Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Hotel Apartamentos Don Juan I 2 stars

Don Juan I, 11, 28807 Alcalá de Henares, Spain

#5 of 27 hotels in Alcalá de Henares

Guests' Choice

Review score

Based on 220 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.3

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 29

  • Reviewed: 21 September 2018

    7.9
    Short walk to city center.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night

    Room smelled cigarettes (faint, but was there). Room was on the main floor, so you hear all the morning noise of people coming and going and having breakfast.

    Short walk to city center. We used the pool after a long drive, it was nicer than what we expected; nothing great, but OK. The clerk was nice and gave us tips about the city.

    Stayed in August 2018

  • Reviewed: 10 July 2018

    5.4
    Don’t like pets!!!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Not pet friendly, only pet tolerant to a point . Overall communication before our stay and when checking out was awful. The two older gents (owners?) at check out in the morning we’re abrupt, unfriendly and spoilt our stay. We would not recommend this place if you are a pet owner - booking.com need to look at this. Very disappointed!

    The check in young lady and the evening male attendant were very accommodating. The two older men seriously disappointed . The location was good and parking underneath was good.

    Stayed in July 2018

  • Reviewed: 16 November 2017

    7.9
    Small breakfast but perfectly adequate for 2.
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Apart from little moan above - perfectly adequate for money. Would stay again.

    Small breakfast but perfectly adequate for 2.50 euros. Bed very comfortable. Just a little niggle - not a single English Channel on tv. Know we’re in Spain but an English news channel would be good.

    Stayed in November 2017

  • Reviewed: 29 March 2017

    9.2
    Great accommodations for a low price!
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 6 nights
    • Submitted via mobile

    Wish we could have stayed longer!!!

    Very nice, comfortable room! Perfect for 4 people! Nice beds, bathroom! Shower was the best in Spain! Would highly recommend!

    Stayed in March 2017

  • Reviewed: 22 October 2016

    7.9
    The room is large, the breakfast is cheap but nice and...
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Unfortunately, there is strong smell of smoke in the room. Apparently left by former guests. I hope the hotel could use something like activated carbon to get rid of the smell.

    The room is large, the breakfast is cheap but nice and enough. The neighborhood is quiet, nice for sleep.

    Stayed in October 2016

  • Reviewed: 2 July 2018

    9.6
    Good choice in Aranda
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, friendliness of staff

    Stayed in July 2018

  • Reviewed: 9 May 2018

    7.9
    No kettle
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    No kettle

    Stayed in May 2018

  • Reviewed: 2 April 2018

    8.3
    Perfect location
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night

    Perfect location. You can park your car there, which is something really useful- parking in the city centre is always complicated...

    Stayed in March 2018

  • Reviewed: 7 August 2017

    7.5
    Very friendly staff.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Room had an awful smell of smoke (although it's supposed to be a non smoking room)

    Very friendly staff. Good breakfast and very reasonably priced

    Stayed in August 2017

  • Reviewed: 15 November 2016

    10
    Exceptional small hotel in a UNESCO university city
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights

    A few steps in the lobby area may pose a problem to travelers with limited mobility.

    Safe car parking. WiFi is very good.

    Stayed in October 2016

  • Reviewed: 1 October 2016

    5.8
    Not too far from the city senter
    • Business trip
    • Solo traveller
    • Studio
    • Stayed 4 nights

    No big issue, but the room had an unpleasant odor.

    Not too far from the city senter

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 April 2016

    9.6
    We had a studio apartment which was very comfortable.
    • Leisure trip
    • Couple

    Would have been nice if someone had spoken a little bit of English but then we could have learned a little bit of Spanish.

    We had a studio apartment which was very comfortable. We had problems having passports and credit cards stolen in Madrid and staff were more than helpful and understanding when we had problems with another credit card. All ended well. It was perfect that our Grandaughter spoke fluent Spanish as no one spoke any English. Would definitely recommend to friends and go back if visiting this region of Spain again.

  • Reviewed: 18 March 2016

    9.2
    Staff very friendly, very clean,fridge in the room, no...
    • Leisure trip
    • Couple

    For the price nothing

    Staff very friendly, very clean,fridge in the room, no charge for the room safe, good breakfast excellent value, ideally situated for walking to the old part of town. Garage for cars need it in this part of town.

