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Reviews of Hotel Palacio del Retiro, Autograph Collection 5 stars

Avenida Alfonso XII, 14, Retiro, 28014 Madrid, Spain

#192 of 351 hotels in Madrid

Guests' Choice

Review score

Based on 48 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.4

  • Facilities

    8.4

  • Staff

    9

  • Value for money

    7.4

  • Free WiFi

    8.5

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Showing 1 - 20

  • Reviewed: 9 April 2018

    10
    Wonderful introduction to Madrid and a Spainish vacation!
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Just across the street from Retiro Park, minutes walk from nice restaurants, The Prado, The Sofia, and the Botanical Gardens. Comfortable, quiet room.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    10
    A Palace to feel like home
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights

    No remarks in this line

    Bed was fantastic and we sleep like babies. The room was very quiet and the view over the Retiro park, gorgeous. The restaurant at the hotel is simply great: the service always ready , the food fantastic and very tasty. Breakfast delicious, very complete and with a large variety pd hot preparations done at the minute. Really good!

    Stayed in April 2018

  • Reviewed: 11 November 2017

    3.8
    The location is the only good thing.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It’a a low middle 4 star rated and priced as a 5 stars. Nobody at the door, you enter the hall, not really an hall, and not even say hello, or take care of the luggage’s. The hotel is a desert, the lounge is a desert, breakfast not included and they ask 39 € a person to eat in a small desert room ... Room ugly, no windows, cold, and the warmer ( air conditioning style) has a noisy fan. Never been in such a five star hotel in the world... compared to other hotels in Madrid it’s simply ridiculous!!! Avoid avoid avoid

    The location is the only good thing. Also the bed itself is very good.. just the bed.

    Stayed in November 2017

  • Reviewed: 5 October 2018

    5.0
    Location.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Was NOT a five star. More like 3.5-4.

    Location.

    Stayed in October 2018

  • Reviewed: 14 August 2018

    9.2
    Good location close to museum Prado and retiro garden.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit expensive and no upgrade for family like us

    Good location close to museum Prado and retiro garden.

    Stayed in August 2018

  • Reviewed: 25 June 2018

    9.2
    great location!
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    great location!, great breakfast , lovely atmosphere, very kind and friendly staff

    Stayed in June 2018

  • Reviewed: 21 October 2017

    9.6
    Worth It!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    A Class operation!

    Stayed in October 2017

  • Reviewed: 22 May 2017

    9.2
    The friendly staff, the location @ and the comfort
    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    I would say everything was ok

    The friendly staff, the location @ and the comfort

    Stayed in May 2017

  • Reviewed: 11 May 2017

    10
    Everyone in the hotel went out of there way to assist in all...
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 4 nights

    Everyone in the hotel went out of there way to assist in all our request.

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 9 February 2016

    5.4
    Clean hotel.
    • Leisure trip
    • Couple

    Suite is not a real suite. Its what other hotels would call junior suite at most. Shower has no door meaning its cold to shower plus all water is on the floor. The handle to turn on shower impossible to use if your hands are wet ( our friends in next room couldnt even figure out how to switch on the handshower). No handy place to hang towels. Bathtub small. No menu for inroom dining. Restaurant / bar is always empty except for breakfast, with only 2 tables which can accomodate a party of 4. Only saw a bellboy once and no doorman.

    Clean hotel. Nice details inside.

  • Reviewed: 22 September 2015

    9.6
    Standard room proved to be rather spacious.
    • Leisure trip
    • Couple

    There was poor variety of cheese at breakfast. Breakfast seems to be overpriced: we paid EUR 60 for two persons - and that was without ordering of any additional hot meals from restaurant . Next day the same waiter charged for the same food EUR 40.

    Standard room proved to be rather spacious. Comfortable bed. Perfect location - at the center, but far from crowds. Helpful managers at the reception. Want to be back.

  • Reviewed: 13 September 2015

    9.6
    Breakfast and service is excellent
    • Leisure trip
    • Couple

    I missed some space like drawers Or more shelves for clothes . The floor finishing in the room is very poorly done, very cheap.

    Breakfast and service is excellent Rooms (suites) are spacious Reception very welcoming and friendly No noise from the street

  • Reviewed: 14 July 2015

    10
    Our room was upgraded to a junior suite which was gorgeous.
    • Leisure trip
    • Couple

    Not really bad, but cab drivers don't seem to be aware of this hotel, so it helps if you have the hotel address with you.

    Our room was upgraded to a junior suite which was gorgeous. Staff was very helpful, especially when I lost my ATM card. A little bit of a walk to main sites but right across from Retiro park and very quiet.

  • Reviewed: 3 May 2015

    9.2
    Location is great, just opposite to the Ritero park and...
    • Leisure trip
    • Couple

    none

    Location is great, just opposite to the Ritero park and close to Prada. The hotel is well designed and decoraton is amazing. The staff are very friendly and always willing to offer help.

  • Reviewed: 28 April 2015

    7.9
    Loved the location and size of the room, all architectural...
    • Leisure trip
    • Couple

    Carpet in main stairwell is in desperate need of replacement. Also the hotel needs some outdoor patio space.

    Loved the location and size of the room, all architectural details, good bathroom.

  • Reviewed: 31 March 2015

    9.2
    Friendly and helpful staff.
    • Leisure trip
    • Family with older children

    Breakfast a bit pricey, so we opted for coffee only and eat elsewhere. Nice bath, with lots of hot water, nice shower and tub. Modern and clean.

    Friendly and helpful staff. We liked that this was across from a gorgeous park in a residential area, but not too far from the action. Great dining room.

  • Reviewed: 5 May 2016

    9.6
    Bed very comfortable!
    • Leisure trip
    • Group

    Breakfast very expensive at 66 euros/per couple so our group of 18 went to bakery down the street.

    Bed very comfortable!!

  • Reviewed: 18 April 2016

    10
    Everything!
    • Leisure trip
    • Couple

    Nothing

    Everything!!!! Especially a nice upgrade to a suite! The front desk people were super polite

  • Reviewed: 7 April 2016

    7.1
    Beauty of the building, historical, great location,...
    • Leisure trip
    • Family with older children

    Extremely noisy room, slow service, faulty Ac

    Beauty of the building, historical, great location, helpfulness of staff when problem

  • Reviewed: 13 July 2015

    9.2
    Upgrade to larger room
    • Leisure trip
    • Couple

    Disappointing breakfast options, dined elsewhere.

    Upgrade to larger room

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 20

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