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Reviews of Complejo Albir Garden

Camino Viejo De Altea, 29, 03581 Albir, Spain

#49 of 63 hotels in Albir

Guests' Choice

Review score

Based on 193 hotel reviews

7.0

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.3

  • Location

    7.5

  • Facilities

    7.1

  • Staff

    7.9

  • Value for money

    6.8

  • Free WiFi

    3.8

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Showing 1 - 59

  • Reviewed: 15 August 2018

    7.5
    We had a lovely stay at this hotel.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Dated, tired rooms. Long queues for meals at certain times. Poor air conditioning in communal areas.

    Entertainment for kids was very good. Plenty of sun beds. Excellent location.

    Stayed in August 2018

  • Reviewed: 28 July 2018

    8.3
    Perfect for one-week-stay with children in summer period
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 5 nights
    • Submitted via mobile

    Not enough parking place for all guest, weak WIFI, irregularity of cleaning service and organization of night shows (impossible to find a table unless coming 1 hour in advance)

    Friendly Staff, excelent full board, cool aquapark and animators (special remark about the Lego instructor) and overall condition of all facilities (very good maintenance)

    Stayed in July 2018

  • Reviewed: 7 January 2018

    5.8
    Left early as we did not get what we were paying for.
    • Leisure trip
    • Group
    • One-Bedroom Apartment (2 Adults)
    • Stayed 2 nights

    The room kitchen equipment was limited. The dining room seating arrangement was poor. The bar was no good Booked as half board but because we were there on New Years Eve we were told that we would have to pay 125 euro pp for the evening meal, the alternative was to have lunch.

    Food choice was good. Location was good.

    Stayed in January 2018

  • Reviewed: 15 March 2017

    7.9
    Good location, great for families, food decent enough, lots...
    • Business trip
    • Couple
    • One-Bedroom Apartment (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    No air con in bedrooms so in summer can be very uncomfortable to sleep. Sofa beds need cleaning or updating!

    Good location, great for families, food decent enough, lots of choice, bar staff really friendly.

    Stayed in March 2017

  • Reviewed: 25 October 2016

    9.6
    stayed four times now still very good.......
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults + 1 Child)
    • Stayed 2 nights

    staff v.helpfull...beds huge comfy.... walk in shower..new bathroom...wife has mobility probs staff considerate.....found we left our new kettle there two days later..went back staff staff kept it for us,,,

    Stayed in October 2016

  • Reviewed: 20 September 2016

    4.6
    Great staff, and poolside but horrible room
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 7 nights

    We came there with two young children (2 and 6 year old) around 00:30. When we tried to check in she did not find our booking. We had to find the booking in our phone to prove we had already booked a room. With luck she found a room for us 30min later. I dont know who to blame, Booking.com or the hotel. If you go there prepare for terrible beds.

    Very helpful and friendly staff and food were good. And the poolside is very nice. Specially for kids.

    Stayed in September 2016

  • Reviewed: 26 April 2018

    4.6
    Wouldn’t go again rooms not good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (4 Adults)
    • Stayed 14 nights
    • Submitted via mobile

    Rooms was very small no good for 4 it was dated as well

    Pool

    Stayed in April 2018

  • Reviewed: 29 January 2018

    5.8
    No cleaning of room, no replacement of towels
    • Leisure trip
    • Group
    • One-Bedroom Apartment (2 Adults)
    • Stayed 2 nights

    No cleaning of room, no replacement of towels

    Stayed in January 2018

  • Reviewed: 25 September 2017

    8.8
    Had a fab time. All the staff were helpful and friendly
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom was tired

    Great place

    Stayed in September 2017

  • Reviewed: 10 March 2017

    5.0
    TIRED BUDGET APARTMENT
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights

    KITCHEN POORLY EQUIPPED.DARK COLD ROOM.FURNITURE TIRED.TOWELS AND BED LINEN WELL USED.

