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Reviews of Hotel Elegance Getafe 4 stars

Avenida Lovelace, 23, 28906 Getafe, Spain

#10 of 14 hotels in Getafe

Guests' Choice

Review score

Based on 1697 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.1

  • Location

    7

  • Facilities

    7

  • Staff

    7.7

  • Value for money

    7.4

  • Free WiFi

    7

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Showing 1 - 57

  • Reviewed: 7 April 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    On both nights restaurant was full with parties. Had to eat at the bar, which is designed for drinking not eating! Selection on the dinner menu was limited: bar food not restaurant food. No kettle or coffee/tea in room, which needed a lick of paint. On the last morning there was a smell of cigarette smoke in the bathroom - Aircon problems?

    Friendly and efficient staff.

    Stayed in April 2018

  • Reviewed: 22 March 2018

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    For a business trip everything was just right. Clean, comfortable, nice breakfast, for us very well located, safe parking places. The staff in the lobby very nice and very professional.

    Stayed in February 2018

  • Reviewed: 12 March 2018

    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night

    breakfast very poor; to be paid extra! hotel is in the industrial area, no restaurants around. In a 4 star business hotel is expected to have a minimum standard restaurant. arriving at hotel late afternoon only option is to eat at lobby restaurant which provide only frozen pizza,sandwich and penny market food. restaurant closes at 22.30!

    Rooms are nice, enough big. ideal for job travels

    Stayed in March 2018

  • Reviewed: 21 November 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Wi-fi didn't work (fluctuating signal strength, dropped connections), food was so and so (dinner in the evening). It's in the business park so....

    Modern, seemingly quite new hotel, clean, stylish, bathroom was nice and water pressure very good, good quality bed linen, superb for short stay when travelling by car, great value

    Stayed in November 2017

  • Reviewed: 25 October 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Poor signage to access hotel. Isolated location. Lack of common areas for meetings. Some bedroom elements broken. WiFi Very slow. Bathroom toiletries very low quality.

    Large room. Tesla superchargers (being installed).

    Stayed in October 2017

  • Reviewed: 12 September 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights

    we were travelling with 2 children, and although I booked for 2 adults + 2 children, there was only one extra small bed. So, there were 3 beds for 4 people and no bigger rooms or beds available. The hotel staff said it was like that, and the 2nd children was free. We had to put the beds all together to fit, There was no mention anywhere during the reservation process that it was this way. Very uncomfortable and disappointing stay.

    good breakfast, good location for Warner Bros Madrid

    Stayed in August 2017

  • Reviewed: 20 April 2017

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Average business hotel

    The location was good for our overnight stopover, the room was modern, the bed was a little hard, but we slept well. The restaurant waiter was quite hurried, they seemed to have no time, our order was messed up, but everything was sorted in the end

    Stayed in April 2017

  • Reviewed: 19 April 2017

    • Business trip
    • Solo traveller

    WIFI is NOT working at all. I mean if you think at a wifi in the eraly age of 2002 it was a wifi . Today It is an obsolete wifi system, no line and if you are luky to have connection the internet is really slow. They need a new wifi line.

    The staff finally was sympathetic and individually each of them try to solve any issues. they can improve the management organization. I mean the internal communication between staff members is management issue. It is up to them. Need more investment in renew internal management communication system. The hotel could be a top hotel.

  • Reviewed: 9 February 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cafeteria where we had our breakfast, could be improved on, someone to meet you and explain where everything is. Quality of the food could improved on yogurts, fruit juice.

    Easy to find by car, good parking facilities as we had a trailer it felt safe.

    Stayed in January 2017

  • Reviewed: 17 January 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    This hotel is located in an industrial area, with office buildings and businesses. It has a large sign on the front of the hotel, a pity that this sign is not illuminated, or that the staff have forgotten the light, as I rode for a while in the area before finding it. Some bulbs were missing on lamps in the rooms. It would be up to the household staff to check it out. Too bad the restaurant is closed on Sundays.

