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Reviews of AC Hotel Ciudad de Pamplona, a Marriott Lifestyle Hotel 4 stars

Iturrama, 21, 31007 Pamplona, Spain

#22 of 30 hotels in Pamplona

Guests' Choice

Review score

Based on 706 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.5

  • Location

    8.1

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    7.6

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Showing 1 - 49

  • Reviewed: 16 September 2018

    9.2
    Very convenient and pleasant hotel. Friendly and helpful staff. Easy parking.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    I was charged for breakfast and I believe the 'deal' through Booking.com oncluded breakfast.

    Room very comfortable and clean. Good wifi access.

    Stayed in August 2018

  • Reviewed: 9 September 2018

    8.3
    Good service, comfortable room, very accommodating staff
    • Business trip
    • Group
    • Single Room
    • Stayed 2 nights

    The gym hours (8 to 22) were a bit problematic for me, would prefer if they'd open it earlier or close later....

    Good service, comfortable room, very accommodating staff

    Stayed in September 2018

  • Reviewed: 31 August 2018

    8.3
    Perfect location for parents dropping off kids to University...
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no coffee making facilities in the room. Bed was ok but not the most comfortable.

    Perfect location for parents dropping off kids to University of Navarra. Easy walk into the city. Helpful and friendly staff.

    Stayed in August 2018

  • Reviewed: 11 July 2018

    10
    Wonderful time in Pamplona
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    Great location relative to parks and dining and a short distance to the city. Parking was easy and the staff was quite pleasant and helpful.

    Stayed in July 2018

  • Reviewed: 23 April 2018

    8.8
    Breakfast good ,staff was helpful.
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi was unreliable ,bed was without sheets, too warm without opening window ,but then street noise was loud late into the night heard bottles .

    Breakfast good ,staff was helpful.

    Stayed in April 2018

  • Reviewed: 22 November 2017

    5.0
    I will stay alone in this hotel only if my paranoid husband mandates me!!!!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 9 nights
    • Submitted via mobile

    NO FULL LENGTH MIRROR (this is UNACCEPTABLE!) No free bottled water (only ONCE in my eight nights stay!!!) NO body lotion No tooth brush & paste Bedside tables HAD POINTED ends NO FULL LENGTH MIRROR (I can repeat this over & over) Bad WIFI (slow!!!)

    The location was good. The staff were nice

    Stayed in November 2017

  • Reviewed: 8 October 2017

    9.2
    Nice hotel in the Iturrama district, which is pretty close...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The rooms with internal view don't have exactly the best possible view, but that's probably the reason why they come cheaper than others :)

    Nice hotel in the Iturrama district, which is pretty close to the city center, but far enough to let you stay away from the crowds and the noise that you find in the old city. Nice, standard, business-style hotel, very friendly and helpful staff, they let us leave our luggage some extra hours at the reception at no additional cost.

    Stayed in October 2017

  • Reviewed: 23 August 2017

    7.5
    Good hotel. Nothing special but no complaints either
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Not many facilities. Soundproofing could be better, I could hear people and TV talking in neighboring rooms.

    It was a good, clean hotel, without any fancy stuff. Good for one night stay.

    Stayed in August 2017

  • Reviewed: 11 April 2017

    7.1
    Nice value but.........
    • Business trip
    • Family with young children
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    AC didn't work and the air circulation wasn't good. Would have been nice to have some tissues in the room.

    Even though the rooms were small, they were comfortable and well layed out.

    Stayed in April 2017

  • Reviewed: 10 October 2016

    5.4
    Foom the prison....
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    from the room view only of the internal courtyard with bricks, like a jail. To see outside 8 € more. To have breakfast 14.50€ more. In their mind total would be: 85,00 € (base price) + 8,00 € (to see outside the prison) + 14,50 (to get breakfast) = 107,50 € .... in Pamplona!!!! in the middle of nowhere!!! They are crazy. I will nere return to that hotel!