    GOOD SHOWER AND SOME UK TV CHANNELS

    Stayed in March 2017

  • Reviewed: 29 October 2016

    8.8
    Basic accommodation but very good value for money
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 3 nights

    Liked the self catering facilities and the space. Albir is a lovely resort.

    Stayed in October 2016

  • Reviewed: 14 October 2016

    10
    Super Hotel Garden, Albir
    • Leisure trip
    • Group
    • One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    Everything perfect 😀

    Everything 😀

    Stayed in September 2016

  • Reviewed: 22 September 2016

    6.7
    On balance a fair price for the good the bad and the ugly.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 2 nights

    Swimming pools freezing. food rather 1980's room very basic

    Water park fantastic..nice staff...location

    Stayed in September 2016

  • Reviewed: 20 September 2016

    9.5
    we went all inclusive and completely loved it .
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 7 nights

    we went all inclusive and completely loved it . the kids loved the waterpark. The pools were fab.!!!

    Stayed in September 2016

  • Reviewed: 19 September 2016

    10
    😁
    • Leisure trip
    • Group
    • One-Bedroom Apartment (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    😁

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 April 2016

    7.5
    Good location, supermarkets across road with friendly bakery.
    • Leisure trip
    • Family with young children

    Yellow stain on pillow no pilow protectors, very thin towels and not too sure about cleanliness of blankets etc.Thin walls so may be noisy in Summer.

    Good location, supermarkets across road with friendly bakery.Hotel staff helpful and family friendly pools.Cleaner came to change towels and clean room after two days.

  • Reviewed: 20 April 2016

    4.6
    Facilities were good.
    • Leisure trip
    • Family with young children

    The roooms were old fashioned and hadn't been renovated in years. The beds were uncomfortable. The kitchen was ill equipt and there were no extras eg. Hair dryers as you would expect in a modern complex.

    Facilities were good. If it was a bit warmer in April we would had loved to try the water park

  • Reviewed: 4 April 2016

    5.0
    Good facilities for children.
    • Leisure trip
    • Family with young children

    Very basic, dated apartment with poor equipment. No maid service till day before leaving despite many attempts via reception. No kettle, toaster, dishcloth, cloths for cleaning. Apartment overlooking delivery area and kitchens so very noisy from early till late. View of side street and bus stop.

    Good facilities for children. Good pools and play park in grounds. Plenty of space.

  • Reviewed: 29 March 2016

    5.4
    Water park, location, shower, wifi
    • Leisure trip
    • Family with older children

    Room was covered in hair, floor, bedding, bathroom and settee. Dust and cob webs be hind settee door frames, bedroom light and bedroom light. Silver fish in lounge and bedding. Kitchen light was hanging down, lounge light cover missing and clearly not earthed in lounge (wire out) Bulb in bedroom blown. Badly Cracked tiles in kitchen and on balcony. No kettle. Room was very cold at night, both heaters and AC did not work. Inspection cover hanging off near front door. In summary a Badly maintained property!

    Water park, location, shower, wifi

  • Reviewed: 26 October 2015

    9.2
    Children had a Brilliant time there with the water park and...
    • Leisure trip
    • Family with young children

    Would have been nice to hang our cloths up no hangers and no kettle for tea settee needed replacing uncomfortable

    Children had a Brilliant time there with the water park and would Love to go back

  • Reviewed: 25 October 2015

    9.6
    Nice apartment in good area for getting out and about and...
    • Leisure trip
    • Group

    Asked for a kettle and an extra bedside light as we were 2 mature ladies who like to read in bed but you could only get us the kettle otherwise brilliant .

    Nice apartment in good area for getting out and about and dinner excellent .

