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Reviews of AC Hotel San Sebastian de los Reyes, a Marriott Lifestyle Hotel 4 stars

Avenida Cerro del Aguila, 15-17, 28700 San Sebastián de los Reyes, Spain

#3 of 9 hotels in San Sebastián de los Reyes

Guests' Choice

Review score

Based on 727 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    7.6

  • Facilities

    8.1

  • Staff

    8.4

  • Value for money

    8

  • Free WiFi

    7.2

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Showing 1 - 27

  • Reviewed: 8 May 2018

    2.5
    Just check the photo!
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Just check the photo! 🤢🤢🤢🤮🤮🤮 And my shower towel had holes in it... from moths or what ever! Bottom line: I’ve been in cleaner hostales by a tenth of what I’ve just paid here! Way overpriced!

    Stayed in May 2018

  • Reviewed: 6 July 2017

    8.8
    Fabulous, clean, modern, well designed rooms in a well located hotel, for short City break!
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    We wasn't too pleased that the hotel's bar was not open over weekends, as we were staying there for the weekend visiting the city for a family wedding, so a drink at the bar would have been useful. One of our rooms didn't have the crib set up in the room on arrival and it took some time to get it, as there was only one member of staff on duty; but this member of staff did the best she could. The 24 hr shop/supermarket really is just a small corner/wall of sweets/snacks/tea coffee in the lobby, so you would be better off going to the supermarket beforehand if you needed essentials or something more substantial to eat.

    Hotel was in the perfect location for us, it was super modern and extremely clean. The rooms were perfectly designed with everything just so. Just half an hour away from Madrid city centre with easy transportation links. We also loved the short walk to the huge shopping mall pretty much opposite the hotel. Local restaurants at the Diversia were only a 10min drive away which was great. Staff were pleasant and tried to be as helpful as possible, especially when ordering our cabs!

    Stayed in July 2017

  • Reviewed: 30 June 2017

    5.8
    Okay for passing through!
    • Leisure trip
    • Family with young children
    • Standard Plus Room
    • Stayed 1 night
    • Submitted via mobile

    Room was non smoking but smelled stale. Beds were crammed in. Air conditioning was poor. Hotel had no hot water in the morning. Breakfast was very limited.

    Proximity to the motorway to travel South.

    Stayed in June 2017

  • Reviewed: 5 June 2017

    7.5
    Nice place to stay, but way too far from the airport.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Free WiFi was terrible and not suitable for anything. From airport to hotel, Uber will charge you at least 20 EUR.

    The service was really nice and hotel staff was very helpful. Fruits for breakfast were best ever.

    Stayed in June 2017

  • Reviewed: 11 March 2017

    6.0
    Large shopping centre within easy walk!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    This is clearly a 'business' hotel and the result of this is that the restaurant and bar do not open Friday, Saturday or Sunday. The was comfortable but the mattress 'groaned' when you turned over or moved.

    Big shopping centre within easy walk to make up for the lack of hotel facilities!

    Stayed in March 2017

  • Reviewed: 1 February 2017

    7.5
    Convenient stop off
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was poor and restaurant not open for meal on night of arrival. We should have been informed that we would have to find alternative.Convenient stop off

    Comfort of room

    Stayed in January 2017

  • Reviewed: 22 November 2016

    5.4
    Don`t bother staying at the weekend as no where to eat
    • Leisure trip
    • Couple
    • Standard Plus Room
    • Stayed 1 night

    Paid extra for free mini-bar it consisted of 2 beers, 2 cokes, 3 waters, and one lemonade not what I would call a minibar where was the spirits and where were the snacks? Also do not arrive on Friday or the weekend as no Restaurant openin hotel,had to use the KFC down the street. Also got awoken at 02.00 am with an alarm going off which staff couldn't figure how to turn off, not what you would expect from a hotel like this.

