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Reviews of Alcalá Plaza 3 stars

Hita, 4, 28805 Alcalá de Henares, Spain

#19 of 27 hotels in Alcalá de Henares

Guests' Choice

Review score

Based on 397 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.8

  • Location

    7.4

  • Facilities

    7.4

  • Staff

    7.9

  • Value for money

    7.6

  • Free WiFi

    7.3

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Showing 1 - 21

  • Reviewed: 5 September 2018

    5.0
    Good if you´re passing through. A conference hotel.
    • With a pet
    • Leisure trip
    • Couple
    • Suite Room
    • Stayed 1 night

    The hotel was pretty much on an industrial estate in the middle of nowhere. It had a tiny bar (mostly with no visible staff) and a small restaurant (one member of staff only, also responsible for the bar). Only one other staff member on reception.

    The suite was expensive but very nice, lots of room for us and our 2 dogs, lovely bathroom. Bed was really comfortable.

    Stayed in September 2018

  • Reviewed: 16 March 2018

    2.5
    Disgusting
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 3 nights

    Rude Staff. Only the odd member of staff cared. I was shouted at by a member of staff for taking an orange from the breakfast room. I had blood staines in my bed, on the bathroom floor & on one light switch. The corridors were full of loose gravel as the hotel had a few construction workers staying I asked for a lunch menu and was told they don't have food at lunchtime, a male member said it was only a 3 star, I replied it had 2 too many, no food in a hotel !!!

    Nothing

    Stayed in March 2018

  • Reviewed: 12 March 2018

    9.6
    Good all round overnight stay.
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The address showed on booking.com was wrong. If visiting, using GPS, the address is simply HITA and NOT HITA 4 as stated on booking.com .

    All except the address.

    Stayed in March 2018

  • Reviewed: 27 November 2017

    9.2
    This is my 3rd stay at this hotel and Everything was good...
    • Business trip
    • Group
    • Double Room (1 Adult)
    • Stayed 7 nights
    • Submitted via mobile

    The carpet in the aisle needs to be changed with a new one that is flat or to be removed completely as it slows down luggages with wheels and also it is dirty unlike the rooms.

    This is my 3rd stay at this hotel and Everything was good except aisle carpet

    Stayed in November 2017

  • Reviewed: 6 February 2017

    9.6
    Good place to relax after work
    • Business trip
    • Solo traveller
    • Suite Room
    • Stayed 7 nights
    • Submitted via mobile

    No tea nor coffee were offered as complementary only mint and tila

    Quite, comfort, clean and friendly this was my 2nd time and i will definitely come again

    Stayed in February 2017

  • Reviewed: 23 July 2018

    6.3
    The staff what few of them there were did a good job
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location and poor restaurant.

    The staff what few of them there were did a good job

    Stayed in June 2018

  • Reviewed: 8 June 2018

    4.6
    location is nice, close to reach all
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 3 nights

    smelly carpets on the corridor, older structure, very poor breakfast

    location is nice, close to reach all

    Stayed in June 2018

  • Reviewed: 3 November 2017

    7.5
    Minimalist
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 5 nights
    • Submitted via mobile

    No kettle, failure in water heater at morning, no microwave

    Free parking, view

    Stayed in October 2017

  • Reviewed: 22 September 2017

    9.2
    Very good
    • Business trip
    • Group
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 1 night

    Very competent front desk service.

    Stayed in September 2017

  • Reviewed: 19 September 2017

    9.2
    it was a very nice friendly holtel
    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    it was a very nice friendly holtel

    Stayed in September 2017

  • Reviewed: 2 August 2017

    6.7
    porfunctory as a stopover on way to ferry
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    too much synthetic bedding and pillows breakfast buffet was basic, average and less than cheerful Area lacks food choices

    a/c worked well

    Stayed in July 2017

  • Reviewed: 29 July 2017

    7.5
    quite good
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    not real restaurant inside but pretty close to a shopping mall where it is easy to get some food

    good hotel for one night especially in business trip

    Stayed in July 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 October 2015

    5.4
    Close to main travel routes.
    • Family with older children

    Well where do I begin.Lots of expensive add-ons to your bill that are not published unless you scrutinised the hotel's main website. Don't opt for additional car parking as there are adequate parking in and around hotel grounds and the car park is not secured at night. If you have dogs they charge exorbitant fees per dog (I can never understand this as, yes I expect to be charged for the additional cleaning required (assuming this is the reason and hopefully what is carried out), but TWO CHARGES! Come on, how can dogs mess up twice or the hotel actually clean twice! Expensive continental breakfast consisting of prepacked food and beverage and certainly not the fresh french petit dejeuner you get in most french hotels. Small beds and even smaller pillows (they flatten to nothing during the night). Walk in shower splashes water over rest of bathroom entailing us to us what few towels we had to mop up! Poor reception service. If you wish to be served find a phone and ring as the reception would break off servicing you to answer and then proceed to deal with the enquiry for 5 minutes before coming back to you. Overall the hotel is geared to the mass Chinese/Japanese contracts it has which in turn has given it a "money grabbing' "could not care less' attitude.

    Close to main travel routes. Very clean.

  • Reviewed: 6 September 2015

    8.3
    Clean friendly enviorment with staff willing to help
    • Leisure trip
    • Couple

    N/A

    Clean friendly enviorment with staff willing to help A bit far out of the town but local transport of trains and buses at an excellent price made up for this, also beside indoor shops and eating places

  • Reviewed: 1 September 2015

    7.1
    Good situation near the A2 highway, perfect for someone...
    • Leisure trip
    • Solo traveller

    The worst is the Free Wi-Fi connection on the rooms that doesn't work properly.

    Good situation near the A2 highway, perfect for someone travelling, on the outskirts of Madrid and next to a very nice small town Alcalá de Henares, which has an old City Center worth visiting.The room was spatious and confortable. Good price/quality relation.

  • Reviewed: 5 December 2015

    10
    Very big bed!
    • Leisure trip
    • Couple

    Slow internet! The personal fron the bar!

    Very big bed!!!

  • Reviewed: 1 October 2015

    5.4
    Very nice staff
    • Leisure trip
    • Couple

    Location

    Very nice staff

  • Reviewed: 9 March 2015

    7.9
    The wifi signal strength is very weak In the rooms and low...
    • Business trip
    • Solo traveller

    The wifi signal strength is very weak In the rooms and low speed.

  • Reviewed: 31 January 2015

    4.2
    Secure parking.
    • Couple

    The bathroom smelt like a sewer it was disgusting. breakfast supposedly buffet was awful

    Secure parking.

  • Reviewed: 17 January 2015

    7.5
    Price
    • Business trip
    • Solo traveller

    Price clean

  • Reviewed: 4 January 2015

    7.1
    bed
    • Business trip
    • Group

    wifi

    bed

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 21

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