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Reviews of Eurostars Monte Real 4 stars

Arroyofresno, 17, Fuencarral-El Pardo, 28035 Madrid, Spain

#138 of 327 hotels in Madrid

Guests' Choice

Review score

Based on 1726 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    7.7

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.5

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 12 July 2018

    9.6
    Modern, clean and very comfortable hotel.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    The location was perfect for my business needs, but if you are traveling to Madrid for tourism, it is very far away from the centre and not ideally connected.

    Modern, clean and very comfortable hotel. Good breakfast. Location was perfect for my business needs.

    Stayed in July 2018

  • Reviewed: 11 July 2018

    8.3
    The location is not ideal to visit Madrid but was perfect...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The location is not ideal to visit Madrid but was perfect for what we wanted (a wedding in Aravaca). The parking is charged additionally, but is very practical. Reception staff is pleasant and smiley, breakfast abundant and varied, rooms very comfortable and fresh (we had to turn down the air conditionning a bit). Good wi-fi connexion.

    Stayed in June 2018

  • Reviewed: 14 June 2018

    6.7
    The hotel is in a very good location even though is lacking...
    • Business trip
    • Solo traveller
    • Superior Double Room (1 Adult)
    • Stayed 2 nights

    The wall paper in my room was clearly coming off the wall with wrinkles along all the vertical layers.

    The hotel is in a very good location even though is lacking of parking space. The staff is very friendly however the internal look of the rooms is not very well maintained.

    Stayed in June 2018

  • Reviewed: 21 May 2018

    8.8
    Very enjoyable overall
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The food was not good never warm either at breakfast or in the restaurant. Location a little far out

    Room was excellent, spacious and light. Bed very comfy

    Stayed in May 2018

  • Reviewed: 20 May 2018

    7.5
    Good location near M30 and internally good and comfortable.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Interior of hotel is clean and smart but exterior showing signs of age - needs painting!

    Comfortable and good location for where we wanted to go. Good choices in restaurant including buffet breakfast.

    Stayed in May 2018

  • Reviewed: 15 May 2018

    10
    HOTEL TOP/ AULMUDENA(RECEPTIONEST )TOP
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    How short we stay there.

    Me and my partner wanna give special thanks to ALMUDENA,the receptionist for her extraordinary service. She made our night so special.She gave us one of the best service we ever had. And we deffinetly coming back. ALMUDENA we really appreciate you.

    Stayed in May 2018

  • Reviewed: 6 January 2018

    9.2
    Great choice
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    Plenty of space with separate bedroom & living room with desk. Lots of facilities, extremely clean. Great choice if you dont mind being a little bit further from Madrids center.

    Stayed in January 2018

  • Reviewed: 1 January 2018

    8.8
    Best place to stay in the area.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The bathroom is too integrated in the room, with little intimacy

    Parking, comfortable beds, good wifi, excellent breakfast. Location was perfect for our needs.

    Stayed in December 2017

  • Reviewed: 13 April 2017

    8.8
    Comfortable bed and quite neighborhood with a good view.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    You need to spend 33 euro from airport to the hotel. For me, I'm ok because I don't wanna take a bus with my big baggage.

    Comfortable bed and quite neighborhood with a good view. It's out of city a little bit but if you are ok for paying 15 euro for a taxi ride. That will be no problem. There are two bus lines so you also can use that way, but it will be very inconvenient with your big baggages.

    Stayed in April 2017

  • Reviewed: 13 February 2017

    10
    Recommend!
    • Business trip
    • Group
    • Double Room (1 Adult)
    • Stayed 1 night

    Nothing, I found my visit faultless.

    Staff in particular were extremely helpful-one ran about the hotel to find me a bobby pin for my hair! Surroundings lovely, bedroom very spacious and comfortable. I'll stay here again for sure on my next visit.

    Stayed in January 2017

  • Reviewed: 11 December 2016

    8.3
    Good choice
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not very close to city center or metro station. Staff is always willing to help but language can be a problem

    Nice bathroom, comfortable bed, close to airport. Great value for money. Friendly staff

    Stayed in December 2016

  • Reviewed: 16 September 2016

    7.9
    Very friendly but poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It has lack of facilities like no kittle inside the room for coffee and USB charger . We mentioned that we are honeymooners in order to have a special treatment but there was nothing

    The room was so comfy and the staff were so friendly

    Stayed in August 2016

  • Reviewed: 27 August 2016

    10
    We loved everything about this hotel: its location,...
    • Leisure trip
    • Couple
    • Double Room with Parking
    • Stayed 1 night

    Nothing. This hotel was perfect for us!

    We loved everything about this hotel: its location, facilities, cleaningless, informative and welcoming staff. The rooms have everything you need, there is a balcony too with nice, quiet view.

