash court.

Stayed in May 2025

Everything was nice no complaints

Great hotel near most of the best attractions in the city.. the pool was absolutely amazing!

Stayed in April 2025

Stayed here before a flight to the Galapagos. Free shuttle service from the airport and nice facilities including an onsite bakery, restaurant and bar!

Stayed in April 2025

There could have been more vegan options or healthier options like veggies/salad and additional spreads at the breakfast buffet.

Great pool and most helpful staff with all our requests!

Stayed in April 2025

Nothing

Location. Rooms were very comfortable and clean. Hotel swi.mingbpool fantastic

Stayed in April 2025

Parking

Service

Stayed in April 2025

The hotel is big so it takes some walking time to get to your room. The staff were friendly but forgot a lot. We had to pay for a late check-out. Later the receptionist called our room to tell us we had missed regular check out. Then he also asked us what time we were leaving, even though he just called us a taxi to take us to the airport an hour later... That was a bit annoying.

The pool, restaurant and the sport facilities on the roof.

Stayed in April 2025

Location ⁸

Stayed in March 2025

I was surprised at the 50% increase in the cost of the room I had from one year to the next .

Breakfast as usual was great..

Stayed in February 2025

This hotel exceeded our expectations. Great buffet breakfast, large room, fast WIFI. Staff were great, and hotel is in a good area. Very reasonably priced for the value, and we would definitely return.

Stayed in March 2025

Water pressure poor in shower Aircon noisy

Felt very safe in a city that has a poor crime rate. Comfortable bed Nice pool Restaurant serves tasty food

Stayed in March 2025

Everything was great!

This is an exceptional hotel!! We stayed there twice for a total of 5 nights. Super clean, very good restaurant, outstanding buffet breakfast with new choices daily, strong Wi-Fi. Staff were super and spoke good English. The location is central and near sights.

Stayed in March 2025

First, the driver whom picked me up was wearing dirty clothes and no name tag or any hotel name on him, so for a bit of time I was a bit nervous, we walked through the parking lot to get into his old car again I was skeptical. Second, I was not impressed by the quality of their breakfast, the ceviche was served in a shot glasses. Also, the guy that served the food gave me the impression of being stingy, there weren't many options for food.

I arrived at the hotel at 4am, super tired, the hotel arranged to pick me up even though my flight was delayed by 3 hrs. They were understanding and helpful about it, I loved that they contacted me to my personal number to keep up with the status of my flight and pick up arrangements. The room was spacious and comfortable bed and cleaned. The view of the garden with pool and a waterfall was a nice touch of the hotel. Friendly staff always showed me extra help. The location was so convenient and so close to restaurants, stores, tourist sites and malecon.

Stayed in March 2025

The air conditioning was very noisy, it might need an upgrade.

The location is super central. The room was very spacious and overlooking the cascade and sort of garden. Very good WiFi, as I was doing some work. The gym was also very good and with lots of machines, not only for cardio but weight too.

Stayed in March 2025