There was no full length mirror to see yourself or put your makeup. The room needed more lighting. There was a desk right infront of a mirror so we couldn't use the mirror comfortably.

Everything went well. The staff were very helpful. The breakfast was good with a variety of choices.

Stayed in March 2024

Resturant person was not kind and ignore my order twice

Location

Stayed in April 2024

Great service, nice, very helpful staff with special mention of Ahmed Ismail, Abdel Rahmad and the lovely lady hotel manager. This hotel has a great number of guests in and out all the time so the wear and tear is to be expected. We stayed here on two different occasions during our trip around Egypt and both times had clean, comfortable rooms with comfy beds with view to the swimming pool (newer side maybe?). On both stays we had issues with the Air Conditioning units that were fixed right away after we called housekeeping. The location is great, quite near the airport and there’s a free shuttle service on departure and a discounted service on arrival. The buffet breakfast had a good selection of pastries, fruit and hot and cold options. We liked this hotel and consider it over all good value for money compared to other local options.

Stayed in March 2024

Lifts need updating; doors open and close very quickly with clear signs on which lift to open

Really good location

Stayed in February 2024

Rooms internal doors, and bad carpet

Looby and pool

Stayed in March 2024

Good

Good

Stayed in March 2024

But friendly staff is not enough. The room was old and dirty. The windows have never been cleaned probably since opening. The furniture old and outdated. No effort made aesthetically. Lobby seating not existing so if you’re waiting for someone, it’s like a building entrance. I was given a room on the Main Street and it was too noisy. Car horns day and night. There was no way to open the windows. They claim it is for safety. So if you’re claustrophobic you will struggle. Reception staff always overly busy and not attentive enough. I am a hotelier by trade: some more attention could be given to the travelers choice. Unless they decided that whoever comes through booking.com is lower scale. Very disappointed with the whole stay. I couldn’t wait to leave. And it ruined my whole experience. Never again to this hotel.

Location close to airport Staff is friendly.

Stayed in March 2024

There was some noisy work and banging on the floor above us

Great service and I really appreciated the complimentary fruits and sweets

Stayed in March 2024

The room not clean enough and not valuable rate

Location

Stayed in February 2024

Helpful staff

Stayed in March 2024

The bed is not comfortable The cover bed havey Bath room bad

Location Safety

Stayed in February 2024

WiFi connectivity was very poor throughout the hotel which made it difficult to work. Shower was very poor

Staff were extremely helpful. Room was spacious

Stayed in February 2024

The room needs more cleaning and the electrical plugs need to be checked

The staff is helpful and very welcoming

Stayed in February 2024

The location and the staff

Stayed in February 2024

Very nice, near to the all locations

Stayed in December 2023

Check in process takes more time than required, i had to wait like 30 mins

Location

Stayed in February 2024

Safe didn’t work Wardrobe door didn’t work Flannel and shower gel were taken away and not replaced. In house restaurants were overpriced and items on the menu were not accurately described. Lifts were slow.

Close to airport. Windows were well insulated Bed very comfortable

Stayed in February 2024

The main problem was the shower which would run from dangerously hot (really!) to very cold. It made showering a chore rather than a pleasure. Check in was slow (it was on my last stay too) and whilst the foyer staff were generally helpful, staff who were actually checking in do need to learn to smile(!) We ate in three restaurants. in both he Italian and the Japanese restaurants there was a discrepancy between what was described and what arrived at the table. I would not put a negative review on the internet because that would be unfair. The overall experience was good and I sense that the hotel is working to rectify problems which it knows about. I did recognise some of the comments made in the more negative reviews but the overall tone of the comments was unfair. There would be an enormous benefit from explaining how one is expected to pay for the restaurants (i.e. you can't put things on your room bill) since we were made to look rather stupid at the breakfast on our first day and the staff did not seem to understand that there was any reason for confusion.

Room was comfortable, big enough. Price was very good. Location near to the airport was a deciding factor Bed was comfortable and the toiletries were appreciated by my wife.

Stayed in February 2024

Expected a bit more comfortable beds, I Don;'t think the beds were horrible but for a 5 star hotel you'd think they'd be a bit softer

the guys were very helpful and nice - the room was clean and quite palatial really

Stayed in February 2024

Lights, shower and cleanliness

Staff were friendly and helpful when approached but the lights did not work properly, the shower was either scalding hot or freezing and there was mould in the bathroom grout. Several times in a short stay we were without a full set of towels.

Stayed in February 2024

The furniture is old and no Privacy because there is no soundproofing

Good

Stayed in February 2024

Our room smelt of smoke despite being on a non-smoking floor.

Comfy beds and pillows. Slept like a baby. Friendly staff and nice coffees/food in the little cafe in the lobby.

Stayed in February 2024

Breakfast can improve.

Very supportive staff.

Stayed in February 2024

Room stuff worn out. Expensive. Paid breakfast.

Location Staff

Stayed in February 2024