    Stayed in August 2016

  • Reviewed: 13 July 2018

    4.2
    Location, poor service
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, poor service

    Stayed in July 2018

  • Reviewed: 3 July 2018

    8.8
    Conveniently located to ESCP University, quiet and comfortable.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Food was quite poor

    Staff extremely helpful and nice

    Stayed in June 2018

  • Reviewed: 18 June 2018

    5.8
    The room was normal and there was no coffe machine
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The reception was not answering twice

    The room was normal and there was no coffe machine

    Stayed in June 2018

  • Reviewed: 26 May 2018

    10
    Every thing in hotel was excellent
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Too far from centre

    Bed and shower

    Stayed in April 2018

  • Reviewed: 19 May 2018

    9.6
    everything
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    everything

    Stayed in May 2018

  • Reviewed: 21 April 2018

    6.7
    Air conditioning wasn’t on so the room during the night was...
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Air conditioning wasn’t on so the room during the night was almost 30C. TV Chanel choices and quality of image was lousy!!!

    Stayed in April 2018

  • Reviewed: 16 April 2018

    9.6
    very good
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    little far away from the city

    bed is good and food is good

    Stayed in April 2018

  • Reviewed: 15 April 2018

    10
    quiet and comfortable breakfast is great
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    quiet and comfortable breakfast is great

    Stayed in April 2018

  • Reviewed: 28 March 2018

    6.7
    Green area
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Bad staff

    Green area

    Stayed in March 2018

  • Reviewed: 22 March 2018

    7.9
    its comfortable, good staff
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    wireless is slow,

    its comfortable, good staff

    Stayed in March 2018

  • Reviewed: 25 February 2018

    9.2
    Very good infrastructure, but far from the city
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    It's a bit far from all

    Very good infrastructure, clean, good breakfast, goos wifi

    Stayed in February 2018

  • Reviewed: 22 January 2018

    8.8
    Very quiet
    • Business trip
    • Couple
    • Double Room with Parking
    • Stayed 2 nights

    Very quiet

    Stayed in January 2018

  • Reviewed: 22 December 2017

    7.5
    Very good hotel and very bad breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast very poor

    Very good hotel and very bad breakfast

    Stayed in December 2017

  • Reviewed: 2 November 2017

    10
    Hotel top con diferencia
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    El cafe.

    Excelentes habitaciones, y personal. En general un hotel de 10

    Stayed in November 2017

  • Reviewed: 23 October 2017

    9.6
    Needs a bit more of the human touch:pictures,less metal...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Needs a bit more of the human touch:pictures,less metal fittings,tea and coffee making facilities.

    Stayed in October 2017

  • Reviewed: 22 October 2017

    8.8
    Its fare away from city, but its close to highway, thats why...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Its fare away from city, but its close to highway, thats why yuo ll hear background noise

    Stayed in September 2017

  • Reviewed: 20 October 2017

    9.2
    Big, quiet room.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    A bit out of town. Hard to get a taxi

    Big, quiet room. Very comfy bed. Excellent breakfast.

    Stayed in October 2017

  • Reviewed: 18 October 2017

    7.1
    Very pleasant
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Not enough hot options for breakfast.

    Room was big enough for 3 adults.

    Stayed in October 2017

  • Reviewed: 3 October 2017

    6.3
    Pats of hotel were dirty
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pats of hotel were dirty

    Stayed in October 2017

  • Reviewed: 22 September 2017

    10
    Excellent!
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights

    At breakfast, more vegetarian options would make it even better!

    Everything, extremely clean and friendly & helpful staff.

    Stayed in September 2017

  • Reviewed: 3 September 2017

    7.1
    Nice stay. Loved Madrid. Bit further out from centre but we had a car.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Car park couldn't accommodate car roof rack.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    10
    The facility was modern and clean.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    a little bit far away from city center.

    The facility was modern and clean. Bathroom was great. Absolutely value for money.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    8.3
    It's fantastic place.
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 6 nights
    • Submitted via mobile

    No swimming pool, no sauna.

    It's fantastic place.

    Stayed in August 2017

  • Reviewed: 29 July 2017

    8.3
    I did not eat breakfast as I saw that it did not appear as...
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    I did not eat breakfast as I saw that it did not appear as excellent as it used to be.

    Stayed in July 2017

  • Reviewed: 21 April 2017

    7.5
    from lobby to elevators and other sections there are only...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    from lobby to elevators and other sections there are only steps and no special way for disabled people!!!

    Stayed in April 2017

  • Reviewed: 22 March 2017

    7.1
    No parking inside.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    No parking inside. Park on the open road.

