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Reviews of Hotel Sercotel Ciutat D'Alcoi 4 stars

Colón, 1, 03802 Alcoy, Spain

#4 of 7 hotels in Alcoy

Guests' Choice

Review score

Based on 957 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    8.4

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Showing 1 - 60

  • Reviewed: 22 August 2018

    7.1
    Lovely view from the room of alcoy and the gorge.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was lots of dust and a used tissue under the bed. Stains on the wall behind curtains which looked like blood and other bits of dirt on the walls. The cleanliness was what let it down.

    Lovely view from the room of alcoy and the gorge. Beds were comfy but would be nice to have the choice between twin and double in the standard rooms. There was easy to use aircon.

    Stayed in August 2018

  • Reviewed: 11 August 2018

    10
    Sercotel D'Alcoy
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Ultra modern boutique style Hotel in very central position - underground in door secure car park (not free) Room was very comfortable, good aircon. with very modern on suite (twin wash basins in glass) Restaurant on site and very good breakfast (English tea, teapot with a kettle provided for your use) Very central position for town shopping Banquet Room - had a local festival being held if we had known

    Stayed in July 2018

  • Reviewed: 24 June 2018

    9.2
    Very good hotel in nice area with excellent inhouse restaurant.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No bar a bit disappointing. General lack of eating houses in hotel vicinity.

    Very friendly reception. Room superb with great en-suite and pillow menu. Good location for accessing old town.

    Stayed in June 2018

  • Reviewed: 13 June 2018

    9.6
    Excellent. Will return.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The breakfast: If you are a vegan, all you can eat are tomatoes and bread. If you are vegetarian, you will eat a lot of cheese. Good luck to you if you want to stay away of carbs :-). There are a few types of bread, croissants, cereals and a lot of sugar. The only vegetable is tomato (or should I say fruit?).

    Everything was really beautiful, the hotel and the room are amazing. From the breakfast you have a really beautiful view of a bridge, which is really nice. I did not have too much interaction with the staff other than check-in or check-out and saying my room number at breakfast. They all seemed really nice. Really nice place, I highly recommend it.

    Stayed in June 2018

  • Reviewed: 9 March 2018

    9.6
    Pristine facilities
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The only downside for me was parking - there is the possibility of parking for free on the street but there were no spaces. The hotel may have parking but I ended up in the underground public car park opposite for 23€.

    A hotel that deserves its 4 stars in terms of presentation, staff and breakfast offer. In particular, the bathroom was pristine - tastefully modern and spotless - and with all the toiletries you could want, a decent hairdryer, good quality fluffy towels, magnifying mirror, adjustable height shower. Wifi was good, bed comfy. The barman brought my bottle of wine up to my room for no extra charge - beautifully presented in an ice bucket. Breakfast was a good selection of quality ingredients (Nespresso coffee, real juice).

    Stayed in March 2018

  • Reviewed: 8 March 2018

    10
    Hotel very good but didn't think much of Alcoy only worth short visit
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    Facility to change Spanish to English on TV but blocked

    Bath, speed and temp of water excellent. Bed comfortable and excellent wifi. Very good continental breakfast. Breakfast and reception staff helpful and pleasant.

    Stayed in March 2018

  • Reviewed: 3 February 2018

    10
    One night stopover on way north.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    nothing

    Fine for our purposes. In a good position. We eat next door in the shopping centre where there is an Asian restaurant and an American bar, We've stayed there before.

    Stayed in January 2018

  • Reviewed: 28 October 2017

    9.2
    The staff is extremely nice and helpful.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The staff is extremely nice and helpful. Great breakfast. And the restaurant (LaHidro, not in guides yet as it recently opened) is excellent! Creative menu, superbe food and perfect service! The waiter Alvaro and the young lady helping him... among the best service you can expect... professional, discret, nice and beyond efficient. A must go!

    Stayed in October 2017

  • Reviewed: 16 September 2017

    9.2
    Very comfortable hotel in a nice city
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Excellent and professional staff. Very modern facilities with spa and weight room access. The location was within walking distance to the restaurants and city night life.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    9.6
    very good coffee available in the lounge, for free.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    very good coffee available in the lounge, for free. supermarket and shopping center just in front of the hotel. staff perfect, restaurant very nice, good meals and great welcome.