  • Reviewed: 25 October 2015

    8.8
    This family hotel is very friendly can't do enough for...
    • Couple

    The location is not the best situated on the main road to Benidorm and view not great

    This family hotel is very friendly can't do enough for you very clean and modern rooms and great pool really good value for money

  • Reviewed: 13 October 2015

    9.2
    Fantastic hotel brilliantly located.
    • Leisure trip
    • Couple

    Facility's lacking for room only guests... No kettle in room until requested... Pool side Snack bar should be available throughout the day/year for ALL guests

    Fantastic hotel brilliantly located... Friendly staff... Brilliant facilities perfect family hitel

  • Reviewed: 6 October 2015

    7.1
    the outside facilities are brilliant, the pool and an aqua...
    • Leisure trip
    • Group

    the indoor pool, jacuzzi and other facilities were closed until mid october ... we went for a spa break and not all the facilities were open so we were disappointed, the accommodation was basic but ok

    the outside facilities are brilliant, the pool and an aqua park were great and very clean, Eliain does the spa treatments and was lovely the location was fabulous

  • Reviewed: 12 September 2015

    7.9
    The new waterpark kept our little one busy for hours.
    • Leisure trip
    • Family with young children

    No hot water in the acommodation block for most of our stay. Engineer called as soon as it was reported but still couldn't fix it. This was a problem to us with 2 children under four years.

    The new waterpark kept our little one busy for hours.

  • Reviewed: 10 September 2015

    3.3
    The poolarea
    • Business trip
    • Family with young children

    the room (smell, dangerous nails dirty, old), hygiene, comfort, staff, the time we got the room (1700), they didn't change towels or bins even though we requested it because of the dipers. It came aunts in the room after two days, and they still wouldn't clean it. When they finally dis, they didn't do the dishes.

    The poolarea

  • Reviewed: 2 July 2015

    6.7
    I like the pool area in the hotel.
    • Leisure trip
    • Couple

    The room was cleaned only 2 times during our stay for 8 days. And a lot of noise in the night from a bar across the street.

    I like the pool area in the hotel. The outdoor facelities was very good. The breakfast in the hotel tasted good.

  • Reviewed: 27 June 2015

    8.3
    Albir garden is a really good place for both adults and...
    • Leisure trip
    • Group

    The only thing that grated on me was the fact there was only ever one person on reception at a time so if you needed anything you had to que for a long period of time!

    Albir garden is a really good place for both adults and children there is a large pool and waterpark area with plenty to of entertainment. The rooms are very basic but that's all you need to lay your head after a fun day! Also if self catering there is a super market straight across the road surrounded by some good bars :)

  • Reviewed: 27 June 2015

    9.2
    the bus stop to centro benidorm directly outside the hotel...
    • Leisure trip
    • Family with young children

    the kids entertainment wasnt very equipped for english it was very much spanish talking my little girl wanted to get involved but didnt understand

    the bus stop to centro benidorm directly outside the hotel and only 3 euros for 2 adults

  • Reviewed: 22 June 2015

    7.9
    Staff were helpfull.
    • Leisure trip
    • Couple

    The reception desk area is extremely untidy and gives the hotel a bad image! It needs an urgent revamp The apartment kitchens are very poorly equiped,no electric kettle, no toaster.The cooker hob controls did not work which necessitated bending down on the floor to switch it on and off from the mains connection point.!.

    Staff were helpfull.

  • Reviewed: 16 June 2015

    7.9
    Family stay with two boys (age 6 and 8).
    • Leisure trip
    • Family with young children

    Family stay with two boys (age 6 and 8). This was a short overnight stay that we booked for the sole reason of using the new waterpark. Firstly we were welcomed by the staff who explained when our room would be ready etc and that we could use all the facilities immediately. The hotel has two large swimming pools which are surrounded by umbrellas for shade and plastic sun beds. We used the waterpark three times during our stay and safe to say my boys loved it. Happy kids equals happy parents. The rooms are compact but clean. We had a one bed apartment situated in the gardens surrounding the hotel, which was ideal for a short stay but would hesitate to recommend it for a two week holiday as the children have a sofa bed. The fact that you have a fridge and microwave is very handy. The hotel is a across the road from a fab supermarket where you can buy British brands if required. We aren't interested in the entertainment so can't comment. We sat out on our balcony during the evening which was pleasant. We visit this area on a regular basis and would stay again. Maybe the hotel could improve their offering by providing a two bed apartment..........

