Gentillesse du personnel

Stayed in February 2024

Would be good to have coat hangers by the door as it has the room. The WiFi connection wasn't very good. It was difficult to get the web page to log in, plus it doesn't log you in automatically each time you leave the room.

Large spacious room with comfortable beds.

Stayed in February 2024

La habitation confortable

Stayed in December 2023

In need of an update.

Very helpful staff. Very good location- easy to get to , close access to public transport into Granada.. Room views of the mountains.

Stayed in December 2023

WIFI not good in room.

Very roomy bedroom, comfy bed.

Stayed in December 2023

Breakfast could be hotter , scrambled egg was cold .

The location was excellent for where i wanted to go. The hotel felt a lttle tired and ready for a refit but staff where very friendly and helpful

Stayed in December 2023

The two nights we were there the buffet breakfast although nice was cold both mornings and needed to be heated up on the plate presumably in a microwave. The furniture was looking tired

Staff were very helpful and friendly

Stayed in December 2023

Noisy aircon. No tea making facilities.

Its location and size of room.

Stayed in December 2023

Paid 9€ each extra for breakfast and it was like a cantine. The hot food was all cold even the ones I saw carried in a minute earlier. Prefabricated croissants etc, no youghurts (onlu natural in a bowl). Not proper bacon (totally tasteless as well as cold) in all not worth the money.

Great staff in reception, very hospitable and friendly! Extremely easy to have the car, had to pau for parking which we knew and the underground parking had big spaces. Location great , 30 minute walk to town and 15 by car to Alhambra the next day!

Stayed in November 2023

todo en general

Stayed in October 2023

The safe didnt work

The tram station to go to city center is very close

Stayed in October 2023

No free water bottle/kettle in the room. But luckily Lidl (supermarket) is nearby and they've got vending machines by the lift. It's the first time I drove in Spain and had understood that a closed gate at the carpark entrance was normal and it's accessible by speaking to the staff through the intercom when you arrive. But we didn't because we were not sure about it and chose to park temporarily at the front of the hotel to off load our luggage first.

First impression is very important to me, The big smile and friendly hospitality of the staff at the reception made me feel very welcomed. The receptionist allowed me to place my rented car at the front until my baggage settled in the rooms. The room and pool looked really good. It exceeded my expectations overall as the location is perfect for accessing Granada town centre by bus/on foot. I travelled with my parents so transport convenience was a big consideration for me, which my parents loved as well.

Stayed in October 2023

Rooms are very tired, stained carpets and blinds threw out

Staff friendly and helpful

Stayed in October 2023

Carpet floor is worn out and they clearly miss a maintenance person maybe because of lack of funds?? I saw busloads of passengers coming in and leaving next day so probably thats their biggest income. Hotel is pretty good but so sad that no maintenance is around. Also they immediately take your plate and utensils away after you stand up to take something else at breakfast which is annoying. Granada wasnt my favorite town. And also its recommended to get an online ticket for Alhambra or you WILL be dissapointed. Just a tip.

Swimming pool, relaxing inside area bar for a drink. Good restaurant nearby and metro to centre. Good size room and very good beds. Very friendly staff in my opinion.

Stayed in September 2023

Hotel never got the WiFi to work in our room over three nights. This was a real problem in our case

A great location for us. Lovely rooms, wonderful views. kind and professional staff, decent breakfast, nice pool and outdoor bar. We'll come again.

Stayed in September 2023

Bad signage to show where rooms where

Location, nice hotel

Stayed in September 2023

I didnt like that some of the of the dining staff completely ignored me at breakfast when i presented my self in the morning. I didnt like that the carpet in the communal areas where torn or dirty, it gave a very bad impression of the quality of the hotel.

I like the size and comfort of the beds. The location and surrounding stores. Some of the staff were kind and helpful.

Stayed in July 2023

charging the water bottles of the minibar

the pool staff

Stayed in July 2023

Rooms badly decorated very brown & dismal

Modern spacious great pool

Stayed in July 2023

The parking was full therefore had to park on the street; The swimming pool is way smaller than ir appears on the photos plus people competing for sun-beds since there are not enough of those; During the check-out I got charged for two waters and two juices, the only thing that was in the fridge - assumed it was a welcome drink since there was no minibar pricelist in the room.

Quite a large and a modern hotel; Nice and helpful receptionists; Nice breakfast; The old town is easily accessible by public transport.

Stayed in July 2023

Fast opening doors slightly injured family member.. informed staff. Staff attitude changed when I declined 12€ garage parking

Access in/out of location very convenient . Comfortable beds, good climate control

Stayed in June 2023

Pool was closed. Outside & now open until June, despite 30 degrees plus each day of our stay. Annoying but hey ho!

Clean, good facilities & professional staff. We arrived early & had room to offer us without a wait. Helpful & polite reception staff. Large hotel so facilities are good. Parking is safe, secure & large spaces.

Stayed in May 2023

The gym is old and full of old and damaged equipment. If you're booking for the gym, is not worth it

Breakfast various and of very good quality. The feeling is the same of a 5 star hotels, huge lobby with places for seating, a good bar.

Stayed in April 2023

The hotel is a bit ran down, would need to be updated. Wall imperfections need fixing.

We stayed for a night whil moving houses. The reception service was great, room and bathroom comfortable and we'll equipped.

Stayed in March 2023