    Stayed in August 2017

  • Reviewed: 7 May 2017

    9.2
    Alcoi gem
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breafast was horrible go out its a fraction of the price and far better....pillows awful..otherwise excellent place to stay would highly recommend for business or liesure stay...will return next time I am in Alcoi

    Location with good bedrooms and very helpful staff

    Stayed in May 2017

  • Reviewed: 14 April 2017

    10
    Discover Alcoy
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights

    BREAKFAST very poor ended up going out for breakfast at half the price the hotel charges and far superior

    Location comfortable rooms great bathroom stunning view of old town easy to find and plenty of onsite parking

    Stayed in April 2017

  • Reviewed: 13 March 2017

    7.1
    Quiet , early night stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bar was only open between 9 and 11 in the evening , so we were unable to enjoy the terrace with a gin and tonic before bed . What a shame . There wasn't any bars in the near vicinity either . So we had an early night !

    Decoration, staff , car park

    Stayed in March 2017

  • Reviewed: 16 January 2017

    8.3
    Did what it said on the tin ....
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    The hotel was very empty and so a lot of the common areas were cold, and the rooms too. The heating was either hot or not. The deluxe rooms have tiny windows too and it was annoying to have to have lights on all the time. Breakfast cost 11.00euros, a 3 course lunch 13 .. that seems out of whack

    The restaurant was great, the staff were excellent and the location was good.

    Stayed in January 2017

  • Reviewed: 9 September 2018

    7.1
    Nice interiors and common areas.
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice interiors and common areas. Also the parking access

    Stayed in September 2018

  • Reviewed: 27 July 2018

    8.8
    Good stop on way through Spain to ferry in France.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Good stop on way through Spain to ferry in France. Good clean hotel, modern rooms with excellent bathrooms etc.

    Stayed in July 2018

  • Reviewed: 25 June 2018

    3.8
    First impressions were good but did not stay in a hotel to be awakened at 7AM
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Very Noisy at 7 AM with no warning, not a relaxing weekend at all.. some warning or the possibility of moving room would have been expected..

    Stayed in June 2018

  • Reviewed: 6 May 2018

    10
    Good hotel in a proper Spanish town. Did not hear any English or German voices oh joy.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Room was good. Breakfast as you would expect from a buffet. Good location.

    Stayed in May 2018

  • Reviewed: 4 May 2018

    7.9
    The breakfast was miserable for a 4-star hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was miserable for a 4-star hotel. They didn’t have such basic things like eggs, sausages or vegetables.

    Stayed in May 2018

  • Reviewed: 1 May 2018

    6.7
    Check your bill before paying
    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights

    Reception tried to overcharge - not good.

    Great location and the hotel has an interesting design.

    Stayed in April 2018

  • Reviewed: 17 April 2018

    9.2
    Nice, rather modern hotel in the middle of Alcoi.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    The breakfast is somewhat basic.

    Nice, rather modern hotel in the middle of Alcoi. Nice, clean rooms with a reasonable size.

    Stayed in April 2018

  • Reviewed: 28 March 2018

    7.9
    Breakfast very poor!
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Breakfast very poor!

    Stayed in March 2018

  • Reviewed: 10 March 2018

    8.3
    Excellent modern hotel with nice rooms for a short break
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Its very nice but lacks an little bit of warmth

    Modern nice rooms with clean and big bathroom

    Stayed in March 2018

  • Reviewed: 28 February 2018

    7.5
    Nice Hotel convientant for exploring the area.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    We were told there was a car park but not that it would cost 12 euros a night to use it.

    Stayed in February 2018

  • Reviewed: 23 February 2018

    10
    Perfect service, very friendly staff
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Bread was stale and of poor quality

    Perfect service, very friendly staff Good coffee! Clean rooms and comfy beds

    Stayed in February 2018

  • Reviewed: 5 February 2018

    9.6
    A nice hotel in the centre of Alcoy
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    The beds were a littlebit to hard.