    Stayed in March 2017

  • Reviewed: 3 March 2017

    8.8
    Parking available, good breakfast, nice rooms, wifi.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    Parking available, good breakfast, nice rooms, wifi. All perfect!

    Stayed in March 2017

  • Reviewed: 18 February 2017

    10
    Breakfast good croissants very good
    • Leisure trip
    • Couple
    • Double Room with Parking
    • Stayed 2 nights
    • Submitted via mobile

    Nowhere to hang towels when in the shower

    Breakfast good croissants very good

    Stayed in February 2017

  • Reviewed: 28 January 2017

    5.8
    Two nights but facilities must be better
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Old needs updating the facilities for business

    Staff

    Stayed in January 2017

  • Reviewed: 8 January 2017

    7.9
    Confortable en general
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Confortable en general

    Stayed in January 2017

  • Reviewed: 9 December 2016

    9.6
    Good rooms, fast room service.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Good rooms, fast room service.

    Stayed in December 2016

  • Reviewed: 9 December 2016

    9.6
    Clean room, modern design.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    Nothing to complain about

    Clean room, modern design.

    Stayed in December 2016

  • Reviewed: 8 December 2016

    6.7
    I liked the room, breakfast buffet
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Far from the centre

    I liked the room, breakfast buffet

    Stayed in December 2016

  • Reviewed: 1 October 2016

    9.6
    Value for money
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 4 nights
    • Submitted via mobile

    Both breakfast and dinner exceeding expectation. Friendly staff and overall good atmosphere.

    Stayed in September 2016

  • Reviewed: 26 September 2016

    9.6
    I was very comfortable and relaxed
    • Leisure trip
    • Group
    • Double Room
    • Stayed 18 nights
    • Submitted via mobile

    I was very comfortable and relaxed

    Stayed in September 2016

  • Reviewed: 24 September 2016

    5.0
    location
    • Business trip
    • Couple
    • Double Room
    • Stayed 7 nights

    staff service

    location

    Stayed in September 2016

  • Reviewed: 20 September 2016

    7.5
    Breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location far from transport

    Breakfast

    Stayed in September 2016

  • Reviewed: 8 September 2016

    5.8
    It was a bed for the night, that's it.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    taking 40 minutes to get a cold beer when the temperature 38 deg C.

    It was a bed for the night, that's it.

    Stayed in September 2016

  • Reviewed: 6 August 2016

    8.8
    Adequate room for short stay.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    A little out of the way.

    Met my expectations. Was a late arrival but no problems getting to my room. Staff efficient.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 March 2016

    4.6
    The room service dinner was good and quick.
    • Business trip
    • Couple

    Looking for a hotel for a good night's sleep, go elsewhere! There is much better offer for hotels of 4* and this is not a hotel to return. The location, less than 100 meters from the M-30 and the lack of soundproofing of the rooms and windows makes it a nasty room to try to rest. Not a central hotel and some guests use it as a hotel for a few hours ... understand as you wish.

    The room service dinner was good and quick.

  • Reviewed: 24 March 2016

    7.1
    Staff very accommodating.
    • Family with young children

    The breakfast was pretty basic, could use more variety. We requested a crib for our baby ahead of time but they forgot this detail and as we arrived in the early hours of the morning they were unable to supply us with one. Upon requesting it, I was told that there was nothing they could do. I then made the suggestion that they perhaps offer us a room with an extra bed which they then did. Seems strange that they did not think of this themselves. The balcony could use a little bit of care and cleaning and perhaps a chair could be placed there. The design of the bathroom is quite impractical. There is no space in the shower to properly place the shampoo bottles etc etc. those small details do make a difference. All in all I would rate this hotel 3 star not 4.

    Staff very accommodating. We requested a later checkout which was arranged at no extra cost.

  • Reviewed: 9 January 2016

    8.8
    The room was nice and tidy, nice view,easy access to the...
    • Leisure trip
    • Couple

    The breakfast and the fact that there was no proper door to the bathroom

    The room was nice and tidy, nice view,easy access to the parking,variety of drinks in the fridge.

  • Reviewed: 18 December 2015

    9.2
    Nice location to attend the business school nearby (but not...
    • Business trip
    • Solo traveller

    Waiters at the restaurant do not speak English. Noise insulation between rooms and corridor could be better.

    Nice location to attend the business school nearby (but not that good for touristic purposes) Good breakfast and dinner, nice comfortable rooms. Well equipped gym. Will definitely stay here again.

  • Reviewed: 25 November 2015

    9.2
    The hotel is modern, clean and provides excellent amenities...
    • Leisure trip
    • Family with older children

    The hotel is modern, clean and provides excellent amenities to the discerning traveller. While the hotel is situated 10 or so minutes from the centre, it has the advantage of being peaceful which most people want when they want to relax and get away from their hectic lives. I was really pleased overall and will be going back there again next Spring. Try the suite for just a few Euro's extra as you get a separate lounge with a qualify bathroom.

