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Reviews of Apartamentos Alta 3 stars

Aguilar y Quesada, s/n, 38400 Puerto de la Cruz, Spain

#47 of 108 hotels in Puerto de la Cruz

Guests' Choice

Review score

Based on 484 apartment reviews

7.8

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.2

  • Location

    8.7

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    8.1

  • Free WiFi

    6.2

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Showing 1 - 60

  • Reviewed: 8 June 2018

    • Leisure trip
    • Group
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 1 night

    The view from the window is nasty. We're in front of a tumbledown building. Bathroom and bedrooms are a little sloppy The 4 € breakfast is filling but not that tasty

    Flat really value for money, wide and big. We're 3 people. Suitable for 5, with lots of room for everybody. Nice kitchen

    Stayed in June 2018

  • Reviewed: 29 April 2018

    • Leisure trip
    • Group
    • One-Bedroom Apartment (2 Adults)
    • Stayed 2 nights

    The bar was only open from 08:30 until 16:00 hrs. It was unfortunate that we arrived as the main entrance was being retiled which was very messy and impacted on the very small pool area which we chose not to use. There is a hotel next door which we overlooked which had been burnt out completely by fire, or so it seemed, and there were squatters living there.

    The breakfast on our first morning was cold with limited choice but the second day was much better. The location was very good close to nice hotels, shops, bars and restaurants.

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 5 nights

    Surprisingly there is no fan or AC in rooms, fortunately the climate is good and no requirement came for that. The swimming pools looks very big in pics but it is very small one

    Location and wifi is good

    Stayed in March 2018

  • Reviewed: 5 December 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights

    Poor wifi connection, works only near reception. Staff first a bit unfriendly (went to ask where is the parking option and they snapped it is not free and do I have a booking) and lack of English skills

    Good location near shops and eating places, nice apartment with the bath and free toiletries, nice big balcony and lovely breakfast. Private and safe parking possible for 7 euro. Tanning area with pool

    Stayed in December 2017

  • Reviewed: 3 December 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 9 nights
    • Submitted via mobile

    Old furniture

    Pool terrace, free WiFi, daily cleaning service, nice kitchen facilities, located in the city center, cheap meals available for breakfast and supper.

    Stayed in December 2017

  • Reviewed: 15 November 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 11 nights
    • Submitted via mobile

    hotel noisy from bars or loud hotel near by. Hotel next door trade entrance noisy early morning staff and lorries and same late night. Lady in restaurant/ watched every move you made what you took for breakfast and made you feel uncomfortable

    Payment didn't go through first day they said not to worry sort it tomorrow which was nice

    Stayed in November 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    The only reason I put average score for baby/ toddler friendly it's because some floors are very high so the balcony can be dangerous. The bathroom needs renovation, specially a new bath.

    Great location opposite small shopping centre "Las Pirámides" with great supermarket "Mercadona", best supermarket chain in Spain. I parked my car at this mall for a special price for 7 days, you need to arrange at the parking level near the escalator. A bit cheaper than in the apartment and much easier and spacious to park. The apartment is 150 meters away from Playa Martianez, volcanic black sand beach, great for surfing. El lago martianez is also nearby. Every evening we walked for 15-20 minutes to plaza del Charco and surroundings for dinner. It's a nice walk along lago martianez and paseo San Telmo.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 5 nights

    It can a little bit noisy in the morning, but earplugs can save the day. Internet was really slow and connection disappeared every hour or two, not recommended for work-vacation

    Super friendly staff, comfy bed, breakfast was very cheap and delicious. The hotel is near the ocean and the center of the city and it's great

    Stayed in July 2017

  • Reviewed: 3 August 2017

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults + 1 Child)
    • Stayed 10 nights

    Everything ! Central location , close to beach , restaurants , shops. Great value for money. I didn't expect room service every day (cleaning , fresh towels etc) , but it was included in price. Helpful and friendly staff , also English speaking. Anyway very happy.

    Stayed in July 2017

  • Reviewed: 2 July 2017

    • Business trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 3 nights

    Internet signal was poor in my room on the 5th floor, parking was 7 euro per day, small amount of shampoo and soap provided, hallways were dark

    Good location, large apartment-like facility, great food nearby

    Stayed in June 2017

  • Reviewed: 6 June 2017

    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 27 nights

    Great location, very close to supermarkets- Mercadona and Hiperdino. Close to the Old Town, a few stones away to Playa Martianez, around 2 km from Playa Jardin(the best beach in town) and 1km to the main Bus Stacion( Estacion de Guaguas)- a really nice, mostly shaded walk if you choose Iriarte street. There's also a bus stop serving a few bus lines( 101, 102, 103, 343, 325) closeby, but its on the hill in La Paz area- not a problem if u're moderately fit. The recepcionists are very helpful and the cleaning ladies are simply lovely. As to the aparment itself, the size is great(including the balcony), kitchen facililies are rather OK(the freezer in the fridge is not working properly and the fridge could be bigger ,too)

    Stayed in June 2017

  • Reviewed: 23 February 2017

    • Leisure trip
    • Group
    • Two-Bedroom Apartment (5 Adults)
    • Stayed 7 nights

    The bar wasn't open in the evening. The bathroom walls needed redecorated

    The location. We are a walking group and for access to bus station and supermarket was very good. The staff were excellent. I e-mailed the boarding cards to them and they were all printed off ready for me next morning. Lounge in apartments was large and spacious. Towels were changed when we wanted. Beds were made everyday.