    The possibility to take coffee , tea or chocolade for free in the lounge.

    Stayed in February 2018

  • Reviewed: 31 January 2018

    8.8
    Need more info in the room, ie breakfast times, local map/interests
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast staff did not know there was GF bread available.

    Staff in restaurant

    Stayed in January 2018

  • Reviewed: 27 January 2018

    7.1
    Good one night stop over
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    A little cold and clinical, lacked character

    Fast, Efficient and Modern

    Stayed in January 2018

  • Reviewed: 3 December 2017

    9.2
    The room itself was perfect.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No hot meal for breakfast

    The room itself was perfect.

    Stayed in November 2017

  • Reviewed: 22 October 2017

    10
    Very good value for money
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Avoid room 201 due to elevator noise

    All was good except elevator noise in room 201

    Stayed in October 2017

  • Reviewed: 13 October 2017

    10
    Fab value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and very helpful staff

    Stayed in October 2017

  • Reviewed: 12 October 2017

    7.5
    clean good location
    • Couple
    • Double Room
    • Stayed 3 nights

    Having to pay to park in their car park

    clean good location

    Stayed in September 2017

  • Reviewed: 2 September 2017

    7.5
    Probably your best shot in Alcoy
    • Couple
    • Double Room
    • Stayed 1 night

    The mattress and the pillows were a bit uncomfortable.

    Breakfast was good and the location of the place was excellent.

    Stayed in August 2017

  • Reviewed: 31 August 2017

    7.9
    Quiet, comfortable and clean.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Cost of parking was quite expensive. Euro 12 per day.

    Staff very helpful although lack of English was a bit of a problem. Very competitive price.

    Stayed in August 2017

  • Reviewed: 25 August 2017

    8.8
    Staff were great
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Wifi was dreadful

    Staff were great

    Stayed in August 2017

  • Reviewed: 2 August 2017

    10
    Great hotel for our overnight stop to the Jalon Valley
    • Couple
    • Double Room
    • Stayed 1 night

    Perfect

    A very nice clean hotel in the center of town

    Stayed in July 2017

  • Reviewed: 13 July 2017

    8.8
    It was near the centre
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast. Very little variety.

    It was near the centre

    Stayed in June 2017

  • Reviewed: 10 July 2017

    8.3
    Nice, cozy hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is expensive.

    Nice, cozy hotel. Not in the old town, but can be reached on foot quite easily.

    Stayed in June 2017

  • Reviewed: 7 January 2017

    6.3
    Nice location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff in a bad mood , lazy and not helpful.

    Nice location

    Stayed in January 2017

  • Reviewed: 25 September 2016

    6.7
    A poor breakfast
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast very poor. When I asked for fruit salad they said the kitchen couldn't prepare hot food! Gave me a knife.

    Good air con.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 May 2016

    7.5
    comfy bed
    • Leisure trip
    • Couple

    great location - BUT CHURCH BELLS RINGING EVERY QUARTER - NEED WINDOWS OPEN BECAUSE NOISY AIRCON not a great nights sleep on both nights

    comfy bed good shower

  • Reviewed: 4 May 2016

    9.2
    We were there for the Moors & Christians, so the...
    • Leisure trip
    • Couple

    Bit short on veggie stuff for breakfast. But he was happy with fruit and cheese.

    We were there for the Moors & Christians, so the location near the centre but not too near to be troubled by the bangs, was perfect

  • Reviewed: 24 April 2016

    9.2
    Location was perfect, and the quality of the hotel was very...
    • Leisure trip
    • Couple

    Upgraded the room on booking.com,but when we checked in they checked us in to the basic room. All sorted out, but did leave a poor first impression.

    Location was perfect, and the quality of the hotel was very high. Staff were very helpful.

  • Reviewed: 14 February 2016

    8.3
    We liked being able to walk into town from the hotel.
    • Leisure trip
    • Couple

    The wifi. We opted to use it in the communal areas but found it hit or miss. Also, the cost of private wifi, parking and breakfast would have greatly increased the overall cost of our stay. Breakfast cost more than many a menu of the day.