  • Reviewed: 27 October 2015

    7.5
    Lovely Hotel stylish modern & comfortable.
    • Leisure trip
    • Couple

    Nothing in locality (no bars / restaurants). although local public transport to Central Madrid was regular and good value.

    Lovely Hotel stylish modern & comfortable. Breakfast outstanding although dinner menu not great.

  • Reviewed: 5 October 2015

    8.3
    We had family a wedding and this hotel certainly knows how...
    • Leisure trip
    • Couple

    As it was our first time in Madrid there was very little near by to see

    We had family a wedding and this hotel certainly knows how to it, if you want a special day go here as they WILL make your day SPECIAL

  • Reviewed: 29 September 2015

    9.6
    Friendly staff, comfortable rooms with a lovely balcony...
    • Leisure trip
    • Couple

    Not a bad experience but could have done with tea and coffee making facilities in room and a bit more information about surrounding area, including buses/metro/taxi into city

    Friendly staff, comfortable rooms with a lovely balcony overlooking the garden, good food and reasonably priced.

  • Reviewed: 29 September 2015

    10
    The staff were very accommodating and the hotel was modern...
    • Leisure trip
    • Solo traveller

    They didnt have pg tips just fruit tea. ;) Not sure if it was traditional not to have tea in the rooms but that would have been nice.

    The staff were very accommodating and the hotel was modern and clean. I met friends there for a wedding and was very impressedwiththehigh quality service they gave.

  • Reviewed: 30 April 2015

    10
    For the purpose of my visit, business, the location of Hotel...
    • Business trip
    • Solo traveller

    For the purpose of my visit, business, the location of Hotel Monte Real was excellent as I only had a very short walk to the office. The free WiFi was great and not the slow speed usually given free by other hotels. Loved the walk in shower and everything was exceptionally clean.

  • Reviewed: 7 April 2015

    10
    This is a wonderful hotel with an excellent services.
    • Leisure trip
    • Group

    This is a wonderful hotel with an excellent services. The staff is extremely friendly and helpful. Just please, be aware that you will need to take public transportation or taxi to go downtown, but it is really manageable.

  • Reviewed: 5 April 2015

    10
    People may be put off by distance from centre.
    • Leisure trip
    • Solo traveller

    All good!

    People may be put off by distance from centre. Don't be! It's a E3 journey by Metro to Moncloa and a no. 82 to Arroyo del Fresno. It's an Oasis at the end of a busy day.

  • Reviewed: 10 May 2016

    8.3
    GOOD BREKFAST
    • Leisure trip
    • Group

    GOOD BREKFAST

  • Reviewed: 28 April 2016

    9.6
    Friendly staff, lovely place.
    • Leisure trip
    • Family with older children

    Nothing

    Friendly staff, lovely place.

  • Reviewed: 26 March 2016

    7.5
    Clean and calm.
    • Leisure trip
    • Couple

    No staff for your luggage and car parking ..

    Clean and calm...

  • Reviewed: 10 March 2016

    8.8
    very calm, nice place.
    • Business trip
    • Couple

    no metro station nearby.

    very calm, nice place. Spacy!

  • Reviewed: 7 March 2016

    9.2
    Very good breakfast and luxurious rooms.
    • Leisure trip
    • Couple

    Very good breakfast and luxurious rooms.

  • Reviewed: 22 February 2016

    9.6
    TODO!
    • Leisure trip
    • Couple

    NADA

    TODO!

  • Reviewed: 18 January 2016

    10
    Such a helpful friendly staff.
    • Leisure trip
    • Solo traveller

    Nothing

    Such a helpful friendly staff. Could not do enough

  • Reviewed: 2 December 2015

    7.5
    Comfy beds no good size rooms
    • Leisure trip
    • Family with young children

    Location far from anywhere, sauna closed on weekends

    Comfy beds no good size rooms

  • Reviewed: 29 November 2015

    8.8
    Staff, food, bar, room
    • Solo traveller

    Bar should be opened a little bit longer and gym should be bigger

    Staff, food, bar, room

  • Reviewed: 27 October 2015

    10
    Everything is amazing!
    • Leisure trip
    • Solo traveller

    Everything is amazing!

  • Reviewed: 24 October 2015

    9.6
    The staff were friendly and helpful and our junior suite had...
    • Leisure trip
    • Couple

    Not having tea-making facilities in our room.

    The staff were friendly and helpful and our junior suite had a lovely balcony overlooking the garden.

There are also 65 reviews without text. These impact the overall review score.

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