  • Reviewed: 2 June 2015

    7.5
    Didn't like the fact that this was advertised as a...
    • Leisure trip
    • Family with young children

    Didn't like the fact that this was advertised as a waterpark included when yes there was a few slides open but the rest was a building site !!! Felt very cheated because of this .... It's a shame cause otherwise lovely hotel ...

  • Reviewed: 14 May 2015

    7.5
    staff very accommodating and helpful
    • Leisure trip
    • Group

    no entertainment at all for this time of year very upsetting as we had young children we were told every day the water park would be opening but never happened no music around the pool no water games at all during the day all in all we were very disappointed

    staff very accommodating and helpful

  • Reviewed: 12 May 2015

    6.3
    The complex was lovely spacious and clean
    • Leisure trip
    • Family with young children

    Again the entertainment !!! My whole reason for booking was the extensive day and evening entertainment which didn't exist we were very disappointed my 16 and 8 year old were bored in fact they said it was the worst holiday they were ever on I couldn't recommend it for that reason and it was completely misleading

    The complex was lovely spacious and clean

  • Reviewed: 30 April 2015

    8.3
    Good location - opposite Meta Bike Café for cycle hire, La...
    • Leisure trip
    • Group

    No bike storage so our bikes had to be stored on the balcony or in our room. A ground floor lock-up would be a good addition

    Good location - opposite Meta Bike Café for cycle hire, La Morena (for tapas and a drink) and supermarket (for everything else). Well positioned for cycling - fabulous climbs to Guadalest, port de Tudons, Confrides and the Coll De Rates plus great roads and patient drivers. The food int he hotel was plentiful - they even put on a free return snackbar for our cycling group The shower in our room was excellent Rooms were cleaned daily

  • Reviewed: 31 March 2015

    8.8
    This hotel was a fantastic location fit our cycling holiday...
    • Leisure trip
    • Group

    Sauna was out of action during our stay.

    This hotel was a fantastic location fit our cycling holiday around the mountains of benidorm. Added bonus was the bike hire shop was directly across the road.No issues with keeping a couple of bikes in the room during our stay

  • Reviewed: 5 March 2015

    7.9
    Friendly hotel clean, great place to eat, 10/10 €10...
    • Leisure trip
    • Group

    New mattresses very Hard €280 to sleep on the sofa not really good x Could do with a porter to help with luggage. Net curtains on the windows to let light in, instead of having to keep curtains/ wooden shutters closed so no one can see in. Shame Makes the flat Dark, only down points

    Friendly hotel clean, great place to eat, 10/10 €10 full menu and bottle wine, great choices freshly cooked and buffet style Central location to town, bus stop outside and supermarket Mixture of age is visiting hotel

  • Reviewed: 12 February 2015

    7.1
    Location - close to shops and restaurants
    • Leisure trip
    • Couple

    Electric cut-out when only using more than 3 appliances (including lights) Some fixtures and fittings were rotting away Noise at night - probably from laundry room below

    Location - close to shops and restaurants Secure - only entrance to complex was through reception with locks on each block Paid Wi-Fi was very good value for money Friendly staff Comfortable sofa bed

  • Reviewed: 7 February 2015

    5.5
    I did like the living area and balcony and the fact that...
    • Leisure trip
    • Solo traveller

    The hotel was full of young footballers and cyclists who made a lot of noise during the times, mealtimes and night times. It is not a good mix to have that group mixed with retired people, who ony want to have a relaxed time. I won't go back.

    I did like the living area and balcony and the fact that there was easy access to transport, I.E. buses.