    We liked being able to walk into town from the hotel. It was also near a shopping centre and busy shopping street. We had a view of the wall of the shopping centre, but were not there much of the time.

  • Reviewed: 9 February 2016

    7.9
    The friendly staff and the design of the room.
    • Leisure trip
    • Couple

    There was mold in the bathtub. The TV and the channels were of a poor quality. No tea kettle in the room. Internet should be free for a 4* hotel. More natural lights in the room

    The friendly staff and the design of the room.

  • Reviewed: 28 April 2015

    6.7
    Good for those arriving by car as it is easy to reach, and a...
    • Leisure trip
    • Couple

    Unbelievable that a modern hotel would have small TVs glued to the table with "snow" on every single channel.

    Good for those arriving by car as it is easy to reach, and a 10-minute walk to the old part of town.

  • Reviewed: 14 April 2015

    7.1
    Valley view.
    • Business trip
    • Solo traveller

    Most of the staff spoke no English at all. Free internet access only at the lounge. No free access at the rooms. Not very rich breakfast. Expensive parking.

    Valley view. Centrally located. Friendly staff.

  • Reviewed: 26 March 2015

    6.7
    Cleanliness of hotel
    • Leisure trip
    • Couple

    We made a mistake in location Alcoy is a dead town with no facilities Couldn't get a proper meal until very late Staff did arrange room service

    Cleanliness of hotel

  • Reviewed: 8 January 2015

    5.8
    location-quiet-
    • Leisure trip
    • Couple

    avoid breakfast in this hotel!!!no place to sit properly (in TV salon) -poor buffet (a.o. no eggs)- 1 simple household coffeemachine (waiting time for coffee about 10 minutes-queing)-even the staff is embarassed!!!a shame for a 4 star hotel!!! is this marriott-standard? by the way: bring your own shower cap (there is none in the bathroom)

    location-quiet-

  • Reviewed: 12 May 2016

    6.3
    The staff when I checked out were not very good and when we...
    • Business trip
    • Group

    The staff when I checked out were not very good and when we asked to speak to a manager, we were told there wasn't one !!!!

  • Reviewed: 9 February 2016

    7.9
    very confortable room
    • Leisure trip
    • Couple

    There was not a free wifi

    very confortable room

  • Reviewed: 7 January 2016

    9.6
    went to Alcoy to see the three Kings parade and discovered...
    • Leisure trip
    • Couple

    went to Alcoy to see the three Kings parade and discovered it finished at the hotel. EXCELLENT

  • Reviewed: 27 November 2015

    10
    It was a great hotel.
    • Family with older children

    There was a dog which make the whole day noise. From 7.30 till 18.00

    It was a great hotel. Nice employees and very clean hotel.

  • Reviewed: 22 October 2015

    9.6
    Very clean , comfortable ,and quiet
    • Leisure trip
    • Couple

    No dislikes

    Very clean , comfortable ,and quiet

  • Reviewed: 6 October 2015

    8.3
    Very clean smart hotel
    • Couple

    No room service or Resturant on a Sunday ... Only staff was the lad on Reception until Monday morning

    Very clean smart hotel

  • Reviewed: 6 October 2015

    9.2
    Staff were excellent ant the room was nice with decent...
    • Leisure trip
    • Couple

    Staff were excellent ant the room was nice with decent aircon and a fridge

  • Reviewed: 22 September 2015

    8.3
    Poor opening times for restaurant.
    • Leisure trip
    • Couple

    Poor opening times for restaurant.

  • Reviewed: 5 April 2015

    7.9
    Reception staff - Very friendly and helpful
    • Leisure trip
    • Couple

    Pillows on bed uncomfortable

    Reception staff - Very friendly and helpful Rooms very modern and clean

  • Reviewed: 2 April 2015

    7.1
    RESTAURANT DID NOT OPEN UNTIL 21.
    • Leisure trip
    • Couple

    RESTAURANT DID NOT OPEN UNTIL 21.30

  • Reviewed: 2 March 2015

    7.5
    clean/ central position
    • Leisure trip
    • Couple

    clean/ central position

There are also 24 reviews without text. These impact the overall review score.

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