    Stayed in October 2016

  • Reviewed: 8 September 2018

    7.9
    Service from Juan and Belen in the restaurant
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Service from Juan and Belen in the restaurant

    Stayed in September 2018

  • Reviewed: 5 September 2018

    7.5
    Universidad 2018
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Cerca de la Universidad y de restaurantes

    Stayed in September 2018

  • Reviewed: 8 August 2018

    9.6
    Great location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hard bed.

    Great location Quality hotel

    Stayed in August 2018

  • Reviewed: 5 August 2018

    9.6
    Everything fine
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing specific

    You get what you pay for

    Stayed in August 2018

  • Reviewed: 22 June 2018

    8.3
    What you'd expect from a business hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    For us, a little further away from the charms of the old part of town

    Nice typically upscale business hotel. Bed was comfy, enjoyed the tub

    Stayed in June 2018

  • Reviewed: 26 May 2018

    5.8
    Check out OK
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Too far from the middle of town. expensive parking. Poor air-conditioning

    Check out OK

    Stayed in May 2018

  • Reviewed: 14 May 2018

    10
    Great hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No adverse comments

    Everything was fantastic

    Stayed in May 2018

  • Reviewed: 24 April 2018

    10
    Great city and great hotel.
    • Business trip
    • Group
    • Single Room
    • Stayed 2 nights

    It a little hot and the internet could have been faster

    Stayed in April 2018

  • Reviewed: 15 April 2018

    6.3
    Ubication
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Thea bed too small

    Ubication

    Stayed in April 2018

  • Reviewed: 2 April 2018

    8.8
    Nice staff, very helpful.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nice staff, very helpful. Clean room, no noise from other rooms

    Stayed in April 2018

  • Reviewed: 14 September 2017

    9.2
    1. The staff was very friendly and helpful.
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    The room was not completely clean.

    1. The staff was very friendly and helpful. 2. The soundproof walls were super good.

    Stayed in September 2017

  • Reviewed: 28 June 2017

    5.8
    Nothing
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Price is not compatible with hotel conditions. The attitude of personnel is bellow expectations.

    Nothing

    Stayed in June 2017

  • Reviewed: 24 June 2017

    10
    Good modern hotel with underground parking
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Nothing

    Modern hotel with all the facilities and good underground parking. I have stayed there several times!

    Stayed in June 2017

  • Reviewed: 13 May 2017

    9.2
    Good business hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast but this is a business hotel with little charm, more than adequate place to stay but all chrome and steel.

    Stayed in May 2017

  • Reviewed: 24 April 2017

    9.6
    Hotel estupendo
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel estupendo

    Stayed in April 2017

  • Reviewed: 17 April 2017

    9.2
    The beds were very nice, the room and bathroom very clean...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The beds were very nice, the room and bathroom very clean also.

    Stayed in April 2017

  • Reviewed: 5 October 2016

    9.6
    Great place to stay
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No Tea/coffee facilities in room & only one hand towel

    Clean, quiet & very helpful, friendly staff.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 May 2016

    7.1
    Secure underground parking, although across the road from...
    • Leisure trip
    • Group

    Difficult to find. Limited vehicle spaces outside the hotel for unloading/loading luggage

    Secure underground parking, although across the road from the hotel.

  • Reviewed: 20 May 2016

    9.2
    Lovely clean modern rooms with a massive comfortable bed.
    • Leisure trip
    • Group

    Nothing

    Lovely clean modern rooms with a massive comfortable bed. Warm & cosy especially the bathroom. The bathrobe & slippers were an added luxury.

  • Reviewed: 22 March 2016

    6.7
    Staff very helpful, and willing to solve problems.
    • Leisure trip
    • Family with young children

    I have been going to this hotel since 2007. Since Marriot took over, everything has been downgraded. For instance, now most beds are queen size. Toilery items have lost quality. Also no longer free water and soda in minibar.

    Staff very helpful, and willing to solve problems. Cleaning crew also very polite and helpful.

  • Reviewed: 21 March 2016

    10
    Staff was helpful, well-mannered and very attentive.
    • Business trip
    • Solo traveller

    The schedule of the shuttle. I had to wait 45 minutes for the next shuttle because there wasn't one scheduled for 7pm

    Staff was helpful, well-mannered and very attentive. The shuttle sevice is lacking due to its schedule but the driver was excellent.

  • Reviewed: 13 March 2016

    7.9
    Location suited my meetings nearby.
    • Business trip
    • Solo traveller

    My room looked onto a light well. I would have been happier with a view to the street though this is not as important as other factors.

    Location suited my meetings nearby.

  • Reviewed: 5 March 2016

    8.3
    Standard AC Marriott hotel and facilities.
    • Leisure trip
    • Couple

    Car parking. Not attached to the hotel, across a busy road. Although secure no good for anyone with even a moderate disability. No offer to help with luggage

    Standard AC Marriott hotel and facilities. Know exactly what to expect.