  • Reviewed: 18 October 2015

    8.8
    Apartment is a good size, clean and comfortable.
    • Leisure trip
    • Couple

    Apartment is a good size, clean and comfortable. Five minute walk to old town centre a d five minutes to station. Great value breakfast. Secure car parkin

  • Reviewed: 4 October 2015

    9.6
    Very friendly staff, we had the idea this was a family run...
    • Leisure trip
    • Couple

    We had the downstairs appartment (BE2). Is is next to the reception and breakfast hall. The walls are thin, so you can hear the noise outside. If you are a light sleeper, ask for a room upstairs.

    Very friendly staff, we had the idea this was a family run hotel. Excellent breakfast. Very spacious room. Within two minutes you are in the city center, still the area is quiet. Parking in the street is difficult, but there is a parking garage at walking distance in the town center (Saint Lucas), which only costs 8.50 per day.

  • Reviewed: 13 September 2015

    9.2
    Friendly and helpful staff and really good value for money -...
    • Leisure trip
    • Solo traveller

    Friendly and helpful staff and really good value for money - a comfy, clean and very well equipped apartment with everything you need for a short stay in the centre of Alcalá.

  • Reviewed: 6 August 2015

    9.6
    Great rooms facing the pool.
    • Leisure trip
    • Family with older children

    No dislikes. More parasols at the pool maybe and the wifi was quite weak.

    Great rooms facing the pool. Clean contempory and spacious. Fab pool. Excellent location. Lovely area. Brilliant value for money.

  • Reviewed: 7 July 2015

    4.2
    The swimming pool was not available for the whole stay, very...
    • Leisure trip
    • Couple

    The swimming pool was not available for the whole stay, very bad. General cleanliness, also a lack of maintenance. On the whole very much below par. We would definitely NOT come back.

  • Reviewed: 22 June 2015

    10
    My room was very quiet (no noise from neighboring rooms, a...
    • Business trip
    • Solo traveller

    The internet dropped out twice, but both times came back when I moved closer to the hub near the main desk, after which it worked fine (and was fast) in my room again. Not sure why, but the trick worked!

    My room was very quiet (no noise from neighboring rooms, a little traffic noise from the road outside but I never mind this!) I could make tea, coffee etc. in the room (few hotels seem to come with the ability to boil water!) and there is a small convenience store at the end of the street to buy milk, food, etc.. The airport bus stop is also practically at the end of the street. Finally, the hotel owners were very nice and helpful all around - I liked that we didn't speak English at all, *but* my Spanish is pretty limited so I'm sure there were times when they were mostly guessing what I was trying to say (or we communicated more by gestures) and it all worked fine.

  • Reviewed: 5 May 2015

    9.2
    Comfortable, clean room with WiFi, TV, AC, kitchen, sofa,...
    • Leisure trip
    • Couple

    Adjacent rooms were noisy. We used a "white noise" device to obscure the noise and help with our sleep.

    Comfortable, clean room with WiFi, TV, AC, kitchen, sofa, table & chairs ... a great place to rest & relax after walking around Alcala. The staff was very responsive and helpful, as we worked through language barriers.

  • Reviewed: 7 January 2016

    8.3
    Very friendly and helpful staff
    • Leisure trip
    • Family with young children

    Lots of strong-smelling detergent used in bedlinen,not ideal for children

    Very friendly and helpful staff

  • Reviewed: 2 November 2015

    8.3
    Convenient location.
    • Couple

    Convenient location. Compact apartment.

  • Reviewed: 2 October 2015

    7.9
    Friendly and helpful staff, good price.
    • Family with older children

    Pool a bit small.

    Friendly and helpful staff, good price.

  • Reviewed: 22 September 2015

    9.6
    Third stay at these apartments.
    • Leisure trip
    • Family with older children

    Third stay at these apartments. Great value for money. Close to station and bus routes to Madrid. Friendly staff. Good secure car parking.

  • Reviewed: 11 August 2015

    8.8
    Really helpful staff!
    • Family with young children

    Really helpful staff!

  • Reviewed: 1 July 2015

    8.3
    Cleane and Comfortable.
    • Leisure trip
    • Couple

    Cleane and Comfortable.

  • Reviewed: 23 March 2015

    10
    This small family run hotel ticks every box in the book!
    • Leisure trip
    • Couple

    This small family run hotel ticks every box in the book!! Would highly recommend. Nothing was too much trouble.

  • Reviewed: 12 March 2015

    9.2
    It was peaceful and handy to see sites and also near bus...
    • Couple

    It was peaceful and handy to see sites and also near bus stop and not too far from railway station to move around

  • Reviewed: 7 January 2015

    7.5
    Very helpful staff
    • Leisure trip
    • Couple

    The pillows were very hard.

    Very helpful staff Within walking distance of all shops, bars etc. Pet friendly

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 29

Guests also reviewed these properties: