Booked at a very short notice . Downtown location . Easy to find .

Stayed in September 2025

Guest should receive a discount for the spa when staying at the hotel.

The restaurant is a great place to dine. The atmosphere is pleasant, the staff is polite and helpful and the breakfast buffet is delicious.

Stayed in September 2025

The fridge/minibar is way too small.

Stayed in September 2025

I was not happy to eat in the morning behind the corner separated from everyone. That was truly weird behavior from the staff.

I loved my room!!

Stayed in July 2025

The bar and staff were excellent!

Stayed in September 2025

We were immediately above the restaurant and could hear the music all the time it was open.

The room was nice and big and the bathroom modern.

Stayed in September 2025

SPA wasn't so great - saunas are very average.

Location was very good - between Narva border crossing and Railway station

Stayed in August 2025

Too hot in the room, need to sleep with the window open. No A/C. The pillows are a little tall in my opinion.

Great location and nice staff. Spa is not included, but well worth the surcharge. Very nice spa if you like saunas.

Stayed in August 2025

Breakfast too basic, tasteless. Room doesn’t have ventilation, only fresh air when opening the window, no A/C.

Central location, nice view to river and border, great spa.

Stayed in August 2025

Breakfast was disappointing.

Clean and spacious. Good dinner at Chagall restaurant. Friendly staff.

Stayed in August 2025

Room was too hot

Stayed in August 2025

Breakfast and nice personnel

Stayed in June 2025

The room was warm: hot days, no air condotioning. Rooms were clean per se, but the carpet was stained. Dated furniture. Minor overall renovation needed for sustainable future.

Location was convenient, near to the bus station and Narva fortress. Great food at the restaurant. Nice service overall. Good beds to sleep.

Stayed in July 2025

No air conditioning inside. So after hot summer days rooms get too hot to sleep comfortably.

Good location Tasty breakfast Nice personell

Stayed in July 2025

Hotel built in 1959 and looks it. The rooms are spare and not well furnished. There is a beautiful spa in the lower level but it cost 10 euros to get in. The saunas were great but the “hot” tubs were all cool at barely 90 degrees.

Good location, close to the castle. The Chagall Restaurant was excellent for dinner but only okay for breakfast.

Stayed in July 2025

The corridors smelled quite a lot. The room was ok

Good location in the city centre, really nice restaurant and tasty breakfast

Stayed in June 2025

No aircon, and noisy when had windows open, beds not very comfortable

Good hotel, breakfast good, good location

Stayed in July 2025

It starts to be a little bit old inside

The breakfast and location were very good

Stayed in June 2025

Hotel located inside city, walking distance to many places and also easily accessible with car. Parking lot behind hotel free for hotel guests. Breakfast was good and hotel staff was helpful. Room was clean and comfortable. This is not very new hotel building but it is good place to stay and is of good value for money. Hotel has also a spa with sauna and restaurant.

Stayed in June 2025

The key didn't function properly.

The food was very nice and the room was clean.

Stayed in June 2025

Free parking. Good location. Soft bed.

Stayed in June 2025

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Great location, clean and very friendly. 😊

Stayed in June 2025

The rooms have no AC, so thats was no good in the summer time.

Location was great.

Stayed in June 2025

However, the only downside was the extra charge for our child. Despite booking the room for two adults and a 4-year-old, we were charged an additional 40 % of the total price just to have the sofa bed opened. The hotel explained that children can sleep in the same bed with adults for free — which we found quite unreasonable, considering we clearly booked for three people. We’ve travelled extensively, and this is the first time we’ve encountered such a policy. We contacted Booking.com afterwards, and they also found this unacceptable. The hotel offered a 15 % discount for a future stay, which we felt was insufficient. The case is still under investigation.

We had a good stay at this hotel, thanks to its excellent location. We stayed in the newly renovated Deluxe Junior Suite, which was spacious and offered a lovely view of the castle. The parking area in the inner courtyard was convenient. The spa was modern, peaceful, and the service was efficient and friendly. The hotel restaurant was a highlight — beautifully decorated and serving delicious food. Overall, a pleasant experience!

Stayed in May 2025