  • Reviewed: 31 January 2016

    9.6
    Breakfast and cleanest hotel was very clean espacialy room...
    • Couple

    Califactions somre times not work during the day

    Breakfast and cleanest hotel was very clean espacialy room claening staff is succesfully special thanks to braekfast staff

  • Reviewed: 7 September 2015

    7.9
    The staff was awesome
    • Business trip
    • Solo traveller

    * Impossible to find a parking in that area. Only option is the hotel parking (quite expensive) * Breakfast is a little bit limited and there is no kitchen (for cooked eggs for instance) * Wifi was terrible. I had urgently to transfer small files and it just didn't work. Anything larger than 0.5MB will get stuck for hours (we tried both the room line and the lobby's) * I had to magnetize my room keys 3 times in 5 days (even after magnetizing, it didn't work well)

    The staff was awesome

  • Reviewed: 11 August 2015

    9.6
    Location was convenient to the city center.
    • Leisure trip
    • Couple

    NO IRON?!! Bed was a bit too firm for our taste.

    Location was convenient to the city center. Staff was helpful with any questions we had. Would stay here again.

  • Reviewed: 5 May 2015

    5.8
    Room was clean and comfortable and the best was huge.
    • Leisure trip
    • Couple

    The breakfast was very poor and not worth the additional cost. We booked a king room as it said on booking.com that wifi was free, however this was debated on arrival and without wifi I couldn't access all my booking details to show the staff!!! However the staff resolved this and we got wifi free. I do think wifi should come as standard in this day and age and not be charged as extra. There were no tea/coffee making facilities and no english language channels on the TV. For non Spanish guests this detracts from the comfort levels. Marriott hotels usually have better facilities so was disappointed.

    Room was clean and comfortable and the best was huge.

  • Reviewed: 17 May 2016

    7.9
    Excellent staff and service
    • Leisure trip
    • Solo traveller

    No toilet brush in the bathroom. No bathrobes either.

    Excellent staff and service

  • Reviewed: 10 May 2016

    6.3
    Good location, simple room, nice bathroom!
    • Leisure trip
    • Solo traveller

    Good location, simple room, nice bathroom!

  • Reviewed: 4 May 2016

    9.6
    The room was spacious and very clean.
    • Family with older children

    The parking doesn't belong to the hotel.

    The room was spacious and very clean. The bed was comfortable. The breakfast was good and diverse.

  • Reviewed: 25 April 2016

    9.6
    Very helpful and friendly staff including the housekeeping...
    • Business trip
    • Solo traveller

    Breakfast could have include better selection like bacon and eggs:)

    Very helpful and friendly staff including the housekeeping dept.

  • Reviewed: 16 March 2016

    9.6
    Location , space, friendliness.
    • Leisure trip
    • Couple

    Not equipped with water boiler for coffee or tea. We stayed 10 days and it would have been nice to have in the room.

    Location , space, friendliness.

  • Reviewed: 10 March 2016

    8.8
    The entrance is fine, the Staff are very nice and friendly
    • Business trip
    • Solo traveller

    the bed was a little soft for my taste, my back was sore

    The entrance is fine, the Staff are very nice and friendly

  • Reviewed: 28 February 2016

    8.8
    secure car parking.
    • Business trip
    • Couple

    secure car parking. excellent breakfast

  • Reviewed: 10 November 2015

    7.5
    Meals were excellent good access to the golf course.
    • Leisure trip
    • Group

    The spa was an unexpected added extra with no spaces available during the time of our visit.

    Meals were excellent good access to the golf course.

  • Reviewed: 8 October 2015

    7.5
    4th time staying at this hotel
    • Leisure trip
    • Couple

    Nothing

    4th time staying at this hotel

  • Reviewed: 7 October 2015

    10
    Great location, great hotel and great value for the time we...
    • Leisure trip
    • Group

    Only problem we had was with the wifi

    Great location, great hotel and great value for the time we stayed in Pamplona

  • Reviewed: 8 August 2015

    9.6
    Very nice facility
    • Leisure trip
    • Couple

    The hotel was hard to find

    Very nice facility

  • Reviewed: 26 May 2015

    7.5
    Location
    • Leisure trip
    • Couple

    No A/A

    Location

There are also 29 reviews without text. These impact the overall review score.

Showing 1 - 49

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