    The location of the hotel, close to the highway. Its comfort, its parking,

    Stayed in January 2017

  • Reviewed: 11 December 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Location was excellent for our needs. Great view of walled city from room. Very quiet area. staff very friendly. Clean bright room. large bed, breakfast Very good.

    Stayed in November 2016

  • Reviewed: 10 June 2018

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Breakfast could be better.

    Value for money and more than enough for a business trip.

    Stayed in June 2018

  • Reviewed: 29 April 2018

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Size of second bedroom for the kids. Way too small for two

    Stayed in March 2018

  • Reviewed: 26 April 2018

    • Business trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 1 night

    room facilities

    4 stars but worst than 3 stars overall

    Stayed in April 2018

  • Reviewed: 20 April 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good bed was very uncomfortable

    Stayed in April 2018

  • Reviewed: 5 March 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Cama, horrible

    Stayed in March 2018

  • Reviewed: 29 January 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    The hotel is big and nice, the room is beautiful

    Stayed in January 2018

  • Reviewed: 24 January 2018

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    ir is a bit far from Madrid

    the room is nice

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Everything is nice !!

    Stayed in January 2018

  • Reviewed: 7 January 2018

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great hotel for a business trip, no frills, room- bed - shower. All good quality. No much around the hotel.

    Stayed in January 2018

  • Reviewed: 13 December 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Super little cheap hotel

    Stayed in December 2017

  • Reviewed: 1 December 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    More options to get in and out of Madrid-Hotel is very remote.

    Nice clean room, elegant bathroom, and friendly staff.

    Stayed in November 2017

  • Reviewed: 20 October 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was a bit underwhelming,

    Stayed in October 2017

  • Reviewed: 19 August 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    There should be a sofa bed in a family room

    Staff were very nice and helpful Especially thanks to Rachid and Ibrahim for their help and kindness

    Stayed in August 2017

  • Reviewed: 26 July 2017

    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Location and the breakfast

    Stayed in July 2017

  • Reviewed: 26 July 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything was correct

    Stayed in July 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 1 night

    Slow check-in

    Quiet place - good for sleeping

    Stayed in July 2017

  • Reviewed: 6 May 2017

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location is bad. And wi-fi could be more satisfsctory.

    Cleaning is very good. Personal is happy all-time.

    Stayed in May 2017

  • Reviewed: 25 April 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Breakfast too late in the morning from 7 am. Being 4 star , no room service or possible to eat anything from 11 pm

    Stayed in April 2017

  • Reviewed: 14 March 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    the food preparation was at low level. Medium to low level. The Cooker didn't do a good job One of the chairs of the room was not clean

    Stayed in February 2017

  • Reviewed: 7 March 2017

    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    Place must be clean and hygienic.

    Only smokers can stay in this hotel because everything,curtains, linen even walls stinks of cigarettes smoke.

    Stayed in March 2017

  • Reviewed: 27 November 2016

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Literties tres fatiguée

    Stayed in November 2016

  • Reviewed: 6 October 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    everything OK except breakfast food and restaurant staff

    Stayed in October 2016

  • Reviewed: 11 July 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights

    Extremely bad WiFi connection! I had to work and i couldn't due to impossibility to connect.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 January 2016

    • Leisure trip
    • Group

    Staff is not able to speak English. Terrible breakfast - low variety of food. Restaurant closed on Sunday - nobody tell us about it. Definitely not worth 4*

  • Reviewed: 14 May 2015

    • Family with older children

    The room for two adults and one twelve year old child was small and cramped. We attempted to use the air conditioning only to be told by the hotel staff that it could not be used individually in rooms, it was either on or off in the whole hotel. The staff told us to open the window in the room.... we did this but got badly bitten by mosquitos. It was very uncomfortable and unpleasant.

    The beds were comfortable and the hotel was in a convenient location for our needs.

