Avenida Playa de Muro, 07480 Playa de Muro, Spain
#10 of 53 hotels in Playa de Muro
Guests' ChoiceBased on 47 hotel reviews
8.6Cleanliness
8.9
Comfort
8.8
Location
9.2
Facilities
8.6
Staff
9.4
Value for money
8.2
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: October 29, 2023
Vicki
United KingdomThe booking system for the restaurants is ridiculous and needs to be better (told by reception that to get a table for a restaurant I need to get up at midnight to book as it opens for the next 2 days)... as a result we only managed to get a booking for the mexican restaurant and only after complaining (manager v helpful though). Suggest it would be fairer to help book these in at check in and limit the bookings during stays so that it is fairer. When we arrived the balcony door in our room did not lock. When we tried to change rooms because of not wanting children to sleep in room with no lock on door- was told- don't worry- it is very safe...! eventually we moved rooms but only after visiting 2 other rooms with the same problem. Inevitably this lead to a bit of a bumpy start to our stay! Reception staff could have been friendlier and more apologetic at this point although manager was helpful the following day. Also felt the place could have benefited from better signage but this is probably a personal preference based on experiences in other places and it was easy to soon find way around!
Very well equipped for a family holiday. So many things for children to do, which was then v relaxing for parents! Fab pools, proximity to beach and enthusiastic evening entertainment. Great choice and quality in buffet. Kids club had a range of activities which was great but the staff to child ratio seemed a little off (2 staff to sometimes 20+ kids.. but they did wear bibs which made it easier to spot them! but we personally did not feel able to wander far from the club while they were in there but that may just be our neuroses!) Sunrises over the beach were exquisite and sunset yoga was super. Lovely clean pools, with so much choice over where to sit. Lots of space and sunbeds. V easy to change pool towels. Lovely ice cream parlour that kids loved. Trampoline was a favourite with our children who spent hours bouncing!
Stayed in October 2023
Reviewed: October 29, 2023
Tanya
DenmarkDifficult to get booked into a restaurant onsite A heated pool outside would have been a huge bonus
Great facilities and gorgeous beach and pool. Great food and service
Stayed in October 2023
Reviewed: October 28, 2023
Pamela
SwitzerlandOutside pools were too cold to go in. So while the design was great, we couldn’t use them. They need heating. Corridors need better vacuuming/ cleaning.
Very family friendly! Staff was very friendly.
Stayed in October 2023
Reviewed: October 21, 2023
Tony
United KingdomBeds not that comfortable
Beach location, friendly staff, great activities
Stayed in October 2023
Reviewed: October 16, 2023
Španihelova
Czech RepublicIt was very hard to book an ala carte dinner, always fully booked. We had the chance only once during our stay.
Everything
Stayed in September 2023
Reviewed: October 15, 2023
Ambika
NetherlandsBeach towels were available only at certain times of the day. It rained on the last day and our bathroom had a leaky roof
child friendly, Clean
Stayed in October 2023
Reviewed: October 8, 2023
Nsoki
AngolaBeds by the pool. People wake up early and leave towels to occupy the beds and leave. Once you get the pool there are no beds left. Very annoying.
Very good food. Exceptional quality and great beach.
Stayed in August 2023
Reviewed: October 8, 2023
Inna
UkraineThe quality of alcoholic drinks was so poor, I can’t even find the words…
It’s perfect for holidays with kids! And the beach is really nice!
Stayed in September 2023
Reviewed: October 7, 2023
Sergej
NetherlandsThe first room we had wasn't in the best state and needed some renovation (e.g. doors were really squiky so it was hard to use the toilet at night without waking up the baby). I understand that it's a popular kids friendly hotel, so rooms get damaged fast, but our first room could really use some renovation, we had to upgrade to get a fresher room to continue enjoying to the fullest.
The resort has a beautiful and we'll maintained territory with lots of green. Overall the outside facilities are really nice with swimming pools and zones for kids which are excellent. Staff is super friendly and nice, always helping and trying to accommodate. Special mention goes to the food which is absolutely great, very high quality and very high variety. And to be honest, although there are restaurants that you have to book which are nice, the main buffet had the same food standard and some days even better. Also, the beach is just 30 seconds walk which is really nice. Overall we really enjoyed our stay.
Stayed in September 2023
Reviewed: September 25, 2023
Mccracken
United Kingdomswimming pools a bit cold, hard to book into theme restaurants and the one we visited (Mexican) was disappointing
Good family rooms, great food selection at buffet and lunch grill, kids pool and activities were great, beach was lovely, nice cocktails,
Stayed in September 2023
Reviewed: September 14, 2023
Anjeza
United States of AmericaI thought the food was below par. Nearly. all buffet food was below par, although there were a lot of options to bridge the gap. The food was fine for my child, but as someone who really enjoys nice food, i'd say it was not up to par.
This was a great all inclusive hotel for families, as the facilities were really great for small children. My child loved the multiple pools, there were events going on during the day, and everything was within a small area. They also had playgrounds, and bikes, and really had all you needed to enjoy a trip with children.