    Stayed in February 2017

  • Reviewed: 19 February 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 7 nights

    Not a very nice view out of the balcony - opposite was a ruin of a hotel, complicated parking near the hotel unless you pay for the hotel parking space, very poor wifi - rooms well covered with signal but every other minute not working, drove us crazy :)

    Good location in the centre, spacious appartments, well equipped-nothing needed was missing, good cleaning, all in all good value for money

    Stayed in February 2017

  • Reviewed: 16 July 2016

    • Leisure trip
    • Group
    • Two-Bedroom Apartment (2 Adults + 1 Children)
    • Stayed 7 nights

    the kettle would not work in the kitchen and the electric sockets were cracked in the bedroom

    the cleaning lady came everyday and we had lots of towels

    Stayed in July 2016

  • Reviewed: 27 May 2018

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Need a little update

    Clean, comfortable beds, ok breakfast

    Stayed in May 2018

  • Reviewed: 19 May 2018

    • Business trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 8 nights

    Location, staff, room facilities, the view

    Stayed in May 2018

  • Reviewed: 16 May 2018

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults + 1 Child)
    • Stayed 11 nights

    Location. Friendly staff.

    Stayed in May 2018

  • Reviewed: 16 May 2018

    • Leisure trip
    • Group
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Nothing not to like.

    Everything.

    Stayed in May 2018

  • Reviewed: 20 April 2018

    • Leisure trip
    • Couple
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Pool is closed after 18

    Everything ok

    Stayed in April 2018

  • Reviewed: 11 March 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 9 nights

    Large balcony, spacious rooms, excellent location, friendly and helpful staff, car parking

    Stayed in February 2018

  • Reviewed: 29 December 2017

    • Leisure trip
    • Group
    • Two-Bedroom Apartment (5 Adults)
    • Stayed 1 night

    Lovely apt, very friendly staff, great breakfast buffet for 4 euros, very close to martianezbeach, nice pool and solarium

    Stayed in December 2017

  • Reviewed: 25 December 2017

    • Leisure trip
    • Group
    • Two-Bedroom Apartment (5 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    Very clean and spacious apt,very friendly staff,excellent buffet breakfast in restaurant well worth 4 euros

    Stayed in December 2017

  • Reviewed: 5 November 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults + 1 Child)
    • Stayed 15 nights

    I like it as it is

    The people were so nice & friendly

    Stayed in November 2017

  • Reviewed: 24 October 2017

    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Uncomfy sofá and chairs

    Hige

    Stayed in October 2017

  • Reviewed: 16 October 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Parking spot is small

    The location of the hotel

    Stayed in October 2017

  • Reviewed: 14 October 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The room was on first floor. So no any view. But for few days - does not matter

    The balcony was about 10 sq.m.

    Stayed in October 2017

  • Reviewed: 8 October 2017

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Extremely clean

    The position

    Stayed in October 2017

  • Reviewed: 29 June 2017

    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults + 1 Child)
    • Stayed 1 night

    only one fixed TV channel

    Stayed in June 2017

  • Reviewed: 21 June 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    Apartment door was incredibly hard to open

    Reception staff were nice

    Stayed in June 2017

  • Reviewed: 29 May 2017

    • Leisure trip
    • Group
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 3 nights

    Parking was not so great - underground tiny spots difficult to get to.

    Large terrace. Kitchen was fully equipped.

    Stayed in May 2017

  • Reviewed: 5 May 2017

    • Leisure trip
    • Group
    • Two-Bedroom Apartment (5 Adults)
    • Stayed 7 nights

    Stayed here for the last ten years. Perfect location, well equipped rooms. Very friendly staff

    Stayed in April 2017

  • Reviewed: 27 October 2016

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (3 Adults)
    • Stayed 14 nights

    Bed was not comfy.

    Spacious, as there were 2 rooms. Excellent location in centre of Puerto

    Stayed in October 2016

  • Reviewed: 27 October 2016

    • Business trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Uncomfortable beds. Booked double bed. On arrival told there are only single beds??

    Location and size of apartment

    Stayed in October 2016

  • Reviewed: 18 October 2016

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (5 Adults)
    • Stayed 7 nights

    a bit dated....

    Stayed in October 2016

  • Reviewed: 11 October 2016

    • Leisure trip
    • Group
    • One-Bedroom Apartment (2 Adults)
    • Stayed 2 nights

    nothing all very good

    perfect location breakfast very good value will stop there again in a breath

    Stayed in October 2016

  • Reviewed: 2 October 2016

    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 1 night

    Too much high-rise buildings around

    Good location close to the beach, restaurants and shops. Apartament was very big with good equipment

    Stayed in September 2016

  • Reviewed: 14 August 2016

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (5 Adults)
    • Stayed 8 nights

    Lack of charm.