  • Reviewed: 23 April 2015

    • Business trip
    • Solo traveller

    The signal for the WIFI is so weak that you have to go sit in the lobby to use the Internet. Very friendly staff but the communication was difficult because they had difficulties speaking other languages than Spanish.

    Great location for business trip as it is outside of the city centre

  • Reviewed: 28 February 2015

    • Business trip
    • Solo traveller

    On the pictures the room looked much better than in reality. On the bad I found small pieces of hair, in the bathroom pieces of the shower was broken, the toilet paper holder too.

  • Reviewed: 9 January 2015

    • Leisure trip
    • Family with older children

    It is primarily a business hotel so not possible to walk to restaurants and bars. This wasnt clear on the web site. Luckily the restaurant provided good value meals . Otherwise perfectly adequate for a travellers rest stop. The free wifi did not work well in the bedrooms in the evening although it worked in the morning.

    Staff friendly and helpful. Food reasonable price and acceptable. Room adequate . value for money good.

  • Reviewed: 4 January 2015

    • Leisure trip
    • Family with older children

    The hotel was clearly understaffed. The carpet in the hallways was very stained. The temperature in the restaurant was way too cold, guests wearing coats says it all.

    Even though it was difficult to cope with the amount of guests present, the staff remained friendly and serviceable. Rooms were acceptable, shower was excellent!

  • Reviewed: 5 April 2016

    • Business trip
    • Family with young children

    It is very far from city center or airport. The morning breakfast is real chaos.

  • Reviewed: 21 March 2016

    • Leisure trip
    • Couple

    Very cheap hotel with bad sound isolation in room.

  • Reviewed: 10 March 2016

    • Solo traveller

    Rooms confort

  • Reviewed: 22 February 2016

    • Business trip
    • Solo traveller

    The internet is and the breakfast is poor, feels like it was a 4* hotel a long time ago.

    Its quiet as there were almost no guests + clean

  • Reviewed: 17 February 2016

    • Leisure trip
    • Family with older children

    No hot water. No solution for the problem :(

  • Reviewed: 9 January 2016

    • Business trip
    • Couple

    Good clean, basic no frills hotel. Secure parking area located in an industrial estate. Restaurant open till 10pm serving good value food.

  • Reviewed: 28 December 2015

    • Leisure trip
    • Couple

    Nothing

    Perfect location for our requirements, room spacious and comfortable.

  • Reviewed: 19 November 2015

    • Business trip
    • Solo traveller

    Wifi horrible

  • Reviewed: 13 October 2015

    • Leisure trip
    • Group

    Staff

  • Reviewed: 6 October 2015

    • Leisure trip
    • Couple

    La tv, para ser 4 estrellas, no funcionaban los pendrives y fallaba el mando... escasez en toallas y almohadas.

  • Reviewed: 29 September 2015

    • Leisure trip
    • Group

    Wifi only in common areas but even though not working properly. Personnel does not speak English and horrible breakfast.

  • Reviewed: 24 September 2015

    • Business trip
    • Solo traveller

    Wifi only at the reception Very laught The staff personal can't say welcome or good morning.

    "Cheap"

  • Reviewed: 10 August 2015

    • Leisure trip
    • Family with older children

    Very bad lunch.Horrible.

    Good breakfast.Comfortable but staf was normal.

  • Reviewed: 2 August 2015

    • Leisure trip
    • Family with young children

    Not worth 4 stars should be 2 stars and no more , breakfast not so good .

    Staff were good parking was good .

  • Reviewed: 28 June 2015

    • Leisure trip
    • Family with older children

    Poor staff attitude

  • Reviewed: 7 February 2015

    • Business trip
    • Solo traveller

    No kettle or any way of making hot drink in room

    Location

  • Reviewed: 18 January 2015

    • Business trip
    • Solo traveller

    Poor wifi Rooms unclean Fittings and fixtures need updating Food terrible

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 57

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