Stayed in September 2023
Reviewed: August 31, 2023
C
United KingdomNothing, everything was great.
Amazing hotel in a fantastic location, right on Platja de Muro. The staff were super friendly and so accommodating. Martinete restaurant went out of their way to make my birthday an extra special one. Thank you Martinete! The rooms were clean and the food was the best I've ever had in an all inclusive.
Stayed in August 2023
Reviewed: August 25, 2023
Ihor
Netherlands- Furniture and bathroom need renovation, all the tables had scratches. We changed the room and it was no difference. - Please, turn on coffee machines in the evening so that it is possible to get a tea or coffee in the buffet and not go to the bar.
- Super close to the beach and the beach itself is amazing with plenty of space! - The kids' pool and water slides were just awesome! - The food was pretty decent. - Exciting evening entertainment program.
Stayed in August 2023
Reviewed: November 8, 2022
Ondřej
Czech RepublicThe only disadvantage is difficult and slow travelling by car in all island, so you can´t reach many sightseeings, towns or natural points of interest in one day, if you also want to swim and rest on the beach. The offer of hotel bike rental was a bit weak.
This hotel is well located near the beach and two natural reservations. It is also a good starting point for trips by car or by bike. It is equipped with swimming pools and a lot of restaurants. Also evening cultural events are valuable. Our room was clean, all staff members were friendly. A free car parking is near the hotel.
Stayed in September 2022
Reviewed: October 4, 2022
Kateryna
GermanyDespite the fact that beach is very close, you still need to go there and then you discover that hotel doesn't provide you with places/beds. You need to buy one double place for 14.5 euro/day. That was an unpleasant surprise for me since I purchased all inclusive trip. Comfortable beach is something I would find a must of being included. It was pretty strange to pay for safe usage/day and leave deposit for towels. Its ok, that service costs money, why not include that safe into the daily fee of the room, we are talking about 3 euros, why do you confuse your quests with these strange questions? Or maybe it was strange only for me. But I believe nobody would notice such small difference in the cost, but everybody would remember this strange conversation. The hotel needs to be a bit renovated, it didn't disturb us really much and when we were leaving, we learnt that renovation was planned for winter. So next season should not be so actual.
I liked, that hotel is really close to the beach and even if you don't want to go there pool facilities are available for every wish: with small kids, with more calm atmosphere. Excellent massages. Excellent personnel at the reception and in SPA area. Excellent food. And I really mean it, I travelled a lot, but those 3 things were really excellent.
Stayed in September 2022
Reviewed: August 17, 2022
Andrew
JerseyBEACH AND STAFF AND PADEL TENNIS
Stayed in August 2022
Reviewed: July 30, 2022
Sarah
United KingdomThe beach is brilliant: white sand, crystal waters, gentle waves, a beautiful walk of a few metres through the protected dunes and pines from the beach to the hotel. The evening entertainment was outstanding. The food was delicious. The rooms were comfortable and the staff were friendly and helpful. The pools were great.
Stayed in July 2022
Reviewed: July 14, 2022
Andrei
Germanyall was fantastic
the location is perfect. 1 min from the beach and with a swimming pool perfect for families. the staff is very good and well organized. everything was clean all the time and all the services provided with high standards.we really enjoyed our time here. My son really enjoyed the mini disco with all the other children and also the shows in the evening. the food was really fantastic with great diversity.we will definitely come here for a third time .
Stayed in July 2022
Reviewed: July 11, 2022
Aurora
United States of AmericaGreat entertainment team! Clean facilities.
Stayed in July 2022
Reviewed: July 8, 2022
Nuno
PortugalOutdoor lunch space very small, they also charge non mineral water , no nuts in breakfast,/dinner, common space very small for such hotel
Animation, activities, cleaning, friendly staff, localization, beach
Stayed in July 2022
Reviewed: June 6, 2022
Tapas
Netherlandsthe rooms were a bit dated and the bed could have been a bit more comfortable
the property is in an excellent location and the facilities were very good. There are a lot of swimming pools in the complex so you will always find space. They also organized a lot of activities for the kids and the organizing team is super great with kids; our daughter loved it. The evening entertainment program were super! The staff were really friendly and hospitable. A special word of appreciation for the restaurant staff and the hotel cleaning staff who did a great job!
Stayed in May 2022
Reviewed: May 31, 2022
Joel
NorwayEverything was satisfactory.
I was very happy with the hotel and I enjoyd my stay very much. The breakfast buffet was very good. I especially liked that the hotel was next to the beach.
Stayed in May 2022
Reviewed: May 7, 2022
Olga
GermanyBeach, food, location, room - everything was excellent.
Stayed in April 2022
Reviewed: September 6, 2021
Lucian
SwitzerlandThe music was too loud for us in the evenings. It also didn't stop until close to 11pm. It would have be nice if the music wasn't so loud until so late in the night.
The attention to details. The rooms were clean and the staff was polite. I liked the labels with ingredients available to all food servings.
Stayed in September 2021
Showing 1 - 25
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