    Room was ok

    Stayed in November 2016

  • Reviewed: 19 June 2018

    8.8
    Enjoyed our stay very clean
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Had to pay €15 for parking which is only mentioned when checking out

    Location value for money

    Stayed in June 2018

  • Reviewed: 24 April 2018

    8.3
    Cleanliness, beds, room layout
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No courtesy airport shuttle as was advertised. It would have cost 30 euros to get to airport.

    Cleanliness, beds, room layout

    Stayed in April 2018

  • Reviewed: 24 April 2018

    6.7
    Close to the Airport but without transfer.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Airport transver is missing. Taxi is 20-25 EUR.

    It is a nice bussines Hotel with good breakfast.

    Stayed in April 2018

  • Reviewed: 24 April 2018

    3.3
    Bad!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Everything

    Rude staff. No food facilities when arriving late. Had to begged for coffee early morning due to my early flight.

    Stayed in April 2018

  • Reviewed: 16 April 2018

    9.6
    one of the nicest hotel in madrid
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    the ambiance is really nice

    Stayed in April 2018

  • Reviewed: 9 April 2018

    7.9
    Amazing value for money
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No kettle in the room, lighting could have been stronger

    Clean and modern room, comfortable bed

    Stayed in April 2018

  • Reviewed: 23 August 2017

    9.6
    Very pleasant and relaxing after a long drive especially the large size bath.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all

    Very clean modern hotel ideal place to stop when travelling to or from Santander

    Stayed in August 2017

  • Reviewed: 11 August 2017

    9.6
    Location - very good for our traveling plans.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was good, but not amazing.

    Location - very good for our traveling plans. Close to the highway. Staff - friendly and helpful

    Stayed in August 2017

  • Reviewed: 27 July 2017

    6.7
    good value for money .good shopping near by
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    a hotel for business people .hotel bar not open during our stay

    modern nice comfortable

    Stayed in July 2017

  • Reviewed: 20 October 2016

    8.8
    Excellent priced hotel good access to Madrid
    • Leisure trip
    • Couple
    • Superior King or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No food room service available weekends

    Very comfortable hotel good breakfast

    Stayed in September 2016

  • Reviewed: 10 October 2016

    7.9
    Very good price proposal
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Everything was good.

    Stayed in October 2016

  • Reviewed: 23 July 2016

    7.5
    Noisy
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 January 2016

    10
    Arrived very late but no trouble for Gabriel who was on duty...
    • Couple

    Arrived very late but no trouble for Gabriel who was on duty at the time(01:45) he was extremely helpful and made us feel so at ease, , , , , , , Thank you !!

  • Reviewed: 13 October 2015

    8.3
    Good location to sleep before going to the airport, shopping...
    • Leisure trip
    • Couple

    wifi in-room should be free. toilet did not flush properly, stains in bath tub. no tissue box.

    Good location to sleep before going to the airport, shopping mall nearby. Nice modern rooms. friendly personnel, printed our plain tickets for us.

  • Reviewed: 25 April 2016

    8.8
    Easy access to motorway.
    • Leisure trip
    • Couple

    Parking charge

    Easy access to motorway. Very comfortable hotel. Good breakfast.

  • Reviewed: 5 January 2016

    10
    I want to use wifi by free
    • Leisure trip
    • Solo traveller

    I want to use wifi by free

  • Reviewed: 8 December 2015

    8.8
    No bar.
    • Leisure trip
    • Couple

    No bar. No weekend room service

  • Reviewed: 6 September 2015

    9.6
    Very Very Warm and Helpful front desk staff
    • Business trip
    • Couple

    The free Wi Fi is for 2 smart phones only

    Very Very Warm and Helpful front desk staff

  • Reviewed: 30 July 2015

    9.6
    The wifi in the room wasn't free.
    • Business trip
    • Group

    The wifi in the room wasn't free.....

  • Reviewed: 22 March 2015

    6.3
    friendly Staff and cleanliness
    • Business trip
    • Solo traveller

    4 star bed without Duvet was not comfortable,,

    friendly Staff and cleanliness

There are also 23 reviews without text. These impact the overall review score.

Showing 1 - 27

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