  • Reviewed: 19 April 2016

    6.7
    Lack of kitchen equipment
    • Leisure trip
    • Solo traveller

    Lack of kitchen equipment

  • Reviewed: 10 April 2016

    7.1
    Very handy for where we were bowling just 10 minuets away
    • Leisure trip
    • Couple

    Could not get the aircon working

    Very handy for where we were bowling just 10 minuets away

  • Reviewed: 8 April 2016

    6.7
    Very noisy at times - a lot of young football players...
    • Leisure trip
    • Solo traveller

    Very noisy at times - a lot of young football players stayed at the same hotel at the same time as me.

  • Reviewed: 22 March 2016

    7.5
    staff
    • Leisure trip
    • Couple

    heating not good apartment a bit worn out

    staff

  • Reviewed: 19 March 2016

    8.3
    Food was excellent and varied.
    • Leisure trip
    • Couple

    Could have had more entertainment in evening.

    Food was excellent and varied. Room ample and beds comfortable.

  • Reviewed: 15 March 2016

    8.3
    Right in the centre of the resort with good facilities
    • Leisure trip
    • Couple

    Earlier check in time

    Right in the centre of the resort with good facilities

  • Reviewed: 12 March 2016

    10
    Excellent location, welcoming and friendly staff.
    • Leisure trip
    • Couple

    All good

    Excellent location, welcoming and friendly staff. Fabulous value for money.

  • Reviewed: 21 February 2016

    10
    Fabulous location.
    • Leisure trip
    • Couple

    All was great.

    Fabulous location. Great staff, very friendly and very helpful. Excellent value for money.

  • Reviewed: 23 November 2015

    6.3
    Rooms were nice
    • Leisure trip
    • Family with young children

    Main bar was not very comfortable

    Rooms were nice

  • Reviewed: 6 November 2015

    10
    location excellent, staff friendly, a nice clean well run...
    • Family with young children

    location excellent, staff friendly, a nice clean well run hotel.

  • Reviewed: 30 October 2015

    6.7
    Location, room, value for money, staff
    • Leisure trip
    • Family with young children

    Wifi was poor, not enough comfortable seating in bar

    Location, room, value for money, staff

  • Reviewed: 14 October 2015

    7.9
    Location of complex.
    • Leisure trip
    • Couple

    Room only got cleaned once and we were there for a week

    Location of complex. Friendliness of people and the swimming pools were great v

  • Reviewed: 29 September 2015

    10
    Only stated 1 night but we were given a beautiful room ,...
    • Leisure trip
    • Couple

    A bit too long to wait at reception

    Only stated 1 night but we were given a beautiful room , will stay longer next year , beautiful!

  • Reviewed: 20 July 2015

    9.6
    Fantastic place for famalies
    • Leisure trip
    • Family with young children

    Kitchen in apartment a little dated for self catering but restaurant was ace

    Fantastic place for famalies

  • Reviewed: 15 June 2015

    7.5
    The pool area.
    • Leisure trip
    • Couple

    The Rugby tour of 70 young lads that came to stay during our visit.

    The pool area.

  • Reviewed: 29 May 2015

    7.1
    The hotel is very central and makes for easy walking down to...
    • Leisure trip
    • Group

    We had no bad experiences

    The hotel is very central and makes for easy walking down to the beach, shops , resturants etc.

  • Reviewed: 13 April 2015

    9.2
    Front desk staff very helpful.
    • Solo traveller

    Front desk staff very helpful. Breakfast had great chooses.

  • Reviewed: 4 April 2015

    7.5
    Good outdoor facilities
    • Leisure trip
    • Solo traveller

    Good outdoor facilities Near shops and restaurants 15 min. stroll to the Beach promenade

  • Reviewed: 14 March 2015

    5.0
    Not a lot
    • Leisure trip
    • Couple

    Getting thrown out of bar at 23.00hrs

    Not a lot

  • Reviewed: 10 February 2015

    9.6
    Conveniently located for local facilities
    • Leisure trip
    • Group

    As I was self catering a toaster would have been much appreciated

    Conveniently located for local facilities

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