    Value for money, close to beach.

    Stayed in August 2016

  • Reviewed: 14 August 2016

    • Leisure trip
    • Family with older children
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 7 nights

    Views, lack of character (just another 7 story block)

    Clean and convenient

    Stayed in August 2016

  • Reviewed: 23 June 2016

    • Leisure trip
    • Group
    • Two-Bedroom Apartment (5 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    nothing

    the best

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 April 2016

    • Leisure trip
    • Family with young children

    Who is the idiot writing all that lies? The apartments are huge, clean, light and comfortable, we had a really pleasant stay, even my baby feelt at home from the first day! Great value for money, great location, nice people at the reception, will come again for sure, thank you!

  • Reviewed: 7 April 2016

    • Leisure trip
    • Couple

    Would have liked if dishwashing detergent and sponge were in kitchen to clean dishes with.

    Large rooms with plenty of space. Well equipped kitchen. Good location with pools and beach nearby. Only 10 mins from central bus station. Quiet at night, and cleaned every day. When we couldn't turn our stove on, staff was quick to respond to our requests and helped us immediately.

  • Reviewed: 21 February 2016

    • Leisure trip
    • Group

    Room 805 terrible smell in corridor and bathroom,complained to reception and asked to be moved promised they would move us every day but didn't. Reception were aware of smell from the drains but still didn't do anything. Lock on door to balcony broken unable to secure room,shower head broken,cooker extractor fan broken door only secure on one side,toaster broken,beds not changed for 7 days despite asking reception,put in room on opposite side to what we asked for despite booking in May last year. Very unhappy and would appreciate some form of compensation

    Room size,location

  • Reviewed: 8 November 2015

    • Leisure trip
    • Group

    We had to pay 5 euro for parking (24hod) in hotels garage, since we were not able to find a free slot at free parking lots around, but no biggie, atleast there is a garage for just this amount of money :).

    Spacious, clean apartment. Big balcony, but no view at all (just other hotel windows).

  • Reviewed: 13 October 2015

    • Leisure trip
    • Family with young children

    The beds were very hard and uncomfortable it left us with aching backs. The view was of a another building not great. The breakfast buffet was a joke with just two boiled eggs between four of us no juice and no help from the staff we were hoping they would replenish the buffet but no so we left.

    The location was great very central and the apartment was spacious. The check in was quick.

  • Reviewed: 2 September 2015

    • Business trip
    • Family with older children

    The water in the swimming pool was green for a few days. The matresses and pillow were not confortable.

    Location ,nice staff. Enough space in the room, big kitchen but not a good pan .

  • Reviewed: 3 June 2015

    • Leisure trip
    • Couple

    Everything would be very good if not the noise - you could hear the noise from the outside all the time, even at night and early in the morning, and other people in the hotel: from neighboring rooms and from the corridor.

  • Reviewed: 27 January 2015

    • Leisure trip
    • Couple

    Difficult to park outside, the bed only had a sheet and cover in January and it was bitterly cold. No blankets were available. There was no view other than of the block next door. The balcony door could not be locked.

  • Reviewed: 26 May 2016

    • Leisure trip
    • Group

    Cleaning was not great, reception cold Appartment is old also

    Big appartment

  • Reviewed: 17 May 2016

    • Leisure trip
    • Couple

    Wifi is not available in entire building

    spacious appartament, nice window view

  • Reviewed: 3 May 2016

    • Leisure trip
    • Group

    Location Good value for money Excellent price

  • Reviewed: 17 April 2016

    • Leisure trip
    • Family with older children

    very friendly cleaning staff

  • Reviewed: 11 April 2016

    • Leisure trip
    • Couple

    Needs updating

    The location is super.Attractive price for this apartment near the sea

  • Reviewed: 7 April 2016

    • Leisure trip
    • Family with young children

    Equipment level somewhat spartan.

    Rooms were spacious, excellent location.

  • Reviewed: 3 February 2016

    • Leisure trip
    • Family with older children

    No wi-fi in the apartment, only on the reception.

    Great location. They have a private garage.

  • Reviewed: 24 January 2016

    • Leisure trip
    • Family with older children

    Wi-fi only in reception area.

    Roomy apartment with all facilities, cleaned daily.

  • Reviewed: 6 October 2015

    • Leisure trip
    • Group

    A Microwave would be appreciated

    Staff are pleasant and helpfull Apartments are central , spacious and clean and value for money

  • Reviewed: 27 August 2015

    • Leisure trip
    • Family with older children

    Old apartments. Pool water was green.

    Location and helpful staff.

  • Reviewed: 31 July 2015

    • Leisure trip
    • Family with young children

    Breakfast, plastic covers on mattress.

    Location, value for money.

  • Reviewed: 2 July 2015

    • Leisure trip
    • Solo traveller

    Late night entry gate don't work well.

    Room, Balcony view and swimming pool, location.

  • Reviewed: 30 June 2015

    • Leisure trip
    • Couple

    I loved location,quiet yet centric area.huge apartments with all the appliances and utilities needed.highly recommended!!!

There are also 13 reviews without text. These impact the overall review score.

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